Date Received: 2023-04-11
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I always pay off my credit cards every month, so I was surprised to find that Chase charged me interest for two months in a row. I tried to figure out why that would be, and I finally realized that maybe they don't offer the 25-day grace period that has been the standard for the past 30 years. So I tried to look up on their website and find what the grace period for purchases before interest is charged. I could not find ANY information related to the grace period. I finally resorted to XXXX, which informed me that Chase typically offers " at least '' a 21-day grace period. No wonder I was paying interest. I cancelled my credit card with them yesterday upon discovering this information, but not only does it seem like a predatory practice, it seems really contrary to the ideals of lending transparency that I could not find this information anywhere on their website.
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Chase closed my bank account that was in good standing, I ran a credit report, and all came back clear. I have a FICO score of 815-820. Chase refuses to tell me why they closed me down. All they write is that I am guilty by association (?? ). I suspect discrimination.
Company Response:
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I put a stop payment to assistant living care home since I felt all was payed as I gave notice I was leaving because I was mistreated there of XXXX XXXX XXXX the assistant facility hired a outside firm to remove {$3900.00} out of my checking account which included {$1300.00} of my social security money I filed. Dispute with the bank and the bank gave me back the money but if I was in the wrong the bank wanted the money back there for now I am negative of {$3900.00} in the account with over draft fees please please help me XXXX XXXX XXXX. XXXX XXXX call me
Company Response:
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase closed my bank account that was in good standing, I ran a credit report, and all came back clear. I have a XXXX score of 815-820. Chase refuses to tell me why they closed me down. All they write is that I am guilty by association (?? ).
Company Response:
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have a business checking account with Chase Bank. My client paid me via JPMorgan Chase/WePay merchant services which came with the business checking account. In XX/XX/2023, my client paid me {$300.00} ( X3 ) for services rendered totaling {$900.00}. Chase Bank/WePay Merchant Services put the funds on hold for 120 days. I am being told the funds will not be released until XX/XX/2023. We were never notified the funds were placed on hold or given an explanation until I reached out to my client for payment. My client stated that the funds were deducted from their account already and paid to to my bank account. I called JP Morgan Chase/WePay merchant services and was notified that the merchant account only had been closed. The representative at JP Morgan Chase/WePay merchant services stated I could file an appeal to get the account reopened and possibly get the funds released. After filing an appeal, the appeal was denied and JP Morgan Chase/WePay merchant services still has the funds that were paid to my company. After calling WePay Merchant Services multiple times on XX/XX/XXXX, XX/XX/XXXX, XX/XX/2023 and many other times, I reached out to JP Morgan Chase executive office and was informed the same thing, they are unable to release funds until XX/XX/2023. The business checking account account is less than 60 days old, and there are no charges that would create a charge back that could not be covered. This has put my business in jeopardy and has created a downward spiral that I may not be able to recover from. The bank is holding my {$900.00} for 4 months and I would like to have my funds released.
Company Response:
State: OH
Zip: 436XX
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: This is a compliant filed against Chase Bank. Chase closed my account and hold my fund due a cleared/ funded check from XXXX. On XX/XX/XXXX, my friend issue a Check, amount {$21000.00} from XXXX. Around XX/XX/XXXX, I deposited into my Chase bank, and Chase on hold this Check ( Normal process ). On XXXX XXXX, the check cleared, the issuer from XXXX releases the fund, and XXXX receives the full fund. On XXXX XXXX, Chase closed my account, reason is unable to verify this check with the issuer. The issuer doesn't have Chase account, and I provide his phone number to Chase, which was used to register in his XXXX account, but Chase said phone number unable to verify, that Chase can not call this number. Then Chase let issuer contact XXXX, to file a fraud cliam to recall this money back and make a statement said this is a valid check not a fraud, then pay me in another way ( wire ), but this is a vaild tranciation, issuer unable to file a fraud cliam in XXXX. In the same time, XXXX already verified check and released the fund, Chase has no reason to hold itXXXX XXXX can send a fund verification letter by fax to Chase, but Chase does not accept it. On XXXX XXXX, Chase closed my account without period notice, and still on hold this cleared check.
Company Response:
State: CA
Zip: 91010
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I received a call from CHASE customer service to verify a transaction on my account as it looked like fraud, it was a transaction for approx {$71.00} from a XXXX in New Mexico. I told them no that is not me, I havent been to New Mexico. They asked if I had been out of the country and I told them no, I was in the hospital at the very moment and had been for a week. They told me they would ut a claim in for fraud and then said there was a {$28000.00} wire being made from my account- I had NEVER even set up wire access on my account and told them that. Told them to stop it. They said in order to do that they would have to transfer it out and that I would see it come right back in and it did. They then said they were attempting another transaction in the amount of {$27000.00} that they would have to do the same thing. I told them to stop it and that I was being taken for a procedure that I had to go. He told me he would stop it and call me back at XXXX and if I didnt hear from him by then he would call me by XXXX that next morning. XXXX came and no call, XXXX XXXX came and no call. I called the number he called me on it went to Chase Customer Service, I told them what happened and that they got to my Non Profit account too. They said they would file a claim and walked me the how to Recall the wires, I did it immediately on XX/XX/24. I got out of the hospital that Saturday and went the branch in person on Monday and my banker called to check on the claim and the recall. They had no record of it, so he filed them again and we recalled them again. I have been fighting with them since. I lost {$27000.00} in my business account and {$19000.00} in another account that is a Non Profit that I am the President of. Chase is saying I benefitted and authorized these wire which I did not. ( Letter received yesterday for the non profit, have not received one for XXXX XXXX but was verbally told the claim was denied. I even received a call from XXXX XXXX, the bank the funds were being wired to to verify them I stopped them as well. I was told I would have resolution by today and still have nothing, in fact I received another message in my secure message box from the wire department ( which is the only way to reach them ) saying they needed a Letter of Indemnity, we heard this on Monday when I went to the branch. - no one can tell us what this is and XXXX XXXX confirmed they were not requesting it. The branch manager also spoke to people at Chase and XXXX XXXX confirming this. I still have no answers except that its a scam and I am unlikely to get the funds returned to me. I just dont understand how they can do this. Chase always sends you a text message to verify it is you. They did that, they called from the CHASE number, I did nothing wrong. When I realized Chase wasnt going to help me, I decided to XXXX it and saw your stories. Im praying you can help me as I dont have ANY money and have to answer to the Nationals parent company of the Non profit as well. This is customers money that they gave me to do work for them, this is also members money for sponsorships and event registration. Im suffering trying to make ends meet, taking care of my mother and mother in law and dont have a XXXX to my name and Chase isnt helping me. I have the phone numbers of the representative, XXXX at XXXX XXXX ( XXXX ) that confirmed she was able to stop them, and that the persons account that they went to tried to get a cashiers check from the teller that next day but she froze the account. XXXX also confirmed she had no idea what a letter of indemnity was and my branch manager was provided their wire department phone number to contact them. After almost an hour he reached them and they had no idea what it was and says there was no request for this. This is now 2 weeks of me providing any info I can to the bank to resolve the issue. Just this afternoon I sent this email in hopes of response : I am a client at the XXXX, Florida branch located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX. I am writing to bring to your attention a recent incident of wire fraud that has occurred with my business accounts. As a valued customer of your bank, I believe it is important to inform you of this issue and seek your assistance in resolving it since I have followed all the processes I was advised by your fraud, claims and branch employees and it has been over 2 weeks since the incident has occurred. I was told to wait until this past Friday to have resolution and I still do not have the money back in the accounts. One of the affected accounts is a non-profit account for a national association, which makes this matter even more concerning. The fraudulent activity has caused significant financial losses for the organization, and we are deeply troubled by the breach of security that has occurred. I would like to bring to your attention that a representative from Chase Bank called to verify the wires, her name was XXXX XXXX XXXX ) and the receiving bank, XXXX, XXXX XXXX ( XXXX ) also called to verify the wires. On both occasions, I denied the wires and instructed them to stop them telling them they were fraudulent. Despite this, the wires were still processed, and the fraudulent activity continued. I am deeply concerned about the security measures that are in place to protect my business accounts and those of other customers. I urge you to take immediate action to investigate this matter and put in place stronger security measures to prevent such incidents from happening again in the future. It is clear this is and has been happening throughout the US to thousands of your clients and Chase is not protecting them. Additionally, I was informed by the customer service representative that there is no way to talk to the wire department directly, and that all communication must be done through secure messaging. This has made the process even more frustrating and time-consuming. Furthermore, I was asked to provide a Hold Harmless ( Letter of Indemnity ), but neither the branch manager at Chase nor XXXX XXXX could explain what this document is or why it is necessary. Despite my best efforts to obtain this document, I was told by XXXX at Chase, that Chase no longer provides LOIs anymore and that Chase does it automatically for their clients. The secure messages I received from Chase continued to tell me that XXXX XXXX is requesting this LOI document. The branch XXXX at Chase spoke to XXXX XXXX and confirmed they do not need it and have not requested it, nor do they have a copy of one. The secure message said if I needed a template of one to provide my email address to them and when I provided my email address, I was informed that they could not send it to a personal email. This entire experience has been incredibly frustrating and has left me feeling unsupported by Chase. I believe it is your responsibility to ensure that your customers are protected from such actions, and I trust that you will take the necessary steps to rectify this situation. Why did Chase not block these wires from happening after I had told both Chase and XXXX XXXX it was fraud? How did Chase not catch that the wires had my home address on them, yet they went to an account in Texas? How can both Chase and XXXX XXXX call me to verify the wires and I tell them NO, but yet they still went through? How can I receive a letter from Chase for one bank account and nothing regarding the other but to tell me that I authorized and benefitted '' from the money being stolen from me. Its all the money that I have.. gone and I benefitted from all this? Why is there no record of me recalling the wires on the XXXX and filing a claim when customer service looks it up ( I have copies in my secure messages that I did this ), but there is on the XXXX when I went into the branch had to process them again? I have lost business, customers, I can not care for my family and fulfill orders for my customers, not to mention all the time. Ive lost everything, not benefitted. Chase has no proof of me authorizing, nor benefitting from the wires being sent, please return the money. I have provided Chase with proof that I did not authorize it, the location of the monies and who to speak to about it at XXXX XXXX. XXXX from XXXX XXXX went as far as to tell me that the man that did the wires came in her branch the next morning to get a Cashiers Check and they stopped the transaction and froze the account. THIS WAS WEEKS AGO. This situation has caused me an immense amount of stress and anxiety, not to mention the financial burden it has placed on me. I am a loyal customer of Chase and I have always trusted this bank to protect my assets. However, this incident has shattered that trust and I am left feeling helpless and unsupported by the institution that I have entrusted with my money. I implore Chase to take immediate action to rectify this situation. I also urge Chase to take a closer look at their security measures and to implement stronger protocols to prevent this type of fraud from happening to other customers in the future. As a small business owner, this investment is significant for me and my family. Additionally, I am the primary caregiver for my elderly mother and mother-in-law who suffers from XXXX. This investment is not only important for my business but also for the care and well-being of my loved ones. The funds invested represent all the money that we had available, and we are counting on this investment to help secure our future. I appreciate your attention to this matter and I hope that we can come to a resolution soon. Thank you for your time and consideration.
Company Response:
State: FL
Zip: 32707
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I CHECKED MY CREDIT REPORT AND THIS CREDIT LOAN IS ON IT, WHICH I HAVE NO KNOWLEDGE OF.
Company Response:
State: NY
Zip: 10033
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXXXXXX I went to Chase Bank in XXXX Indiana to obtain {$240.00} from my Business Account. The clerk & I had an argument & told me to get out of the branch. Next day,XXXX I went to a different Chase in XXXX XXXX Illinois to draw my {$240.00} from business account. Then, I tried to do bank transaction with my personal account, & I found out my account was not active. Branch manager called costumer service to find out & I was told that Chase Bank decided to closed my account & didnt want to do anymore business with me. I requested my for my funds but they said the bank will send me the funds in 7/10 business days. I called them again, I was told to go back any Chase bank & I will be a the branch manager discretion to give my funds {$5400.00} or not. Anyway I have told different versions by different employee but I never got my funds, a date, neither a reason why Chase close my account nor why I can draw my funds.
Company Response:
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I have been sick the last 3.5 years in which I have not been able to XXXX XXXX XXXX a majority of the time. I have been charged and then rebilled for charges which I did not approve. So, I contacted the company right away to dispute the charges, told them about my health issues, contacted Amazon and closed my account, stop payment to all companies, and locked my card as well as sent for a replacement card. They are claiming I am liable for these charges even though there is a liability clause that says I will not be charged for fraudulent charges. I still have the card locked, asked that all authorized users be removed, and that my name be removed from any ones account because I have never been a co-signer for anything. Please tell me what I can do. I do not want this happening to other people. I am concerned it is my mother who has my social security number which I never authorized her to use for any reason or my sister who has a history of taking out cards and stealing from members of the family.
Company Response:
State: IA
Zip: 520XX
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A