Date Received: 2023-04-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a call from XXXX at XXXX ET on XX/XX/23. It is the Chase Customer service number. I was asked if I was attempting XXXX wire transfers in the amounts of {$9300.00}, {$9400.00}, and {$9100.00}. I said no. I was told that the transfers were still pending and that Chase could reverse them. I was then directed on how to supposedly reverse the transfers through my app. I unfortunately did what I thought was right since I assumed this was Chase calling me when in reality they were scamming me to send money. The callers then tried to get me to do another transfer. I hung up and called the number XXXX back. It went to the actual Chase Customer Service/Fraud Security center XXXX I explained what happened and was told I was the victim of a scam. I stayed on the line and filed a claim. I was then told my claim was denied since supposedly I initiated the transfers when in actuality I was scammed into thinking I was talking to Chase and fixing the issue. I have phone records showing the incoming call from the Chase number. I did not initiate this ordeal. I went to my local Chase bank in XXXX, OH and had the branch manager assist since my initial call claim was going nowhere. The claim is now open and under investigation. I have also spoken with XXXX to try and figure out how someone was able to clone the Chase customer service number. All of the transfers were to XXXX XXXX. The routing numbers for all three wire transfers were XXXX. The cities were, XXXX, FL ; XXXX, TN and XXXX XXXX, FL. One of the account numbers was XXXX. I have had many scams attempted before and have been able to catch them. The only reason this one was successful was because the number calling me was a reputable Chase number I have called many times and is recognized. I want to know how this number was able to be cloned from an international bank no less. I also want to know how this is not considered the definition of fraud and my money is not insured for this through Chase. I am sure I can get the additional account numbers the money was sent once I talk to Chase and get the details from my account. This is the best I could find on my own. This is a lot of money and I can't afford to have it lost. This would not have happened if Chase had better cyber and phone security. I need this problem solved asap and my full amount refunded. I have done nothing wrong and look forward to any assistance I can get. Thank You
Company Response:
State: OH
Zip: 43082
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received assistance from The State of Arizona mortgage assistance program. I am on my third and last monthly payment from them to Chase. For the last three payments, I have had to call Chase and basically force them to go find the payment from the department that handles mortgage assistance, and have them get the payment and apply to my account. For some reason, Chase is completely incompetent and cant do it on their own. iI always takes until the XXXX of the month for them to do this. And here we are at XX/XX/XXXX, and they still have not applied the payment at the state of Arizona sent on XX/XX/XXXX. I have sent multiple emails to them to go find the payment and get it applied and they still refused to do so. Ive contacted my case manager at the State of Arizona housing department and reported this. The State of Arizona considers this theft, and Im not the only one having this issue with Chase. Not only did Chase steal and lie about my escrow overage amount and falsify tax amounts, but now theyve stolen a payment from the State of Arizona that should be applied to my account for my May payment. Im not quite sure how Chase gets away with stealing peoples money but its going to stop with me. Absolutely nothing has been done on the prior complaints and clearly you people just let Chase get away with stealing their consumers money.
Company Response:
State: AZ
Zip: 85338
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: We have consistently used our Chase credit card for transactions on XXXX, dating back to XXXX XXXX XXXX. Starting in XXXXXXXX XXXX XXXX, they started charging us a {$10.00} cash advance fee for every single XXXX of these transactions. I was not made aware of these new fees for using Chase cards on XXXX. I saw no updated terms, I saw no email alerts ( and I've search my emails ), and I've never got a warning or alert that I've been charged multiple transaction fees. I don't care as much about my own experience, but I have a feeling there are millions of people doing the same thing and all being charged fees.
Company Response:
State: IL
Zip: 60660
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX mi d.o.b XX/XX/XXXX was awarded {$370000.00} by settlement and montary aberrations for a auto accident that occurred XX/XX/XXXX at XXXX in the county of XXXX in the city of XXXX and the late XXXX XXXX XXXX was my attorney and my money was in the Clint trust of the law office of XXXX XXXX XXXX and the appointed receiver XXXX XXXX XXXX of XXXX Detroit after I came fourth in a timely manner and claimed my trust that was remaining gave me only small amounts a few times after giving me a hard time and I had to go back and fourth numerous times has denied me all of my untitled remaining sum the bank was chase and XXXX branch was of or XXXX XXXX XXXX Michigan he still to this point in time is denying me my money and I have informed all of XXXX as well I have many witnesses who I brought with me in person to my defense please contact me at your up most earliest of a convenient availability thanks you for your timer With desperation XXXX XXXX XXXX XX/XX/XXXX
Company Response:
State: MI
Zip: 48088
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I sent a XXXX payment of {$1000.00} for a security deposit to a person claiming to be a real estate agent. They stated in writing that it was refundable but when I asked for a refund they refused to send it. I spoke with Chases claims department on XX/XX/XXXX who said they would investigate it and try to charge the other person back for my money. I got a letter in my bank statements on XX/XX/XXXX that stated no action would be taken and the inquiry is resolved yet they never asked me to provide any documents.
Company Response:
State: NY
Zip: 11206
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: 1. Chase MTG, Account number XXXX is fraudulently published on my personal file. On XX/XX/XXXX I spoke with XXXX, a Chase Bank representative, she verified that my social security number is not linked to a mortgage in their system nor have I ever had a mortgage with Chase Bank. Even more important, I have NEVER assumed a mortgage thus far in my life. This account is not mine and I want it deleted from XXXX, XXXX and XXXX credit report files. Thank you. 2. On XX/XX/XXXX, XXXX XXXX put a hard inquiry on my XXXX credit report. I have disputed this twice as inaccurate and fraudulent. XXXX replied on XX/XX/XXXX with results being verified as accurate however according to my XXXX XXXX - Inquiry Impact Complaint conversation, reference number XXXX, my social security number is not in their banking system. Please investigate and delete this inaccurate information from my personal credit reports reports. Thank you.
Company Response:
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I received a letter from Chase Bank that said my application needed more information for the Chase Freedom Visa Signature application. I have not tried to open a card or any sort of account with Chase Bank. It stated the information they needed to verify was my date of birth and proof of physical address. I called the number gave my reference number that was found on the letter and the representative closed the application and marked it as fradulent. I ran my credit report and saw that there was one instance of a credit check that was not supposed to be on there from Chase Bank completed on XXXX
Company Response:
State: PA
Zip: 19026
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Chase has been quietly doing " XXXX XXXX '' on the credit cards that I have made overpayments on. There are currently two incidents which happened recently. There was an overpayment of {$0.00} on my chase credit card ending in XXXX, and chase quietly did a debit adjustment of the {$0.00} on XX/XX/. I called chase about this " debit adjustment '' and they said it's a standard practice for chase to do these " debit adjustment '', and there is no way I will be refunded for this. The other incident was for overpayment of {$0.00} on my recently closed credit card account ending in XXXX. There was again a silent " XXXX XXXX '' made on XX/XX/ for the said amount. I do not believe this should be a standard nor ethical practice for credit card companies to do these " debit adjustments '' and not inform the card holders about this.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/XXXX I received a text from " Chase Bank '' asking to verify that a card usage was me I replied no to the text and I got a call from a " Chase associate '' I gave them my card number, pin, and social security number to verify my identity. I talked to this person over the course of two days and they locked me out of my account when I tried to log in I got a pop-up stating my account was locked due to suspicious activity XX/XX/ I started to get suspicious of this person when they did not call me back when they said so I called the number on the back of my bank card at the same time I tried to log into my account again and my account was no longer locked and I noticed that {$5600.00} was taken from both my checking and savings account ( {$3.00} from checking and {$5600.00} from saving, my accounts were completely drained ) I informed them of what happened and they issued me a temporary refund XX/XX/ Also on XX/XX/, I filed a police report for identity theft and the money stolen from my account XX/XX/XXXX Chase Bank notified me via electronic letter that they are reversing the temporary refund because they do not believe that I did not authorize these charges I called the claims department and spoke to the supervisor who told me she would reopen my case to try and get my refund but there is no guarantee
Company Response:
State: SC
Zip: 29212
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I am a merchant that received a false dispute for a charge through the XXXX processor. The customer never contacted me for help or a refund. They went directly to JP Morgan Chase and filed a false dispute. I submitted evidence of the validity of the charges and the fact that the cardholder had NOT canceled the subscription. ( The subscription is still not canceled the subscription. ) JP Morgan Chase found in favor of the cardholder, and I pay a {$15.00} fee. How is it right that the institution collecting the fee adjudicates in favor of their customer regardless of the evidence? This is not fair to merchants. There has got to be a reform of this process. The first step should be the merchant has a chance to refund the cardholder without being fined.
Company Response:
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A