Date Received: 2023-05-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: My issue is I have never been late on a bill in my life, my wallet was stolen after a friends wedding, I had a card with my account info on it since I was XXXX ( like an XXXX ) and closed that account and opened a new one for peace of mind. I linked chase to my new account and thought that was over and done with. I then 4 months later ( with zero communication ) get a letter of foreclosure on my home which blindsided me! I immediately called and figured out they only had my original account on file so my linking never took place. In turn my perfect credit tanked. Ive supplied bank statements ( showing I have lots of money in the bank ), police report, and they are taking months to respond with a solution. Nobody in person can help me and the department I am forced to deal with is overseas and English is a second language. Its awful! I obviously back paid everything immediately, added an additional XXXX towards my mortgage payment monthly, and paid an additional month to get squared away. They then made me wait ONE WEEK! To link my new bank when I took the old XXXX off. They refuse to fix my credit
Company Response:
State: MD
Zip: 21228
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: To Whom it may Concern, I am writing to bring to your attention an urgent matter and to express my deep concern about the recent freezing of my bank account I opened last XXXX with Chase Bank. On XX/XX/XXXX my bank account was frozen for Unknown reason, on XX/XX/XXXX I went to chase bank located at XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX and spoke to the Manager and called the XXXX Number unfortunately, they couldnt explain to me why the account was frozen. I was told to wait until I received an explanation letter from the Bank. Now its been almost XXXX days and I didnt receive any explanation letter. This action has caused significant financial hardship for my business and for me and my family, and I would like your intervention to ensure that my rights are protected. I have always been a law-abiding citizen and have never been involved in any illegal or criminal activities. However, my bank account was frozen without any warning or explanation, leaving me unable to access my funds or pay my bills. This has caused significant stress and anxiety, and I am deeply worried about the impact this will have on my financial stability and well-being. I understand that there may have been a legal reason for my account to be frozen, but I believe that this action was taken without due process and without adequate communication. I have not been given a clear explanation of why my account was frozen, nor have I been given an opportunity to contest the decision. It is unacceptable for innocent individuals to be subject to unjustified freezes of their bank accounts without any explanation or justification. Enclosed a statement from chase showing my bank information and the balance which I cant have access to it. I would appreciate your assistance in resolving this matter as soon as possible. Thank you for your attention to this important issue, and I look forward to hearing from you soon. Sincerely, XXXX XXXX
Company Response:
State: NC
Zip: 27513
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing about the unauthorized transactions made on XX/XX/XXXX. Previously, I filed a fraud claim as I did not make those charges. However, the investigation was unsuccessful, and the amount was reinstated on my account. I talked with a fraud specialist extensively and they advised to write a letter detailing my experience and what actually happened as they believe that I was mistakenly believed to have made those charges. On the morning of XX/XX/XXXX, I received 14 charges on my account totaling {$2300.00}. I was sleeping during that time and by the time I woke up, I only got XXXX fraud notification message asking me if I made a transaction of {$1000.00}, which I declined and replied no to, while failing to alert me of the previous 14. I received a letter notifying me that I was not responsible for 4 of those charges on XXXX So that means I should not be responsible for the other 10 either since they were made together. I also do not believe that I have received the chargeback for those 4 charges. I hope this can be looked into again. Thank you so much.
Company Response:
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I realized that I couldn't log into my online banking and when I called Chase ( The Financial Institution ) I was told that they were noted that they were not going to do business with me and wouldn't give me a reason at all.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: XXXX and XXXX XXXXXXXX XXXX XXXXXXXX in XXXX XXXX, CA. A call was received via my cell number with no caller ID. An employee requested to speak with my husband and/ or verify will be available to serve a lien at current home address. Immediate address the issue for additional information as to caller ; XXXX from Process Service division, no number or further information but contact XXXX XXXX XXXX with the file number. Inquire if the serving of the lien is on hold while addressing the issue. Acknowledged for the day. Immediately contact as unable to determine any pending issues we have not addressed, provided file number and spoke with XXXX from litigation. Inquiring regarding the process to serve the lien on current address. Mention name of company and address the issue should have been addressed as spoke to me regarding same issue. Mentioned has not or another debt. As inquiring regarding last contact and review payment taken over my speaker of cell ; XXXX inquired need to confirm account information with a receipt ; mentioned review but also need specific information as to contact and if same company as before as addressed the previous month. Acknowledge account within 60 days. Inquired about why first contact and lien on current address. My information available but never spoke to them. Immediately indicated attempt to contact but now need to be addressed and if calling to settle the matter. Speak with employee and husband over speaker to gather payment information. Began to question specific of previous caller for documentation. XXXX began to provide long dragged out responses which I addressed to be specific to my questions. Attempt to explain himself and again just a simple response is needed. XXXX inquired as to payment and what needs to happen to settlement. I am requesting additional information and do not want to address his request. I was addressing husband over speaker regarding payment. XXXX made the assumption I was speaking with him. I was about to address with XXXX the issue of who I am speaking with and will address him, if I am to do so. XXXX immediately address being rude and did not want to continue the call and will file with the court so the balance will be over {$12000.00} and lien on our property and assets based on fees and court costs. I was about to interrupt again this needs to addressed and he did not want and disconnected. Called back and placed and hold and disconnected, called and hold and then would not continue and disconnect. Received initial call XXXX XXXX and last call XXXX XXXX for a total of XXXX attempts. Husband made payment for settlement amount {$5100.00}. Next day, XXXX, husband addressed request for the additional information. Initially spoke with XXXX who couldnt address initial request and transferred to XXXX. Caught XXXX up and mentioned a little was addressed but after a little further in conversation asked if we were attempting to cancel the payment and what was our agenda. Again explain what agenda is and repeatedly address payment can be cancelled to us. Unable to provide third party subcontractor services and the company was not attempt to serve but rather an intent letter was to be sent which was not mentioned. The file number was not with the court but internal file number. Request business number or license number and no information could be provided. Request for letter of 4 months ago but settled so may not be available as file closed. We should understand. Request hard copy of paid in full as not normal process but we can print the email. Again asked about our agenda and mentioned did not have one but rather if addressed the questions the day XXXX this would have ended the same but again same tone from XXXX. XXXX explained easier to end call yesterday and should understand.
Company Response:
State: IL
Zip: 60137
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX i deposited a payroll check into my account theough the atm service because chase has moved their inside hours closer to XXXX XXXX. My wife banked with them and i work the same company she did so i assumed there wouldnt be an issue. My account was immediately locked down and put on a security hold for no reason with XXXX warning or explanation aside from " we will release the funds once we contact the issuing bank '' then i was given a deadline that i would have my money by XXXX. Then the deadline changed to the XXXX stating it is now a security hold. I am a XXXX veteran and i havent eaten in nearly 2 days because of this. All of which i have sooken to my bank about. And have the recorded phone calls stating that they do not care about veterans or anyone in general and " ill get my money when i get my money '' even chase banks own customer service stated the same sentiment worded differently. It is now the XXXX. My utilities are about to be disconnected. Phone disconnected etc because they will not release my funds nor will they let me close my account until the hold is over and pull my money. I thought better of them but i was wrong. They used very aggressive tactics when.i opened my account in order to force me into an account with a monthly fee even though im XXXX XXXX XXXX through the XXXX XXXX. This bank is disgusting and i would never recommend anyone to use them.Chase is also aware of their aggressive practices because im not even allowed to screen shot my own account on my phone.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: On, XX/XX/2022, a money transfer in the amount of {$800.00} was initiated on the Chase iOS app through XXXX, the platform which Chase uses to handle transfers. The user whose money was sent to was incorrect, at the time there was no confirmation received in the matter of " are you sure this is the correct recipient? '' or anything similar to that. The person has since disappeared, any attempt to contact whether call or text has been unsuccessful. I and a third party, legal representative, have tried to reach to Chase to correct this in a timely manner in hopes of Chase reaching out to the bank of the recipient to hopefully refund the money, Chase has said numerous times that there is not anything they can do. This is unfair as I am not tech savvy and Chase advertises catering to users of all ages and backgrounds, that is those who are tech savvy and those who are not. In this case they have completely abandoned the situation and I am in dire need of my money.
Company Response:
State: NY
Zip: 10462
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX I contacted chase Bank and let them know I had unauthorized charges on my bank statement from XXXX XXXX. On XX/XX/2023 I was told that my claim got denied because they don't refund for third party apps. I have tried going through XXXX XXXX to file a claim and no luck. I have filed police reports and have been doing nothing but trying to get my money back from these unauthorized charges.
Company Response:
State: GA
Zip: 30132
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wallet and all personal ID, Social Security, BANK CARD, EBT card, mail, drivers license were stolen from previous residence after I was unlawfully locked out by sherif in 2022. XXXX XXXX FILED INCIDENT REPORY than refused to help. The management was only one with access to unit and they refused to let me re-enter day of lockout.
Company Response:
State: CA
Zip: 92833
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/XXXX I opened a joint family checking account with Chase to take care of my mother 's estate who had just passed. On XX/XX/XXXX, I realized that my chase mobile was locked due to suspicions of fraud. On XX/XX/XXXX, I visited a Chase branch to resolve the matter and was told the issue would be resolved within 24hrs. On XX/XX/XXXX, I visited another Chase branch as the issue was not resolved. I was reassured that it would be before the end of the business day. On XX/XX/XXXX, I realized I was still locked out of both my Chase checking accounts, I called Chase phone banking and spoke to 4 different representatives. As they were not resolving the matter, I decided to visit the branch where I had opened the account. When I got there I was told the matter would be fixed. After 2 hrs since the matter was not fixed, I told them I wanted to close both my accounts with Chase. They refused to grant my request and instead had been arrested for trespassing. I was XXXXXXXX overnight. I subsequently received an email from Chase telling me that my recent account had a balance of XXXX even though I deposited {$10000.00} at its inception and have never withdrawn money from that account. As of now I can not access my Chase account neither through Chase mobile or in personal as I have a trespassing order against me.
Company Response:
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A