Date Received: 2023-12-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I initiated an international wire transfer from Chase to XXXX XXXX XXXX XXXX ( XXXX ) in the amount of usd XXXX. Confirmation code issued was XXXX. The wire had the wrong account number and the funds were apparently returned by NY XXXX XXXX ( XXXX XXXX ) to Chase on or about XX/XX/XXXX. Since then, I have been calling the bank to ask about the status of deposit of my funds back into my account ( account XXXX. XXXX Chase ) and they keep saying that the funds will be deposited within the next XXXX hrs. I have attempted to resolve this issue through the local Chase branch in XXXX CA ( XXXX ) XXXX and through the wire transfer customer service line XXXX. Each time I call I'm told that the funds will be in the bank any time. I called over XXXX times. XXXX XXXX. For your reference is XXXX
Company Response:
State: CA
Zip: 93012
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Credit card company is charging me for services not completed. They are not removing amount not received because work wasnt done
Company Response:
State: CA
Zip: 95823
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 I was going to buy a car and I left a deposit of XXXX dollars to a dealership located in XXXX New Jersey. The following week I was going to pay the car off but I and my friend found a problem. In this matter I have a witness. I explained what happened to Chase Credit Card but instead to help me as customer they didn't do nothing to solve the issue. Car was defective and also I and my friend found trash behind the engine. I decide to step back from this purchase. I didn't sign any contract it was a retailer order. I've been with Chase Credit Card around XXXX years I couldn't expect such behavior. Chase Credit Card was acting like a government agency not as a regular financial company. I'm trying to fix this situation but they refused to help me.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased an ink cartridge for my printer thru XXXX I returned ink cartridge because printer was the malfunctioning problemand not in need of ink XXXX used same FLASH delivery to pick up cartridge I am awaiting refund {$23.00}
Company Response:
State: NY
Zip: 10583
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: This is about a travel cancellation claim made through eclaimsline which is the travel insurance provider that Chase Bank outsources claims processing to for their credit card travel insurance benefits. XXXX has had all the required/requested documentation for over a month, the claim has been active for close to 4 months and I have called 6 times, each time I have requested to be followed up with by phone and I have not been contacted a single time despite having given them my direct number and confirmed that it has been noted in my file that I want to be contacted. Each time there was additional documentation needed, I have not been notified in any way and only found out when I called in about why the claim still has not paid out. The last time I called in a month ago, they explicitly said they had all the required documentation and didn't know why it has still not gone through. I sent them a follow up email XXXX weeks ago and have received no response.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I ordered a payment to my Chase XXXX card through my bank 's bill pay ( XX/XX/XXXX ). I went to transfer money into my checking account, but mistakenly I must have failed to hit the " submit '' button. That was my fault. The payment was rejected so Immediately completed the intended transfer into my checking and ordered the payment to Chase once again ( XX/XX/XXXX ) and the payment was completed on XX/XX/XXXX. on XX/XX/XXXX, Chase re-tried to complete my original order of payment and was successful, resulting in the double payment of that bill. The amount of each of these transactions was {$11000.00}. On either XX/XX/XXXX or XX/XX/XXXX, I called my bank XXXX XXXX XXXX and they were unable to reverse either of the payments. I called customer service at Chase and requested that they refund XXXX of my payments of {$11000.00}. They said that it was their procedure top open a case and they would have more information about my request in XXXX business days. Both payments were already reflected on my account ( I looked online ). I told them that I needed this money to pay holiday bonuses to my employees and they said that there was nothing more that they could do ; this is their procedure. I got the phone number ( XXXX search ) for their XXXX offices, in an attempt to escalate this and expedite the resolution ( getting my own money back ). I was assigned a case # and was told that escalation takes XXXX business days! I was first told that they could only refund me by check ( once it went through their process ) and that it would be sent via regular mail. I asked if it could be sent overnight ( even at my expense ) and they said " No ''. I was later told that since it was paid via my bank 's online XXXX XXXX, that would be how they had to return the money. Nobody was being helpful and was repeatedly told that this is their procedure. I called several times to find out what the status of my case was not given any further info until XX/XX/XXXX or XX/XX/XXXX saying it was sent back to me via bill pay on XX/XX/XXXX. I asked if there was a phone number that I could call to check the status and was told " No ''. That may have come from Chase 's XXXX XXXX I called again on XX/XX/XXXX and left a message with the corporate offices to have the person assigned to my case call me on both XX/XX/XXXX and I believe XX/XX/XXXX. In addition, I requested a call from a Supervisor. To date, I have not received a return phone call. I called again today ( XX/XX/XXXX ) and was told that they would leave another message for the woman working my case and that the request for a Supervisor call back was never entered into their system. It had been made very clear that I wanted this in addition to my " case worker ''. She entered the request for the Supervisor to call but said that she was out of the office today. I asked for another Supervisor but was told that only " my case worker 's Supervisor could speak with me. I then asked who regulates the bank 's credit card division and was repeatedly told that I would have to find that out through my own resources and the woman refused to answer any further questions. As it stands, I still don't have my $ XXXX back. It has been XXXX days and it has caused problems in my business, hot to mention the extreme stress that I am experiencing. Can you help me? Is there any action that I can take, a formal complaint, legal action, etc.? Thank you.
Company Response:
State: FL
Zip: 33487
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I was given a lower credit limit than other customers with the same credit profile by Chase Bank, these protected class of people were of caucasian decent that were 1 week out of bankruptcy chapter 7 and given a {$7500.00} to XXXX line of credit with a fico score of XXXX, while customers of color are given less than half of those approvals with higher credit scores with no bankruptcy attached to these profiles, i called on XXXX to notify Chase Bank that these actions are very offense and that i feel violated, they have a special customer service department that supervise lower approval accounts, and they are trained to delay or possibly hangup without discussing terms and conditions to people of color and deny additional benefits or lines of credit that are supposed to be automatically approved.
Company Response:
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023, while I was at XXXX XXXXXXXX, located at XXXX XXXX XXXX XXXXXXXX, XXXX, TX, the locker I was using was broken into and my wallet and cell phone was stolen. At approximately XXXX XXXX the thieves used my Chase Bank debit card and purchased XXXX XXXX XXXX XXXX phones totaling {$2500.00}. When I became aware of the thief, I immediately contacted the XXXX police department, and a detective was assigned to the case. I also contacted Chase Bank and XXXX XXXX to report the incident. I provided the police report and evidence of the thief to Chase Bank and XXXX XXXX, but Neither Chase Bank nor XXXX XXXX has assisted me in restoring my funds. They are both giving me the run-around and sending me back and forth between the two. I am out of {$2500.00} for phones I never purchased. I am a victim of theft, and now both Chase and XXXX XXXX want me to be responsible for the fraudulent charges made to my account. Chase sent a fraud alert to my phone that the thieves had, but still allowed the purchase to go through at XXXX XXXX. They did not protect my money. I have no other recourse at this time, as I have exhausted all avenues to get my money back from Chase, which they refused to put back in my account. Now I am in debt for two phones I did not buy. Can you please help me? I do not know where else to turn to resolve this issue.
Company Response:
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, I called JPMorgan Chase Bank to renegotiate my CD, specifically to add funds to my existing CD. I have received a mailer that confirmed this, but when I look at my account online, the additional funds added to the CD are not there. They are still in the Checking Account. I called Chase Bank 4 times since XX/XX/XXXX and talked with the Escalations department. They say that a case has been opened on this, but they can not provide a timeline on when they will have this settled and will not guarantee that I will have my interest backdated to XX/XX/XXXX, nor any guarantee that the funds will be added to my CD.
Company Response:
State: TX
Zip: 75089
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I deposited a live check, my paycheck, through Mobile Deposit. The next day, I realized that the funds did not post to my account. I called Chase Bank to remove the hold placed on my paycheck, and was told the payment processor was closed that day, and that Chase would not be able to release the funds. I was advised to call back the next week. I called Chase Bank again on the XXXX, and was told the same thing. I reached out to my HR team to escalate the issue. Today, I was provided a number to the payment processors treasury team ( XXXX XXXX XXXX ). I called Chase Bank three times today, XX/XX/XXXX. I provided Chase Bank the direct number to the treasury team whom could verify the validity of the check, but was told that it was not a verified number to call. When asked to explain the verification process ( ie, how is a phone number verified ), the agent declined to explain, saying that withholding this information was policy. Because of the hold placed on my paycheck, it is causing my account to overdraft, and is incurring overdraft fees as a result. The payment processor has confirmed with my HR team that the check has cleared, meaning Chase Bank has my money. Even though Chase Bank has the funds of my paycheck ( ie my present balance is positive ), they are STILL charging me overdraft fees. This behavior is predatory. Why am I being charged overdraft fees, when my present balance is positive? Chase Bank is incentivized to claim any provided number is not verified in order to continue to rack up overdraft fee revenue while the deposit is placed on hold. Ive worked in the banking industry for years ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and this is the first time Ive been a victim of such predatory practices.
Company Response:
State: UT
Zip: 845XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A