Date Received: 2023-12-30
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Myself and a work colleague XXXX XXXX both applied for the credit card with an advertised Apr of 23.00 %. when I recieved the cards the interest rate was 29.49 % and Chase would not tell me why
Company Response:
State: PA
Zip: 181XX
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Account has been paid in full and has not been updated in system
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase bank closed my banking account abruptly without stating why, which as they said they can do that. On XXXX Chase closed my account during that process my payroll check was just deposited and bills needed to be paid. Since the time of closure, I have been contacting every other week. For the pass XXXX months they keep telling me the fraud department is still investigating my account and they would contact me soon. They sent me a summary of my account balance and deposit. But nothing stating they will send me a refund check.
Company Response:
State: NC
Zip: 27713
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023. I wire transferred {$2900.00} to an online merchant via my bank J.P. Morgan Chase. Later, I found out that the merchant was a scam/fraud. On XX/XX/2023, I contacted the bank to get the money back, but the bank denied the claim due to the fact that they don't insure wire transfers.
Company Response:
State: FL
Zip: 33579
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, Chase took part in perpetrating fraud by opening a fraudulent business account at their bank where my wife 's and my funds were transferred to.
Company Response:
State: NJ
Zip: 07039
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX, I completed a balance transfer from my XXXX XXXX XXXX XXXX XXXX to my Chase World of Hyatt Visa card in the amount of {$7700.00}. The offer for the balance transfer was for 0 % interest if paid by XX/XX/XXXX. There was a 5 % fee for the balance transfer, totaling {$380.00}. Upon reviewing my statement dated XX/XX/XXXX, it appeared that the payments I had made in the statement period had been applied incorrectly. According to the statement, I had an existing balance of {$10000.00} prior to the beginning of the statement period. During the month, I completed the {$7700.00} balance transfer, {$1400.00} in purchases, and made {$4500.00} in payments, leaving me with a total balance of {$15000.00}. The statement shows a {$9800.00} balance subject to a 28.24 % APR and {$6400.00} subject to a 0 % APR The minimum payment for the period was {$400.00}. I was charged the {$380.00} balance transfer fee and {$220.00} in interest. The statement states, under the section How to Avoid Paying Interest on Balances : " Because we apply payments in excess of your minimum payment first to higher rate balances, you may not be able to avoid interest charges on new purchases if you have another balance at a higher rate unless you pay your balance ( or Interest Saving Balance ) in full each month. '' Likewise, 1026.53, states that except on the two statements immediately preceding the expiration of the promotional rate or at the request of the consumer, " when a consumer makes a payment in excess of the required minimum periodic payment for a credit card account under an open-end ( not home-secured ) consumer credit plan, the card issuer must allocate the excess amount first to the balance with the highest annual percentage rate and any remaining portion to the other balances in descending order based on the applicable annual percentage rate. '' If Chase had followed both their policy and 1026.53, at most {$400.00} of the payments made should have applied to the promotional. More likely, less than that amount should have applied as part of that minimum would have been for the standard APR balance ; however, Chase does not show on the statement which part of the minimum payment was for which balance, so we will give them the benefit of the doubt and apply th entirety of the {$400.00} to the promotional balance. If they had done that, the promotional balance would have been {$7300.00}, and the standard APR balance would have been {$8900.00} ; the interest charged would have been {$210.00}, {$17.00} less than I was actually charged. If they had applied the minimum payment proportionally, only {$180.00} would have gone to the promotional balance, leading to a promotional balance of {$7500.00}, a standard balance of {$8700.00} and an interest charge of {$200.00}, {$22.00} less than I was charged. On XX/XX/XXXX, I contacted Chase to ask about the issue. I was initially told by the customer service agent that I was correct and that the statement was simply showing the incorrect amount for the promotional balance. When she gave me what she calculated as the purchase balance, however, it was still incorrect, so she transferred me to a supervisor. When I explained the situation to the supervisor, I was told that, in contradiction to the policy listed in the statement and 1026.53, in fact payments were allocated first to purchases made during the statement period, and all payments after that would go toward the promotional balance. When I told her that was incorrect and in violation of 1026.53, she told me she was ending the conversation and hung up. Obviously, what she told me is still wrong, as that would have meant the promotional balance would be {$5100.00} as {$1400.00} would have gone toward the purchases, {$400.00} would have been the minimum, and the remaining {$2600.00} would have been applied to the promotional balance. It appears that maybe they applied the rest of the payment proportionally to the two total balances, but that still is in contradiction to both their own stated policy and 1026.53.
Company Response:
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: Reference # XXXX Dear Chase Card Services, I hope this letter finds you well. I am writing to express my deep frustration and dissatisfaction with the challenges I have encountered while attempting to open business credit cards with Chase. As a longstanding customer, I have recently experienced a series of perplexing and time-consuming issues that have significantly impacted my confidence in the application process. In early XXXX, I applied for the Chase Ink Business card, and to my relief, the application was swiftly approved. However, my satisfaction was short-lived when I faced difficulties creating an online account for the card. Upon contacting Chase, I was directed to the fraud department, where I was asked a question about a loan from decades ago. Unfortunately, I couldn't recall the answer, leading to a requirement to visit a Chase branch to verify my identity and confirm that I was indeed the applicant and not a victim of identity theft. Although the in-person visit resolved the issue, the inconvenience and uncertainty surrounding this process were disheartening. Fast forward to early XXXX, when I applied for another Chase Ink Business card under a different business entity ( the first being a sole proprietorship and the second with a valid business EIN ). Despite having recently and physically verified my identity at a Chase branch with XXXX forms of identification for a similar application just XXXX months prior, I am once again being asked to submit additional documents to verify my identity. This repeated demand for verification is perplexing and frustrating, given that I am not a victim of identity theft, have never been one, and have never placed a credit freeze on my account. My loyalty to Chase over the years adds to my confusion as to why my business applications consistently undergo a secondary verification process, citing reasons such as " Name verification - name provided is unable to be verified. '' I am reaching out to seek resolution and clarity on this matter. I am requesting a thorough review of my account and the application process to identify the root cause of these persistent issues. It is crucial to understand why my applications are subject to additional scrutiny, especially when others do not face such hurdles. I value my relationship with Chase and believe in the importance of security measures. However, the repeated and seemingly unnecessary verification process is eroding the trust I have placed in the bank 's systems. I trust that you will investigate this matter promptly and provide a resolution that ensures a smoother and more efficient experience for loyal customers like myself. Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution.
Company Response:
State: MD
Zip: 21228
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I simply asked them to close my saving account and transfer {$300.00} that was in there to my checking account. It has been 2 months and these idiots havent given me my money. First they said it was transferred to my checking and then they reversed it. I have filed XXXX CFPB complaints and they keep closing that saying that they are sending me a check. Finally I get a check and I deposit and and then that is reversed as well as they put a stop payment on this check. So I have no clue what these idiots are doing. When I call them, they keep transferring me from one department to another. I have a voice mail from XXXX or XXXX from their so called XXXX Executive customer service that this check is good and they are closing the case, but of course they were lying again. XX/XX/2023 Telephone transfer to XXXX XXXX XXXXXXXX XXXX - {$300.00} {$200.00} XX/XX/2023 Telephone transfer from XXXX XXXX Account transfer {$300.00} {$500.00} XX/XX/2023 DEPOSITED ITEM RETURNED Stop Payment XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | Returned deposit item - {$300.00} {$200.00} XX/XX/2023 XXXX XXXX XXXX XXXX XXXX | Deposit {$300.00} {$500.00}
Company Response:
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: JPMCB - Chase Bank is reporting late payments as well as delinquencies when it comes up on my credit bureau 's. This account was paid in full one year before the loan length. I should show a " 0 '' balance paid as agreed but they continue to report late payments. As per your rules 1016.7 I have never been given an opt-out notice nor have they followed Title 15 chapter 94 Commerce and trade Subchapter Sec. 6802- obligation with respect to disclosures of personal information. They never supplied section 6803 as prescribed under section 6804. I am asking for a complete removal of this reporting to all credit bureaus.
Company Response:
State: AK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 I received a phone call from Chase Bank. Was told my account was at risk to outside thieves. I was asked to have {$48000.00} wired from my Savings to the so called wrong account to be rewired into my account, to fix the problem. I was called the next day to do the exact same thing. Now, XXXX was pending out of my account. Both times I was locked out of my account. They released my account to do these wire transfers to help protect my money. So I was told. Later I find out that they called the people who took my money and they said that they were using it to build a business. My chase bank never called me to verify that it was me who was doing transfers but instead the thieves who somehow got the call instead of me. They sent the money to the thieves without my approval. I filled out a full report to the bank but they called back saying that the money was gone and nothing could be done even though I didnt approve of the transfer of XXXX dollars.
Company Response:
State: CA
Zip: 95242
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A