Date Received: 2023-12-28
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I traveled to XXXX and rented a vehicle from XXXX from XX/XX/23 till XX/XX/23. I took pictures of the vehicle condition report when I picked up the vehicle and when I dropped it off. The vehicle condition reports were signed by both parties and were identical. They did not show any additional damages when the vehicle was dropped off, and the photos I have included show properties of when and where they were taken. The receipt they provided to me was charged an hour later from when I dropped off the vehicle and it did not have my signature authorizing this charge. I was already at the airport checking in for my fight when they charged my account. I also had full coverage from a third-party company that they are affiliated with for which they should have used to recover any such dames instead of charging my Chase credit card. I have tried numerous times to resolve this issue with Chase, but they refuse to honor my documents i provided to them and have sided with the merchant.
Company Response:
State: NJ
Zip: 07621
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I opened a Chase Freedom card at or around XX/XX/XXXX. The account number was XXXX. The account remained in good standing up until the point that the account was fraudulently taken over in XXXX. I submitted a police report and a FTC report to support my dispute. Chase did not accept my documents and choose not to honor the XXXX fraud liability on the account. The credit limit on the card was {$4500.00} During the time of my dispute of these fraudulent charges with Chase the account declined. While I was informed that no payment for fraudulent charges were due, the account reported XXXX, XXXX, and XXXX days late and accumulated interest. Chase charged off the account while it was in dispute with the credit bureaus. I paid taxes on the fraudulent activities, because I was issued a XXXX. I was powerless against Chase because despite submitting the police report and the FTC report the collection process continued and my documents were ignored. I eventually agreed to settle the debt for 40 % of the balance to protect my credit under the condition that Chase agreed to remove the adverse reporting. However, I was deceived as Chase never removed the account nor the late reporting. I have called several times since ; and I was told that " it is not in Chase policy to remove items ''. I've argued my case before Chase Card member services, Chase credit reporting department and the Chase Fraud and recovery department and its a big game of music chairs. I've been on the phone for days getting no where by transferred from department to department. There are no case numbers to show that Chase even investigated my fraud dispute. I've asked for the statements for XXXX, payment history and the information used during the investigation and I was informed by the Recovery and Fraud team that there is no record of a fraud investigation and I would need to submit a formal request and a subpoena for the credit card statements during the time of fraud. Formal Request- Chase Card Services XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Card Member Service XXXX
Company Response:
State: NC
Zip: 27712
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Hard inquiry attempted for JMP Chase credit in my name. No credit or credit card issued at this time. I contacted Chase and notified them that I did not apply for new Credit with Chase. Below is the information regarding the hard inquiry not requested by myself. JPMCB CARD SERVICES made a Bank / Credit Card Inquiry by checking your XXXX Credit File. When you apply for credit, a " hard inquiry '' may be placed on your Credit File and it stays on your report for XXXX months. Source : XXXX XXXX : JPMCB CARD SERVICES Address : XXXX XXXX XXXX, XXXXXXXX XXXX XXXX Phone : ( XXXX ) XXXX
Company Response:
State: NY
Zip: 10304
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have a checking account with JP Morgan Chase Bank. I sent two faxes to them asking that the following restrictions be added to my account : - No online banking. - No online electronic transfers out of my account - No debit cards. - No authorized persons to handle my account besides myself. - All changes are to be done inside the branch only, not by phone or otherwise. - No online access, this includes, but is not limited to, the Chase app and online banking is to be blocked at this time. - I am only to receive deposits via online transfer. I went into a branch on XXXX XXXX XXXX. I spoke to XXXX XXXX who called customer service to tell them these things, however, since then, I have not gotten any communication ( s ) from Chase bank in the mail to confirm my request. The email that I have provided is a temporary email and after this communication I can not be contacted this way.
Company Response:
State: NC
Zip: 28052
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I filed a dispute on XX/XX/2023 for {$100.00} that was denied today as being outside of Chase 's 118-day policy. As it falls under XXXX 's 540-day policy, I have again asked Chase for information on the 118-day and 540-day policy ( the 540-day policy specifically ) and have been met with multiple agents stating that it is internal, that they can provide no further information, etc. As a cardholder, I need to understand the policies and guidelines that Chase follows, and it needs to be in writing. There is absolutely no reference to the 540-day policy on my statement nor in my Cardholder Agreement. When speaking with XXXX in the XXXX XXXX Disputes Department, he stated multiple times, extremely offputtingly, that he can not provide any further information and being fully unhelpful. Case is XXXX.
Company Response:
State: IL
Zip: 60532
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I had a JPMCB Card from Chase that was closed with a balance of {$15000.00}. The account has been reported on my credit report as " charge off ''. On XX/XX/2023 I mailed Chase a check " XXXX '' for a {$100.00} asking for them to settle my account and remove it from my credit report. They cashed the check and still did not remove the account from my credit report. So I want it done as the reason for me to pay them as in return to have the account removed from my credit report and settle the balance for good. I have attached a copy of the letter as well as the check and proof it was cashed.
Company Response:
State: CO
Zip: 800XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: XXXX will not release a payment of {$15000.00} that I received on XX/XX/23. The first closed my merchant account then after review reopened my account. I received emails stating that the payment had been released to my bank only to receive an email on the day the funds were supposed to be in my account that they couldn't verify my account and additional documents would be needed.
Company Response:
State: GA
Zip: 317XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been banking with my bank for years, suddenly I was a victim in identity theft and my bank decided to XXXX suddenly close my acount after numerous attempts of fraudulent attempts to deposited money into my account. Direct deposits where linked to said account and now I'm missing XXXX separate checks and have been told it takes XXXX XXXX business days but it's been almost a full month now. I have now accumulated late fees on bills I'm behind on, I have reached my limit to a credit card I have, I have borrowed money from family. It's ridiculous how long I needed to wait and how long they are taking.
Company Response:
State: CA
Zip: 92316
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Somebody attempted to open a credit card application in my name online.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi, A wire was send to XXXX ( XXXX ) through Chase but using XXXX XXXX as intermediary bank. It was a wire of XXXX send on XX/XX/XXXX. Because of wrong information on destination XXXX XXXX returned the money to Chase ( See letter from XXXX XXXX received after complain to them ) on XX/XX/XXXX. As of today Chase has not returned those fund to us, and communicating with their wire department has been a nightmare ( hours waiting on the phone, them not beeing able to communicate with XXXX XXXX and they really do not seem to worry about our money .... This is the last answer from XXXX XXXX : ============================== We found that on XX/XX/2023 XXXX XXXX returned the wire in question to Chase bank. The wire was initially returned to XXXX XXXX with an incorrect case number attached. We found that the incorrect case number was previously provided to you. The correct case number is XXXX. Other numbers that might help Chase locate the wire are : XXXX XXXX XXXX and XXXX number of XXXX. A {$50.00} fee was taken from the wire before it was returned, {$6300.00} was returned to Chase ================================ So we would like Chase to return that money to our account .... It's been too long and we have been very patient
Company Response:
State: FL
Zip: 33138
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A