Date Received: 2023-06-13
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Please refer to existing complaint ID XXXX A letter received from Chase Bank dated XX/XX/2023 confirms the fraudulent activity to my savings account was not authorized on my behalf. Chase bank has approved my claim. Additionally, Chase Bank states on this letter that I am to contact " law enforcement '' to lift the alleged hold on both my savings and checking accounts. The only law enforcement officer I have been in contact with since the inception of this claim, XXXX XXXX of XXXX XXXX XXXX Sheriff 's Dept., has repeatedly stated that this department has not placed any type of legal hold on these accounts. I've reached back to Chase Bank on multiple occasions since receiving their response and the Leins and Holds Department restates the same phrase, " Due to the nature of this case we can not give you any further information ''. Apparently I will need information as to what law enforcement has placed a hold on these accounts, and I find it very unfair of Chase not to provide this information.
Company Response:
State: CA
Zip: 92284
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I opened a Southwest Chase Rapid Rewards card in early XXXX XXXX. During this time period I have emails with overlapping promotions. The first being what I thought I was receiving- a companion pass and XXXX Rapid Reward Points if you spend {$4000.00} in a 3 month period. What I received was XXXX points for spending {$1000.00} in a 3 month period. I have contacted chase multiple times regarding this issue with no resolution. I keep getting told I will hear back in 10-15 business days with no one I can physically talk to. After a little over a month of this back and forth I called one last time. I explained that I have a flight to take in one week and need a resolution. The response was I will hear back in 14 days. I filled a complaint with Chase today and inquired when I would get a response and was told that legally they had to accept complaints but did not have to follow up them. Frankly, Im shocked Southwest would want Chase representing them. Southwest is known for its customer service and Chase hasnt even attempted to solve the issue.
Company Response:
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was hacked! XXXX XXXX opened in my name & money taken from my checking account w Chase, amounting to {$6400.00}. Money was transferred from my XXXX XXXX Account. Wen i found out about it, money was gone! XXXX found & scrubbed spyware from phone. Checking my XXXX XXXX XXXX account. Believe they hacked that too! Have paperwork chase sent me, so send me ur address & ill mail it to u
Company Response:
State: IL
Zip: 60517
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: chase sapphire reserve trip delay coverage contracted through eclaims is a scam. eclaims politely denies all claims for any reason
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On XX/XX/2023 I received an Email stating that a hard inquiry hit on my credit report and a chase email saying my application for a chase credit card is being reviewed. I knew then that someone has tried opening up a credit card with chase using my information. I do not know how they got it but they did. I called Chase on XX/XX/2023 to confirm that an application has been made and they said yes and I told them I needed that application closed and the hard inquiry out of my credit report. The lady on the phone was sympathetic and did as I asked. She said ill have an email in 5-7 days regarding the fraudulent application. I felt that i needed to report this here as well.
Company Response:
State: KS
Zip: 66502
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 I was charged {$44.00} dollars by XXXX *XXXX XXXX XXXX, XXXX for XXXX seatbelt extenders. I returned these back within 10 days, receive a partial refund in the amount of {$26.00} and a partial refund from Chase in the amount of {$3.00}. I've probably called Chase XXXX times to get my remaining {$17.00} back. Over the last 60 days. Their off share workers are incapable of accomplishing this simple task. Partial Credits issued ( but still {$17.00} to be made whole ) : XX/XX/2023 XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92620
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Money was stolen from my account due to identity theft and I am not being reimbursed. A new card was issued under my name in which it was picked up at a XXXX shipping facility. They then hijacked my esim for my phone which caused me to have to change my phone number not to mention i was unable to make calls with my phone no receive them. The theives proceeded to make outlandish transactions using the new debit card and chase has denied my claims. The person also accepted the charges they made by confirming purchases with my cellphone number and managed to make transfers out of my savings account leaving me with only XXXX cents in my checking and nothing in my savings. I have been a chase consumer for over a decade and this has never happened to me before. My spending history speaks for itself, for I have never EVER even allowed over XXXX to leave my account in one day. I cant believe Chase was so negligent and allowed that much money to come out of my account in less then 2 hours. The spending limit is only {$3000.00} per day so they have a lot of explaining to do. I work too hard to save up that money and it amazes me how chase could let a crook swipe it away in a heartbeat.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have made numerous requests to have the addresses changed on all the accounts for my wife and I. The representatives have repeatedly neglected to make the address changes correctly that in turn has had statements and personal information exposed exposed to inaccurate addresses. I began calling customer service XX/XX/23 at XXXX am and was cold transferred to various XXXX where the address changes were unable to be completed in a timely nature because the online system would not recognize a new construction address. After 3 hours of being rerouted I was left with one last investment account address change where this request took over an hour totaling the entire experience to over 3 hours to change an address.
Company Response:
State: FL
Zip: 33611
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Someone debited checking without authorization in Texas and I live in Ohio. I called chase and reported it immediately. This claim was filed in accordance with regulation E and I still expect my money to be returned me because now this account is negative and I haven't been compensated. Chase has yet to provide a reasonable explanation on how I was in two places at once. Account # XXXX and Claim # XXXX is the information I have regarding this. It's not fair that I'm without my money and I will most likely end up in Court because I dont owe Chase a dime when they flat know I was in Ohio and this fraud happened in XXXX . Imagine trying to explain that one to the media.
Company Response:
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Here is the background : My father generously gave me a XXXX check for XXXX, which I electronically deposited into my Chase checking account on XX/XX/XXXX. I then slipped the check into my checkbook until it was cleared ( that used to be my practice ; now it is no longer ). On XX/XX/XXXX, I was the victim of a smash and grab at XXXX XXXX XXXX on XXXX XXXX in XXXX. My purse and all of its contents were stolen ( including my checkbook which still contained the cleared check from my dad because I had forgotten to destroy it ). I had to cancel all of my credit cards and void my checks. I also placed a freeze on my credit and a fraud alert on my identity. Then in XXXX, my father called me to let me know that the check he had given me for XXXX had been deposited again. Somehow, someone took the check that had already been processed into my checking account, with my name and account number clearly endorsed on the back of the check, into an entirely different account and name within the Chase institution. My father managed to claim fraud and get the XXXX refunded to him, thankfully. But then on XX/XX/XXXX, Chase took XXXX from MY account, stating an item had been processed more than once. I filed a fraud claim on XX/XX/XXXX, and have spent countless hours on the phone with their claims department trying to get my money back. On XX/XX/XXXX, I learned the investigation revealed the check was deposited into an account ending in XXXX ( not my account ) and with a different name from mine ( which is to whom the check is written on the front and endorsed on the back ). They informed me that they were closing the case. On XX/XX/XXXX, I tried to reopen the fraud case and learned that Chase will not move further with it and will not give me my money back. They claim the physical check takes precedent over the electronic deposit. This means they are accepting the XX/XX/XXXX deposit as the valid one rather than my electronic deposit on XX/XX/XXXX. This doesnt even make sense, because the account the check was deposited into ( ending with XXXX ) is not the account number written on the back ( my account ), nor is it the same name it was made payable to ( mine ). How can that check even have been processed with those discrepancies? Chase can clearly see where the check was deposited and who accepted it. Whoever processed this check committed a felony, and it is obvious that there is an internal racket going on within Chase Bank. Whats even more disturbing is that Chase Bank appears to be allowing this sort of activity, because they would rather close the file and sweep it under the rug instead of going after those responsible for the XXXX activity. And I, as a long-standing customer, am still a victim of fraud and out XXXX} due to Chase Bank . When I put a stop payment on all of my own checks, it didnt even occur to me to consider the check from my father that had been slipped into my checking account. I understand that I made a grave mistake with that, and I have learned my lesson. But my issue with Chase Bank, and the scary truth, is that the check was allowed to be deposited into an account other than to whom it was written AND to an account number other than what it was endorsed. Whats the point of writing names and account numbers on checks if it doesnt have any correlation to where theyre actually deposited? This is why I believe Chase made an error. Clearly someone within their institution is allowing this kind of activity to take place ( perhaps they are even a key player in the smash and grab ring we have in the XXXX XXXX ). And Chase is allowing it to happen because they are not doing anything to stop it. Instead, they are taking the money from their customer. I have taken my money out of Chase and have closed my accounts with their institution. My banker, who also spent hours trying to assist me with this matter, understood and stated he wouldve done the same thing. I am beyond disappointed. And I am still out the XXXX that Chase stole from me. I would appreciate anything you can do to help me. Clearly an investigation into the practice at Chase Bank is warranted.
Company Response:
State: CA
Zip: 94549
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A