Date Received: 2024-01-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I noticed fraudulent activity on my debit card on XXXX from XXXX in California so obviously someone had my banking info in California already. I contacted Chase immediately and reported it to them. They deactivated my card # XXXX and said they would send me a new one within ten days which was card # XXXX to my proper address in XXXX, Indiana. I did not receive this card until XXXX While waiting on this new card I noticed numerous purchases, transfers and withdrawals from a card # XXXX which I never ask for on XXXX that were done in California. These were debit card purchases with cash back for the same amounts at the same time at the same store which was a XXXX store # XXXX in XXXX California. This was a long with two large phone transfers out of my savings account to my checking account. After the transfers there were two large withdrawals from checking of {$2400.00} and XXXX done by something called an ewithdrawl for which I have no idea what it is. Chase did not honor my transfers claim because they said they were done on an account with my signature. WHAT? Chase knew there was fraud going on since XXXX from California and still honored this transfer and withdrawals to there. They have given me temporary credit for the debits at the XXXX but I'm worried they'll take that back too. I've been on the phone and to different bank branches since this happened, this is my life savings here. I've filed reports with police and FBI so I'm hoping they will get to the bottom of this. Chase knew this fraud was going on because they mentioned seeing it all over my accounts on the phone when I spoke with them and yet it continued to happen. I need my money back in my accounts, they know it's obvious fraud. I've been with Chase for years and they know that I have never done my banking this way. It took over a week to get the proper forms sent to meso I can dispute this and I don't know why. I need them to do the proper investigation and return my money, I have no idea how anyone got my banking info, I've never given it to anyone. I don't understand how they sent these debit card to me days apart to two different addresses without question, especially knowing that fraud was occuring in my accounts without properly contacting me. When I call Chase on the phone they say that they will use my voice for verification, this must not be true because if it was they would have known that it was not me. I'll do everything legally possible to pursue this matter and make sure the people are arrested and prosecuted for this, and have my money returned. I don't understand how this happened when they knew there was already fraudulent activity going on in my accounts, as a matter of fact it continued to happen after I closed the accounts also. There was other purchases trying to be made on another debit card that I closed on XXXX both were declined but I didn't realize this until I went to the branch and got my debit card history, they were tried on XXXX and XXXX from XXXX XXXX XXXX. I've lived and banked in XXXX ever since I've been with Chase so I don't understand how they didn't question all of these California debits and withdrawals. There is only so much info that they Chase gives you on line. It shouldn't be hard to find the people who did this, there's cameras at ATMs and also at XXXX, Chase also has them in their branches.
Company Response:
State: IN
Zip: 46237
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I was accidentally charged for a recurring membership on two separate cards. It should have been on a different card, so I called the membership and they refunded me the money on this Chase card since there's no reason to pay twice. However, it still shows up on my Chase statement, three weeks later. I called the company back and they confirmed it was refunded and it's up to Chase now. However when I dispute through Chase 's website it won't allow me to do it, I have to call. I called twice now ( which takes forever ) and the charge is STILL THERE.
Company Response:
State: NC
Zip: 28806
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: In XX/XX/XXXX I opened a credit card account with Chase Bank for a Sapphire Reserve card. My credit limit was {$33000.00}. The company increased my limit, without my request to {$36.00}, XXXX in XX/XX/XXXX. I made monthly payments that ranged from {$900.00} - {$4000.00}, in which my monthly minimum was {$400.00} - {$590.00}. In XXXX, XXXX - XXXX I had an avg monthly min payment of {$600.00} and paid an avg. XXXX XXXX monthly. In XXXX I made a {$600.00} payment with {$610.00} min. required. XXXX I did not make a payment with {$1200.00} min. required. In XXXX my credit limit went down to {$21.00}, XXXX. I made a XXXX XXXX monthly payment with {$600.00} min required. In XXXX the credit limit went down to {$20000.00}. I paid {$1000.00} and the min. required was {$580.00}. On a XXXX month old account, I made one payment {$10.00} less the minimum and missed one payment. I IMMEDIATELY began my normal avg. monthly payments after the missed payment. No matter how much I pay this debt down it will CONTINUE to affect my credit negatively, due to credit card % utilization. I called and asked why is my credit limit continuing to decline and the reason given was due to credit score, which they are continuing to affect. This is a SCAM and illegal.
Company Response:
State: GA
Zip: 30188
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received a credit alert that a new inquiry for a Chase Credit Card was submitted on XX/XX/XXXX. The credit card applicant was declined but my information was still breached somehow. Someone also attempted and was able to successfully open a credit card using my sisters information ( XXXX XXXX ). I called Chase and they told me they didn't have any information on the application since it was declined, the info was deleted from their system. I asked if they would investigate since there were 2 breaches and they said no. I also called the credit bureau to get the inquiry removed and they noted they couldn't do anything until i filed a complaint with the FTC.
Company Response:
State: MI
Zip: 48219
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase Bank ATM ate my {$420.00}. I recently helped my son purchase a used car. I wrote a check on XX/XX/XXXX for the down payment. Later that day we drove to the atm to deposit {$1000.00} to cover said check. During the deposit the atm broke. A message came up on the screen saying call this number to determine if your deposit went through. I called in to the claims department and was on hold for an hour and half and eventually fell asleep before speaking to anyone. The next morning i spoke to someone who did immediately credit my account the XXXX. However in XX/XX/XXXX they reversed {$420.00} of that stating that after investigating they determined I did not deposit {$1000.00} but only {$570.00}. They told me all I could do was talk to the branch manager and ask for a subpoena to look at the atm video footage. I asked if I should file a police report and was told that asking for a subpoena was like filling a police report at the bank level.. which sounded strange to me. I scheduled a meeting at the bank. I was told they had no clue about a subpoena or anything the claims department had told me. The Banker was very helpful and did all he could but I was basically told there was nothing else they could do. The Banker and I spoke to the claims department and attempted to get more info such as how they investigate this. I know exactly how many bills and the denominations I put in the machine. I even know that XXXX of the {$20.00} 's had been withdrawn from another chase atm from my son 's account on XX/XX/XXXX. I thought every bill was scanned. I thought they would have this info. I feel like there has to be a way to prove my money went in that machine but they've said it wasn't there. They're would not give me any further info about my deposit. {$420.00} is a lot of money for me!! It's highly frustrating that the bank I've been with for 20+ years won't help. I've been depositing cash in these atms for a decade. I use to count the money in front of the camera in case something like this happened but I don't anymore because there's never been an issue. So i don't even know if the video footage would be useful. But I think the atm info would be more useful
Company Response:
State: FL
Zip: 32958
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I complained to CFPB on XX/XX/XXXX (#XX/XX/XXXX), but did not receive Chase's response almost 3 months later on XX/XX/XXXX. Now I have to ask Chase, why after 6 billing cycles - half a year, my dispute is still not resolved? I even did not get official letter from Chase. When I initiated the dispute case, Chase promised to me that it wil take up to two billing cycles to resolve the dispute. I even called Chase customer Service recently, the guy who answered the phone said, "2-3 business days! "Are you kidding?" I answered, I don't believe any Bank/ Credit Card company can resolve a dispute case so quickly, if they do thorough investigation. Since I moved into a large retirement community - XXXX XXXX XXXX XXXX on XX/XX/XXXX, I was only looking for peace for the rest of my life. Unexpectly, my nightmare life starts there. I cannot complained XXXX, it tried to do a good job. But it happened at XXXX. For instance, I intent to make a new complaint against Chase-Amazon credit card both on yesterday (XXXX XXXX XXXX) and today (the XXXX XXXX XXXX XX/XX/XXXX), but my PC did not let me. When I turned PC on in the real early morning, before XXXX XXXX, the computer was turned on. But then it turned to a black screen, I cannot find the mouse anywhere, which means I cannot use the PC at all. If it just happens today, I may think it is PC problem. But it is always like that, with all kinds of problems, either the PC internet was disconnected, somebody can even get on my PC to delete the info as much as he wanted, or fed me false info, such as my friend called me three times via XXXX XXXX, or leave her voice to my phone message, or blocked the call from my niece who invited me for XXXX. Somebody took out XXXX from one of my savings accunt and opened a XXXX account. It looks I did not loose money, but some body can get into my account which never happened in the past 20-30 years. It s very scary! Another account, all of a sudden, within one month, from beginning account balance XXXX to closing balance XXXX. When I called the customer service, the answer emphasized the money was still there. It was extremely annoying! It really disturbed my XXXX life, I could not sleep well (only 2-4-hours/ night), I could not eat normally either. It has been 7 months already. I want to make a new complaint to CFPB about Chase-Amazon VISA card, PC does not let me. Without internet connection, without find Chase's response which I stored in PC, how do I do it? I even thought about to mail in the complaint to CFPB, but the snail mail is very slow during holidays, I am afraid that I may miss the deadline XX/XX/XXXX. What is my choice? With so much pressure in my life, I may develop any kind of mental problems faster. It will really be "Dream Come True" to those bad guys. Because they really want to create such problem for me. Being honest, I don't have any XXXX XXXX problem yet, I can past all of the mental tests easily and quickly. But I really don't like so much pressure in my life. I know this is not CFPB's job, I sincerely hope that CFPB can help. I did consult my credit card (XXXX XXXX) representative, she tried her best to help. And she gave me the 800 number of XXXX XXXX XXXX, hope they can help. So I called that number immediately. XXXX answered the phone. He asked me so many questions, perhaps more than anybody else asked me before. He also said they do have investigators, the investigation process may be less than a month. I was full of hope, and thought that was what I really want. After one month, I called that number again. I was told even the investigate was done, but they will not disclose the result to the person who reported the case to XXXX XXXX XXXX. Disappointing! I don't have the authority to investigate, If I do, I don't mind to spend my time, my energy, even my money to do thorough investigation! So I have turn to CFPB again. I called CFPB, asked about whether I should choose to respond to the Chase's response (XX/XX/XXXX is the deadline) , or bring a new complaint with different content. The most bothersome thing was that Chase only investigate the trouble maker - XXXX XXXX and believe it. If XXXX XXXX is an honest company and acknowledge their mistakes and correct it, I don't need to bring up this dispute case today. Since this happened, the following cases happened, I did not have any good luck, I was imposed to pay the money such as Chase, or impose to bring up some false dispute, such as Chase, or erase some dispute case (I even don't know the case number, the date that I initiated the dispute and so on, but Chase controls everything! I am afraid that I will have much worse revenge in the near future). I really cannot recognize this is Chase which I was with at least for more than 8 years). If it was like that in the past years, I definitely will leave. It is absolutely a chaos! Even I had record in my PC, which year I started to open an account with Chase, how much products I have purchased with this credit card, how many reward points that I received from Amazon. How much money I have left with Amazon gift card and so on. But now the info is all gone. Somebody got on my PC and deleted all the info. I cannot believe this. And I met at least five representatives of Chase who was lying left and right. I still cannot believe them are Chase's representatives. (1) I mentioned in my #XXXX-XXXX After I discovered that XXXX XXXX REBILL me at the middle of XXXX (later on, I found in fact, XXXX XXXX REBILL me on XX/XX/XXXX, but Chase never informed me like they previously always did to send me an e-mail to confirm the purchase, if they feel some charge was fraudulent, or unauthorized. That way, they can prevent many false charges from happening. But now. Chase has a complete different approach, that's why it made me feel that Chase does not want to protect its own long time, faithful customers anymore. Since Chase accepted the REBILL, but why Chase did not posted REBILL online immediately, but waited two months? This is the question that Chase must answer. Transparency is the key to solve a lot of problems. But in the entire past half a year, Chase does not. Chase has to take the consequence of what they intent to hide, or cover up. Otherwise why did they do so? When I called Chase Dispute Department after I found the ReBill XXXX by XXXX XXXX in the mid of XXXX, the lady who answered the phone told me that "XXXX XXXX claimed REBILL was an ERROR. " She also told me that (Dispute case is closed.) Did I dare to suspect that lady lied to me? Not at all. Because she represented Chase Dispute Department at that time. How do I dare? How do I found out? The next day morning, I called Chase again. This time a gentleman answered the phone. He does not know anything about XXXX XXXX claimed the REBILL was an ERROR ... Which indicated clearly that the other lady was lying, that way, she can escape from my questions easily. I wonder why Chase agreed to close the dispute case, even before they had any conclusion. It can only indicate there may have some bad conclusion come out afterwards. (2) I recently called Chase customer service and talked to a representative XXXX. He told me after XX/XX/XXXX billing cycle, I had two charges. I said only one in XXXX with the amount of XXXX. He told me there is another one charged on XX/XX/XXXX by XXXX with the amount of XXXX. I was not aware of the charge at all, that was FRAUD; if you purchase something and paid the charge, but later on the merchant did not deliver the products, or not deliver the service like my XXXX XXXX case, that belong to DISPUTE. That was the only thing I learned from him. But it finally turn out he is a lier. I told him at this point, Chase-Amazon is the only credit card that I can use during holidays, please dont close the account. He promised me not to close the account. He said he can do any dispute for me. I thought he was not from the dispute department. I had better to call the dispute department myself. But I did ask him to give me dispute department phone number. He gave me three numbers. And then he put some music on and left. This is not what I expected. So I called the customer service right away. XXXX answered the phone and she told me that my account was closed by him. What a dishonest man! I called the three XXXX number that he gave me one by one. It turn out that none of them is a correct one? Can you believe this is Chase's representative? He is only an XXXX XXXX! What else can I say? (3) Since I mailed Chase priority mail on XX/XX/XXXX, and tracking number told me that Chase did have somebody picked the mail from a local post office at XXXX XXXX on XX/XX/XXXX, I ORIGINALLY THOUGHT IF Chase took my case seriously, they had chance to correct their mistake. They can took off the statement balance, and put the correct number in. It should be minus, I should have XXXX credit there after I paid XXXX on XX/XX/XXXX, I did not own Chase a XXXX. I even should not pay a XXXX on XX/XX/XXXX. But Chase is so big, so arrogant, so Chase choose to ignore my priority mail, and they even did not bother to read it. Regardless I mentioned in my mail that I refuse to pay the statement balance XXXX. And I also presented my calculation how and why I paid XXXX XXXX the extra credit XXXX to Chase on XX/XX/XXXX. It was so clear, But Chase missed the opportunity. (4) I called Chase customer service on XX/XX/XXXX, and asked them to connect me to a local manager, Because I did not hear from Chase, XX/XX/XXXX is my due date. If I dont pay the statement balance, Chase could look after me, they can put close to 30% interest on me. Since the statement balance is quite high (XXXX) due to Chase imposed on me (Chase accepted XXXX XXXX REBILL), if I dont pay, within 3 months, the balance will be doubled. And What Chase will do? We can all imagine. It is not worth to discuss with an unreasonable Chase. So I paid XXXX statement balance which I should not. (5) I found there is a XXXX credit from XXXX XXXX in my account. I did remember on XX/XX/XXXX, THE DEPARTMENT OF Finance at XXXX asked me to submit my Power of Attorney ASAP. Although there are many places offer notary service such as many banks, but very few places can do POA. It was difficult for me to find that XXXX XXXX XXXX XXXX XXXX XXXX XXXX can do it. I begged two XXXX XXXX residents to be the witnesses, three of us drove to XXXX XXXX. On the way, we also stopped at XXXX place on XXXX XXXX, they did offer notary service, but not do POA. So XXXX a nice guy, signed his name and put his notary public seal down, I and two witnesses all signed our names and addresses in XXXX XXXX. XXXX only charged me XXXX, very inexpensive. When I found the XXXX credit from XXXX XXXX. I called Chase immediately. When I asked, Chase said, You initiated a dispute. I never did. After I think it over and over, I decided to call XXXX, and ask him why he gave that XXXX off. After I reached him, he told me that he did not know the process at all. Some other people did it for him. I told him the situation. And said I dont mind that Chase recharge me. He said Thank you! I appreciate your honesty and effort. So when I called Chase again, that XXXX credit was gone. Somebody must know that I called. How doe that person know? I have no idea. These are part of the weird things happened to me since I moved into XXXX. Is this person who told me that I initiated the dispute honest? I dont think so. But he may not know the details. But I still dont think that Chase had very good honesty training for its employees. In Cases response, it mentioned that XXXX XXXX delivered two monitors to me, and I returned two monitors to store. It was completely lying. XXXX XXXX did gave me credit XXXX twice, not because XXXX XXXX delivered two monitors to me, only because XXXX XXXX is such a chaos Store, they cannot find XXXX products that I ordered on XX/XX/XXXX for months and gave me credits XXXX twice, Those people just dont know what they are doing. In order not to take any responsibilities that they should. They were lying! And only Chase investigator believed the lies. How come they never came to me, and asked me why I initiate the dispute? What happening, and whats going on? With common sense, lying can sometimes escape from the tough reality and cruel facts, but not always! Hopefully, this case is the exception! First of all, I would like to ask Chase to tell me which day XXXX XXXX delivered two monitors to me, who received them? Whats the prove? XXXX has very strict secret service XXXX, without permission, nobody can get into XXXX. Which day I returned two monitors to store, to which store with address? Who process the return? Whats the prove? Second, Why Chase believe XXXX XXXX so much? Why did two of them united to persecute me? Why? Why? Why? I did not know you before. There is no reason that you could be my enemies. Chase must answer the second question. Otherwise Chase cannot do this kind of bad deal without logic, without common sense. Third, why one dispute case, had two different case numbers? Did Chase intentionally do that? Did Chase wanted the dispute case lasted that long? For more than 6 billing cycles, half a year? I never heard any other credit card banks/ companies took that much time to solve a dispute case. Did so dedicated team as Chase dispute department work very efficiently, if not opposite? If Chase plan to look after me at the first place, I would say it is not a dispute, it is a set-up. As a credit Card bank. Is it legal to do so? If not, please stop immediately!
Company Response:
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I hope this letter finds you well. I am writing to bring to your attention a matter concerning my credit report. I recently obtained a copy of my credit report and noticed that there are late payments listed on my account. After reviewing the details, I have come to the realization that these late payments are inaccuracies and do not reflect my actual payment history. I understand the importance of an accurate credit report and how it affects my overall creditworthiness. I am writing to formally request the immediate removal of these late payments from my credit report. I believe this action is necessary to ensure the accuracy of my credit history and to maintain a fair representation of my financial responsibility. JPMCB - AUTO FINANCE XXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or JPMCB - AUTO FINANCE customer service representative. JPMCB - AUTO FINANCE XXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or JPMCB - AUTO FINANCE customer service representative. I would like to highlight that these late payments are not a result of negligence on my part, but rather a mistake or error in reporting. I have consistently been diligent in making timely payments, and these late payments do not align with my financial behavior. To assist you in resolving this matter promptly, I have attached relevant supporting documents, including payment receipts and bank statements, which clearly demonstrate that the payments were made on time. I kindly request that you thoroughly investigate this issue and take the necessary steps to correct my credit report. I appreciate your prompt attention to this matter and request that you notify me in writing once the corrections have been made to my credit report. I look forward to a swift resolution and a corrected credit report that accurately reflects my credit history. Thank you for your understanding and cooperation in this matter.
Company Response:
State: CA
Zip: 90303
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Hi, This is XXXX XXXX card act # - XXXX XXXX XXXX XXXX I am XXXX XXXX XXXX and have stellar credit, scoring in the XXXX range ( with the XXXX major bureaus ) This XXXX I applied for two chase cards and got instantly approved. I used the cards throughout the XXXX paid my bills on time, and early.However I was shocked when approximately 4 months after opening my account Chase bank notified me that my accounts were being closed, the reason they provided was " due to previous accounts with chase ''. About 8 years ago I had XXXX credit cards from chase which were all one day terminated due to " system generated closure '' at the time I attempted to get any more information I can from chase but no matter who I spoke to and sent letters to, no information was made available to me, other than " the account were closed due to a system generated closure '' I was very upset, as I had relationships with other banks, and hadn't had any issues with any other banks, and here I was not being given any tangible info, or any recourse to have it reviewed. So now when I got closed from chase a second time, for the same reason as the first I was really preturbed, as I have around XXXX credit card accounts with a few different banks, none of my accounts were ever paid late in my lifetime, I have a stellar record and rating, and I'm just being stonewalled by everyone at Chase Bank. I even went for review at chase 's executive branch and they claimed as well, that they have no information other than I was closed due to pervious account closure, and when they attempt to find the reason for the previous account 's closure they come up empty. I'm being persecuted and taken advantage of here, this is aggravating, and humiliating, and I demand to be reinstated and have my accounts be returned to their good standing, unless there's a valid reason for me not being able to have a credit account with Chase bank, of which I deserve to know, as I believe I'm being racially targeted here. I only wish a good resolution, I trust you will help me achieve one. Looking forward to an expeditious resolution, XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 08701
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have examined a copy of my consumer report, and during this review, I observed that both the consumer reporting agency and the so-called " creditor '' have provided my personal information without obtaining my consent. According to the Fair Credit Reporting Act ( FCRA ), specifically under 15 USC 1681b, it is explicitly required that they obtain my written consent or have a court order to share any of my information on my behalf. I want to make it unequivocal that I do not grant permission for them to share my information on my behalf, and I am now formally instructing them to cease and desist all unlawful activities. In accordance with 15 USC 1692a ( 2 ) of the Fair Debt Collection Practices Act ( FDCPA ), the term " Communication '' encompasses the conveyance of information related to a debt, whether directly or indirectly, through any means. This definition includes various forms of communication, such as oral, written, electronic, or any other medium. Consequently, the act of furnishing the Consumer Report, which contains information about the alleged debt, by the company qualifies as a form of communication under the FDCPA. In line with my rights under 15 USC 1692c ( c ), I am now officially notifying you to immediately cease any further communication regarding this account. This cessation of communication extends to all forms of contact, including telephone calls, emails, social media, or through any Consumer Reporting Agency. Any additional contact made by your agent or company, except for a confirmation of receipt of this letter, will be considered a violation of the Fair Debt Collection Practices Act ( FDCPA ). If you fail to comply with this cease and desist notice and continue to communicate, I will have no choice but to initiate legal action against you. I appreciate your cooperation in this matter.
Company Response:
State: CA
Zip: 95991
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Neighbors nearby XXXX and another person XXXX XXXX XXXX XXXX with my bank account balance at the XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX and they want to know about how much money I have, did I get my check and did I pay my bills rent have kept the credit card account number and have been talking about this in the back driveway at my apartment. They are up all night long cursing and loud talking about Trying figure out how much money I have and how when I am going to be getting money. I'm the only person who has owned the bank account and no power of attorney nor anyone else is connected to the account. They are constantly violate my personal information and privacy for the past year. I used to go to the gas station to buy things with the credit card and then they didn't give me any receipt for my purchase. On a daily basis and I have been overheard them next door at my apartment discussing the attempted to get the information. They have been doing this since XXXX and I have been stopped buying at the store in approximately XX/XX/XXXX with the credit card. They are XXXX speaking people and XXXX XXXX language working and owner. The neighbors nearby are fluent in XXXX language and XXXX at the XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. My rent XXXX XXXXXXXX and landlord is XXXX language and has to have any Bank info for me to get the discount from the government of XXXX percent of my monthly income XXXX. I believe that all are involved. The main thing is that no one is supposed to get the information for the bank account. My XXXX sons do not have hold or use the credit card debt to the bank account and neither do I know what they actual account balance is nor try to get the information. I know that it's a very serious state and federal crime to be able to get information for a XXXX card.
Company Response:
State: PA
Zip: 19140
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A