Date Received: 2024-01-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Summary : Chase credit cards have no clear policy saying savings accounts are ineligible to pay their balances. And their software even validates external savings accounts and connects them so that they can be saved for auto-payment. Yet Chase then denies payments from savings accounts, resulting in late fees and interest. They need a clear and accessible policy, online software that does not validate accounts from which they can not accept payment, and they need to return late fees and interest to anyone else who this happens to. I changed the auto-pay for my Chase credit card to come out of my XXXX XXXX XXXX XXXX XXXX savings account. Chase 's website connected the accounts, identified the account as a savings account, and flagged no issues. However, my XX/XX/2023 payment of {$1400.00} was returned, and I was charged a late fee and interest. The account has over {$20000.00} in it, so the payment return could not have been for lack of funds. I only saw the payment had been returned when I checked my account again on XX/XX/XXXX. I immediately called Chase. The representative with whom I spoke said I should check with my bank. She was kind enough to forgive my late fee and interest, which is the main bright spot here. Today, XX/XX/XXXX, when I called XXXX XXXX XXXXXXXX XXXX, their representative said there was no reason why XXXX would have denied the payment to Chase and no reason on their end why my account would not be able to make the payment. I called Chase again after that and spoke with a second representative. She let me know a letter had been mailed to me explaining why the payment was returned. Since I did not yet know the letter was also sent to me in digital form within my bank account, I tried to figure things out with her on the phone, as I did not want to run into this issue again. First, she claimed that the account number Chase had for my XXXX checkings account was wrong. Which made no sense -- it was not the account in question, I had made previous successful payments from that account, and most puzzling, Chase 's own software had identified and verified that checking number when connecting my XXXX bank account to my Chase credit card account. Given that for some reason the representative kept referring to that checking account number even though I repeatedly specified that the savings account was the one that had run into the issue, I eventually asked if Chase accepts payments from savings accounts. She said no. While that was a surprisingly simple answer, it made little sense, given that Chase, which has one of the most sophisticated banking websites in the world, would have validated my savings account as a form of payment if it in fact could not use it as such. I went back to see if there is anywhere I can find a policy from them, or warning, about not accepting savings. When connecting accounts via the Chase website, there is a notice that says that some savings accounts are not eligible for payments, but they say to check with your financial institution to determine that. Having checked with my financial institution, XXXX, there seems no external reason why my savings account is ineligible. So it must be internal to Chase. Which makes it doubly odd that, when I found a digital version of the letter they sent me, it said that my financial institution had not honored the payment. I found that other people have had related experiences as well. Example : XXXX XXXX XXXX Whether intentional or not, Chase could really harm consumers, especially those who do not have such good payment records with their Chase credit card and can not so easily get a representative to forgive their interest and late fees. I am aware that most people do not use savings accounts for credit card payments, but certainly some do, and Chase should have clear policies on this and software that enacts them.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Closing on a mortgage
Subissue: Delays with the closing process
Consumer Complaint: Dear Sir/Madam, I am writing to file a formal complaint against XXXX XXXX XXXX a mortgage loan officer at Chase Bank in XXXX, Texas. I have encountered several concerning issues and instances of unprofessional behavior during a recent real estate transaction in which XXXX XXXX represented the buyers as their lender of record. I believe that his actions have not only caused significant inconvenience and financial loss but have also violated ethical standards expected of mortgage loan officers. The circumstances surrounding the transaction involving XXXX XXXX were as follows : It became apparent that the buyers ' loan application was never submitted when the contract was executed, despite XXXX XXXX being the loan officer assigned to the buyers ' file. We later discovered that XXXX XXXX had lied about having the appraisal done in XXXX when, in fact, it was not completed until XXXX. Throughout the process, XXXX XXXX sent multiple emails to myself as the listing agent, the title company, and my sellers, falsely stating that he had an approved application for his buyers. Originally, the closing was scheduled for XX/XX/XXXX, but on XX/XX/XXXX, after speaking with XXXX XXXX 's supervisor, XXXX, we learned that there was no application on file for the buyers, and she confirmed that the loan would not close by the deadline. At the supervisor 's request, my clients agreed to give the buyers an extension until XX/XX/XXXX. Despite the extension, I continued to send emails to XXXX XXXX, requesting updates as we approached the second closing date. XXXX XXXX consistently assured us that he was gathering the final documents and that we would close on time. However, when the week of closing arrived, XXXX XXXX did not reply to any of our email attempts until we reached out to his team lead to inform them of the issues we were facing. After speaking with the team lead, we received an email from XXXX XXXX stating that the final Closing Disclosure ( CD ) was sent to the title company at XXXXXXXX XXXX on XX/XX/XXXX. However, when we contacted the title company to confirm this information, they informed us that no CD had been issued. On that same day, we received disturbing emails from XXXX XXXX, making false claims about my sellers terminating the contract. When I asked XXXX XXXX to have his clients sign the release of earnest money and terminate the contract due to their default, he ignored our request and continued to pressure the sellers to proceed with closing, despite the buyers being in default. To add to the distress, on XX/XX/XXXX, XXXX XXXX provided my clients ' phone number to the buyers without their consent, allowing them to negotiate extending the loan closing for another week and offering XXXX XXXXXXXX to hold the contract. My clients were understandably upset and questioned why their contact details were shared without their authorization. Furthermore, it has come to my attention that XXXX XXXX 's colleague, XXXX XXXX, also disclosed my clients ' contact details, which is a breach of confidentiality and a violation of professional standards. I believe that XXXX XXXX 's actions have violated the Code of Ethics and the professional standards expected of mortgage loan officers. I kindly request that Chase Bank thoroughly investigate this matter and take appropriate disciplinary action against XXXX XXXX if deemed necessary. I trust that Chase Bank will handle this complaint with the utmost professionalism and ensure that justice prevails. Please find enclosed relevant documents and evidence supporting my complaint. Thank you for your attention to this matter, and I look forward to your prompt response. Supporting evidence is upon request. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 76063
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: On the night of XX/XX/XXXX, I tried to call company to discuss a dispute. When I called I originally was on hold for 45 minutes waiting for the dispute team. When I finally reached that team the operator hung up on me before we even got a chance to talk. I then had to call back in 3 more times only to get transferred right back into the same queue to wait on hold again for a longer amount of time. This company needs a way to escalate calls for people that get hung up on, or the call center rep needs to call the individual back they hung up on. This company is not staffed appropriately. Nor is the company providing the level of technology needed to dispute charges. We attempted to upload video to the chase website, for only it to not work. Then they sided with the merchant without even accepting all the evidence required to make the right decision. Now I am asking that Chase kick off the arbitration process with the company instead of charging me for services not rendered. This company is going way out of the way to make the experience so bad, they are trying to drive customers not to call in. Then when I ask them to go back and review calls, or file complaints on previous call center reps, they say they dont have the technology or given the rights to do so. This company is so far out of line they need to be regulated to the point that the government oversight ensures the call center reps have all the technology they need to make the appropriate decisions. This company is doing this on purpose to protect themselves and the merchants and not the customer. They need to be fined for this activity. We are talking about technology that has been available for over 25 years.
Company Response:
State: AR
Zip: 72761
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have received 3 hard inquiries from JPMCB Card Services in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I did not apply for any credit cards or loans from this bank. I would like these hard inquiries removed and reported as fraudulent. I would like to stop the person from using my information to attempt to open an account.
Company Response:
State: VA
Zip: 23321
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I contacted these companies that are furnisher incorrect information on my credit report. I contacted them based on my consumer laws and let them know this information is inaccurate. I requested varication and they did not provide anything other than just saying they verified my information, If they verified my information I request the verification that is required under consumer law but they will not abide. One of these companies requested my social security number in which I will not reveal to someone I do not know. Why are they requesting my information when I sent them a letters with the accounts number that is inaccurate from their company.
Company Response:
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I went to my local Chase bank ATM. And deposited XXXX cash. I then receipt a notice saying to call the bank to verify the transaction went thru, which it did not. I tried XXXX another payment immediately after thinking the money was stuck in the machine but it wasnt. So not XXXX is gone. Bills can not get paid. I was transferred to a man in the XXXX who told me he couldnt help me and call back.
Company Response:
State: CA
Zip: 91320
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX XXXX XXXX my partner of 12 years died. He was an authorized user on my credit card with Chase Bank. I have been a customer with Chase for 18 years with no late payments and good standing. I have had to close all accounts with Chase due to their predatory practices. I locked the account on XXXX XXXX after his death since I couldn't face calling anyone to have him removed and I couldn't do it on the app with the understanding no payments could go through on a locked card. Then on XXXX XXXX XXXX XXXX, they allowed two subscription charges to go through. These were not authorized as the card was locked but apparently, they allow subscription charges to go through and argue they are authorized. No other bank credit card I have allows this. I called them on XXXX XXXX and then again on the XXXX to dispute the charges and have them reversed. I explained the circumstances and talked to three different people. The first said I would have to call their charge dispute line during business hours. The dispute line said they said they were authorized and I had to contact the vendor, even though I had locked the card and the authorized user had been dead for two months ( not sure how you authorize charges while dead ). I explained I didn't have that information since the account holder was dead and that these charges or any future charges were not authorized. They said they couldn't help with the current charges or future charges. I was liable and I would need to talk to customer service if anything else might be done. I talked to customer service, they said they could not help. I chose then to shut down my account that I had for 18 years. They then said we want to warn you that even with account closure recurring charges could go through. That is insane! I unequivocally stated that if any charges went through, they were liable as I am closing all accounts with Chase and never doing business with them again. The charges were not even large, just under XXXX in total, but this is about principle. I had been a good customer and this wasn't even escalated to someone with more authority. Their practices are predatory. I did not have any of these negative experiences with any other bank credit cards. It is gross.
Company Response:
State: OR
Zip: 97266
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am exhausted telling JP morgan Chase sapphire card over 30 times now that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX interest payment All the above are NOT my charges. XXXX XXXX charged these. He was removed from the card in XXXX. I demand ; IP addresses for all the above transactions And Reimbursement for all the above transactions
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am from XXXX. I am facing a email fraud and our company lost a lot of money which is planned to buy the USA goods. 1. The invoice is confirmed on XXXX XXXX between us ( the correct USA seller and XXXX buyer ) ; 2. On the second day, XX/XX/XXXX, the fraud email replied me and my boss ( along with previous email, very careful camouflage methodNow this email addresss is unreachable ), asking us to pay for a new bank info. This bank has the same vendor 's name, bank name and SWIFT CODE. 3. The payment is done on XX/XX/. 4. We realize the problem in XX/XX/XXXX when my boss vidoe meeting with the vendor 's person who says their company still HAVEN'T received the money. 5. We report this case to local XXXX Police Station XX/XX/XXXX, at the same time asking our bank XXXX to recall the money. 6. By now, the Chase Bank still haven't replied us. I think they released the money without careful check, as the wire transfer has clearly said it is for the seller ( vendor 's name, bank name and SWIFT CODE ), although the account is wrong. They should refund directly to our XXXX XXXX, or let our bank double check it before releasing to the cheater. Can we hold harmless from Chase Bank? XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: A check for {$13000.00} was deposited into my business account on XX/XX/XXXX at XXXX. The check was issued by one of my galleries, a long standing account of mine who through the years has written checks of like amounts, providing solid payment history. Today is XX/XX/XXXX and as of XXXX the funds are still not available. I believe Chase Bank has exceeded the hold time allowed by federal law. Furthermore, the customary partial release of funds did not take place. No funds whatsoever have been released, causing financial hardship. Not having funds for year end expense write-offs has caused further issues.
Company Response:
State: AZ
Zip: 85268
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A