Date Received: 2023-07-07
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a Chase Checking and Savings account on XX/XX/2023 with a promotion that offered the following : 1. Receive a bonus of {$300.00} when you open a Chase Total checking account and have a direct deposit post to the account within 90 days. 2. Receive a bonus of {$200.00} when you open a Chase savings account and deposit {$15000.00} or more in new money within 30 days and maintain a balance of {$15000.00} for 90 days. 3. Receive an extra {$400.00} bonus when you complete both of the above bonuses. I completed # 1 and # 2 and received the bonuses for both. After completing both I asked why I have not received the extra {$400.00} ( # 3 ) and they mentioned they sent it to my Checking account but it got sent back since they closed my checking account after 60 days of inactivity despite their terms stating as long as you have at least $ XXXX in either a savings or checkings account ( for me it was in my savings ) I wouldn't have to pay a checking account fee. I was not notified my checking account was closed. They have its been almost a month now and I have not received the {$400.00}. I've been in contact with their online secure communications group and they keep mentioning they will get back to me within 5 business days but they never do and its been almost a month.
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I was using Chase for my XXXX Checking account for about a year before this issue happened. I have also been using my current payment processor for over a year at this point with no issues. I run a XXXX XXXX that does XXXX XXXX XXXX for other businesses and organizations. On XX/XX/XXXX a deposit was made through my payment processor for a total of {$5000.00}, a hold was placed on my deposit for 10 days. On the XXXX day ( XX/XX/XXXX ) I called customer service to see if the hold would be released that day or if I needed to wait until the end of the day. The customer service person put me on hold to look into it, however, this hold was longer than usual. He then comes back after about 10 minutes and tells me that Chase has reviewed my account and at this time decided to close it. I was not told any information other than " Chase reviewed your account and decided to close it '' and " We will send you a check no later than 10 days in the mail with the funds in the account ''. I was completely in shock, but everything seemed to be routine and I was not rude. However, after going back and forth with the man and getting no other answer other than Chase has reviewed your account and decided to close it '' I decided to hang up and just accept my luck ; which was missing payroll for my employees and being late to pay rent. On XX/XX/XXXX ( 11 days ) that check had not arrived and I decided to call customer service. This time, I was rerouted this time over to the fraud department instead of general customer service which deals with closed accounts. This fraud department representative was not nice or helpful. Instead, she repeatedly talked over me and accused me of stealing a check ( the last deposit ) from the account. She told me that Chase would not only keep the {$5000.00} in question but also all of the money in my account because they couldn't get ahold of the person who owns the business via phone call during their normal bank hours. I gave them the cell phone number of the business owner and any other information I could to help verify it, however, the rep hung up in my face. 2 days after that encounter I got a call from the Banker who originally set up my account and he was trying to upsell me credit cards and loans. I politely told him that Chase had closed my account and was refusing to issue me the money and to help me out. He was startled and shocked by this information and put me on hold to look into it, however, the call was " disconnected '' ( though I'm sure he just hung up on me ). I called back. No answer. I left a voicemail on his office voicemail. No return call. I called the Chase Fraud department again and this time I got someone who was a lot nice, and told me that Chase needs to verify that everything is legitimate and that I need to take all my info to a Branch that way they can call the fraud department with me in the room and verify all my info. After that, I decided to visit the brand closest to my new XXXX downtown. I walked in an hour and a half before the branch closed with all my identifying information, XXXX information, customer contact information, signed contracts, and client communications, ready to show someone at the branch that could call and verify. There were 3 bankers sitting around laughing and talking " personally '' amongst themselves. There were no other customers in the building. However the manager, after learning that I need help calling fraud, told me that they were done working for the day and instead I should drive 15 minutes up the street and see if the next branch would take me. There was an hour and a half before closing and I was turned away because that branch had decided calling fraud would be too much work. A few days after this I decided to go in early to the branch that set the account up ( the same guy that didn't call me back ) and just meet him in the office and ask him to take care of me. I gave him all the information I had, showed him the communication and signed contracts and payment authorization forms. He got on the phone with the fraud department, however, this time the fraud department told me that they didn't care about any signed information and instead needed to speak to the person who paid me the {$5000.00} directly before they could release any of th money on my account. I explained to the fraud department and the banker that I had the signed necessary forms, customer communications, and authorizations, however getting someone very busy, that runs a multi-million dollar business on the phone to talk to my bank during normal bank hours would be hard. I explained that not only was this entire situation very unprofessional looking on me, but most of my communication with him happens after hours. Regardless the fraud department did not care or have another way to verify it. I tried calling the client myself during my time at the branch and of course, he was unable to answer. I then gave up again and decided to leave. I later got ahold of my client and explained to him to be on the lookout for a call from the chase, but my client has since informed me that he hasn't received a call. I run a XXXX XXXX and have done so for years. I have had previous bank accounts with other institutes, and this is the first time this has ever happened to me. This has been disastrous for my XXXX. I almost had to shut down my doors, and I have yet to fully recover from this issue. I can understand holding funds out of suspicion, however, there is no reason to hold funds after a check has cleared, and certainly not all of the funds in the account that is not in question. Chase bank is very unprofessional at multiple different levels.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a XXXX Checking and Savings account on XX/XX/2023 with a promotion that offered the following : 1. Receive a bonus of {$300.00} when you open a XXXX XXXX checking account and have a direct deposit post to the account within 90 days. 2. Receive a bonus of {$200.00} when you open a XXXX savings account and deposit {$15000.00} or more in new money within 30 days and maintain a balance of {$15000.00} for 90 days. XXXX. Receive an extra {$400.00} bonus when you complete both of the above bonuses. I completed # 1 and # 2 and received the bonuses for both. After completing both I asked why I have not received the extra {$400.00} ( # XXXX ) and they mentioned they sent it to my Checking account but it got sent back since they closed my checking account after 60 days of inactivity despite their terms stating as long as you have at least $ XXXX in either a savings or checkings account ( for me it was in my savings ) I wouldn't have to pay a checking account fee. I was not notified my checking account was closed. They have its been almost a month now and I have not received the {$400.00}. I've been in contact with their online secure communications group and they keep mentioning they will get back to me within 5 business days but they never do and its been almost a month.
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My complain is against Chase bank. On XX/XX/XXXX and XX/XX/2023. I noticed my chase bank account was withdrawn without my authorization with {$3900.00} and {$4500.00} using fraudulent checks in person at a Chase branch. It has been more than 3 months and Chase fraud department closed the compromised accounts without providing any explanation or telling me if i will get my money back or not. I called them today XX/XX/2023 XXXX option XXXX, they said call back in XXXX bussiness days, the issue will be escalated by the bank. Chase bank previously told me i did not need to file a police report at this time. I already submitted all the documents the bank asked, I do not understand why they don't review the security cameras and catch this thief. The last time I spoke with Chase, the Supervisor stated Chase bank does not conduct criminal investigation. I remember, i lost XXXX personal check written to my landlord to pay rent at the end of XXXX XXXX at a usps mail box corner of XXXX XXXX and XXXX XXXX XXXX the XXXX XXXX I asked Chase to block this check # XXXX. I believe the thief used that check account number to commit fraud.
Company Response:
State: NY
Zip: 10461
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase Bank Customer Service Department XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Complaint regarding discriminatory practices and failure to release XXXX XXXX XXXXXXXX XXXX deposits Dear Sir/Madam, I am writing this letter to express my deep dissatisfaction and frustration with the discriminatory treatment I have been subjected to by your bank, Chase Bank. As a loyal customer, I have recently encountered significant issues regarding the handling of my XXXX XXXXXXXXXXXX XXXX XXXX deposits, which has resulted in severe financial consequences for me. For the past year, I have consistently deposited my XXXX XXXXXXXX retirement check into my Chase Bank account. However, to my dismay, your bank has repeatedly held these deposits without any reasonable justification. This unwarranted holding of my funds has caused my account to become overdrawn, leading to numerous overdraft fees and negatively impacting my credit rating. In an attempt to resolve this matter, I have made multiple visits to the local XXXX branch and met with the branch XXXX over the last few months. According to your bank 's policy, we have utilized a XXXX release deposit slip to expedite the processing of my XXXX XXXXXXXX XXXX check. Regrettably, despite our repeated efforts, this issue remains unresolved, and the undue delays in releasing my funds have persisted. This treatment raises serious concerns about the integrity and fairness of your bank 's practices. I strongly believe that I am being discriminated against due to the nature of my state XXXXXXXX XXXX check, as I have not encountered similar issues with any other forms of deposits made to my account. Such discrimination is not only unethical but also goes against the principles of equality and fairness that should form the foundation of any reputable financial institution. I kindly request that you thoroughly investigate this matter and take immediate steps to rectify the situation. Specifically, I expect Chase Bank to release my XXXX XXXXXXXX XXXX check deposits without any unnecessary delays henceforth. Additionally, I urge you to compensate me for the financial losses I have incurred due to the overdraft fees and the negative impact on my credit rating, as a direct result of your bank 's actions. I have always considered Chase Bank as my trusted financial partner, and it is disheartening to find myself in this distressing situation. I sincerely hope that you will address my concerns promptly and provide a satisfactory resolution to this matter. Failure to do so may force me to explore alternative banking options and take appropriate legal action to protect my rights. I appreciate your attention to this serious issue and look forward to a prompt resolution. Please acknowledge the receipt of this complaint within XXXX business days and provide me with a timeline for the resolution process. Thank you for your immediate attention to this matter. Yours sincerely, XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90640
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Incident 1 : I was contacted through XXXX by a person pretending to be a well-known XXXX investor from XXXX XXXX XXXX XXXX XXXX. He offered to teach me how to improve and increase my investment odds. He offered to show me by conducting the trades himself to show me that it works and then he would show me how he did it for a fee. He then told me to go to XXXX where all chats took place. This involved some other scammers that I will mention below. After agreeing to do this. I was guided to a trading platform called XXXX. I was asked to create an account and then fund it. The scammer asked me to fund with {$500.00}. to start. I told him I don't have that amount at the moment. So he asked how much I can start with. I told him I can do about {$200.00} to start. He agreed. Using my XXXX ( XXXX XXXX XXXX XXXXXXXX XXXX ) account I transferred the funds to my XXXX to purchase the Bitcoin I needed and send it to the digital wallet address. After doing that he told me to wait and to check back in a few hours or so. He contacted me and told me to check the account. When I did I saw that it had doubled in a short amount of time. I was convinced that this is the real deal. When I was able to I added some more money to the account. I would verify that the money was there and it was. This was repeated a few times he would tell me to wait and then check back later. When I did, I saw the money keep on growing. Eventually, he contacted me and told me that he didn't expect this to happen. He told me that the amount had grown to {$15000.00}. I was excited and I thought I had hit it big and that this was going to be taught to me. Then I was hit with a story that because the account grew so large that I can no longer do trades. I would have to upgrade to a V.I.P. account. In order to do this I would have to pay XXXX a fee for this in the total amount of {$5500.00}. I did hesitate at first but I convince myself that this was XXXX XXXX and to trust him. I contacted XXXX to verify this and they told me yes there is a fee. I told the scammer that I didn't have that amount at the moment because I was waiting on a new debit card for another account that contained the amount I needed. This account is my XXXX account this account held the inheritance I received from my mother 's passing. Once I got the card I used my Chase account to make the Bitcoin purchase through XXXX for {$3000.00}. This put the XXXX account on hold while the transaction between XXXX and XXXX finished processing. During the waiting process, I paid XXXX to XXXX to pay down the XXXX. Fee. When the {$3000.00} was released from holding I paid off the rest of the XXXX fee. When I contacted XXXX if they received the fee they told me to check with the person managing my XXXX account. When all was done the scammer told me to hold on and wait. Again, he contacted me to ask me if I have checked the account recently. When I did, I saw that it had grown tremendously. It was over {$100000.00} in bitcoins. I was ecstatic man ; I couldn't believe it. Then a couple of hours later the money was suddenly I got an email from XXXX XXXX stating " Hello Your withdrawal of your pending profits from the investment platform has been transferred and is ready to process. To receive your profits contact the miner pending today 's payouts as scheduled daily ''. I went to XXXX as instructed. I couldn't find them on XXXX. I wrote them back in an email stating that I have a concern about my withdrawal, what is your number? I asked the scammer why was to money withdrawn without my permission and into a digital wallet I did not create, He ignored the question. Then the scammer contacted me asking have I talked to XXXX XXXX about the issue. I said I did and could not find them on XXXX. The scammer told me to hold on so I did. Suddenly I get a message notification from XXXX XXXX on XXXX. I spoke to them about the withdrawal and I stated how the money was transferred to a digital wallet I did not create. They informed me that in order to get the money out I would have to buy a private key. They told me it would cost me {$10000.00} to buy the private key to that wallet. I told them I did not have the money to pay for it. Suddenly the price dropped to {$5000.00} I told them I didn't have it at all and that I was being scammed. Instead of showing me how to put in a claim for fraud through XXXX XXXX. They instead started grilling me on how am I being scammed and who did it. I told them and I grilled them back on why haven't you sent me a link or told me a way to claim fraud on this person. Instead, they kept avoiding most of the questions and kept asking if I would pay the amount. When I asked them what if I couldn't pay they told me that after a certain time, there would be a {$50.00} maintenance fee added for every day that the money sat in the digital wallet. I chose not to pursue the payment after this. I was devastated about what had happened. Incident 2 : The second scam that also happened on XXXX I received a message from a person. It was a riddle contest. I answered the riddle and I got a message saying yes that is correct and that I have won the {$1000.00}. The name of the person used was XXXX, I did check out his XXXX and everything seemed to look legit. I was told that in order to get the money the company that sponsored the contest would have to verify my XXXX account. I was asked to exchange my XXXX email for one that the scammer provided. Feeling desperate from losing money already, I follow through with the request. When I did I lost access to my XXXX account. Even though I followed the XXXX fraud email I received it did not work instead it took me to a XXXX page, meaning that the page didn't exist or XXXX took that page down. When I asked the scammer why did he log me out of my account. He told me it's ok I will give you access again once you have verified the account with the company. Then I started getting text messages from the scammer under a different name. The scammer was posing as a woman named XXXX XXXX. I asked them about my XXXX account and why did you log me out of my account. I asked what happened to XXXX. I was told that in order to get the money I would have to pay the verification fee of {$100.00} dollars. At the same time, the money had grown to {$2000.00} all of a sudden. I asked the scammer, who is portraying someone name XXXX XXXX why is the money growing if I won {$1000.00} from the contest. I kept asking for my account to be released and I was told the same thing pay the {$100.00} and I would get my account. So, I used Bitcoin I bought using XXXX to see if the scammer would follow through. The scammer did not and suddenly the money had grown to just under {$10000.00}. I asked the scammer again why is the money growing so fast and why are you investing the money I won without my permission. I called him a scammer and suddenly I started getting pictures of XXXX XXXX trying to convince me that she is real. I even went to the XXXX account and saw that there is one but there were a couple of them and they looked fishy. I continued to message the scammer trying to get my account back that I don't care about the money I won or the {$10000.00}. I paid them again to see if there would be a limit to how much money it would take to get the account back after being told I would. I was met with the same result that I didn't do it on time and that it was too late. I asked them what is the name of the company. The scammer gave me the name XXXX XXXX XXXX XXXX. I did my research on it and the site existed I did receive an email from them but the site was flagged as a scammer site. After hours of trying to get my account back, I got fed up and tried to get help. For the next few days, I started getting calls from friends and family, because the scammer started using my account to target them. I contacted XXXX from several accounts as well as asked friends and family to do the same. I received a message from XXXXXXXX XXXX XXXX that replied to one of my accounts and it was an Automated statement that the reported account did not break any of the community guidelines and can not be taken down. At the end of the statement, it stated a disclaimer saying that this is an XXXX response and that my response may not be perfect ( something similar to this ). This takes me to the third scam. Incident 3 : The third scam happened when I was fed up and I wanted to see if there was a chance to do something about this and recover my funds back. I searched on XXXX and XXXX popped up with an article talking about XXXX scams. I started to read it when I read that I was able to recover my funds. I got a little hope and towards the end of the article stated that if you wanted to recover your funds you can contact XXXX Hackers at XXXX. So I contacted them. I wrote an email asking them if they could help me recover my XXXX. The person answered back and called himself XXXX XXXX. XXXX stated that he will look into my case. He came back a few days later stating that yes he could recover my funds and that I need to send him all the information on the scammers. After conversing with XXXX I was asked to make a payment of {$500.00}. I used my XXXX account to pay for the Bitcoin I used to purchase through XXXX to pay for the service. Then he asked me for more money. I was to pay a fee of {$300.00} for the services. After that, I was asked to send {$500.00} more to purchase a XXXX XXXX Ignoring my better judgment, I sent the money via XXXX. ( All transactions were in XXXXXXXX XXXX ). Because I was uneducated, I kept on and sent another {$400.00} for a logger. When he realized that I would not be able to pay. He then told me that he recovered the funds and it is XXXX to get the funds I would have to create a wallet using XXXX. Ok, I felt comfortable since this is my wallet and I made it. XXXX then asked me to fund the XXXX with {$5500.00} to get the XXXX because of the amount of the recovery. I told him I did not have the XXXX to fund the account and that all I had XXXX to fund the account. He told me to fund the account with that so I did. He then proceeded to give me a link to recover the funds here is the link they gave me XXXX XXXX XXXX XXXX XXXX I followed all the instructions and send a screenshot of the XXXX code he requested. I tried for hours to see if anything would happen and nothing did. No money was transferred at all. I contact XXXX after that and told him nothing was happening and that I need help to see if I did it correctly. I didn't hear from him until the next day when he had stolen the {$1000.00} out of my XXXX. That's when I realized that the link, he sent me was to steal my 12-word passphrase to my XXXX giving him access to the funds. As I mentioned before because I didn't know any better and I got desperate I kept on going with it hoping for a different turnout. Incident XXXX : XXXX XXXX XXXX XXXX XXXX XXXX Finally, the fourth scam, after being scammed by XXXX I did a little more research on finding a proper agency to recover my funds. I did my research and through reading about how to pick a company. I found a company called XXXX XXXX. I found them through the mention of XXXX while reading a scammer recovery thread that had to allot of people on it. I thought I could trust it since it was about people who were scammed. They didn't come up on any scam alerts and were recommended by a few people in the thread. The website looks legit as well as the services they offered. I reached out to them I was contacted by email. The email was XXXX. I explained everything to them as well. I sent the information they requested. The agreement was they would recover the funds for me and that the fee would be taken out of the recovered funds. So far everything was on the up and up they updated me until they recovered the funds over {$15000.00}, They told me that to recover the funds I would need to send them my XXXX XXXX address and that they would use that in parallel with something called XXXX. Sent them the wallet address from that wallet. The money appeared in there, I was excited, thinking finally something. Then like the scammers, there was suddenly an issue to withdraw the money. I was told that because of the large number of funds I would have to fund {$2500.00} into the account to start making a withdrawal. So I took out a loan from my bank to make this happen. I thought it was legit. I bought the XXXX and transferred it into the XXXX account. Again, since I created the wallet I asked no questions. Once they verified that I funded the wallet. They told me to make a withdrawal. I did and would get a pop confirmation saying it would take XXXX minutes to confirm the withdrawal. So I would wait and wait and check back in to see that the money I withdrew was refunded back into the account. I did this multiple times and got the same results I started to get worried now. I told them of the issue. That's when they told me to contact XXXX support. I did and I was contacted by XXXX by someone named XXXX XXXX and someone named XXXX XXXX He instructed me to send my XXXX address. I did that and that's when XXXX XXXX contacted me and told me that they are testing the address link and to make a withdrawal of {$50.00}. I did and the transaction went through after an hour or so. I was excited I responded that it went through. Like clockwork, I was hit with a long spiel about I am part of the XXXXXXXX XXXX XXXX Account ( XXXX ). Here is the pasted conversation : " I ran a check on your account, and the check is complete. You are operating a XXXX XXXX XXXX Account ( XXXX ) which is to run till XXXX. Its a fixed deposit. To withdraw from this account now, it has to reach the interest threshold. You can either wait for the interest to accrue to the point of withdrawal or you can deposit the balance to get it to maturity. From what I can see here, theres a {$3000.00} deposit to be added until XX/XX/XXXX and a {$1500.00} fixed interest to be accrued on the total investment. Its either you let it run through to XXXX or you deposit the remaining amount to reach an earlier maturity date and then withdraw your profit alongside. Your current balance is fixed, youve withdrawn the {$50.00} in your accessible trade account. '' I was highly upset and told XXXXXXXX XXXX that this is not what we agreed upon and reminded them that the agreement we made was to recover the funds and fees would be taken out of that. They responded and told me they would check into it and then they came back agreeing with the XXXX team stating that yes this is true and that is the way it is done. I called them out and told them that at this point you are a scam as well and of course, they tried to convince me otherwise as all the other scammers tried to do. After everything I tried to recover my funds. I finally got some help and paid for a legit service. With their help and support, I was able to get to this point. I contacted each XXXX of my banks to make a fraud claim and was met with either silence or it was quickly dismissed with little to no explanation. I sent each XXXX of my banks a chargeback letter. When I was denied I sent a rebuttal letter. They were ignored. The response to my fraud claim was met with very slow responses and very unprofessional agents. For example, I made a claim with Chase Bank. I told the agent that I needed to make a fraud claim, and he asked me what happened. He gave me his opinion about what the outcome would be but I told him I understand but I have some information as to why I am asking for the chargeback, please tell me how I can submit this letter to your fraud department. The agent told me that he would make the claim on my behalf and that if the claim investigators need anything from me they will contact me. So a week went by and another, on the third week I contacted Chase Bank again to get an update. I spoke with an agent and she told me that there wasn't a fraud claim filed on my account. I got very upset. The lady did file the fraud claim for me she gave me the information I need to fax the claim department the documents I need to get to them. The next issue happened as I was waiting again for a response to the claim, around XXXX I received {$3000.00} in my Chase Bank account. I got excited believing I won my fraud claim and was granted the money back. About a little over a month or so, the money was pulled back out of my account leaving my account over {$2000.00} negative. When I called to ask what happened they told me that they denied the claim and that the money was just a credit on the account. I explained to her that no one told me this at all and I had no idea I would get a credit on my account. I explained that if I knew that would be the process, I would have put the money aside and never touched it until this matter would have been resolved. I also asked her why I was denied and she told me it was because I didn't send enough information and also because I didn't do by the dates the money was taken from the account. I also explained how no one contacted me at all and I would have given them more information. I felt like I got punished for trying to fight for myself. They told me that I have no choice and that I would have to pay it back. When I started asking the agent what is the procedure to pay this back, the agent hung up on me. I called back and made a complaint with the next agent. I then sent them another letter to rebut the denial from Chase Bank. I was sent a denial letter again. I also visited my local branch and talked to a lady in the claims department. She told me the same thing as well. She also told me she would send me all the information including what information the XXXX platform sent to them. I received the letter a few days later and all that was in it was the same denial letter I already had and did not include the documents I was supposed to get from XXXX. Another example is from XXXX. I contacted them about making a fraud claim. I made my claim and was met with the same situation as Chase Bank. I made a claim with the fraud department. I was told to send my documents over using email. I did so. Then I was told that I would receive a call from the claims department in a few days. Again, I would wait and wait. When I contacted them back, I was told once again that the claim was not filed. Once again more wasted time and effort. I reclaimed the fraud and sent the documents again. A few days later I got an email stating that I was denied the claim. When I contact XXXX, I was told why and they told me it was because I didn't make the claim when the transactions happened. I sent in a rebuttal letter about the denial claim. I was met with silence and no response by email or phone. I contacted all the platforms that were involved like XXXX XXXX XXXX XXXX XXXX XXXX. I sent them a letter of my complaint about the fraudulent transactions and the scam that was being run. I requested that my accounts be closed because of this. They responded with little concern and my accounts are still active to this day.
Company Response:
State: TX
Zip: 77062
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have contacted XXXX and filed several disputes about all the inaccuracies on my report. There are inaccuracies in the date opened, date last reported, date last active and date of last payment. This should be removed due to all these inaccuracies.
Company Response:
State: OH
Zip: 43207
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Dear CFBP, I am writing this letter out of extreme desperation, My name is XXXX XXXX owner of XXXX XXXX XXXX. We are a construction XXXX primarily specializing in healthcare facilities. We were awarded a restoration project for a medical facility in XXXX XXXXXXXX, TX. We were issued a check of {$50000.00} as a 40 % deposit to begin work, pay our labor, and purchase materials. The insurance adjusteXXXX for XXXX ( insurance company for hospital ) was whom we were in contact with and who mailed the check to us. On XX/XX/XXXX we went to Chase bank located at : XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX My business partner opened a business checking account and deposited the check sent to us. They told my business partner that I had to be present as well to open the business checking account but they would still begin processing the check. The next day XX/XX/XXXX I went to the branch, brought ID and signed off on the account as well. We were told it would take 3-5 days to clear the check. The following Monday XX/XX/XXXX my business partner received a call from branch manager claiming that they were going to put a freeze on the account due to the check being made out to XXXX XXXX instead of XXXX XXXX XXXX the name as it appears on our LLC. We figured it would not be a big deal and reached out to the Insurance provider for the hospital XXXX to verify the check, however Chase claims that since the check says only XXXX XXXX ( name of the company who owns hospital ) that they would need to get in touch with someone from XXXX XXXX since thats what it says on the check and so the insurance adjuster provided all documentation that he could to verify it, but XXXX back office claimed that they need a phone number that matched in their system for the check issuer ( XXXX XXXX ) to verify it. We tried to explain that this is an insurance claim and that even though the check says XXXX XXXX as the issuer it was XXXX who made the check out to us on the behalf of XXXX XXXX. Chase still keeps claiming they need a phone number that matches in their system for XXXX XXXX and will not do anything besides matching phone numbers in there obviously outdated system to verify this check. They have now closed our account and refuse to even return the check to the issuer because they claim it has been processed and cleared. We are in a huge financial burden as of now as me and my partner have scraped up our personal funds to keep the project going. this is now going on a month and we have no resolution from Chase. please help We were contacted by Chases executive team rep and provided him with a point of contact that would verify the check was supposed to be made out to us. XXXX XXXX XXXX and he was able to verify the check with Chases executive team I even have a email saying the branch manager had confirmed the check has indeed been verified and Chase is not answering our phone calls or providing us with any updates. They are still holding our funds
Company Response:
State: TX
Zip: 77067
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I wired {$20000.00} from my Chase account to below detailed recipient but their account has not been withdrawn. The request for the refund has been rejected by their bank. I need legal help. Wire transfer information Date : XX/XX/2023 Account Name : XXXX XXXX XXXX address : XXXX XXXX XXXX XXXX, NY XXXX Recipient Account information Account Name : XXXX XXXX XXXX XXXX Account Number # XXXX XXXX Bank XXXX Bank XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX CA XXXX XXXX Bank XXXX XXXX : XXXX I was told by Chase that XXXX need to report via Chase apps XXXX secure message '' and wait for the response. That was early last month and no response at all since then.
Company Response:
State: NY
Zip: 11106
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I got mail from Chase Bank they said they close my account and my Wife accounts. I called them need to talk in bank branches. They said they need to close the account with no reason.
Company Response:
State: IL
Zip: 60634
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A