Date Received: 2023-07-07
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: The XXXX XXXX card has a {$100.00} global entry credit. I got the card, and used the benefit. Chase did not reimburse the {$100.00}. I called to inquire and they sent me a letter saying since it wasn't automatically applied to my statement that it's not eligible. This is not true. I have followed the rules and do not deserve to be punished because of the company 's arbitrary software rules. I will take this to court if I have to. This is fraud.
Company Response:
State: IN
Zip: 47401
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I hope this message finds you well. I am writing to seek your assistance regarding an issue with my credit report, specifically related to a business credit card account from JPMorgan Chase ( JPMCB ). This business credit card account is incorrectly being reported on my personal credit report, even though I have never personally guaranteed this card. As per standard reporting practices, a business credit card should not appear on a personal credit report unless the individual has personally guaranteed the card, which is not the case here. Furthermore, this account is incorrectly being reported as 'charged off ' on my credit report, which is inaccurate. The account has been carrying this status for an extended period, which is adversely affecting my credit score. I kindly request your immediate intervention to rectify these inaccuracies. I am seeking the removal of this business credit card account from my personal credit report as its presence and reported status are both incorrect and damaging to my credit standing. Thank you for your prompt attention to this matter. Best regards, XXXX XXXX
Company Response:
State: AZ
Zip: 85296
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I lost my wallet and the person who found it is using my social security card information to apply for credit cards and possibly other methods of credit. I am getting hard inquiries on my credit reports. The person has applied for a Chase credit card thus far.
Company Response:
State: CA
Zip: 92410
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, an unauthorized transaction was made on my XXXX account for {$1900.00} dollars. The transaction was labelled as XXXX XXXX XXXX I did not become aware of the issue until several days later. I reached out to XXXX and my bank about this issue. Chase Bank is in the process of conducting an investigation into the issue. So far the bank has given me provisional credit, but they have not made the funds permanent.
Company Response:
State: NY
Zip: 10467
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Failure to abide by the law : Failure under Fcra demands that closed accts be permanent removed that are older than 2 yrsUpdated by CFPB Breach 1681 ( I ) never gave written instructions to whom it relates to report any activities on my consumer report violation of 15USC 1681 ( b ) ( a ) ( 2 ) please removed XXXX cards acct # XXXX and JP Morgan Chase Bank. Acct # XXXX
Company Response:
State: IL
Zip: 60153
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Hello, On XX/XX/2023 I was contacted on my cell phone by an individual who stated they were a representative of Chase bank, of whom I am a customer. This person already had my key account information at hand, leading me to think they were trustworthy and the call was authentic. The caller stated that I needed to confirm information for a new rewards credit card I had opened. I opened no such card and said so. The caller said the card had a {$500.00} annual fee and I should log in to online banking to check if my new account appeared there. From then things got very confusing with the caller throwing a bunch of information at me. I was later directed to a screen from my pc showing my account information and a deposit of {$20000.00} in my account, which the caller said was in error. The caller then became hysterical and began to insist they would lose their job over this firable error and not be able to provide for their family. He asked me to wire to {$19000.00} back to him. I did this and then shortly later realized something was not right about this whole scenario. I went to my local bank branch that afternoon, on XX/XX/XXXX, and asked for assistance. The transfer still showed 'pending ' at this time in my online banking portal. I asked for assistance from Chase to cancel the transfer as I now believed it was a scam. They told me they could not do that and it was 'unlikely ' they could recover my money. In the month since my XXXX and I have contacted Chase by phone and email on dozens of occasions trying to get answers about this situation and request assistance recovering the funds. Chase has given me the run around at every turn and on XX/XX/XXXX sent me a denial letter stating that the matter was closed, only XXXX days later!! I then filed a complaint with the Attorney General of XXXX After that, I called XXXX again after reviewing the CFPB FAQ/bill of rights and pointed out to them that I notified them timely of the issue, and therefore they shared liability based on XXXX XXXX of the CFPB regulations. They did not respond other than to share that they disagreed and were not liable. I have called and contacted many others, to no avail. I have ample documentation supporting my communication efforts, and have also recently contacted a consumer affairs reporter with the XXXXXXXX XXXX XXXXXXXX regarding this issue. I am a XXXX XXXX XXXX on a XXXX XXXX and the loss of {$19000.00} to fraud/elder abuse scam will have an irrevocably negative impact on my quality of life.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am a XXXX XXXX in XXXX XXXXXXXX XXXX.On XX/XX/ I got a ride through XXXX. Two passenger get in my car and robbed my phone they show XXXX XXXX XXXX and asked for a unlocked phone. Then they start shoping from my phone and transfer money from my phone through XXXX and XXXX XXXX. and open two cards using my Iden ties. they have used about XXXXXXXX XXXX dollers.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I received a defective item. I returned the Item with an XXXX label. I provided a vast array of documentation proving that I returned the defective item as agreed. Chase sided with the merchant even though they were given overwhelming information that the item had been returned and was defective. Chase violated terms of services as the credit card is supposed to protect me from fraudulent and defective items, as agreed in the contract and terms of service. The transaction date is the following : XX/XX/2023 The merchant name is : XXXX The amount disputed is : XXXX Chase has all XXXX the evidence in hand already and is ignoring the evidence I provided. The evidence includes the following : Receipt from XXXX showing that I dropped off the item. Photos of the Item as it was being packed. Photos of the box that it was sent in.
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: * In XX/XX/XXXX, when I logged on to the dmv website to check my driving license, I noticed that someone had changed my address and applied for a new driver 's license. On XX/XX/XXXX, I received an email message to see that my Chase balance had changed, and I realized that someone had used my ID and my Social Security number to withdraw money from my bank account, totaling {$900.00} on XX/XX/XXXX and {$1800.00} on XX/XX/XXXX. I immediately called Chase Bank and frozen and closed the bank account. The bank then told me they would refund the check to me, but the address was sent to the address the scammer had changed ( the scammer changed his address by signing up for online banking ), and after receiving the check, the scammer withdrew cash on XX/XX/XXXX at Chase Bank on XXXX XXXXXXXX XXXX XXXX XXXX in XXXX. * When I continued to talk to Chase, the response from Chase was even more discouraging. Chase says my case is closed and has returned the {$1800.00} stolen from me. And the bank confirmed that I made it myself, if there are other doubts can only be the police, let the police investigation. * Address used by scammers : XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX
Company Response:
State: NY
Zip: 11358
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent a wire from XXXX XXXX XXXX to JP Morgan Chase on XX/XX/2023. The wire was held for review by Chase. Chase requested additional information, which was provided on 4 separate occasions between XX/XX/2023 and XX/XX/2023. Chase is still holding on to my money as of this am ( XX/XX/2023 ) and is refusing to release my funds for me to close a business deal. XXXX XXXX XXXX advised me to contact Chase as they are not responding to their inquiries ( I have responded to Chase 's request through XXXX XXXX XXXX- on 4 separate occasion. Chase kept requesting the same information ). When I called Chase, all I am getting is the runaround and was told they can not discuss the issue with me since I am not a Chase customer. BUT -- -they are holding onto {$150000.00} of my money. For 14 days. This is stealing. I need this issues resolved ASAP and it seems like Chase is unwilling to do so. I have a BML and a TRN number for the wire, and documentation from XXXX XXXX XXXX that this wire was sent and received.
Company Response:
State: CA
Zip: 92867
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A