Date Received: 2023-07-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/2022 XXXX XXXX XXXX " XXXX '' were made 2 payments from our account in XXXX " XXXX '' XXXX XXXX XXXX of {$40000.00} and {$18000.00} to account in XXXX ( XXXX ) XXXX XXXX XXXX BUILDING ( HSBCCNSHXXX XXXX XXXX The payment was made from buyer to seller to finance the product. The intermediary bank ( JPMORGAN CHASE BANK , N.A . ) informed that the payment can not be processed in accordance with original instructions due to sunctions under the Russian program under regulations issued by the OFAC. In order to apply to XXXX for a Payment Release License, XXXX XXXX must obtain confirmation of the payment blocking date. However, since XX/XX/2022, the JPMORGAN CHASE BANK , N.A . has ceased to respond to all requests fromJSC " XXXX XXXX and does not send a message about blocking these payments. XXXX XXXX XXXX " XXXX '' asking you to oblige the Bank to send to us the specified confirmations of the date of blocking payments. With best regards, CEO XXXX " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Hello, there is a Hard Inquiry on credit report from today XX/XX/2023 in which - *I did not initiate * with JPMCB CARD SERVICES Inquiry : XXXX. XXXX, XXXX. XXXX retrieved via XXXX XXXX today. I did attempt to reach out to the company at the # on ( XXXX ) XXXX without any success of speaking with someone.
Company Response:
State: OH
Zip: 44105
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I just login to my XXXX XXXXXXXX and see banks been tired to open, loan application also, collection that I didnt do theres a lot from XXXX Law-15 USC 1681- XXXX- collection {$1900.00} Chase call me and said I have an bal of XXXX XXXX call me said I have a XXXX XXXX call me and said a XXXX XXXX call me saying a XXXX check was deposited and they close my XXXX XXXX XXXX XXXX business call me saying a XXXX check was deposited and they closed my account Nobody told me what to do how to go about it so Im reporting everything to get off my credit I didnt make any of these charges or tried to open any accounts i only have XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: GA
Zip: 30601
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023. Someone hacked my XXXX account which in turned hacked my XXXX account and made 20 unauthorized charges through XXXX which was connected to my debit card. I immediately upon noticing it called my bank and reported the unauthorized charges. I then started receiving emails from XXXX and XXXX about suspicious activity. Then I received notice from Chase Bank that I authorized the charges through a text message that I never received. I went to a Chase branch and submitted documentation showing suspicious activity in my accounts and Chase is still refusing to give me back my {$3200.00} that was fraudulently took from my account. I have contacted them multiple times and they will no longer help me since they have denied my fraud claim. Pleae let me know how you can help me recover my money.
Company Response:
State: TX
Zip: 79606
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In mid XXXX I received a fraudulent deposit into my checking account. I notified Chase bank and told them I did not recognize or know who made the deposit. They froze my accounts ( savings and checking ). Now, some 5 weeks later me savings account. ( {$15000.00} ) is still frozen. The fraud didnt happen in my savings, it was my checking. They wont tell me why or how long it will be frozen. JP Morgan Chase
Company Response:
State: MO
Zip: 64151
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I first called on XX/XX/23 to close a chase freedom credit card account with Chase Bank. I no longer needed the card, and wanted to transfer my credit line and rewards balance to another chase credit card which was already opened and activated. Due to a " glitch '' in their security software Chase customer service is unable to access my account. They have asked me to call back in 24-48 hours so their system can reset. I have called back 5 times now over the past 2 weeks, each time with the same response from Chase. I am curently locked out of all customer service functions for my credit cards. I can not close my account, transfer credit, use rewards, update preferences, etc. This has been the case for nearly two weeks and after approximately 8 hours of time on the phone. I am seeking help so that I can close this credit card and regain access to my account.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I received an email alert from Chase Bank on XX/XX/23 that my credit line was decreased, significantly impacting my credit score. I was not given any information other than a phone number to call to discuss the change. On XX/XX/23, I called their customer service line for my credit card and was informed that the change was made on XX/XX/23 and I was outside of my XXXX window to request reconsideration. No physical letter was sent, as was verified by account representative, to my address indicating the XXXX time frame of my rights as a consumer to request reconsideration. The only notification I received was an email and alert in my Chase account app on XX/XX/23. Despite only being notified a little over a month ago, I was told multiple times that I was outside of my XXXX window for reconsideration and I could only request a credit increase. When I requested the credit increase, I was denied.
Company Response:
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2023 I had a meeting with Chase Bank at XXXX. After completing a check deposit transaction at XXXX at the XXXX XXXX CA Chase ATM XXXX a man approached me, claiming that I lost a {$20.00} bill and forced it into my hand. He managed to take my debit card, without me noticing. I went into the meeting. Shortly thereafter the following unauthorized transactions occurred : XXXX ATM Withdrawal {$1000.00} ; XXXX ATM Withdrawal {$1000.00} ; XXXX ATM Withdrawal {$1000.00} ; XXXX ATM Withdrawal {$1000.00} ; XXXX ATM EWithdrawal {$3000.00}. XXXX XXXX XXXX ATM Withdrawal {$200.00} ; XXXX ATM Withdrawal {$200.00} Total amount of unauthorized withdrawal {$7400.00}. XXXX XXXX XXXX Chase Bank cancelled debit card and claims were filed. Police reports were filed XXXX XXXX with XXXX, CA police and XX/XX/2023 with XXXX XXXX police. Chase Bank since has denied the claims.
Company Response:
State: CA
Zip: 90274
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I have been a chase customer since XXXX. I started with two small checking and saving accounts. Three years ago I opened a business account with you. Over the years I have never had a problem with Chase or the business of banking. On XX/XX/XXXX I went into my local branch at XXXX XXXX XXXX in XXXX XXXX NY. My intention was to open two estate accounts for my deceased parents. Needless to say, I am beyond stressed being the family executor. I came in with all the necessary legal documents, Death certificates, tax IDs etc. I was complete.The young man helping me was very kind and I am sure was doing his best. The first problem was that my mothers estate account was bounced back. Apparently your " back office '' had changed the way you name an estate account. So, Another visit back to the branch to fix this problem. The young man calls the back office, makes the necessary changes and once again scans the same documents again. The next day, I go into my accounts to see that my estate accounts are both gone. My checking and savings accounts are gone. Only my business account is seen. No estate accounts ( consisting of over XXXX dollars ), and no personal checking or savings. I go back in, my third time, speak to another young man who is perplexed. He calls the back office. He doesn't understand why my accounts are not there. He assures me I will hear from a branch manager who will escalate the matter. Today XX/XX/XXXX, nothing has been resolved. The branch manager escalated this to two people above him. This is all in the name of opening two accounts. Do you yet see how egregious and utterly ridiculous this is? For one month I have not been able to access MY money, or do my duties in paying bills due from my deceased parents. I have wasted countless time, both on the phone and in your banks. Probably clocking over XXXX hours. Is this " relationship '' banking??? I never heard from the branch manager until I finally called him AND GETTING A PERSON ON THE PHONE IS ALSO A CIRCLE LEADING NOWHERE!!!! it feels intentional on Chase 's part, and wrong!!!!!!!! My point of view. You have a staff of people who are not allowed to do anything. They call a back office that is so over burdened with bureaucracy to cover for the bank and nothing gets done. For shy of one month I have been inconvenienced, stressed out, freaked out ( where is my XXXX XXXX dollars )? I feel unseen and I feel like you have created a system that is not people friendly and just screws your customers out of their right to some help as a consumer. I feel terribly sorry for the elderly or for folks with less than the best use of language. It takes a tiger to cut through all of this unnecessary red tape. You have made banking a nightmare. I await XXXX opening a proper bank. The Chases and XXXX of the world have turned off a generation of people who used to trust them. My level of trust for institutional banking is nil. Please let XXXX XXXX see my rage. XXXX XXXX XXXX
Company Response:
State: NY
Zip: 11550
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am a long time customer with JP Morgan Chase dating back to when they acquired my account from Washington Mutual in XXXX. I have had a safe deposit box that was free for over 10 years with them. They sent mail notices out stating they are instituting a {$65.00} box fee which I never saw. They are refusing to credit my account for the annual fee even though I will be removing my items from the box and closing the box now that I know regarding the changed policy and {$65.00} fee. I would like to report them for not trying to notify long time customer by other methods other than US mail which can be lost and not seen for various reasons.
Company Response:
State: CA
Zip: 95014
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A