Date Received: 2023-07-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: on XX/XX/2023 Chase Bank closed my account ending in XXXX with a total fund amount of {$59000.00}. I have been calling non-stop to request my funds and still haven't received them nor an expectation towards when I will receive them. I really need my funds to pay my rent, utilities and groceries. I have been struggling financially due to Chase holding my funds.
Company Response:
State: TX
Zip: 77493
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX there were six fraudulent transactions in my Chase Safire bank account. ( See Attachment 1 ) The fraudulent transactions were made at an ATM machine, operated by the XXXX XXXX in the XXXX XXXX. I have been using the ATM at this bank for six years. Apparently, someone was able to hack into my account and made six fraudulent transactions during a short period! Chase must have realized that fraud was being committed because they sent me a message at XXXX XXXX on XX/XX/XXXX, asking me whether I attempted a withdrawal of {$370.00}. When I saw the message at XXXX XXXX, I replied No. At that time, I was not aware of the five other fraudulent withdrawals. I immediately received a message from Chase saying that my atm card was closed and that I would receive a new card. ( See Attachment 2 ). On XX/XX/XXXX I noticed that in addition to {$370.00} fraudulent transaction, Chase had also credited me for the other five fraudulent charges. ( See Attachment 3 ) So, you can imagine how shocked I was on XX/XX/XXXX when I looked at my account online and discovered that all the fraudulent charges had been re-applied to my account! ( See Attachment 4. ) Of course, I called Chase immediately and they passed me on to the Fraud Department. There I spoke with XXXX, a supervisor who told me that an investigation had been done, and that since my password was used, I was to be liable for all the charges. She said a letter was sent to me, advising me of the decision. The conversation was very short. When I asked her if she would call me back if we got disconnected. XXXX said, we wont get disconnected, When I asked if there was someone else, I could talk with about this matter, she said I could look that up on XXXX. As of today, I have not received the letter. I have had an account with Chase for over 25 years. During most of that time, I have maintained four accounts with an average balance of more than the {$75000.00} minimum balance requirement to receive free checking. Usually more than twice that amount. In the past I have received excellent service from Chase including several warnings about suspicious transactions. As stated above, I even received a warning about these fraudulent transactions. However, in this instance Chase has let me down. The fact that a thief somehow hacked into my account and was able to make six consecutive fraudulent withdrawals and Chase was not able to stop this is outrageous and unacceptable. I contend that given the information that I have presented above, Chase should restore all of the charges associated with these fraudulent transactions.
Company Response:
State: CA
Zip: 90026
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: Myself, my daughter in law and my husband received a call from an attorney service saying they were taking me to court for a debt in 2002. I have not received paperwork at all for this even though they stated my correct address. Spoke with my attorney who said they have to mail me the information by Colorados Fair Collection Act. Emailed them this information and attempted to call twice but they hung up on me. They threatened to put a lien on my property, and would not give me a court date.
Company Response:
State: CO
Zip: 80911
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX, I had a XXXX run a report on my husband. It revealed he had created fraudulent paperwork with someone in Chase Bank. MY husband purchased a home for us in NJ in XX/XX/XXXX with the loan being only on him. The report shows some type of refinance was fraudulently created adding my name to the loan on XX/XX/XXXX. When my husband let the home go into foreclosure, the report shows the original foreclosure being processed on him in XXXX with another Lender. By XXXX, my husband and someone within Chase had moved the loan and Chase filed a foreclosure on the home including my name. With records revealing this information, there has to be some paperwork that includes my name but the signature is forged. This effected my credit for years without me realizing it.
Company Response:
State: TX
Zip: 77498
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I am on ssXXXX ssXXXX and i use chase as my deposit account. i live in XXXX wa a very small town with only XXXX chase atm and its only available during the hours XXXX XXXX XXXX XXXX and located in the center of town. to use that atm its free but any other i get charged the fee of that atm plus chase charges a non chase atm on top of that. i should not be charged to access my funds ( gov funds ) and when i am they should credit me for it each month. chase has not been doing that, i have been a member of chase for 3 years and they have only refunded one fee of {$3.00} in that time for non chase fees. i requested a refund and have been repeatedly denied. also i cant use mobile banking because my phone number was exposed to a scammer and i got a scam text. i did not fall for it and knew it was a scam right away. i notified chase about this and they disabled my mobile banking and wont let me update to my new phone number without a phone call. i dont have TTY device and they refused to let me update this without a phone call I AM XXXX and they have it noted and refuse to accommodate so i can use mobile banking while my old disconnected number is on file and cant be updated leaving my account at risk. they have refused me assistance in this matter repeatedly and have done nothing but request a phone call knowing i am XXXX they are in violation of ada and taking my fees and not returning like they should is stealing my government money!
Company Response:
State: WA
Zip: 98926
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was frauded out if {$3900.00}, paid for security deposit and 1st month rent via cashier check XXXX, Chase Bank. XXXX XXXX, via XXXX XXXX, XXXX XXXX XXXX XXXX Went to Chase Bank to report the fraud and no help was provided. Filed complaint with FTC and police report with XXXX Police Department. Individual represented himself as owner of rental property, requested cashier checks for payment, and never met to provide keys to rental property. Now, not answering phone nor returning text messages.
Company Response:
State: TX
Zip: 75237
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is related to XXXXXXXX XXXX XXXXXXXX location ( found within XXXX XXXX ) on. XXXX operates as a independent jewelers but has multiple location. For this reason a purchase made in one store does not carry the burden or records of another store. On XX/XX/2022 a purchase was made for a gold chain. At the time of purchase, no disclosure was made about final sales. This item ( gold chain ) was purchase as a gift. The purchase was for {$5000.00} On XX/XX/2022, a return was initiated with the original rep for the sale. The rep originally refused but escalated the concerns to the XXXX XXXX who agreed with me and a return was processed and the vendor XXXX XXXX provided a return slip for the item as support. Shortly thereafter a credit was noticed to not have been issued for the return. I reached out to my credit card issuer via the Chase app and opened a billing error dispute case. A quick investigation yielded a result of " valid charge '' and stated that " we can't confirm you're due a credit without a record showing the merchandise was returned ''. Chase also provided a copy of the receipt for the return. This notices was dated XX/XX/2022. A second dispute was open which required to be opened and for the support documentation to be provided via mail. This was mailed out on XX/XX/2022 a written explanation as well as a copy of the return document from XXXX XXXX was provided. Chase opened a second dispute XX/XX/2022 and closed the case XX/XX/2022 stating that too much time has elapsed and that no dispute could be addressed. Chase sent a notice dated XX/XX/2022 out related to the XX/XX/2022 dispute stating that they are investigating and would contact me if they was any additional information needed. Chase sent a notice dated XX/XX/2022 stating that no billing error was found and that the charge was valid. Since then, a number of conversations have been had with Chase customer service, Chase disputes department and Chase collections. All conversations include recommendations to resubmit the dispute and agreeing that if the merchandise was returned a credit should be issued. Chase though, feels their hands are tied due to the " timing '' situation as XX/XX/2022 was the last day to dispute the charge. In addition, all representatives within the disputes department have verbally confirmed that no inquiry was made as to whether or not the item has been returned. All decisions and results of investigations are based on the initial receipt. It has been said a number of times - that if I would like to escalate this I would need to mail or fax my grievance to the executive level staff, mail was submitted to the address provided before with no response. I have also been recommended to pursue this issue with XXXX directly as they are the issuer of the card. XXXX was contacted directly in late XX/XX/2022 who stated that this issue is directly handled with the issuer of the credit which is Chase. Address where submitted : XXXX XXXX XXXX XXXX OH XXXX ; To this Chase responded, it was said that the disputed decision was made by XXXX and that they have not ability to override XXXX XXXX decision. At this point, I am being told that it must be paid although a return is made. All of my conversations with Chase has been recorded, per Chase and can be used to support my narrative provided. I am completing this on my work computer so I am unable to provide a copy of the return slip. If reading this please email me at the provided email ( XXXX ) to have the return slip and any documents from Chase provided. Alternatively, you can request all documents from Chase as they have been provided or are directly coming from Chase.
Company Response:
State: CA
Zip: 94536
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: This is the 2nd time I am registering this complaint. As in XX/XX/, when I first registered this complaint, JPMorgan Chase continues to default my banking statement settings to paperless. I have reset the settings to receive a paper statement on multiple occasions, but to no avail. The most recent incident of Chase resetting my account statements to paperless WITHOUT MY CONSENT occurred today, XX/XX/. I received a notification that ALL of my chase accounts had been changed to paperless WITHOUT MY COnsent. statements for any of my savings or checking. I would like your assistance in looking into this matter. My not receiving a paper statement, despite my request to continue to have them mail them to me on a monthly basis, is impacting my ability to monitor my finances and to make informed decisions.
Company Response:
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I deposited a check from a company I worked for into the account in the amount of {$680.00} on XX/XX/2023 into my Chase Checking Account. Later I tried to XXXX myself some money to my other account in the amount of {$1000.00} on XX/XX/2023 and my account was working until then. It tripped some issue and they wanted to verify the check from the XXXX and locked my account down. I gave them the phone number of that business but they said it wasn't in their " verified '' system. I told them to XXXX the business and call the number they find they said it doesn't work that way. One of the representatives told me they would close the account down in a few weeks and send me a check for the funds not under investigation, but I haven't received any contact for 2 weeks. I called back and they said their account closure may take up to 2 years. How are they holding my money for 2 years? why can't they just resend the money that was received from the check to the account it was received from and release the rest.
Company Response:
State: VA
Zip: 22309
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: We have JPMorgan Chase Business Banking. We got a XXXX XXXX for {$4500.00} out of our account and we are not even Enrolled into XXXX, so we could not have authorized the transaction. We have disputed with with the bank and they have denied our repeated requests that this is fraud. We need your help, we have never even used XXXX for any transactions ever. Thank you, XXXX
Company Response:
State: AZ
Zip: 85224
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A