Date Received: 2023-08-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been trying to use XXXX through Chase Bank. On XX/XX/XXXX I had some work done on my house and tried to pay using XXXX. My account was locked four different times during this process. I was not able to pay for the services I received through XXXX however I was able to use another app to send payment. At that point in time I thought I was fine. I spent well over an hour on the phone with Chase and completed my transaction. Today I am trying to again pay another contractor for services rendered and I can not access my online accouunt. I have spent XXXX minutes on the phone with chase. Because it took me additional time to enter my verification information the auto verification system would not accept my responses. I apologize that my XXXX hindered my quickness to respond to the online verifiaction process but my money should not be held hostage. I asked for a supervisor I spoke with XXXX who would not assist me either and ended up disconnected the call. Now I am on the phone again trying to access my own money to pay for services rendered so they will leave my house. The solution provided by Chase was to call back and go through the process again and hopefully I would be able to enter my information faster this time. Also I was told I would need my complete credit card number when in fact all thar I needed was the last 4 digit of my card number, not the complete number,
Company Response:
State: OH
Zip: 43017
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 I received a {$1500.00} payment from a client using Chase 's WePay payment processor. My merchant account # XXXX. The closed my merchant account citing risk for charge back. My account has never received a charge back and the client confirmed that the payment was processed by their card provider. I called Chase on XX/XX/2023 to get clarity on when I would have access to my funds, and they said it would be 120 days. A complaint was also filed by the XXXX XXXX XXXX at the XXXX XXXX, SC branch. Chase customer service has been vague about why this happened and they've been evasive with both me and their branch personnel about how to correct this. Their actions have cause me a financial burden.
Company Response:
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: After filing my original complaint with the company about the two issues I had the man who called me argued with me to try and do his job for him, he asked me specific dates regarding the calls where they wouldn't take my payments and the call where the company told me because I was XXXX I can do a repayment plan and they would fix the credit report which never happend again and again.. This man basically told me he needed specific dates from years ago to review the calls and said he would need proof and more information regarding my XXXX.. to my knowledge you already accepted my repayment plan in the beginning and YOUR company told me something your company now refuses to honor.., its his job to go and review those calls not myself and it was over 4 years ago how can i give you a specific date from 4 year ago i gave you a date range why don't you go do YOUR job and review those call periods?? .. he told me " no he wouldn't be doing that ''?? it's a simple request and he refused on all grounds and told me it wasn't his problem that the company they sold my loan too didn't have the forbearance documentation from covid.. well whos fault is it mine?? I never even signed a forbearance plan YOU just said I'm on it and i don't need to make payments.. So after you refused to take my payments and when you did sell the loan you just happen to forget to mention the most important part of the loan? I don't believe that was a mistake at all ... and I was forced to pay a Lump sum to the XXXXXXXX XXXX XXXX to keep my house which I also found out was not true from this website where is says you have to offer payment plans.. i was never offered anything like that, I was told pay or good-bye house..
Company Response:
State: TN
Zip: 37922
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I opened an account with Chase, it was closed with no info. I tried to open an account online and they said they couldnt verify my identify. Would like assistance.
Company Response:
State: MI
Zip: 48823
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: This customer complaint is related to trip cancellation/interruption claim with Chase XXXX XXXX XXXX I filed a benefit claim number " XXXX '' on XX/XX/2023 on XXXX. The benefit examiner claim that sufficient information were provided for the return flight and asked for support from XXXX XXXX for the departure flight. I promptly called back and explained such document was not available after I contacted the airline. The customer service representative documented such and asked the examiner to decide on the return trip claim as well as reaching out to XXXX XXXX for additional document if needed. The examiners has not done anything on such for only four weeks, despite that the response period for such is one week. I called back weekly for follow up ( all documented via customer services ) with no responses. The customer representative tried to contact the examiner to speak to me but no one pick up the phone. One representative left an escalation note to the examiner 's supervisor, under which the supervisor was expected to call me back in two business days. Nobody called back. ChaseXXXX clearly has not properly monitor the vendor 's performance related to trip cancellation processing related to Service level agreement.
Company Response:
State: NY
Zip: 10038
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 I was the victim of a scam. I believe that Chase Bank could have prevented this scam and my loss of {$10000.00}. The scam began on the computer with a bogus email from XXXX XXXX '. I was told I deserved a refund. Online they asked me to put in the refund amount of {$480.00}. Immediately it went to my Chase account login. At that moment, I shut my computer down. The scammers moved {$48000.00} from my savings account to my checking account. My first call was to Chase to tell them what happened and close my accounts. COMPLAINT : I never received a verification number or any notification from Chase that a large amount of money was being moved from my savings to my checking account. My next call was to XXXX XXXX to find out how to be sure my computer was not still in the hands of the cammers and did not have a virus. I looked up the number for XXXX XXXX on my XXXX. The number I called was the scammer. I have no idea how he got into my phone. I thought I was talking with XXXX XXXX. He told me to go to Chase and withdraw {$11000.00}. I have been a Chase customer for 50 years and I have never withdrawn more than {$500.00} at a time. MY COMPLAINT : If the teller had said to me : 'If someone you do not know is telling you to withdraw the money, it is a scam '. That one statement would have ended the scam. The scammer told me to put the money into a XXXX machine and I lost it all. The scammer was supremely convincing about why I had to take these actions. It was a mind-control scenario. My complaint is with Chase Bank. I am an older woman and clearly a target of this type of scam. Chase Bank could have prevented this by reminding me of scam artists who ask old people to withdraw large amounts of money. I registered this fraud with all the government agencies and reported it to my local police department.
Company Response:
State: NY
Zip: 10024
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Someone also applied for a credit card in my name with JPMCB - CARD SERVICES on XX/XX/2021 and have a balance of {$1500.00}
Company Response:
State: MI
Zip: 48235
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I am a small business owner banking with Chase for the last 9 years. Recently I had a client who didn't pay us for our services and caused the recurring transactions related to business to create negative balance on the business checking account. Chase began posting insufficient charge fees. They managed to charge my account 32 times x {$34.00}, totalling {$1000.00} and making the account completely overdrawn. I had spent 10 days of consistent telephone calls to resolve the situation to no avail. Finally, their collection department after all these nightmarish phone calls to them stated they would refund {$560.00}. My account was still severely overdrawn and I couldn't get Chase to cover all of the fees. I am outraged that Chase directly affected the finances of my business. I use the account to deposit clients check for work that my business does for them. Chase by draining my account with those fees inflicted financial damage to my operations. On XX/XX/XXXX I deposited another client 's check and I still continue the financial fallback from what they did. I will close my account as the bank has predatory practices and I don't have any faith in them. Before I do I expect that they return all the insufficient fees as this stress has gone beyond finances and it has been an absolute disgrace and a nightmare.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I have traveled to XXXX on XXXX as a tourist and then went back to XXXX to get my documentation and got my renewed SSN ( I first got it 10 years ago when I was in XXXX for XXXX months as a student ) on XXXX only. I opened my XXXX and XXXX and noticed that somebody took my SSN and opened JPMCB CARD $ XXXX my name. I disputed it via XXXX and they have removed it successfully. But it appeared on my XXXX and XXXX a month ago. I have my XXXX form as a proof that I entered the country as a refugee on XXXX until then my SSN was not even active. I would really appreciate your help. Thanks!
Company Response:
State: CA
Zip: 94116
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Credit monitoring or identity theft protection services
Subissue: Received unwanted marketing or advertising
Consumer Complaint: I have XXXX hard inquiries pull without my authorization made on XX/XX/XXXX XXXX XXXX JPMBC card services CFNA ( hotel and travel )
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A