Date Received: 2023-08-16
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I I have a {$2100.00} check and it Chase account that they cook for me to check said they were 16 days in the account still open but it's locked and then won't give me my money I can't open no bank accounts because I have a general delivery address there discriminated against me cuz I have no residential address
Company Response:
State: FL
Zip: 32901
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX I have conducted the payment in the amount of XXXX USD, and XXXX I have conducted the payment in the amount of XXXX XXXX USD from my account with XXXX to account of XXXX XXXX XXXX XXXX XXXX opened with XXXX XXXX XXXX XXXX XXXX XXXX XXXX JP Morgan Chase Bank was an intermediary bank in this chain. On XXXX XXXXXXXX XXXX XXXX was designated under the Executive Order 14024. Considering this, my payment must be blocked by intermediary bank according to US sanctions regulation. In order to unblock the payment, I need to apply for a specific license to OFAC. However, JP Morgan Chase Bank has not still blocked the payment or has not informed originating bank about freezing measures. Thus, I can not apply to OFAC for a license that is necessary to unblock my funds because to do so, I must fill in some data and specifically the date when the payment was blocked. Otherwise, OFAC may not locate the records of the blocked payment. On XXXX we tried to contact JP Morgan Chase Bank via XXXX from XXXX Bank asking them to clarify if the payment was blocked and reported to OFAC and when. Still, JP Morgan Chase Bank has not responded. Thus, I can not apply to OFAC for a license that is necessary to unblock my funds
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Chase is the problem. They sent me a letter ( I have and can send to you ) canceling my XXXX XXXX XXXX credit card and its program replacing it wiht Chase Freedom Unlimited visa. I had paid {$49.00} in XXXX for a full years XXXX rewards and their letter noted that they would prorate my refund. I have called many times, emailed 4 times. At first it was it will take 4 weeks, then it was becusae you didnt keep the XXXX credit card you dont get the refund. THis is not a big amount- it is the principle and CHASE should be repremanded for this. If there are other customers like me- this is a large amount that they keep in fees while not delivering what they promised.
Company Response:
State: ND
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Hello, I tried to use a Chase credit card Ink Business unlimited that i carry around in my XXXX because at the time ( earlier this spring ) it showed a valid expiration date of XX/XX/23, but was informed that the account was closed by chase. They never told me this, but my complaint is that they did this closing without telling me so that they could take my rewards points. I signed up for this card to get the rewards points and as the paper work said- they are mine to redeem at any time. So i called them and received no help other than claims that the records are purged. There is probably a government mandate that those records are saved for a certain period of time, and I think they just routinely steal from their customers by engaging in this criminal activity because they can.
Company Response:
State: NY
Zip: 10305
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Received emails from Chase bank saying a Chase freedom unlimited credit card was opened in my name as well as a new chase private client checking account. And paperless enrollment and account phone number change.
Company Response:
State: NC
Zip: 27603
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I received an alert for a credit inquiry on XX/XX/2023 for JPMCB CARD from XXXX and XXXX credit reporting company and immediately called to inquire why. I was advised that an application was submitted and I confirmed that it was fraudulent at which point the company advised me they will close the application and to give 60-90 days for the inquiry to be removed. I have continued to call JPMCB and they apologize and tell me that they are working on it but here we are XX/XX/2023 and the inquiry is still there
Company Response:
State: NC
Zip: 28658
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2022, I received a call from the scammer who pretended to be a chase employee and called from the same chase number on the back of my debit. He said that somebody was hacking my account and that he sent me a one time code. I've dealt wjrh bank employees in the past who have asked me for the one time code while fixing my accounts so I provided it to him. He then wired {$4000.00} to himself from my account. My bank did not call me to verify if it was me trying to wire the amount. I've been dealing with Chase 's fraud department and they said all they could do was contact the bank it was wired to try to reverse it. I spoke to Chase employees who said the same situation occurred to other clients yet they received their scammed funds within XXXX hours. I never approved the $ XXXX to be wired and I was scammed. Please have Chase refund my scammed amount of $ XXXX. Chase knew it was a scam because they had me close all my accounts and get a new one yet they don't want to do what's right and actually reimburse my funds that were stolen and scammed from me.
Company Response:
State: CO
Zip: 80247
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: This credit card account was opened in my name without my consent or knowledge
Company Response:
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Chase Bank Re : Unauthorized Transactions on Checking Account [ Your Account Number ] To Whom It May Concern, I am writing to formally address a series of unauthorized transactions from my Chase checking account that transpired between XX/XX/2023 and XX/XX/2023. The details of these transactions and the subsequent communication I've had with Chase Bank have left me deeply concerned about the security and customer care standards upheld by the bank. **Details of Unauthorized Transactions** : - XX/XX/2023 : XXXX XXXX, XXXX- {$3700.00} and {$1000.00} ; and {$49.00}. - XX/XX/2023 : Internal Transfer from my savings to checking - {$50.00}. - XX/XX/2023 : XXXX- {$42.00}. - XX/XX/2023 : Credit card payments- {$1000.00} and {$2000.00}. - XX/XX/2023 : ATM withdrawal- {$1000.00}. - XX/XX/2023 : XXXX, XXXX XXXX- {$55.00}. Upon realizing on XX/XX/2023 that my personal belongings including my phone, wallet, and identification had been stolen, I contacted Chase immediately. Despite informing the bank representative of these unauthorized activities and instructing her to lock my mobile banking access, I discovered this was not actioned. Consequently, I took measures to enhance my online banking security. I was disheartened to receive a letter on XX/XX/2023, informing me that Chase considered all aforementioned transactions as authorized and would not reimburse the amounts. Subsequent communications with a supervisor named XXXX and other bank representatives added to my distress. XXXX indicated that the consistent use of my PIN for these transactions justified the bank 's stance. Yet, the absence of any PIN entry errors raises significant security concerns. Additionally, upon my request for evidence or audio recordings to corroborate this claim, I faced obfuscation and was provided an address to officially request the recordings. It's particularly disconcerting to note that during my interaction on XX/XX/2023, I was assured by Chase representatives that I wouldn't be held liable for these unauthorized charges. This now appears to be a baseless assurance.They also assisted someone pretending to be me and failed to ask proper security questions. The bank 's failure to proactively detect, act upon, or notify me about these glaringly unusual transactions is alarming. Not to mention the subsequent confusion and inconsistencies in communication. This experience has severely impacted my trust in Chase 's security protocols and customer service. I kindly demand : 1. A rigorous re-examination of the unauthorized transactions. 2. Full reimbursement of the unauthorized amounts. 3. Provision of the requested audio recordings. 4. A detailed explanation of Chase 's security protocols and why they failed in this instance. The gravity of this situation can not be understated, particularly given the assurance I was provided about not being held liable. I expect a comprehensive response within 15 business days. Thank you for your immediate attention to this matter. Failure to resolve this situation satisfactorily may necessitate legal recourse. Sincerely.
Company Response:
State: CA
Zip: 92840
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/XXXX I was called by Chase, XXXX, informing me an attempted charge in California from XXXX XXXX. I declined that it was me and then was told I was good and that a new card would be sent. I was told to rejoin the Chase fraud notification messages alert so I did and thought everything was okay. On XX/XX/XXXX I was called again by Chase, XXXX XXXX, about suspicious activity and when I checked my bank account I saw multiple ATM transactions on the XXXX and XXXX. XXXX transactions with amounts ranging from of XXXX $ for a total of XXXX XXXX After discussing, the Chase representative on this phone call informed me that they cancelled and would send a new card again just like in the previous call and I disputed the charges right then. My claim was denied, and I don't know what to do. My card is always on my body so I don't understand how this is possible.
Company Response:
State: TX
Zip: 75056
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A