Date Received: 2023-08-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I returned from a trip on Monday, XX/XX/2023. Waiting for me was a check I had been waiting on for a month at this point. I decided to make a mobile deposit since I was too tired from my flight to leave the house again and it was a friend 's birthday either way so I prioritized celebrating with him for the remainder of the day. My app said it would be available on Thursday. It didn't help that I had a slew of obstacles in that week coming up to Thursday but when I woke up, I had the intention to pay my credit card bill and pay people for our upcoming trips. Unfortunately, I couldn't transfer money between any of my accounts. I couldn't send money to anyone. I couldn't use my debit card for anything. I called my bank to find out they put a restriction on the account because they wanted to further verify the validity of my check or whatever. They questioned where the check was from even though it was right there on the label. I probably called them XXXX times trying to get them to resolve this but they kept calling a number I told them repeatedly was dead. I got the check from an annual event so whatever they were finding was likely unmonitored but speaking with the CEO themselves, they told me that number was dead and the address they're finding was old as well. The CEO gave me his number saying tell them to call him and even put it on the official website with a notice telling them directly to call him but they refused claiming their system doesn't allow them to call " unregistered '' or " no good '' numbers. The issue is, with almost every rep, there was a slight shift in how each one spoke to me. The first person asked if I had a mobile number he could call for the business and at the time I didn't. When I got one, suddenly they couldn't call personal/mobile numbers, it had to be in a registry. When I asked what number they found, they gave me the full numbers they found and were using. When I hung up and spoke to the CEO about changing numbers and then called the bank back, now they couldn't give me the full number and only could give me the last XXXX digits of the number they were using. I eventually stressed out with a large headache and feeling defeated just stopped trying because I could feel my head swelling. I was going to use some of this check to deposit into my savings as it's had a low balance for a while as well but that account was closed since it had nothing left. My bills and upcoming trips are in jeopardy now because a bit of money is stuck in that account and more money that was sent to that account I now have to wait to bounce back. One of them is a direct deposit as well so I'm not sure if it'll be stuck in limbo or actually return and come together on the next payment.
Company Response:
State: NY
Zip: 11210
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 i walked into a chase branch asking for a bank statement when i noticed my balance over XXXX XXXX dollars I instructed the teller that i was not aware of the balance being so high and if she could give me more details as to deposits. This teller not doing her job correctly immediately contacted Chase fraud department and placed my account on hold pending investigation. What Chase has done is illegal and wrong morally and physically. I asked a simple question at the bank and the inexperience of the teller has lead to the hold of over XXXX XXXX dollars. Chase initially instructed me that the funds would be on hold for 5 business days after which they would send me a cashiers check. After 5 business days had passed they placed an additional hold of several weeks not providing a timeframe of when my funds will be released.Which is totally unacceptable. They have not provided a justifiable reason for this hold other then a inexperienced teller.
Company Response:
State: CA
Zip: 91501
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: This incident occurred today XX/XX/XXXX been roughly XXXX to XXXX XXXX. I was talking to someone on XXXX and we exchanged photos and he was asked for my number to take it to text. He eventually texted me sending multiple threats about exposing me and threatening to send my photos to my family and too post it all over the Internet. I sent the individual who went by XXXX XXXX separate payments the first was over XXXX through the Chase app. For {$300.00} and then an additional {$200.00} then he requested more with more threats so I sent him 2 {$100.00} payments through XXXX XXXX. So a full total of {$700.00}. He continued with the threats and my colleague overheard a lot of what was going on. After hanging up and not answering he has since stopped. When I called Chase customer service they said they will file a claim but they couldnt and wont do anything about it. I called multiple times hoping someone could help but they didnt I was completely scammed and terrified. I asked to escalate the situation but they didnt.
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Dear Sir, I was went to the Chase Bank branch at XXXXXXXX XXXX XXXX XXXX XXXXXXXX and deposit my cash USD XXXX which all in XXXX bills into the ATM. Unfortunately, the machine was malfunction and eat my cash unexpectedly. I was call to the customer service immediately twice as instructed on the receipt and asking for prompt assistance. The representative told me this case is on file and they will send a repair team tomorrow on Monday. There is nothing we can do on Sunday and will give a positive answer by eamil within two working days. On XXXX, I went to the Chase bank branch at XXXX XXXX XXXXXXXX and explained the whole situation with a private client banker. He discuss this case with the back office by his landline phone. He told me this case under investigation and will give me a feedback within two days by email. However I still not received any positive response after three days. I went to the Chase bank XXXX at XXXX XXXX XXXX on XXXX XXXX and ask a banker is there any update for my case. She talked to the back office and told me this case still under investigation and will give a feedback in two days. Meanwhile, the bank will credit USD XXXX to me and will release the other amount after the case closed. Regrettably, I did not receive the credit as promised. I went to the Chase bank branch at XXXX XXXX XXXX again to seek for further assistance on XXXX. The XXXX XXXX XXXX talked to the back office the situation I was encounter. He told me the bank will credit USD XXXX to me immediately and the back office will provide a final decision within three days. On Thursday morning, I received a email which says as result of researchs there was no deposit made to my account. They disputed the cash deposit for USD XXXX dollars. Please kindly review this case and investigate all recording videos on the ATM and the branch XXXX XXXX XXXX to ensure my statement is truly correct. While I was made this cash deposit as mentioned above, there are three witnesses beside me. Two of my friends from XXXX and one security guard on duty on XXXX XXXX morning at XXXX. Your kind attention and prompt assistance is highly appreciated.
Company Response:
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: On XX/XX/23, Someone applied for JPMCB w/o my knowledge.
Company Response:
State: IL
Zip: 62234
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: My husband and I signed up for a Chase XXXX XXXX credit card in late XXXX XXXX when we signed up our bonus offer was XXXX points after spending {$3000.00} within the first three months. We completed the terms and spent upwards of {$8000.00} and the points never got credited. Today, I called chase who informed me the offer was for XXXX points. That was never disclosed or communicated to us during enrollment or thereafter.
Company Response:
State: CO
Zip: 80550
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: XXXX XXXX didn't refund my money back to me or let me ride the bus so I had to pay more money to get to my destination and my bank gave me the money temporarily and took it back from me when I don't think that's fair. XXXX was supposed to send me multiple items to me and I gave her over {$300.00} dollars and she didn't send me the merchandise, I also contacted my bank about this and I did not get the items at all. A random company I bought from through my XXXX XXXX and they didn't send me any items either and my bank also took those funds back from me. I would honestly like to make a claim to my bank for wrongfully doing this to me. My mailing address changed so all of my letters from Chase bank got forwarded back to them and I think this is all uncalled for and I want all of my funds back that were taken from me.
Company Response:
State: OR
Zip: 97501
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: A incursion on my account ending in XXXX was made by a digital wallet transaction. It was fraudulent and not authorized. I reported it and opened a claim.in XX/XX/2023 The bank assured me that the debt card was dropped. The bank issued a new debit card and I refused to activate it. I continued to monitor the account in XX/XX/2023 new fraud charges appeared on my account and I reported them but the bank did not open a claim. More charges appeared later I called to complain to management but I was told that they would not accept a call. I called a completely different department and opened claims for the transaction in XX/XX/2023 but refused to open claims for all since they say I had not reported them sooner. The told me the debt card was close. They next day the fraudulent charges continued. The bank has been unable to stop this and because of their incompetence continues to say that the older charges will not be reversed. The bank is allowing this steal to continue. I need them to accept the responsibility for their lack of action to protect my account.
Company Response:
State: AZ
Zip: 855XX
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I've some stock options from my employer company, I sold some of these shares and asked to transfer for my bank account in XXXX. It's a very usual operation, but is the first time I'm doing that with XXXX XXXX ( JP Morgan Company ). This operation was done in XXXX, the estimated time to receive the payment in my bank account was XXXX, usually this operation take hours, not days. I called XXXX XXXX everyday since the last 7 days, nobody can solve the problem, and telling me to wait because they don't what's happening. Passed 2 weeks ( today is XXXX ), they don't give any consistent information and I don't have my money transferred, I've bills to pay and they are joking with my money. When I called him the first time, they told the was done, I asked the receipt and some information to check it with my bank and they didn't give that. Today, I called again and they told me, they don't have the information and are contacting my bank. It's unacceptable situation and os penalizing me as a customer, so I asked your support to solve this situation. Support case registered in XXXX XXXX system : XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have been charged so many overdraft fees over the past two years ; its insane, like my account will have enough money in my account, but the bank will be slow at processing, or they will make a mistake, as a result charging me an overdraft fee. Its awful and puts people further into a hole. I have been charged over {$1000.00} in overdraft fees and everytime I call the bank tells me that nothing can be done. It is so unjust that banks can do that. I have attached how many overdraft fees I was charged in ONE MONTH alone.
Company Response:
State: CA
Zip: 90403
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A