Date Received: 2023-08-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Tried to withdraw money and Chase bank refuses to process transaction. When funds are dispersed it is less than the amount requested. XXXX quickly makes me leave and wont talk to me or answer any questions. They also keep asking what the money is for when it is none of their business.
Company Response:
State: TX
Zip: 78244
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against JPMorgan Chase Bank regarding their refusal to refund fraudulent charges made to my credit card. I am deeply concerned about the lack of assistance and cooperation I have received from the bank, and I am seeking your intervention to resolve this matter promptly. On XX/XX/XXXX, I discovered several unauthorized transactions totaling {$1600.00} on my Chase credit. I promptly reported the matter. In response, Chase 's customer service initially issued a refund. However, this resolution took a sudden turn on XX/XX/XXXX, when the refund was unexpectedly revoked. Despite my inquiries with customer service, no explanation was provided for the withdrawal of funds from my account. The abrupt reversal of the refund has been perplexing and concerning. My efforts to resolve this situation through Chase 's internal dispute resolution mechanisms have yielded no satisfactory outcome. These fraudulent charges have taken a toll on my financial stability. I firmly believe that I am entitled to a complete refund in accordance with both federal regulations and Chase 's internal policies. In light of these developments, I am seeking the assistance of the Consumer Financial Protection Bureau to mediate this dispute. I am earnestly requesting a comprehensive investigation into this matter. Your involvement is paramount to rectifying this issue and ensuring the reinstatement of the {$1600.00} refund for the unauthorized charges on my credit card. I am optimistic that your intervention will result in a just and expeditious resolution. I value your attention to this case and anticipate a swift response. Thank you for your assistance.
Company Response:
State: NE
Zip: 68106
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I visited a Chase ATM outside one of its branches ( XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ) to deposit {$9500.00} cash ; however, the machine displayed that only {$8300.00} was deposited. I canceled the transaction, but only got {$8300.00} back. In other words, the ATM ate {$1200.00}. I immediately talked to the branch manager to try to resolve the issue. After calling a separate department at Chase, she told me they would investigate ; in the meantime, they issued me {$1200.00} " missing credit claim ''. On XX/XX/2023, they clawed back the {$1200.00} " missing credit claim '', without providing any specific/meaningful explanation. I visited the branch and talked to the branch manager again ; however, after internal investigation I was told that they could not find evidence that the ATM ate the {$1200.00}. Over the course of the past several weeks, I tried multiple times to escalate, without success. They told me the case ( case # XXXX ) was closed. I suspect that the investigation was done by junior employees who either did not care or did not understand how ATM works. This whole situation is completely unacceptable, and I am hereby seeking help from CFPB. Much appreciated.
Company Response:
State: CA
Zip: 94404
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: our business account with JP MORGAN CHASE BANK was permanently closed by the bank and they were suppose to send us a check for the balance amount in our account via mail within 10 days. we tried to contact them but the bank says that our account is under investigation and there is no time limit to when the decision will be made. its been more than 5 months since the account closure. We have called and emailed so many times but no one replies. all they say is " THE ACCOUNT IS UNDER INVESTIGATION '' and they can not tell us anything else. OUR business has been destroyed because the amount in the bank was of our clients and we are ruined financially due to this action. kindly help us resolve this situation so that we can receive our clients money.
Company Response:
State: VA
Zip: 22079
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: My personal data has been compromised and being used to open accounts with Chase Credit Card company. I have contacted them several times in the last several weeks and informed them that I have not open an account and I asked them to block any further applications which they stated they could not do. I advise them that this is official notification and that anything going forward is harassment. Not very helpful at all. Accounts open with my first and middle names. XXXX XXXX XXXX XXXX
Company Response:
State: SC
Zip: 29036
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX at approximately XXXX XXXX, I was assaulted and robbed in XXXX XXXX. My XXXX XXXX XXXX and wallet containing my ID 's, debit cards, and credit cards were stolen. As a result, they were able to hack into my applications, make fraudulent transactions using my cards, and pull money out of my accounts in various ways. After filing a police report, my next action that day was to go to Chase and detail the attack to them in order to secure my account. At that time there was only a fraction of my funds missing and I believed I was doing my due diligence as a victim by notifying Chase so that they could prevent further fraudulent charges from occurring. However, due to Chase 's negligence the compromised account was left open, and the assailant was able to clean out both my savings and checking accounts. Since the attack, I have been on the phone with Chase every day their business accepts calls trying to give them what they need to settle the claims. I have sent two initial, as well as two full police reports detailing the original attack in XXXX XXXX, as well as a police report I filed in my own community for the fraudulent charges themselves, in which I detailed the original incident again. Chase has denied several of the claims containing some of the largest fraudulent charges. I have reasserted the claims more than once pleading with Chase to look at the evidence at hand. All of the fraudulent activity occurred on or between XX/XX/XXXX and XXXX, proving there is no way I could have authorized these transactions. I work for a XXXX XXXX and have held a government security clearance since 2016. I would never do anything to put my career in jeopardy. I just want back what is rightfully mine. This experience was highly traumatic itself, but the possibility of not recovering these funds that I worked so hard for is truly terrifying. I am currently the sole provider of my household as a result of my fianc being laid off and having a hard time finding work. We have a wedding coming up in 52 days, and are trying to remain positive, but the rejection from Chase is causing us both serious mental distress. The following is a list of all Chase claim numbers with their total amounts and how they were used : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received a Chase Freedom Unlimited credit card in the mail on XX/XX/2023. I never applied for this credit card, so I am concerned of fraud.
Company Response:
State: MA
Zip: 02467
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I got a call from XXXX XXXX, a person impersonating as a Police officer extorted money from me. He told me my XXXX was under check and I was a criminal. Failing to comply will result in prison for at least 5 years. I made Chase know about this situation and the unauthorized charges but they refused to register the charges as Fraud. I have also filed a police complaint with incident # XXXX and # XXXX and below are the transactions. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Chase originally closed our credit card merchant processing account for our small business with no explanation in 2019. Since then, Chase has gradually closed every account that we have had with them for our small business. Our business checking, our savings account, our Chase Line of Credit account, Chase INK credit card was the latest one that was closed. All of our accounts were closed with minimal notice and when we ask for an explanation, any associates do not have an answer. I recently applied for a new credit card to have a new option for company expenses and was approved and received cards in the mail. I've had the cards for maybe a month and just received a letter that the account was closed. When I log in online, it still shows the account is open but I am sure it won't be long before it is officially closed. I would just like an answer as to why Chase is refusing to have me as a customer. To my knowledge, I have never done anything against their policies and would consider myself to be a great customer.
Company Response:
State: LA
Zip: 70810
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: on XX/XX/23 I received an email to earn {$300.00} for opening up a Chase Business Complete checking account. The fine print stated i need to have qualifying activities which included opening and having a minimum balance, complete 5 qualifying transactions within 90 days. When i sent to the branch on XX/XX/23 to ask about the {$300.00} dollars i was told that i did not qualify for the 5 transactions because my monthly deposits were made at the branch and not electronically. I told them that my checks are around $ XXXX a month and their onlline banking quick deposit did not allow for that large of an electronic deposit, so Chase gave me no choice but to deposit the check at the branch. Because i was not told up front of the online restriction, I did not qualify for the {$300.00} incentive. I asked the bank teller why there is no documentation that says due to online restrictions for max deposit amounts, you will not be able to use the online quick deposit and therefor coming into the branch for large deposits will not qualify. I completed 3 transactions, and if I would have had this information, I would have used my debit card two more times to qualify. This to me is false advertising and misleading to the customer.
Company Response:
State: AZ
Zip: 86301
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A