Date Received: 2023-08-31
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Made payment from XXXX XXXX to Chase card of {$2000.00}. Bank says payment made. Chase says payment never received. Bank verifies payment made but still no credit for {$2000.00} payment on Chase Visa credit card
Company Response:
State: FL
Zip: 33928
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Chase is requiring agreement to the Online and Mobile E-Sign Disclosure and Consent Agreement ( 10 pages ) and XXXX XXXX XXXX ( 125 pages ) before accessing account information online. It is unreasonable to read and agree to 135 pages of legal agreements, and the access token will log the user out of the website before even the shorter of the XXXXwo documents can be read. Bill payment can not be done via telephone and is only available via branch visit. One can logically assume that Chase does not want customers to read through such a tome and just blindly agree to the terms to access their accounts online.
Company Response:
State: IL
Zip: 60202
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX, my phone was stolen and was being used for unauthorized purchases using apps that were on my phone. I received an email and was able to use a computer to deny one transaction. That same night I was XXXX and taken into XXXX. I spent about four months in XXXX XXXX I was released on XX/XX/XXXX. While in XXXX I still had direct deposit from my employers. Two paychecks had been deposited while I was in XXXX On the XXXX of XX/XX/XXXX, I went to a Chase bank to see if any of transactions actually went through. Unfortunately, many fraudulent charges had gone through using my XXXX, XXXX, XXXX, XXXX, XXXX and XXXX accounts. I explained to the banker my situation and that all those purchases were unauthorized. At that point my account was already closed due to being overdraft by- {$1000.00}. She attempted to call the fraud department to get my situation resolved. I was asked to provide proof of me being in XXXX. At that point, I talked to my lawyer and was able to get a print out from the court proving that I was in fact in XXXX from XXXX of XX/XX/XXXX to XXXX of XX/XX/XXXX and could not authorize any activity. I also called the app companies to make them aware of the situation so that they could create an investigation and help my banks to determine that it was fraud. I also filed a police report. I was later contacted by the apps individually that those were indeed fraudulent charges and that they would let the bank know that the money would be returned. Chase then sent me a few checks with only a portion of what I had in the bank without any proper explanation. On the XXXX of XX/XX/XXXX I went to Chase to see any updates due to the checks arriving in the mail. I figured the rest of the money was still being sent by mail. The bankers then called the fraud department and were told that all the charges were determined to be authorized and that there was no fraud. The only explanation I was given was that I authorized the purchases over the phone during the time I was in XXXX. With the money I had prior to my XXXX plus the two paychecks that were from direct deposit, I had a total of {$1200.00}.
Company Response:
State: CA
Zip: 90805
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Subject : Delay in Processing My Claim Claim XXXX Claim Type : Chase Trip Cancellation/Interruption Chase Card Last XXXX digits : XXXX I am writing to express my disappointment and frustration with the delay in processing my travel cancellation claim. I submitted a travel cancellation claim as a Chase Sapphire Reserve cardholder back in XX/XX/2023, and provided all the necessary documentation as per Chase Claim requirements. I have yet to receive any substantial communication from their end regarding the status of my claim. While I understand that processing times may vary, Its clear there was a lack of transparency and communication for this case. I have attempted to contact their customer service representatives on numerous occasions, only to be met with vague promises of " looking into the matter '' or " escalating the issue. '' I was hung up on several times. The examiner, XXXX, never called me back. My last round of calls ended up with no resolution. I was told by a CS representative overseas that they were awaiting documents from my doctor, which was already submitted more than 2 months ago. I was also informed that they needed a proof of the airlines credit, which we never received! An email proof was already submitted. I demand immediate action to rectify this situation. I expect a clear explanation for the delay in processing my claim and a firm commitment to expedite the resolution process.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Had chase card for many years. Then I had an enormous amount of unknown, unauthorized charges. They pretended to help me. took a few off but didn't really affect the large amount of fraud they were allowing. I asked for the card to be cut off. I paid it off and did not activate the new card. They sent me a new card. However they continued to allow charges to the old card, no matter how much I complained. So I stopped paying.
Company Response:
State: FL
Zip: 34482
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Referred my husband and business owner to sign up for business card for XXXX card referral bonus. I called chase twice to verify when the points would appear. They could not verify and stated it looked as if I would not get the referral. The only reason we opened the card was because the bonus points would make us eligible for the companion pass. We are getting the run around and being told to cancel the card and reapply with an additional hard credit hit. The lending department told us that they would decline the 2nd card application and that information didn't sound right. We have literally spent over 2 hrs trying to obtain the referral points and have been transferred to one unhelpful person after another. We are highly frustrated with Chase XXXX card and would like someone to call us back and give us the correct information and path to take. We have zero faith in the information we have been given over the phone and no longer have the hours to waste on the phone trying.
Company Response:
State: ID
Zip: 83835
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I opened an account with Chase Bank in 2013. As a ten year customer I did incur overdraft fees. I tried to keep account in good standing. I reached out to speak with a representative but the conversation always ended in you are only entitled to having three overdraft fees waived per year, regardless of the circumstances surrounding the transaction.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Had chase card for many years. Then I had an enormous amount of unknown, unauthorized charges. They pretended to help me. took a few off but didn't really affect the large amount of fraud they were allowing. I asked for the card to be cut off. I paid it off and did not activate the new card. They sent me a new card. However they continued to allow charges to the old card, no matter how much I complained. So I stopped paying.
Company Response:
State: FL
Zip: 34482
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I see on my credit report some unknown accounts, I do not recognise nor have i opened or used these accounts, therefore I request to remove the fraudulent accounts from my report, I am currently pursuing all legal avenues in order to get this resolved as a matter of urgency, kindly remove these fraudulent inquiries and derogatory reports from my account. XX/XX/2013 a balance of {$3700.00}. I am a victim of identity theft and I never opened this account. balance of {$720.00}. I am a victim of identity theft and this debt is not mine.
Company Response:
State: FL
Zip: 32720
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I deposited money into the ATM. The ATM stopped working after I put my money in. They did a report. They told me that I owe back {$700.00} after they issued me what I told them I put in now theyre telling me that is not correct, but it is absolutely correct so now they are demanding to take the money back. They are stealing my money. Basically I am a XXXX I deposit large amount of cash all the time Im not sure whats happening but its not right.
Company Response:
State: FL
Zip: 33319
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A