Date Received: 2023-09-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been a customer of Chase Bank since XXXX, I attempted to sign into my accounts yesterday and was unable to unless I accepted XXXX online policies that had been posted. I object to the XXXX XXXX XXXX as it abdicates all privacy on my accounts. This document is XXXX pages long and contains many things that are acceptable but includes new verbiage that covers all digital privacy and totally abdicates all privacy going forward. I have called all customer service numbers and contacted the local branch XXXX and was told I have no choice. The worst thing is I am being denied access to all of my accounts with no recourse. This strong-arm tactic is totally unacceptable, and their calculation is people will not take the time to read the XXXX legal document. This is so wrong and must be stopped immediately. I am now in day XXXX of being totally locked out of my accounts and the only remedy I seem to have is moving my business to another bank. The hardship of doing this is enormous and costly. I should have the right to opt out of this invasion of my privacy and not be forced to accept this policy without recourse.
Company Response:
State: TX
Zip: 75007
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 I was charged {$770.00} by XXXX XXXX XXXX XXXX in XXXX XXXX. When I later arrived home a few days after, I reviewed the contract with the company where I had purchased their Total Protection Package and realized I had been overcharged {$400.00} as a towing and rescue fee when it was supposed to be included in the package purchased. I have contacted XXXX XXXX XXXX XXXX to refund me the {$400.00} that had been overcharged, they keep stating the policy is invalid due to negligence, but nowhere in their policy does it state that a policy becomes invalid due to negligence or under the exceptions that towing and rescue would need to be paid for if negligence was the issue. I contact Chase Bank in regards to the situation and they denied my dispute because the company sent a signed invoice.
Company Response:
State: NY
Zip: 11756
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I signed up for a business chase bank account. I requested my bank checking account to be set to an upgraded account where the service fee is {$30.00} per month and cashier checks are FREE. Chase Bank has been charging my company checking account {$10.00} per each cashier check since XX/XX/2023. Chase bank made a mistake when they signed up my company-XXXX XXXX XXXX XXXX XXXX XXXX XXXX as a customer and Chase bank refuses to admit to the wrong doing and make it right. Since I recognized the fees-I have made multiple complaints against Chase Bank all which took months to get a denial from Chase on. I still needed to use cashier checks to run my business so I was forced to continue using Chase cashier checks in the mean time while Chase reviewed my complaints. I have been requesting a refund for over {$1000.00} in fees on cashier checks for months with no results. Chase corporate office did say I have a good chance at getting a refund if I go directly to the chase branches where the cashier checks were originally made. After visiting numerous chase branch locations and speaking with the branch manager-every chase branch manager I spoke with said they could not help me with my refund and they recommended calling Chase corporate office for help. The last conversation I had with a Chase branch manager about this issue was with a chase branch manager located at chase branch : XXXX XXXX XXXX XXXX XXXX AZ XXXX in regards to this issue. Which my refund claim was denied. I have contacted multiple chase branch managers-one located at chase branch-XXXX XXXX XXXX XXXXXXXX XXXX XXXX CA XXXX and another located at XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX XXXX I spoke on the phone with numerous chase representatives, made numerous complaints directly to Chase with little to zero results. All the chase branch managers and chase representatives I spoke with gave no clear reason as to why my cashier check fees can not be refunded. One reason was " tons of chase customers asked for refund of fees during covid so now Chase does not issue refunds on fees ''. Chase bank made a mistake on my checking account, Chase bank took terribly long to act on my complaint, and now I have lost a lot of money. I have been hesitant about filing this complaint because Chase bank representatives have threatened if I continue to make complaints about this issue-they may close my account and terminate me as a Chase bank customer.
Company Response:
State: CA
Zip: 92660
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase closed my account on XX/XX/2023 without a notice ahead, which caused lots of inconvenience and loss of money to me. I called the company for more information but they didn't give any information and help to me. They just said my account was closed and can not be reopened anymore. I still have over {$3600.00} in my account when closing, so I called chase for the money back. After several calls, they said they have mailed over {$2800.00} to me, but there are still {$820.00} in my account. The {$820.00} was from five checks. One of them was a bonus check from my employer with my nickname on it. Four of them are checks from my friends, with their name on it. ( My friends are new here and haven't got their US bank account at that time. They can not deposit the checks so they asked me for help. The checks were cash backs from their brokers company. ) I called chase again and again to get my money back. The customer service attitude was very bad. They told me that they could call the check issuer to get them verified, and I did give my employer 's and my friends ' numbers to them. But they said the numbers were not verified in their system. How old their system is? The system is totally out of date! I got my employer 's number from XXXX and the company 's website. The company has been several years! It's ridiculous that it's not verified. They can not verify my friends ' numbers as well. Does it mean that they could always keep my money as long as they always say the numbers are not verified? Is that one of the ways Chase make money? All they need to do is say We can't verify your numbers ' and they'll keep holding my money. How unfair is it!
Company Response:
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: Below is a summary letter and request I delivered to Chase. At the Chase branch, around XXXX XXXX XXXX XX/XX/XXXX, I was placed on a call with a back office operations representative named XXXX who stated he could not tell me the status of the amendment or recall and that it could take 8 business days for Chase to review ( as opposed to the 24-48 hours a prior rep had stated. ) I requested an escalation point and he refused. I requested contact information to submit a complaint and he said he was it ( and when I said there should be another contact, like an ethics line, he refused to provide it. ) I asked if there was a way for me to obtain a copy of the recorded call that were were on and he said no. I asked if he could provide contact information for me to provide a formal notice to Chase and that was also denied. Re : Wire Transfer XXXX To whom it may concern : I initiated a wire transfer XX/XX/2023, from my XXXX account to a Chase account. Later the same day, I realized that I had transposed 2 digits on the intended recipients account number and immediately contacted XXXX via phone and secure message center. I am seeking a status update on the wire amendment and recall mentioned below and clarification on Chases process for handling these issues and the expected timeline to resolution. I also request Chase examine how this wire transfer was completed when the full name and account number ( with business name noted in the wire ) could not have matched the unintended recipients name, business name, and account number, and explain how wire transfers complete in violation of your policy ( per the Chase representatives statement below ) are addressed. By way of background, On XX/XX/2023, the following took place : I called XXXX at XXXX XXXX XXXX advised they could issue an amendment to rectify the issue. XXXX issued an amendment to the wire transfer at XXXX XXXX XXXX suggested I reach out to Chase and notify Chase of the issue. I called Chase and spoke to a representative at XXXX XXXX XXXX. This Chase representative explained that if the information on the wire transfer did not match, the wire would be rejected. She stated it is Chases policy to verify that the name and account numbers match and to reject the wire if there is an error. In this case, the name of the intended recipient would not match the name of the unintended recipient. On XX/XX/2023, the following took place : I called XXXX at XXXX XXXX XXXX for an update. XXXX advised me that they had not received any communication or update from Chase and suggested that I reach out to Chase directly. I called Chase at XXXX AM EST and was informed Chase will not provide me any information about the wire because I am not the intended or unintended recipient. I reached out to the intended recipient, XXXX XXXX, and requested she contact Chase for an update. XXXX contacted Chase. Chase informed XXXX that the wire had already been deposited into an unintended recipients account despite the wire information not matching. Chase does not provide her with any recourse. I call XXXX again to convey what Chase told XXXX and check the status of the amendment. XXXX informs me there is no update from Chase. Today, XX/XX/2023, the following took place : I called XXXX at XXXX XXXXXXXX XXXX for a status update. This XXXX representative issues a recall at XXXX XXXX based on yesterdays developments. I called Chase at XXXXXXXX XXXX informing Chase of the recall and asking for a status update. I am again told Chase will not provide me any information. XXXX called Chase and was not provided an update. I respectfully request the information noted in my first paragraph. Please note that I am not requesting the personal information of the unintended recipient or of XXXX XXXX, the intended recipient. I can be reached via telephone at XXXX or via email at XXXX. Thank you, XXXX XXXX
Company Response:
State: UT
Zip: 84108
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My XXXX son has been making some poor choices including XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am on a XXXX XXXX XXXX account with my son at Chase where I see the bank is allowing him to use his XXXX XXXX debit card at XXXX XXXX Chases XXXX XXXX checking account is for students XXXX years old. On XX/XX/2023 I emailed XXXX XXXX XXXX XXXX to investigate illegal sales to a minor. Their response indicated I needed the full address of the merchant which was not evident in the transaction details. On XX/XX/2023 and XX/XX/2023 I called Chase to get more information on these transactions, I was told XXXX XXXX checking accounts dont have restrictions on where they may be used and that they could not provide the address of the merchant. On XX/XX/2023 I emailed Chase XXXX XXXX ( XXXX ) and XXXX XXXX ( XXXX ). On XX/XX/2023 I emailed Chase XXXX XXXX. On XX/XX/2023 I contacted Chase through XXXX where I was told the issue was referred to the Executive Office. Chase has not gotten back to me and their irresponsibility around corporate citizenship and protecting our youth needs to be evaluated. I would like your help or direction in seeing that that is accomplished as well as resolving this issue which is perpetuating the XXXX XXXX XXXX
Company Response:
State: NY
Zip: 11720
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was picking up the customer when I picked the customer up and customer stole my phone from my hand and run off with my phone there for I had all my banking information on my phone and they did wire transfer and stole my money over {$14000.00} and more they Also transfer the money to few accounts and also they did online ordering from XXXX XXXX and ach transfers I was victim of robbery and I had all my money from my account taken out by my XXXX passenger when they stole my phone they took out money from my chase bank my business account and personal account on XX/XX/XXXX there was a transaction of {$2100.00} ach transfer and same days there was multiple transactions ach transfers for {$42.00} another one for {$100.00} and continues to XXXX XXXXand continues to {$37.00} another one for {$2.00} again on XX/XX/2023 there was more transactions such as {$450.00} and continues down to another {$500.00} again on XX/XX/2023 online domestic wire fee for {$25.00} again on XX/XX/2023 there was a wire transfer ach for another {$500.00} and one more transaction on XXXX XXXX XXXX for {$7700.00} and it continues down to my personal account from. business account on XX/XX/XXXX they ordered XXXX eats from my personal banking for amount of {$3.00} and again on XX/XX/XXXX they ordered for {$15.00} and again on XX/XX/XXXX they charged me fro {$20.00} and again on XX/XX/XXXX they transferred from my personal account the amount of {$2300.00} and this are all the transactions that was made from my personal and business account.
Company Response:
State: NY
Zip: 11218
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: THE BANK SAYS THAT I DEPOSITED A CHECK FOR A LARGE AMOUNT HOWEVER THE AMOUNT IS NOT MINE AND I DID NOT AUTHORIZE THE CHECK TO BE CASHED OR ANYTHING. I ASKED FOR THE BANK TO MATCH MY SIGNATURE HOWEVER THEY WOULD NOT MATCH IT AND STILL SHOWS THAT I OWE THAT AMOUNT. I DID NOT AUTHORIZE THE AMOUNT OF THE CHECK. PLEASE HAVE THIS REMOVED FROM MY CREDIT TO BE ABLE TO OPEN MY CHECKING ACCOUNT..
Company Response:
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Open both Chase Total Checking and Chase Savings accounts on XX/XX/2022 on terms of {$600.00} marketing scheme that CHASE BANK HAD ON-GOING, I MET ALL REQUIREMENTS FROM OPENING AND THROUGH 90DAYS OR 3MONTHS, BUT NEVER RECIEVED THE {$600.00} CHASE BNK OWES ME, CHASE SAVINGS ( ... XXXX AND TOTAL CHECKING ( ... XXXX.
Company Response:
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am a current JP Morgan Chase with multiple accounts, and have been for over 30 years. Recently, my father opened new accounts and his local Chase branch. He requested that I also be given access to the accounts. He was told this would require me to physically visit my own branch to finalize the access. On XX/XX/2023 I visited my local branch and attempted to have the account access set up. In the course of the process, the bank employee began to ask me non-relevant questions to my service visit. This include information that I consider private and do not share with third parties unless it is related to the service. The demanded information included employment status, employer name and details, salary range, and numerous other items. These had no relationship to the requested service of accessing an existing account and was merely an attempt to gather data clearly for future sales and marketing purposes. When I informed the bank employee I wasn't willing to share information that isn't legally required, I was told that he could not proceed and therefore would not give me access to the account. It appears that JP Morgan Chase has adopted a policy that forces employees to gather, and its existing customers to share, confidential information it has earned no right to. They use the current customer status as a mechanism to force the customer to share that data without any recourse, despite the information neither being legally required nor necessary to provide the service.
Company Response:
State: CA
Zip: 94549
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A