Date Received: 2023-12-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: After I had to close my account with chase bank they manager who did so had a nasty attitude and did not close or cancel the direct deposit request for my social security. Now I have to wait up to ten business days for the funds to be sent back to social security and then routed to my new account because some incompetent bank employee failed to properly ensure everything was closed and cancelled out on the account
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have requested several times for specific proof to show this account wasn't fraudulent opened by providing proof of signature used to open account and transaction history. Creditor has failed to provide proof and instead went ahead and said account was verified by provide SS, address and nothing that I asked for. Fraudulent accounts can be opened with that exact information but a signature and transaction history can pin point if this was opened by me. I have let them know this account does not belong to me and for such a small fee I would have just paid it off to avoid derogatory history on my record.
Company Response:
State: CA
Zip: 90064
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: This debt collector engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. More so they didn't follow the proper 5 step validation procedure which make this unfair practices. According to the FDCPA Im entitled to XXXX dollars per violation and clearly they violated my rights.
Company Response:
State: CA
Zip: 90813
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX we send XXXX XXXX from XXXX XXXX to XXXX XXXX our money wasblocked by a correspondent bank JPMORGANCHASE BANK Iwrote to them in the mail XXXX XXXX, XXXXand again on XX/XX/XXXX, but there is still no answerfrom them, for what reasons our moneywas blocked andwhether they have it. Earlier we wrote you a request for information and we received a response to it. But today we have received an unblocking license from OFAC and we ask you to make a payment to our counterparty XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I had lost my wallet in XXXX everything was in there my social my identification card medical card everything and XXXX or XXXX when banks just started to open outta nowhere and large amounts of money will be In the accounts then the accounts will go back to negative and I dont have no clue how they got there and its messing with me as a adult because I cant open a bank account please help me XXXX XXXX XXXX XXXX XXXX chase XXXX XXXX those are all the banks I seen that was opened up in my name
Company Response:
State: OH
Zip: 45231
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Two fraudulent charges were quietly readded to my statement without justification. These are for services that I did not use and did not authorize. The card they were charged to has since been canceled because it was stolen. This is not the first time the company has quietly readded fraudulent charges to my statement long after the dispute was reported without any followup or proper documentation. The charges attached are simply fraudulent. Furthermore the company has been allowing charges to continue to be made to my old card that was stolen in XXXX XXXX. When I reported this instead of dealing with the issue, they canceled my current card XXXX which has not had any problems with theft or fraud reported yet. This left me stranded abroad without a way to pay for the basic services I need. This is not the first time this has happened either. The company basically refuses to properly process and handle disputes, fraudulent charges and other problems unless I file a CPFB complaint. To be clear, the card XXXX was stolen in early XX/XX/2023 and reported stolen in early XX/XX/2023. You can see on the attached invoice that chase allowed a new charge to this supposedly canceled card in late XX/XX/2023.
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: First of all thank you for taking the time to review my case. I will very grateful for your help. Chase sent me a letter saying to close my credit card because I closed an account in the past. I have only used this card for two months. I have used it correctly and have not missed any payments or anything like that. This will seriously affect my credit score, for no other reason. I have tried to speak to customer service and they will not give me any explanation. I don't understand why they would give me a card only to take it away in two months knowing that this will cause irreparable damage to my credit score for 7 years. I have worked hard to improve my credit score and one system decision is about to destroy everything. According to the customer service agents at Chase it was the bank 's system that made the decision.
Company Response:
State: FL
Zip: 33167
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: On XX/XX/XXXX, I paid my XXXX XXXX XXXX card in full and cancelled the card. On XX/XX/XXXX, I recieved a XXXX bill from the card which was XXXX in unpaid fees and XXXX in interest. When I called to complain about receiving interest and fees after paying the card in full. The person said it was in the contract. I thought they should have added no fees or after I cancelled the card and paid it in full.
Company Response:
State: IL
Zip: 60067
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023 I made a cash deposit in the amount of {$2100.00} at a chase atm branch located at XXXX XXXX XXXX XXXX. The atm malfunctioned and gave me a receipt to check on the status of the deposit. I made a claim over the phone and along with the branch at above location. Within 3 days I was credited. Fast forward to XX/XX/XXXX Chase bank decides to reverse the credit and it takes {$2000.00} of my money from my account. I follow up on XX/XX/XXXX with a dispute of their investigation. They claimed the ATM didnt go over. I asked to see the cameras and they refused. I know what I deposited in the atm on XX/XX/2023. It was {$2100.00} cash all in {$100.00} bills. Please help me stop these crooks from taking my hard earned cash.
Company Response:
State: IL
Zip: 60402
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I signed up for the Chase Sapphire Reserve card which holds a fee of {$590.00} per year and {$75.00} for additional card holders. The card advertised a feature called Priority Pass. With this benefit I was promised {$28.00} discount for myself and up to two guests at many airport restaurants around the world. I received not only my Chase card, but the Priority Pass card in the Mail. When I went to use the Physical PP Card it was not activated. In fact after many phone calls etc it took around one month to get the service working. Many employees told me I would re reimbursed for my $ XXXX in personally paid expenses. Although Chase/PP was at fault I was denied any reimbursement.
Company Response:
State: CA
Zip: 95648
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A