Date Received: 2023-12-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I received a call from a XXXX number. The lady said she was with Chase fraud department. Asked if I had used my card in Arizona. She said they had declined the charge and would cancel my card ( which I still had and had not lost ) and issue me a new card. She gave the last XXXX digits and the pin number. I verified my address to where to send the new card. ( XXXX, XXXX ) Something felt off and I wanted to verfiy the call so I called the XXXX number for Chase on the back of my debit card. The Chase employee verified that indeed Chase fraud had called and yes the {$5.00} fee to expedite the card was standard. I thought all was good until the next day when I received a call from the same XXXX as the initial call. A gentleman said he was with Chase fraud and was following up on the call from yesterday. I was asked if I had set up fraud protection text. I stated on I had not. He said he would do that now. He would send me a dummy charge via text but it would not show up on my account and to let him now when I received the text. While I was waiting on the text I opened my bank account. As soon as the text came through the charge appeared on my account. I told him it had and he acted surprised and stated his supervisor would fix the issue. Within minutes other charges started to show up. A {$500.00} deposit was made into my account to appear as they were fixing the withdrawals. The {$500.00} was actually a transfer from my savings into my checking. I hung up immediately and contacted Chase claim department. The female employee asked it I had received the new card ( it had been less than XXXX hours. I told her I had not. She canceled the card and my origimal card because it had not been canceled as the XXXX lady said it would. She explained I would receive a temporary reversal of those charges as they investigated. I received the ATM charges reversals XXXX but not the store charges XXXX. After several phone calls over several days without progress I went into the branch. The branch manager called the fraud department and gave them the details of the call and also that I had spoken to one the managers of the stores where the card was used and was told that it was a female who used the card and they did have cameras at the register. The fraud depart told her that I should hear something by the following week. The branch manager and I talked further about the charges and the details and she remember that there would be XXXX tracking number on the replacement card. We discovered to was delivered to a completely different address than mine across town. All of the charges occurred within a XXXX mile radius of this home. Several days later I received the temporary funds for the store charges. On the XXXX I received a letter via my online account that the temporary funds for the ATM charges were now permanent. On XXXX the XXXX I received a letter stating that the temporary funds for the store charges were being removed due to authorized use. When calling I was told because a pin number was used they would not refund those charges and if I wanted my money I would need to seek it from the individual stores. I explained I had never been in posession of this card and it was mailed with a tracking number to an address I have never lived in or even know. I am at this point certain this was inside job from a chase employee and said employee who ordered and mailed the card also gave the person living at this residence the pin number she had given me. I have made a police report with the XXXX police department and have gathered documents to submit Monday morning ( today is Saturday ) These documents include XXXX ) Debit Card Account Summary showing where the card was sent and the XXXX tracking number. On this page it also shows the card was activated ( I did not activate it, due to it not ever having been in possession of the card. XXXX ) Proof of Delivery XXXX ) XXXX Police Report Case # XXXX XXXX ) XXXX phone records, XXXX ) Contact history Search on my bank account XXXX ) Withdrawls and Deposits from XXXX to XXXX XXXX ) Federal ReserveComplaint Confirmation I will aslo be contacting the Federal Trade Commission and the Oklahoma Attorney General.
Company Response:
State: OK
Zip: 73013
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: My husband noticed a XXXX XXXX from amazon for {$140.00} from XX/XX/2003 on chase credit card, which we did not authorized and was disputed as we were directed to do when we called Amazon, were the charge came from, the amount was disputed and AMAZON refunded the money back, the dispute was resolved, but the problem was when it never reflected on the credit card balance the balance appeared the same as it if the prime charge was never removed, I called chase several times spoke with different people and finally one supervisor caught the error but unfortunately she had transfer me to the recovery department from what I remember and said after I asked that she could not provide a direct phone number to her and that the issue had to be resolved by this specific department even tough she explain the issue before she transferred me they did not resolve anything even thought I explain many times that I completely understood that they were directing me to look at the statements they provided but never reflected that the amount brought the balance down as it would have to reflect, they told me when I disputed the amount they credited the amount and they took it back and CHARGED IT AGAIN so that is why my balance never went down because the way it was done would not reflect that amount being removed if you have any questions please fill free to reach me at one point I thought of just letting them literally rob us but then it's not right and we should not have to pay this amount, thank you, also the supervisor that I spoke last is XXXX gave me a case # XXXX this might be helpful because she is the one that understood the issue but transferred me to recovery department where nothing was solved, thank you for your time
Company Response:
State: CA
Zip: 92551
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I mobile deposited a check XX/XX/XXXX for {$720.00} Check accepted and later got email that the check was going to be held for 10 days. Available on XX/XX/XXXX. Around rolls XX/XX/XXXX and they still have a restriction on my account. I promptly call in on XX/XX/XXXX and they say they need to verify the maker of the check. XXXX XXXX XXXX. I tell them the check is from XXXX XXXX and was a refund after I cancelled my credit card account. I had a {$720.00} credit with them, so they had to cut me a check. So, to start they are looking for XXXX XXXX XXXX info to verify check, and it's really XXXX, which is printed on the check. Anyways, they are unable to verify the check with any numbers they have turned up and ask me for a number. Off the top of my head, I'm unsure so I have to call back. I call XXXX banks ( which is also on the check ) and they say they are just a 3rd party and give me a number, XXXX XXXX, I then call CHASE back and give them that number plus another XXXX they both come back as not linked up to CHASE bank and deny me both, and again ask me for a number to verify the maker of the check, and refer to tXXXX XXXX XXXX and ask if the stub to the check had a check verification number, and it didn't. Then the rep proceeded to tell me that they have gotten check from XXXX before and none looked like this one, and that they don't usually provide checks when cards are cancelled. WELL, first of all I had overpaid my credit card and had a Credit balance. I tried to explain that, and they won't accept anything. I will provide/attach the statement showing the overpayments and the credit check issued, and they also won't accept that either. I called XXXX ( the people who clearly state their name on the check ) and asked them how Chase could officially verify the check, and they said to have them call customer service at XXXX, but then Chase won't accept that as a point of contact for them so back to square one. They also stated that they are doing everything they can to help. So, they are just allowed to take my funds after I have exhausted all my options as far as what i can do and provide on several different occasions. Also, they told me, that the check would be available for use on XX/XX/XXXX, and until they locked my online access, It even should as an available balance. I would like use of my debit card and funds like they promised. I have done nothing wrong.
Company Response:
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: This case involves a mortgage and foreclosure threat, identity theft, credit card fraud, cross border transactions, and financial abuse. It involves Chase, XXXX XXXX, and XXXX, among other institutions. 1. I own a home - XXXX XXXX XXXX, XXXXXXXX XXXX XXXX - and am on the title and deed. The co owner of this home, XXXX XXXX XXXX, refuses to inform me of the status of his mortgage and several banks have threatened to foreclose on our house. After paying XXXX XXXX to stop the auction of our home, I discovered that XXXX XXXX had been sending XXXX XXXX checks while threatening to foreclose. I do not know the status of XXXX XXXX Mortgage and of the home financing and insurance, and the divorce court in XXXX can not help. Index number is XXXX. I do not know where to turn. 2. Several trespassers have appeared on the property above stating that they were with the bank or looking at notices on my door, including XXXX XXXX XXXX tonight. 3. There have been outflows from a marital 401k acount at XXXX XXXX to chase - to XXXX XXXX chase account and then to XXXX XXXX XXXX who resides in the XXXX and XXXX, upon belief. 4. XXXX XXXX also opened a Chase credit card account under my name and social security number without my knowledge and authorization ( as already reported to the CFPB ) and after this was discovered, Chase refused to provide details to my attorney ( XXXX XXXX XXXX. My credit score has been negatively impacted by both the potential foreclosure of my home and by the fraudulent chase credit card account. I am in finance and would like advice on how to resolve these issues, so that my career and reputation are not impacted.
Company Response:
State: NY
Zip: 10024
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My driver 's license is in social Security card got uploaded and my phone got connected to a laptop on unknown last night I want to make sure any transactions from my bank or anything with my social security number that I am the first one to know my name is XXXX XXXX
Company Response:
State: CO
Zip: 80205
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I hope this letter finds you well. I am writing to express my concern and disappointment regarding the recent experience I had with your bank. I appreciate the services provided by your esteemed institution, but unfortunately, I encountered a situation that has left me dissatisfied. I believe in the professionalism and competence of your bank, and I understand that errors can occur occasionally. However, it is crucial for customers to receive accurate and comprehensive information, especially when it concerns their financial matters. I kindly request your prompt attention to this matter and a thorough investigation into the misinformation provided. Moreover, I would appreciate it if you could take the necessary steps to ensure that such incidents do not recur in the future. XXXX XXXX XXXX XXXX XXXXXXXX If there are any specific procedures or channels I need to follow to rectify this situation, please provide guidance accordingly. I value my relationship with your bank and hope that we can resolve this matter amicably.
Company Response:
State: ID
Zip: 83642
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Hi there The following is the situation I am facing Chase Bank restricted my checking account on XX/XX/. Despite reaching out to customer service multiple times, I have not received a satisfactory explanation for this action. According to customer service representatives, the closure was initiated by the bank 's core team, but they are unwilling or unable to disclose the specific reasons behind this decision. I have been informed that an ongoing investigation is being conducted by the core team, yet the duration of this inquiry remains unclear. To seek clarity, I visited the bank 's branch, where I was assisted in contacting various customer service numbers provided by Chase Bank. Unfortunately, each call produced different and conflicting information. The Fraud Department claims my funds are held by the Legal Department, but the Legal Department denies having any information about my account. I already submitted 3 complaints to the Chase Complaint Department during the past two months, but nothing updated and I haven't received my funds yet. I appreciate it if you could help me with it, hope to hear from you soon!
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In XX/XX/XXXX, as a XXXX XXXX, I received my parents international wire, however, once the wire received by chase, they closed my account, and restricted all of my money in that account, which is XXXX us dollars in total. I have tried to call them and go to the branch, they said they still need time to deal with my case. I already waited for 20 days.
Company Response:
State: CA
Zip: 95120
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXX XXXX XXXX me {$1200.00} and {$97.00} and I didnt recognize that transaction because my wallet was got stolen and Chase said thats my authorized transaction and denied my claim
Company Response:
State: CA
Zip: 94546
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I have received a pre-approval letter from Chase for an XXXX sponsored credit card. I sent in the application, and immediately was notified the approval was good, and the card was sent. A few days after activation, the card didn't work. I received a physical letter from Chase that the account has been closed. They have provided no information about the decision. This is damaging to credit reporting due to opening and closing too many cards.
Company Response:
State: CO
Zip: 80207
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A