Date Received: 2020-02-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I pulled funds from my retirement account in the amount of XXXX. I then deposited that check into 5/3 checking account via their ATM and figured that the funds would be available the next day. I was informed the next day that the funds would not be available until XX/XX/22. Not knowing this I began paying some bills, which put my account into a negative balance and began to receive charges on my account.
Company Response:
State: OH
Zip: 45241
Submitted Via: Web
Date Sent: 2020-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made a payment through Fifth Third Bank 's online system on XX/XX/2020 for {$1300.00}, of which, {$37.00} was for principal curtailment, and {$1300.00} was to post for the XX/XX/2020 monthly mortgage payment. As the payment was made in XX/XX/2020, and the XX/XX/2020 monthly payment was not yet due, I have requested that the company apply the {$37.00} to principal curtailment first, so that the interest for the XX/XX/2020 payment will be calculated correctly. As interest is paid in arrears, this means that the balance at the end of XX/XX/2020 should be used to calculate the interest amount due for the XX/XX/2020 monthly payment. When Fifth Third received the payment, they first applied the XX/XX/2020 payment, then reduced the principal balance, which means that interest was calculated on a higher amount in error. I called and asked them to fix this. I spoke to 2 associates and 2 supervisors, who advised me that what I requested was not possible. I advised them that not to do so would be a breach of RESPA guidelines, and asked that they put a request in to their payment area. I then received a call to again advise me how the payment had posted, not that they would correct it. I left a voice mail message asking that they just reverse off the payments from XX/XX/2020, apply the principal curtailment, and then following that, post the XX/XX/2020 monthly payment. To which, I received a return voice mail asking how I made my payment, one check or two, for the amounts, and check numbers as well. This is very disturbing as a financial institution this large should have associates that can view loan history, and be able to determine that the payment was made through their own system, so there is no check number, and the amount of the payment. This institution should also be aware of how interest is calculated and that as the XX/XX/2020 payment was not yet contractually due, any funds received prior to that date, can and should be applied prior to my interest calculation for a payment not yet due. I am asking for your assistance and intervention as I have spoken with a number of their associates who are not able to assist with a simple request. I even stated that if their system is not capable of such a reversal and reapplication, which would be appalling, then they could just take a corporate loss and credit my principal balance with the overpayment of interest. Neither of my requests has been completed to date, and I would like this rectified prior to my next payment being due.
Company Response:
State: NY
Zip: 14228
Submitted Via: Web
Date Sent: 2020-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-11
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: 5th 3rd Bank list a CD rate of 2.2 % for 18 months in their web page, and as of today XX/XX/XXXX they will not honor it. they say the web site was last updated in XX/XX/XXXX. I contend if they failed to update their CD rates in their web site, they should honor it? The Bank is at XXXX XXXX. XXXX XXXX. MI. XXXX and XXXX XXXX XXXX XXXX
Company Response:
State: MI
Zip: 48313
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Fifth Third representative today told me it will take TWELVE DAYS to clear {$1000.00} of a {$6000.00} deposit I made using a check from my husband 's account at a local bank. According to the representative, " it's the computer, '' and this delay arises because I used the bank 's phone app to make the deposit. Nowhere in the verbiage for this app is there any language saying the bank will keep {$1000.00} of my money hostage at its sole discretion because I used a product it owns and sanctions. I had planned on using this money to pay off a credit card. Since I now can not access the full amount, I'll have to pay interest to a credit card company ( no ) thanks to Fifth Third 's failure, again, to provide adequate notice and service to its customers.
Company Response:
State: TN
Zip: 37215
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XX/XX/2016 Fraudulent account established {$500.00} XXXX XXXX XXXX
Company Response:
State: IL
Zip: 620XX
Submitted Via: Web
Date Sent: 2020-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX, also known as XXXX XXXX XXXX, convinced me to purchase its XXXX XXXX XXXX XXXX program at the price of {$41000.00} and its {$27000.00} XXXX XXXX XXXX program ( paid {$16000.00} ) under false guarantees and misrepresented assumptions, and now they can no longer offer the services I paid for because they have been taken over by the government. I attended a XXXX XXXX XXXX, XX/XX/XXXX at which time I was offered the opportunity to purchase and attend a 3-day workshop with XXXX XXXX XXXX for {$990.00}. I purchased the workshop on XX/XX/XXXX. ( attachment A ). During the 3-day workshop,XX/XX/XXXX, I was enticed to purchase their XXXX package for {$41000.00} ( attachment B ). I was told with that package, I would have specialized training and the guidance needed to be successful as a XXXX XXXX XXXX ( XXXX ). I was told, I would learn how to earn thousands of dollars in profit, with little time and effort. I purchased the XXXX package over a period of four days ( Attachment C & D ) as I waited for XXXX XXXX ( company that specializes in acquiring at least {$50000.00} in credit card funds for XXXX XXXX XXXX Clients ) to finish acquiring over {$100000.00} in credit card funding for me. XX/XX/XXXX {$2500.00} debit card, ran as credit XX/XX/XXXX {$2500.00} debit card, ran as credit XX/XX/XXXX {$15000.00} XXXX XXXX XXXX card ( new card obtained for this purchase ) XX/XX/XXXX {$12000.00} Fifth Third ( 5/3 ) card ( new card obtained for this purchase ) XX/XX/XXXX {$9000.00} XXXX XXXX card ( new cad obtained for this purchase ) I then attended their FastStart 3-Day Bootcamp where a trainer came to my area to teach me about XXXX and XXXX XXXX. It was more of what I had heard/learned at the 3-day workshopXX/XX/XXXX. However, it was still early in the training, so I was confident I could/would learn more. On XX/XX/XXXX, aXX/XX/XXXX Representative phoned me to tell me about XX/XX/XXXX ( {$27000.00} ). I was told that this program would give me the best chance of success. I was told this program allows me access to coaches who will guide me step by step on the process that I should take in order to be successful at XXXX XXXX XXXX. I thought I had no more money after purchasing the {$41000.00} XXXX XXXX. The representative asked me about my credit cards and their balances, I only had {$16000.00} left on my credit cards. The representative told me which cards to use and how much to put on each card. He said I had nothing to lose and everything to gain. He said my XXXX XXXX XXXX would cover my credit card payments and when I started making money, I could pay the remaining {$10000.00}, ( attachment E ) XX/XX/XXXX {$4500.00} XXXX XXXX card ( new card obtained for this purchase ) XX/XX/XXXX {$9500.00} XX/XX/XXXX card ( new card obtained for this purchase ) XX/XX/XXXX {$2500.00} Fifth Third ( 5/3 ) ( new card obtained for this purchase ) I received personal coaching sessions XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The sessions were cancelled on XX/XX/XXXX, and XX/XX/XXXX. After reviewing the three sessions I had thus far, I phoned the company on XX/XX/XXXX to suspend my coaching, as I kept learning the same things. I was unable to obtain a funding loan to purchase and/or bid on properties because my debt to income ( DTI ) was too high. XXXX XXXX XX/XX/XXXXoften stated that income and/or credit history would not be a problem to obtain funding through their partners. However, I was unable to obtain funding because of those exact reasons. I took a break from the program for a while, with the presumption of getting back to it after a break from disappointments. On XX/XX/XXXX, a XX/XX/XXXX Representative came out to my area to provide the 2-day One on One mentorship. Again, this was a lot like the 3-day workshop, and 3-day fast start boot camp. I did not feel he provided much more than what I had already learned previously. On XX/XX/XXXX, I attended the XXXX XXXX XXXX Investor Summit. Again, a lot of the same information we had already heard. This time there were celebrities invited to tell us about their successes and how to be a successful XXXX XXXX XXXX. I also spoke with a ton of other participants who shared their frustration about receiving the same information and not seeing a profit. After this event, it was clear that without the proper funding, none of the skills that I had heard over and over again could be put into practice successfully. I decided to focus on paying back the more than {$57000.00} in credit card debt that I had acquired for me to pay for the XXXX XXXX and XXXX XXXX XXXX XXXX. I decided I would pay down the debt then pick up my XXXX XXXX XXXX coaching sessions and complete the trainings offered through the XXXX Program at a later time. On XX/XX/XXXX, I was informed by a XXXX XXXX XXXX Coach, that XXXX was out of business. I was informed that coaches could no longer fulfill their commitment of the coaching program. The company no longer exits and had been taken over by the government and I was advised to go to the website XXXX for additional information ( attachment F ). Upon going to XXXX, I was advised to contact my credit card company to see the remedies available to me. At this time I am requesting a refund as I did not receive all of the services that were paid for. Also, as pointed out in the compliant, restraining order and Stipulated Preliminary Injunction Order, the company made false claims and unsubstantiated guarantees ( attachment G ). I only received 3 coaching sessions from the XXXX XXXX XXXX XXXX that I will not be able to resume as previously thought because they can no longer provide the services. Further, I'm not sure how useful the coaching will/would have been as they say the same things over and over again. I should not have to pay for services I did not receive, nor services that aren't what they were advertised to be. Further, I did not complete all the services offered to me in the XXXX Program. Further, the services that were offered were inadequate, false and misleading. I have yet to make any profit from the program and I will not be able to phone them for assistance as the company can no longer offer assistance. All that I have from this experience is a ton of credit card debt. I mailed to Fifth Third Bank, a dispute letter with attached documentation on XX/XX/XXXX. By XX/XX/XXXX, I hadn't heard anything from Fifth Third Bank, so I phoned ( XXXX ) and was told they had not received my dispute and told me I needed to file it by phone ( the representative said all disputes are filed by phone, they don't accept disputes by mail. ) I received a letter dated XX/XX/XXXX, requesting that I verify the dispute information ( case # XXXX ). On XX/XX/XXXX, I emailed back the one page asking me to verify the information I filed as a dispute. I then received a letter dated XX/XX/XXXX, which indicated a resolution had been reached. My dispute was denied because it was submitted outside of the time frame allowed. I phoned on XX/XX/XXXX, and spoke with XXXX who reopened my case and said it was closed because of the lack of information. I explained that only the one verification page was requested of me, never background information, but I told her that I could certainly send it. She advised that I send the additional information, which I emailed on XX/XX/XXXX. On XX/XX/XXXX, Fifth Third Bank again sent me a letter stating the dispute was denied because their research confirmed that the transaction was valid. On XX/XX/XXXX, I sent an email, requesting an appeal as I did not agree with Fifth Third Bank. Although the transaction was valid, it was misrepresented and not rendered, per the government seizure. I have yet to receive a response regarding my appeal ( email, mailed letter or phone call ).
Company Response:
State: CA
Zip: 95828
Submitted Via: Web
Date Sent: 2020-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to work with 5/3 Bank since XX/XX/2018. They really do not know what they are doing. They constantly call me and tell me one more document, one more document. Some of the documents are irrelevant. For example, I own the construction company, and they say my wife needs to sign the profit and loss when she has no ownership interest in the company at all. She just works as an employee and receives payroll. Real estate tax bill, when they are paying the escrow, they KNOW what the taxes are on the property Now they want my wifes paystubs and bank statements showing deposits WHEN it clearly shows on the income tax returns. I pay quarterly income taxes and do not per say issue her a paystub. This is an ENDLESS cycle. My mortgage is past due. I need help, not this game that they just keep calling for unneccessary paperwork and not help me. They have had all the documents for weeks, and can not make a decision. It is clearly evident by their requests that an inexpierenced person is working on my file, or they would not be asking for things that are NOT PERTINENT. It feels like they are doing everything and anything not to help or make a decision l
Company Response:
State: IL
Zip: 60707
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: To whom it may concern Fifth Third Bank is reporting a 30-day late payment on my credit report for the month XX/XX/XXXX. This is an erroneous error. I made two payments for the mortgage payment for the month of XXXX, A payment for {$2400.00} posted on XX/XX/XXXX and a payment of {$1000.00} was posted on XX/XX/XXXX. Totaling the full amount due for the month of XXXX of {$3400.00}. So at no point were the payments a full 30 days past due. I tried to resolve this several times with Fifth Third Bank but I was not successful in getting them to properly investigate it. I am currently applying for a mortgage and the late mark is affecting my credit score and approval Please find my bank records, Mortgage Statements, and credit report attached
Company Response:
State: NY
Zip: 11211
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I recently ( officially XX/XX/19 ) changed my home insurance plan to a plan that was over {$200.00} less a month ( almost {$2500.00} less for the year ) and informed my mortgage and escrow holder ( Fifth Third Bank ) of the change. A month passes and my new payment due for XXXX has not been altered and I begin calling to ask why my monthly payment has not changed. One escrow specialist I spoke to informed me that an escrow re-evaluation kicks in as soon as one of the elements ( in this case the home insurance ) changes. Call back on XX/XX/XXXX and we are informed that there is no re-evaluation being worked on but they will start now, it should take at most 6 days. Over a week later we have received no information so I call back and speak to someone else on XX/XX/XXXX and there has been a request for a new evaluation but it has not been started. I am assured that this will be fast tracked and they will be in touch with me soon. No contact from the bank again until today, XX/XX/XXXX, I call back yet again to see if the evaluation is complete and ask why I have not been contacted. The evaluation has just completed and my new XXXX bill will reflect the new payment. I asked over and over again why I had not been contacted when assures over and over I would be and why I had to pay money I should not have had to due to my new insurance policy. No answers were given, just policy jargon, and when I requested documents on of my contacts to the bank I was denied access to those documents. I also asked for a letter or documentation of this denial and I was also denied that.
Company Response:
State: IL
Zip: 60647
Submitted Via: Web
Date Sent: 2020-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-05
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have made over 36 on time payments for this fifth third card, I got a notifications from Fifth Third that the payment system was down to pay my XXXX bill. I submitted the payment the following day and have proof that I submitted it on time before the cutoff, however, I am now noticing a late paymet on my credit report. I would like to formally dispute this error and have this late payment removed. Thank you.
Company Response:
State: IN
Zip: 46342
Submitted Via: Web
Date Sent: 2020-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A