ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7734597

Date Received: 2023-10-20

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: I never signed any paperwork with this company. They don't have my signature on any paperwork with this company. They can't provide it and of they do it has been fraudulently done..

Company Response:

State: TX

Zip: 75006

Submitted Via: Web

Date Sent: 2023-10-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7734422

Date Received: 2023-10-20

Issue: False statements or representation

Subissue: Impersonated attorney, law enforcement, or government official

Consumer Complaint: XXXX XXXX XXXX has sent me yet ANOTHER scam packet through the US Mail. I DO NOT HAVE OR HAVE EVER HAD ANY ACCOUNT AT THIS THIRD BANK THEY NOW SAY THEY HAVE ALREADY GARNISHED AND STOLEN MY MONEY FROM. I HAND DELIVERED A LETTER TO THEM FOUR MONTHS AGO TELLING THEM TO STOP CONTACTING ME. I AM ON SOCIAL SECURITY AND I AM NOT PAYING THESE SCAM PIECES OF XXXX XXXX CENT. I DONT KNOW WHAT THIS SUPPOSED DEBT IS FOR, I DONT CARE. WHY ARE THESE PEOPLE ALLOWED TO KEEP BREAKING FEDERAL LAWS????? The XXXX ALSO NEEDS TO BE INVESTIGATED. THEY HAVE OPTED TO NOT DO THEIR JOBS. THEY ARE ALSO OWNED BY XXXX MONEY GROUPS. FIX THIS XXXX COUNTRY!!!!

Company Response:

State: MN

Zip: 550XX

Submitted Via: Web

Date Sent: 2023-10-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7732051

Date Received: 2023-10-20

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Unknown company contacted me to collect about an unfamiliar debt

Company Response:

State: PA

Zip: 18976

Submitted Via: Web

Date Sent: 2023-10-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7729807

Date Received: 2023-10-19

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: my father used my social security number to open a credit card in my name and now it has been sent to debt collectors that want me to pay for them. i just turned XXXX.

Company Response:

State: SC

Zip: 29588

Submitted Via: Web

Date Sent: 2023-10-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7729648

Date Received: 2023-10-19

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: Midland credit tried to sue me in XXXX. I hired a lawyer and the case was dismissed with prejudice. The lawyer and emails state that they can no longer harass me or contact me and they are still constantly calling me

Company Response:

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-10-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7729578

Date Received: 2023-10-19

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Disputed Midland credit management on XXXX, disputed XXXX accounts. Asked for specific details to verify alleged debt. XXXX verified both accounts without providing the proper information requested by me. Account XXXX is inaccurate with original balance, past due balance and balance being inaccurate, therefore must be removed pursuant furnishing inaccurate, harmful data. Account XXXX has a past due balance, which is inaccurate reporting since it cant be past due on a collection account therefore I demand immidiate removal.

Company Response:

State: PA

Zip: 194XX

Submitted Via: Web

Date Sent: 2023-10-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7729562

Date Received: 2023-10-19

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I contacted the debt collector company and XXXX XXXX to state this acct XXXX opened on XX/XX/2023 from the debt buyer with a total {$1800.00} past due as of XX/XX/2023. This charge was identity theft and they will not remove it. Theese are the companies below that it was reported to. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX ( XXXX ) XXXX Compliance Department XXXX XXXX XXXX XXXX. XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, GA XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX

Company Response:

State: TX

Zip: 763XX

Submitted Via: Web

Date Sent: 2023-10-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7729403

Date Received: 2023-10-19

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Midland Credit Management keeps destroying my credit regarding an account that I do NOT owe that is NOT mine. I have been a victim of identity theft and have taken the appropriate legal action. Even if this were valid, per my attorney this account would still be a violation of my rights under the FDCPA because they are listing this account as " open '' which is a violation of his collections can be reported on file, as they can not report past due, late, or open. In the past I had made a request of information such as proof of ownership, verification ( NOT validation ) of the original creditor, last 2 years of payment history, and a copy of the agreement with my alleged signature. I received nothing other than repeated bills, and had they not violated my rights and provided the information I requested under my full right to do so, i could have gotten to the bottom of my identity theft sooner.

Company Response:

State: WV

Zip: 25801

Submitted Via: Web

Date Sent: 2023-10-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7728791

Date Received: 2023-10-19

Issue: False statements or representation

Subissue: Impersonated attorney, law enforcement, or government official

Consumer Complaint: ON DATE XX/XX/ I SENT A LETTER TO MIDLAND CREDIT MANAGEMENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, CA XXXX # XXXX TRACKING # XXXX FOR VALIDATION OF THE DEBT. THEY REPLIED TO MY LETTER ON XX/XX/XXXX WITH A LETTER " RESOLVE YOUR LEGAL COLLECTIONS ACCOUNT ''. THEY GAVE ME 3 OPTIONS TO PAY BUT THEY NEVER SENT ANY DOCUMENTION SUPPORTING VALIDATION OF THE DEBT.

Company Response:

State: TX

Zip: 77396

Submitted Via: Web

Date Sent: 2023-10-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7728263

Date Received: 2023-10-19

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: I signed up with XXXX, a debt solution company, to help settle multiple open end credit accounts in XXXX up thru this year, XXXX. I originally had an account with XXXX that was added to my program and somehow XXXX removed this from my list of accounts which they claimed was removed due to confusion from midland credit debt collection company having multiple accounts. I was made aware of the account not being in my XXXX XXXX program because I received a court summons in the spring of XXXX. Once I received, I contacted clear one who was able to add the account to my program, in which I also added hundreds to thousands of dollars in order for the negotiations to be reached and a settlement agreed upon with midland credit agency. I was advised by clear one that I did not need to go to court and all items have been taken care off. XX/XX/XXXX, I received noticed that my program was complete and all debts settled. Fast forward to the end of XX/XX/XXXX, I received a copy of a request for garnishment of wages that was filed by midland credit attorneys on an account that was already had an agreed settlement. I promptly called clearone advantage who advised my to contact midland credit as I no longer had accounts open with them and advised midland credit agency should speak with me. I called midland credit who would not discuss my account due to my representation. Therefore, I contacted XXXX XXXX back, filed the complaint and asked them to reach out to them to have this stopped due to the previous PAID and SETTLED account. XXXX XXXX advised this could take up to 2 weeks and someone would contact me back. I had to call clear one multiple times to get an update, the negotiations department does not take calls from customers, the management would not call me back and on XX/XX/XXXX, I received a notice from my employer that my wages would be garnished for 25 % of my paycheck which is more than what I owe. To this date, no one seems to care besides 1 agent, XXXX XXXX XXXX XXXX at XXXX XXXX XXXX who continues to call me even though there has not been updates. Her management has not called per her and my request. Even though she is does not have the authority to help, she at least talks with me to ensure she continues to escalate and try to get someone to assist me.

Company Response:

State: MD

Zip: 21740

Submitted Via: Web

Date Sent: 2023-10-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.