ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7704335

Date Received: 2023-10-16

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: On XXXX I found out that there are 2 debt collections and credit card accounts under my credit report which are not mine. So I contacted all 3 credit bureaus ( XXXX, XXXX and XXXX ) and also all the credit card company and debt collections. The thief used my identity opened accounts : 1. Midland Credit Management : {$610.00}, date opened on XX/XX/XXXX. 2. Midland Credit Management : {$500.00}, date opened on XX/XX/XXXX. The representative XXXX in the fraud department of Midland Credit Management told me that he will mail me the letter to let me know what documentations that I need to provided. On XXXX I received the letter, and I faxed them back the identity fraud as they requested.

Company Response:

State: NY

Zip: 11358

Submitted Via: Web

Date Sent: 2023-10-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7698572

Date Received: 2023-10-15

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I have not giving this company any written consent to furnish any accounts on my credit report. This is a violation of my privacy rights and every account on my report is closed. My credit report is frozen with all credit reporting agencies. This company has committed a fraudulent act. I have no business or dealing with this company. Remove this account from my report.

Company Response:

State: TX

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-10-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7698476

Date Received: 2023-10-15

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: In accordance with the Fair Credit Reporting act Midland Credit Management Inc. has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my wet signature. 6. Please provide a complete account history, including any charges added for collection activity. 7. Cease and desist as this is identity theft. For 15 USC 1692 et seq., this Notice has the same effect as a dispute to the validity of the alleged debt and a dispute to the validity of your claims.

Company Response:

State: CA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-10-15

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7697787

Date Received: 2023-10-14

Issue: Incorrect information on your report

Subissue: Information is missing that should be on the report

Consumer Complaint: On XX/XX/ I sent Midland Credit Management a debt validation letter asking them to provide the following. Agreement with there client that grants midland credit the authority to collect the alleged debt, signed agreement debtor has made with debt collector, or other verifiable proof debtor has a contractual obligation to pay debt collection, any agreement that bears the signature of debtor wherein agreed to pay creditor, all statements while account was open. Midland Credit Management only responded with copies of billing statements and old bill statement copies

Company Response:

State: NJ

Zip: 07108

Submitted Via: Web

Date Sent: 2023-10-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7697112

Date Received: 2023-10-14

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: I was making payments on time but I was involved in a car accident and I tray to negotiate with them I I told with them about my situation but they didn't work with me also they send my to collection I didn't think is fair becouse becouse I dint have income even for my self and also I didn't have enough money to pay the amount they want to pay to the company

Company Response:

State: NY

Zip: 11219

Submitted Via: Web

Date Sent: 2023-10-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7696098

Date Received: 2023-10-14

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: Midland Credit Management has harassed me even after I told them to stop calling. They also are reporting false information as I paid off another of my XXXX Credit Card they are not taking off the balance. They continue to call even when I tell them to stop they just hang up the phone and call again a few days later they send letter after letter in mail and harass me to the point where I can't even get normal calls for work. I got call records and audio where I asked them to stop as I started to record every call I answer now with an app that auto records.

Company Response:

State: VA

Zip: 24151

Submitted Via: Web

Date Sent: 2023-10-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7695234

Date Received: 2023-10-13

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: I have reached out to MCM- MIDLAND CREDIT MANAGEMENT, advising this purchase/rental/lease was not made by me. I stated to rep XXXX XXXX that all the rental agreement was sent through XXXX to an unknown email address I do not own nor recognize. I also requested to stop the harassing phone calls to me and family members. There is not and shipping address where these rental goods were sent and no proof that any ID was taken to verify the identity. The representative stated he could not access the account because it has a restriction and refused to provide me with an address to mail out my dispute letter.

Company Response:

State: NY

Zip: 10039

Submitted Via: Web

Date Sent: 2023-10-13

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7694912

Date Received: 2023-10-13

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I received an alert that a collection was placed on my credit file. Once I looked on there I notice a collection was placed with Midland Credit Management on XXXX and XXXX credit files. I have no acknowledgement of this debt or understand how it just appeared out of nowhere on my report, so I disputed it. Additionally, I never received a validation letter or any communication from the credit buyer through any other means. This was all stated in the dispute with the CRA 's, but miraculously came back as the company verified the information as correct. I don't know how that is possible when they never send out the notices required by law! This Company has done this is the past, and will now try and use the credit reporting agencies ( CRA ) and CFPB as middle men to try and pass validation/verification letters and other correspond through in hopes of it qualifying as their communication for FCRA purposes, instead of sending it via certified mail like the regulation requires. These crooks need audited!

Company Response:

State: IN

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-10-13

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7694905

Date Received: 2023-10-13

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: MIDLAND CREDIT MANAGEMENT ACCOUNT # XXXX XXXX THIS ACCOUNT WAS NEVER AUTHORIZED BY ME TO REPORT ON MY CREDIT OR TO BUY MY PERSONAL INFORMATION. ALSO NO RESPONSE FROM COMPANY BY FCRA LAWS.

Company Response:

State: NY

Zip: 122XX

Submitted Via: Web

Date Sent: 2023-10-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7694264

Date Received: 2023-10-13

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Consumer Complaint: To hum this may concern. I XXXX XXXX did not open this credit card account from That was open XX/XX/XXXX. MCM is trying to collect on it. Someone was making payment on the card. till XXXX. It was charged off in XXXX. I have never heard about this card until Now. McM phone number XXXX. When you get this handled, please call or email me at XXXX or XXXX Thank you,

Company Response:

State: MA

Zip: 01887

Submitted Via: Web

Date Sent: 2023-10-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.