ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6898872

Date Received: 2023-04-28

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX City : XXXX XXXX : Illinois Email Address : XXXX You are in Direct Violation of The Fair Credit Reporting Act ( XXXX XXXX ) 15 U.S.C 1681 section 602 A. Clearly states that I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under a open-end consumer credit plan as late for any purpose. Remove these late payment and update this account immediately as you are in direct violation of several laws under The Fair Credit Reporting Act. Furthermore, this particular company bought XXXX, who was my original credit card company who also never notified me that the company was being sold to this particular company and question. And after 13 calls in regards to this matter, the company waived all fees, but did not correct my credit profile. Prior to this incident I had an excellent credit history with the original company.

Company Response:

State: IL

Zip: 60649

Submitted Via: Web

Date Sent: 2023-04-28

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6898681

Date Received: 2023-04-28

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: MIDLAND CREDIT MANAGEMENT is using COLOR OF LAW to furnish inaccurate information about me to consumer reporting agencies that they obtained from the XXXXXXXX XXXX ( the original creditor ) by way of Identity Theft pursuant to 15 USC 1681a ( q ) ( 3 ) as the original creditor did not have lawful consent to disclose the consumers private nonpublic information to any third party as defined by 15 USC 6802 ( b ) ( 1 ) ( B ) & ( C ) of the GLBA.

Company Response:

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-04-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6895195

Date Received: 2023-04-26

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: Midland Credit Management XXXX XXXX, was sent 2 negotiable instruments, one was received XX/XX/XXXX and credited on the account for {$3000.00}. They ( Midland Credit Management Inc., continued to send and call stating the debt was still owed. The instrument ( a bill of exchange ) was never returned. I sent another instrument ( bill of exchange ) for {$650.00} received XX/XX/XXXX, also credited on the account. They kept the instrument and continue to state the debt is owed. They have also reported to my consumer report on XXXX, XXXX and XXXX as in collections, further harming my credit score 15 U.S. Code 1692 - Congressional findings and declaration of purpose, ( a ) Abusive practices There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy. ( e ) Purposes It is the purpose of this subchapter to eliminate abusive debt collection practices by debt collectors, to insure that those debt collectors who refrain from using abusive debt collection practices are not competitively disadvantaged, and to promote consistent State action to protect consumers against debt collection abuses.

Company Response:

State: PA

Zip: 18301

Submitted Via: Web

Date Sent: 2023-04-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6894941

Date Received: 2023-04-26

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I have reported Identity Fraud to all three credit bureaus and wrote a letter to submit to remove this from my consumer report. This is not my account, please remove.

Company Response:

State: SC

Zip: 29229

Submitted Via: Web

Date Sent: 2023-06-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6894806

Date Received: 2023-04-26

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: First there is no record of my original complaint, so this is the second one to report. I have disputed my old accounts with all three credit bureaus recently. XXXX and XXXX have cleared my accounts as they were 7 years old in Texas. I can not get XXXX to do the same. I sent them the same information and documentation for the accounts that are aging. They will not delete the accounts as they say they were verified and updated. I have an old credit report stating the accounts are to be removed XX/XX/2023 and XX/XX/2023 but they come up with a date of XXXX or XX/XX/2023. I have just sent letters to Midland Credit Management and XXXX XXXX XXXX to validate the accounts.

Company Response:

State: TX

Zip: 76087

Submitted Via: Web

Date Sent: 2023-04-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6894243

Date Received: 2023-04-26

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: Midland Credit Management keeps calling and harassing me about a 6 year old debt that was already disputed and removed from all credit bureaus as unverifiable. My phone number is on the National Do Not Call Registry and I also told them multiple times to stop calling and send all correspondence to the mailing address they have on file. They continue to call me daily.

Company Response:

State: FL

Zip: 34683

Submitted Via: Web

Date Sent: 2023-04-26

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6893048

Date Received: 2023-04-26

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any pu rpose.

Company Response:

State: GA

Zip: 30168

Submitted Via: Web

Date Sent: 2023-04-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6891732

Date Received: 2023-04-27

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: in 2020 i tried to buy a house. the loan officer ran my credit and there were three pending accounts that were not paid. one with XXXX XXXX, second with XXXX XXXX, and the last one with XXXX XXXX. the first two accounts were dropped because the loans were in XXXX and XXXX I contacted XXXX XXXX and mentioned about the identity theft, and they responded that I had " benefits from the purchases ''!! XXXXXXXX XXXX sold the debt to Midland Credit Management, and now they are suing me for the account i never opened or had any idea of existing. i would like this allegation to be deleted from my credit report immediately.

Company Response:

State: CA

Zip: 90650

Submitted Via: Web

Date Sent: 2023-04-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6889976

Date Received: 2023-04-25

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I have just looked at my credit report and found items that do not belong to me. I have called the creditors and found that they were opened in Florida. I have never lived in Florida. There is a Florida address being reported on my credit file but I never lived there. I have always lived in NJ and I am including my current license and a copy of a paycheck from 2019 when this XXXX account was supposedly opened showing I was employed and living in NJ during the time frame these accounts were opened. I have tried to disputed these accounts and gotten no help. I need your help to get these fraudulent accounts off of my report.

Company Response:

State: NJ

Zip: 080XX

Submitted Via: Web

Date Sent: 2023-04-25

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6889090

Date Received: 2023-04-25

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: THIS ACCOUNT IS REPORTING INACCURATELY ON MY CONSUMER REPORT. Please provide original documentation bearing my wet ink signature as evidence of my obligation to this inaccurate account. MIDLAND CRED Account Number : XXXX If furnisher is unable to provide the original contract and consumer credit application bearing my wet ink signature, I demand this account be DELETE IMMEDIATELY! Pursuant to the FCRA & the FDCPA I respectfully request to be provided proof of this alleged item, specifically the original contract and application, note or other instrument bearing my signature. Failing that, the item must be deleted from the report as soon as possible. This information is entirely inaccurate and incomplete, and as such represents a very serious error in your reporting causing damage to my reputation. Provide the documentation requested OR delete these items before that time or I WILL FILE FOR LITIGATION.

Company Response:

State: GA

Zip: 31404

Submitted Via: Web

Date Sent: 2023-04-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.