Date Received: 2021-04-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I made a police report for Fraud and Discover still refuses to return my money.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-27
Issue: Managing an account
Subissue: Deposits or withdrawals
Consumer Complaint: I tried to login to my account several weeks ago and couldn't because my phone number had changed. I was instructed to call customer service, and when I did, I was verified by the Discover Bank representative, but was transferred to another employee who told me I needed to send a copy of my driver 's license and social security card. I informed this employee, ( XXXX ), that I had a driver 's license, but didn't have a social security card and haven't had one in many years. I'm a 100 % VA XXXX veteran and won't ever receive social security anyway! After trying to send a copy of my driver 's license on the Discover Bank website, it wouldn't go through. I was told I could mail a copy of it to the Discover Bank XXXX XXXX XXXX address. I then sent a copy of my driver 's license through XXXX and paid extra for overnight shipping. I had been in contact with XXXX at the Discover Bank executive offices about my situation and how I couldn't log into my account because of Discover Bank 's ridiculous verification procedures. She left a message for me that my driver 's license address didn't match my account address, even though it obviously did because I was receiving mail from Discover Bank! I sent a copy of one of these letters by email just to show the truth of this. My CD is maturing in a few days and I still can't provide instructions for the bank on this because my account has been frozen! I have tried all I can to take care of this through the bank but this bank has thoroughly shown me that I need to find intervention to assist me with this matter and to have all of my funds in this bank removed! I have accounts at other online banks and they haven't and never would put their customers through such turmoil, especially over a changed phone number!!!
Company Response:
State: GA
Zip: 31904
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2020, I purchased an espresso machine on XXXX. I paid with Discover card. XXXX delivered the machine totally ravaged. I refused to accept it and returned it to XXXX. I disputed the charge with Discover. XXXX initially lied that they have never received the return. When I submitted the proof that XXXX received the return, XXXX lied that I returned a totally different item. I submitted a proof that I indeed returned the purchased machine. Then, XXXX lied that the serial number of the returned machine differs from what was sent to me. No proof of it has ever been submitted. After I complained to XXXX, XXXX responded that they instructed Discover to close the dispute in my favor and to refund me. Discover claims that it always resolves the disputes in XXXX XXXX favor because it is their biggest customer, therefore it hold me responsible for the charge no matter what, unless XXXX directly refunds the charge. I have been defrauded by Discover and XXXX.
Company Response:
State: CA
Zip: 95003
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have filed a dispute in regards of the incorrect items on my credit report. It has been well over 30 days and I havent received any investigation results.
Company Response:
State: CA
Zip: 90220
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Received calls from so-called Discover card saying they are offering me a discounted interest rate on my Discover card. I do not have A Discover card and Ive asked to be removed from the list but they keep calling. Calling from number XXXX XXXX and XXXX XXXX.
Company Response:
State: IL
Zip: 60177
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: this has to do with all card companies .... SOMEONE NEEDS TO STOP THE CARD COMPANIES PRACTICES OF ADDING THE CHARGES TO ONE 'S CREDIT REPORT ALMOST IMMEDIATELY .... BUT COMPLETE BALANCE PAYOFFS AND PAYMENTS TAKE A MONTH OR MORE TO BE POSTED ... THIS IS XXXX PARDON MY XXXX ... THE COMPANIES HAVE THE ABILITY TO ADD THE CHARGES THAT FAST .... THEN THEY ALSO HAVE THE ABILITY POST CREDITS IN THE SAME SPEEDY MATTER ... I LIKE CAPS NOT YELLING ... EVERY COMPANY DOES THIS AND IT NEEDS TO STOP ... DISCOVER VISA FROM ALL LENDERS MASTER CARD FROM ALL LENDERS.. AND THAT'S YOUR DEPARTMENT ...
Company Response:
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: SUPPRESS OR FLIP TO SOFT INQUIRY IN XXXX ACCOUNT. UNFAIRLY TRIGGERED INQUIRY RAN DISCOVER REPRESENTATIVE ON XX/XX/2021 IT IS IMPACTINGMY CREDIT REQUIRED AND RESPECTFULLY REQUESTED LETTERS ATTACHED
Company Response:
State: GA
Zip: 300XX
Submitted Via: Web
Date Sent: 2021-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Scammer stole my card and bank information using my voice and phone number and email to respond to charges by agreeing to them. I now have to go through bankruptcy to cover the charges on my credit card and the loss of my XXXX I had in my XXXX XXXX accounts. I also had to pay back XXXX they took from my line of credit. XXXX only gave back XXXX, XXXX XXXX rejected the payments, but Discover Card never refunded me and refused to. They stated since 'I'agreed to the charges, there was nothing they could do.
Company Response:
State: MD
Zip: 215XX
Submitted Via: Web
Date Sent: 2021-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-24
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I paid for prepaid credit to establish and build a Fico score while paying bills. It was taking Discover card so long to send a card after the payment that I told them to not open the account. I was told that I have no choice but to wait for the card. I began using it last month. In that month I paid as many bills as I could continuously making payments but Discover card was too slow in updating my transactions. This caused a double payment that left my bank overdrawn. I fixed it. That same payment went through again days later to Discover and probably remade by Discover and I fixed it again then making a smaller payment and taking care of the bank fee again. Next I was locked out from my online access to view anything while other payments were being declined when I have available credit for them not to have been declined however I dont even care about that. Im still locked out from my online access and have had to take care of other bills outside of using the Discover card. I need to for my personal records and business of my own view my own transaction records to know what was purchased and when but am disallowed. At this point I am deeming them as useless wastes of my time and setbacks. Bad business. Im demanding that they close my account and they are refusing to. Its all prepaid, my own money that I want put back into the account that they take money out of in my name.
Company Response:
State: NY
Zip: 11207
Submitted Via: Web
Date Sent: 2021-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-23
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: As a XXXX year old, XXXX XXXX veteran of the XXXX era, XXXX XXXX ( can't see out of XXXX XXXX and barely able to XXXX out of the other ) it has become unbearable to continue to fight the enemy. The enemy is Discover Financial Services of Delaware and their allies the debt collectors operating with complete impunity because they are licensed State of Michigan Lawyers operating under the name of XXXX & XXXX, XXXX. This situation goes back to XXXX when I signed an application for a Discover Card from the then XXXX XXXX XXXX XXXX Over 17 name and changeovers Discover Financial took a {$10000.00} debt and has made it over {$30000.00}. Their debt collectors have denied me the right to make installment payments. Did I mention this account goes back to XXXX. This debt was in my name only and just a few of the legal bullying incidents include : A judgement which was blunted because my attorney, me, didn't realize you can't subpoena Discover 's contract owners because they were out of state. So representing myself Pro Per or Se I attempted to reconcile the court case. Discover is a XXXX dollar company with unlimited assets and their representatives have filed over 1,600 cases in the XXXX. District Court, so yea, they won, win, and keep winning in spite of 1 ) Placing illegal Judgement Liens on my ex-wife 's real property in XXXX, XXXX and XXXX. All that in spite of laws that call such actions illegal, immoral.
Company Response:
State: MI
Zip: 49684
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A