Date Received: 2023-08-04
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: CREDIT ACCEPTENCE HAS STOLLEN FROM ME AND MY HUSBAND. They are 100 % aware of the fraud that accused suring our sale. They CONTINUE to force me to sue one person after another. They are next : ) As they continue to allow my truck to sit in the shop. they continue to force us to pay for a loan for goods and products we NEVER received. The ignore and Lie in every response and feedback they proved. Stating they have talked to me. They have NOT a single time. They contimiue to charge me XXXX a month for gods I did not get that are not in my possession and have not been for now 18 or 19 months!!!!!!!!!!! I AM PERSONALLY GOING TO SUE YOU. I WONT SETTLE OUT OF COURT LIKE EVERYONE ELSE BECUAE IM GOING TO RUN MY MOUTH FROM OJNE END OF THE COUNRTY TO ANOTHER. IM GOING TO CONTINUE TO CALL THE XXXX XXXX AND SEE MY XXXX XXXX XXXX XXXX XXXX GIVES HER A CALL NEXT WEEK. YOU ALL ARE THEIVES. YOUR CONTRACT STATES I AM OWED MONEY FOR DENIAL OF USE OF THE WRRANTY AND FOR EVERY DAY YOU CONTINUE TO DENY ME USE AND CHARGE ME!!!!! SEE YOU IN COURT AND YOU WILL SEE ME IN COURT. YOU WONT SE ME IN ARBIRTRATION. AS YOU FAILED TO FOLLOW YOUR CONTRACT AGREEMENTS NO COURT WILL MAKE ME GO TO ARBITRATION AND I HAVE A LEGAL RIGHT TO A TRAIL AND A JURY TRAIL YOU CAN TRY WHATEVER GAMES YOU WANT. PLAYED THIS GAME ONCE NOW MOVING ONTO YOU!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48371
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I Sent a Identity theft alfadavit form to XXXX, XXXX, and XXXX on XX/XX/2023. Listing the following accounts as identity theft : Credit Acceptance Account # XXXX XXXXXXXX XXXX Account # XXXX XXXX Account # XXXX XXXX XXXX XXXX Account # XXXXXXXX XXXX XXXX XXXX Account # XXXX XXXX XXXX XXXX XXXX Account # XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX Account # XXXX XXXX XXXXXXXX XXXX XXXX. Account # XXXXXXXX XXXX XXXX XXXX Account # XXXX This now my second time sending in a identity theft alfadavit disputing these accounts There is an attachment for XXXX XXXX XXXX XXXX Account XXXX XXXX showing they were ceasing the collection for the debt and removing it from all bureaus and have not yet. I have also seperately online disputed these accounts as well with XXXX and XXXX and XXXX but they keep coming back fromt the creditor as verifed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I have contacted this company regarding the vehicle that I financed through them. I tried to resolve the transmission troubles I had by asking Credit Acceptance to help me, but was rejected and told about using my extended warranty plan to take care of the issue. I decided to leave it alone with the financing company. Fast forward to XX/XX/2023. I called in asking what can be done now that the vehicle was no longer operating. I was given options and was told that someone would call me that Friday to discussion the options in further detail. By that evening, my van was towed. At first it was a mystery that left me awake all night wondering what happened. When I called Credit Acceptance, the rep stated that someone called them stating that my vehicle was abandoned and that they had to secure the vehicle or it would be impounded. I asked the rep who did it and I was told that she could not give me that information. I asked if the letter that being mailed out reflect the call and the person who made the call and received no response. I decided to contact everyone involved in this mystery. Unfortunately, I have not gotten any closer to an answer and I am still without a vehicle. This event caused me to possibly lose out on holding XXXX accountable for causing the vehicle to be inoperable. I nor the sheriffs office can get Credit Acceptance to answer questions. On top of that, Credit Acceptance sent me a certified letter stating that my van was repoed due to non-payment, but when I ask the rep about this, I was told that my account was not in repo status due to non payment. When I ask for a letter to reflect that, I am told that they cant do that. Instead of me receiving help from them, I have been bombarded by daily calls asking me to pay and retrieve the van. When I ask why are you calling me to pay, but you cant alert me when my van is reported abandoned?, I get stumbles and stutters. I want this matter to be resolved. I originally filed a complaint through the attorney generals office, but the complaint was forwarded to CFPB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30019
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: Purchased XXXX XXXX XXXX on XXXX XXXX car was registered and License in XXXX XXXX GA XXXX I had reach out to credit acceptance several time via phone and registred mail to requet that they forward lien holders title for the car and prior to submitting this formed I have not receive any response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08021
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Ive been back and forth with Credit Acceptance in regards to their Unfair or deceptive acts or practices and upholding their sole duties and responsibilities according to federal law. As per Credit Acceptance response to the Consumer Financial Protection Bureau Complaint sent XX/XX/XXXX, On XX/XX/XXXXXXXX XXXX XXXX Legal Consultant in the Credit Acceptance Compliance Department Stated Because Credit Acceptance has a duty to furnish accurate information to the bureaus, no changes or updates are necessary. - ( Refer to Exhibit.A01 ) After obtaining my consumer report, Credit Acceptance Corp. has continuously furnished completely inaccurate information to my consumer report with the following Consumer Reporting Agencies : XXXX, XXXX, XXXX, and XXXX. In Accordance with my consumer report, Credit Acceptance Corp. furnished the following inaccurate information : the Current balance amount {$18000.00} and the Original Balance amount {$13000.00}. In addition there are different dates being reported to each Consumer Reporting Agency for the following : Last Payment, Date Account Opened, Date Reported, Loan Terms, and payment history. - ( Refer to Exhibit.D01 ) As specified by Credit Acceptance Customer Portal Transaction History dated XXXX XXXX XXXX the Remaining Balance stated {$23000.00}, the Initial Balance date XXXX in the amount of {$24000.00}, and the Past Due amount stated {$9700.00} Dated XXXX XXXX XXXX - ( Refer to Exhibit.C01 ) However, Dated XXXX XXXX XXXX Credit Acceptance updated the information on the Customer Portal with the following information : Remaining Balance amount stated {$19000.00} and the Past Due amount stated {$19000.00}. - ( Refer to XXXX ) As per Credit Acceptance response per CFPB Complaint, XXXX XXXX XXXX Consult Stated As of XX/XX/XXXX, were furnishing your account status to the credit bureaus as '' " 180 days or more past due. - ( Refer to Exhibit.A01 ) According to the information being furnished to the above mentioned consumer reporting agencies the Account Status and Payment Status states 120 days late. - ( Refer to Exhibit.D01 ) Furthermore, XXXX XXXX Legal Consult also stated my Investigation confirms that we have adhered to the law in connection with your account - ( Refer to Exhibit.A01 ) Thus evidence as indicated above shows willful and negligent noncompliance. There was an investigation conducted by XXXX XXXX Legal Consultant in the Credit Acceptance Compliance Department on the information being furnished to the consumer reporting agencies, in which means XXXX XXXX was completely aware of the consistent inaccurate, and discriminating information. Furthermore, XXXX XXXX created the balance amounts ( Referencing to the Current balance amount of {$18000.00} and the Original Balance amount of {$13000.00} being furnished to the consumer reporting agencies ) or XXXX XXXX willfully overlooked such information because their internal system discloses information that has not been disclosed to I, XXXX XXXX the Consumer. Credit Acceptance is in Violation of the Following ; 15 U.S. Code 1681, 15 U.S Code 1681s-2, 15 U.S. Code 1681n, and 15 U.S. Code 1681o. In the words of XXXX XXXX Legal Consult as per CFPB Complaint response, Including the 22.99 %, appears on page 1. This APR is lawful in your state. - ( Refer to Exhibit.A01 ) Credit Acceptance is in Violation of Florida State Law Title XXXIX, 687.02 & 687.03 Pursuant to Florida State Law Title XXXIX, Chapter 687 - 687.03 Unlawful rates of interest It shall be usury and UNLAWFUL for ANY person to charge or take for any loan or obligation a rate of interest greater than the equivalent of 18 percent per annum simple interest, either directly or indirectly. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' A financial institution may not disclose nonpublic personal information to a Nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. " ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. I was told this discriminating information had to be reported to my consumer report pursuant to federal law according to privacy policy and CFPB response. The Consumer reporting agencies are all third party non-affiliate companies. Reporting my nonpublic personal information to non-affiliate companies while violating the Fair Credit Reporting Act is in clear violation of the Gramm-Leach-Bliley Act and my privacy rights under the Privacy Act of 1974. Credit Acceptance Corporation has either been in or is in multiple lawsuits in regards to their unfair or deceptive acts or practices. The company knowingly and willfully or should have known prior to customers signing their contracts, that borrowers would not be able to repay and default on their loans. Credit Acceptance internal system Credit Approval Processing System CAPS predicts how much money the company will make over the period of such loan regardless of the borrower 's inability to pay. Credit acceptance has profited millions of dollars from the very same customers that has been harmed by way of harassment, discrimination, outrageous interest rate, fraudulent contracts, financial distress, family and household losses. - ( Refer to Exhibit.G01 ) - ( Refer to Exhibit.G02 ) - ( Refer to Exhibit.G03 ) This erroneous information has damaged my credibility, caused a great deal of financial distress, and is preventing me from being able to provide for my household and family. Credit Acceptance and the Consumer Reporting Agencies mentioned above has been aware of this discriminating information for over a year. Each company has said to have conducted an investigation in regards to this information however, the information herein shows there has been no such investigation or during the investigation, said companies willfully chose to overlook the inaccuracies contained. The business acts and/or practices of this company is completely unethical and there needs to be an audit done on my account IMMEDIATELY! Credit Acceptance Corporation has a Security Agreement with the Security Exchange Commission. Credit Acceptance ( XXXX : CACC ), Credit Acceptance Commission file number XXXX, Indenture Trustee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Minnesota XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Minnesota XXXX - ( Refer to Exhibit.H01 ) Per Credit Acceptance Corporation and XXXX XXXX XXXX indenture agreement, Ive sent in via registered mail the proper instruments and documents needed to tender my security in exchange for payment to the Indenture Trustee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Minnesota XXXX. - ( Refer to Exhibit.J01 ) I would like for this matter to be resolved. if your company continues to willfully and negligent non-comply, I will be filling a Federal Trade Commission Report and an Attorney General Complaint. My Account with Credit Acceptance Corporation Amount Number : XXXX needs to be audited IMMEDIATELY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77373
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Hello, I was a victim of identity theft, and my credit report has fraudulent accounts and inquiries due to this. I mailed a dispute to XXXX, XXXX and XXXX on XX/XX/XXXX. I included my driver license, social security card, proof of residence, identity theft report ( XXXX ) and XXXX letter. XXXX, XXXX and XXXX require this information to remove fraudulent items from your credit report. XXXX, XXXX and XXXX have failed to remove the following account Credit Acceptance Corporation opened XXXX of XXXX. I'm asking each aforementioned credit bureau to remove this fraudulent item from my credit report immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38141
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: 1. Payments made arent applied properly. 2. Incorrect credit reporting. 3. Credit Acceptance obscured the true cost of its loans to car buyers, leading to severe financial distress for me. 4. Aggressive debt collection tactics on loans its own systems predicted that borrowers cant afford to repay. 5. Impossible to pay off loan due to manipulative tactics to set up me up to fail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20705
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Credit acceptance is still reporting to credit bearueas and its over XXXX XXXX XXXX. I disputed with XXXX and they said it was verified as accurate but I have proof its over XXXX XXXX XXXX. This should not be showing on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34741
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Recently, I did an investigation on my credit report which is caused severed XXXX upon and found unverifiable, invalidated, inaccurate, and questionable items that your agency didn't make sure it was reporting 100 % correct. In accordance with the Fair Credit Reporting Act, everything has to be 100 % accurate on my credit report and Under 15. U.S Code 1681 e ( b ) and 15 U.S Code 1681i ( 5 ) these accounts are in violation of not reporting 100 % accurate. The credit reporting agencies stated that these accounts were properly investigated and came back as verified. However, how is this true when there are several inaccuracies showing on my report? As a consumer, I request to know all the steps your agency took to insure these items were % 100 accurate under 15. U.S.C 1681i ( 7 ) Method of verification-Description of reinvestigation procedure. Account info CREDIT ACCEPTANCE CORP Account number XXXX Open/closed Open Date opened XX/XX/XXXX Account type Auto Loan Payment summary XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PAYMENT HISTORY LEGEND Status Open. {$5400.00} past due as of XX/XX/XXXX. Status updated XXXX XXXX Past due amount {$5400.00} Original balance {$11000.00} Monthly payment {$0.00} Last payment date XXXX XXXX, XXXX Additional info Responsibility Individual Terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Credit acceptance XXXX XXXX XXXX XXXX XXXX obscured the true cost of its loan to me the car buyer, leading to severe financial distress for me the borrower and subjected me to aggressive debt collection tactics on a loan its own system predicted that I the borrower couldn't afford to repay, also using the credit reporting agencies to harass and continue to further destroy my credit. Preservation of consumers claims and defenses, were not included in the contract pursuant to 16 cfr 433.2 ( a ) Securities and Commodities fraud pursuant 18 usc 1348. Also no consideration for the negotiable instrument that I created by, so UCC 3-202 Allows me the right to renegotiate the contract.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A