Date Received: 2019-06-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Someone have got a car in my name and manipulated my information. I am XXXX and have been taken advantage of. Someone keeps opening accounts in my name. I have not opened an car with credit acceptance and am in a bad situation because people keep taking my information and stealing my identity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22802
Submitted Via: Web
Date Sent: 2019-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-10
Issue: Credit monitoring or identity theft protection services
Subissue: Received unwanted marketing or advertising
Consumer Complaint: I was given a loan for a car to which my first problem was the same day. Car was dead. Battery was replaced. Then I took the car in on numerous occasions and each time they said there was no problem. By the fourth or fifth month the whole transmission fell out the car. It was supposed to be covered but in a turn of events they said I will have to pay for the tear down which could have ran me up to {$5000.00}. Now that is not fair. I reported it immediately and told them to keep the car. Then later I found out there was a problem about a salvaged title which was another problem. Now I get called from them several times a day everyday. It has gotten so bad I put them on block and they still call from other numbers. The harrassment is out of control.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07017
Submitted Via: Web
Date Sent: 2019-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-04
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: On XX/XX/XXXX, I requested the interest rate charged per month again and Credit Acceptance refuses to do this. Credit Acceptance refuses to credit me the proper refund since I cancelled a worthless warranty on XX/XX/XXXX {$1700.00} rolled into a 22.99 % auto loan. I cancelled this XX/XX/XXXX, and only received a {$1700.00} credit. I asked for a print out of payments I made monthly ( 10 ) towards the XXXX on loan. From XX/XX/XXXX to XX/XX/XXXX. 14 payments are due to me as a refund plus pre-calculated compound interest.They refuse.Predatory lending and unfair-deceptive consumer fraud- for they never ran my credit report. How did they arrive at 22.99 %?, they refuse to answer. I told them they are charging interest more than the car is really worth. No answer. Predatory lending. I told them there is no compound interest in Arizona or pre-calculated interest by lay. No answer. I requested my pay history and pay off statement showing the monthly interest. Credit Acceptance is a predatory lender.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2019-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-04
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Credit Acceptance Corporation repossed my car and l paid the car off all l owe was the Finance Charge after looking at the paper work, credit acceptance repossed my car XX/XX/XXXX and never mail me any paper work so l believe l was done with the car, now XX/XX/XXXX the court is garnishing my paycheck and l can not afford a lawyer to sue credit acceptance, l believe the lender broke the law, can you help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14850
Submitted Via: Web
Date Sent: 2019-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I disputed an account from Credit Acceptance Corp through XXXX on XX/XX/XXXX. XXXX says that the account will remain because the creditor verified that the information they have is correct. They said I should contact the creditor myself. I sent a letter to the creditor via certified mail dated XXXX XXXX, requesting validation of this account by way of a signed contact dated XX/XX/XXXX. My letter was received and signed for on XX/XX/XXXX by Credit Acceptance Corp. I also mailed a copy of my letter to CFPB, XXXX, XXXX, and XXXX. All 3 credit bureaus opened another dispute when they received my letter. Today, XX/XX/XXXX, XXXX says again, the account shall remain, because the creditor claims the information to be true and the bureau is only a data collector. The creditor has not sent any validation that I opened any type of account with them XX/XX/XXXX, as I did not. This creditor can not provide a signed contract that doesn't exist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27612
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I had an account with Credit Acceptance Corp. in XXXX Michigan for a car loan. I fall behind with the payments and they repossessed the car in XX/XX/XXXX. In XX/XX/XXXX i contact the law firm that they use to sue me and offered to pay a reduced amount of {$1000.00} dollars to settle the case. The lawyer said that they have to contact their client to see if they will accept that amount. Couple days later i contacted the law firm and they told me that the client said they will accept no less than {$1400.00} dollars to settle the account so i agreed and paid that amount the same day anyway i received information in the mail from the law firm and the court saying that the account is paid off and settle and the case against me was dismissed but Credit Acceptance Corp. havent report to the credit agencies that the account is settled. I contacted them in XX/XX/XXXX and they told me they were waiting for information from the court so i told them i received mine in XX/XX/XXXX them the lady said oh they have received the documents and they would update the information with the credit agencies no later than the XX/XX/XXXX and until now they havent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21703
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Requested this information and still nor response. Notice of Deficiency After carefully reviewing the notice in the amount of XXXX as of XX/XX/XXXX. The amount received from disposition of the vehicle was XXXX ; and the remaining is XXXX per your documentation. After credits of XXXX per gap insurance, the remaining the company stating, Im responsible for is XXXX. As a consumer, Im exercising my rights under the 1977 Fair Credit Report Act. I hereby, requesting the accuracy of reporting. 1. The bill of sale between Credit Acceptance and XXXX XXXX of XXXX. 2. How the amount was calculated expenses incurred in retaking a vehicle on a closed account? 3. The amount generated of the amount of credit to my account. Included any payments received since date in item 1 above other credit to which is entitled, including rebates on a 2011 XXXX or credit service charges or ancillary products such as a Gap contract of XXXX 4. Do your company have a license to practice in Pennsylvania? if so, please provide the number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17055
Submitted Via: Web
Date Sent: 2019-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This vehicle was totaled XX/XX/12. XXXX XXXX paid the remaining balance of {$3000.00} on XX/XX/12 to Credit Acceptance Corp XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX. The vehicle mentioned had {$3800.00} of equity in it, which was paid to XXXX XXXX XXXX, XXXX on XX/XX/12. This brings me to the matter of the company listed here consistently reporting to my credit file as being a repo. Enclosed is a letter from the insurance company proving that they were paid and that they accepted the check and so did as I. Also, included are previous dispute letters requesting removal of the inaccuracies of their reporting to my credit file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20735
Submitted Via: Web
Date Sent: 2019-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-18
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: I went in to purchase a car that was on XXXX XXXX website for XXXX after paperwork was all done they charged XXXX for the car on XX/XX/24 before signing any paperwork I asked the dealer was the XXXX is what I was paying for the car the dealer assured me that I wasn't and said look at the sales contract which stated it was aroundXXXX. I received my paper from credit acceptance and it showed that I had a balance of XXXX. I contacted credit acceptance they advised me the dealer is the one that did contract and to contact them. I went back to the dealer and told them the ordeal and one of the dealers stated " I did not make u buy this car nor I did not show u this car ''. Basically saying they don't care they have thier money. So now I'm stuck in a 60 mos lease paying XXXX for a XXXX dollar car. This is obsurb.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36526
Submitted Via: Web
Date Sent: 2019-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: on XX/XX/2019 sent letter to Credit Acceptance requesting information regarding the sale of vehicle after repossession. Company failed to comply with FCRA 1977 rule regarding reporting and sale.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17055
Submitted Via: Web
Date Sent: 2019-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A