Date Received: 2020-04-28
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I'm XXXX. I live in a hotel. I was able to got a car due to my bad credit.. I purchased a XXXX XXXX XXXX XXXX XX/XX/XXXX. The loan is from Creditacceptance. I started driving for XXXX/ XXXX to get myself together. I accepted the terms of {$360.00} a month for 60 months. They loan interest rate of 23 percent. The total I would have to pay back was XXXX total. For the entire year I paid it. I was also told by the dealership that after a year I can call and negotiate my loan to get the interest lowered. I called the loan company and they said no they can not. I am still paying it. As of today XX/XX/XXXX, if I wanted to buy the car outright I would pay {$11000.00}. My car has dropped in valve fast because of the mileage from driving from XXXX/ XXXX. The value if I wanted to trade it i think when I check was around {$2200.00}. Which would leave me owing {$9200.00}. The other problem the car had 2 recalls. I took to the dealership they said it was fix and 5 days later the problem is still occurring. They said I need to buy a new engine and there nothing more they can do. This recall is the reason why my car was smoking and oil was leaking coolant leaking. I guess XXXX do not want to take responsibility for the problem they created. I contacted XXXX, ALSO XXXX MANUFACTURE. SO I CANT DRIVE BECAUSE IM AFRAID MY CAR WILL OVERHEAT AND SMOKE AND I HAVE THIS LOAN TO PAY. PLEASE HELP!!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07060
Submitted Via: Web
Date Sent: 2020-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/XXXX this account was paid in full and lien released to XXXX XXXX and reported/updated to all three credit bureaus on XXXX XXXX, stating this account was paid in full and closed. The car I purchased had an acceleration defect in which the dealer I purchased the car from, after several attempts was unable to fix the issue ; I made a compliant to XXXX, who decided to repurchase the car under the California Lemon Law. Under this law it states that if a car is bought back by the dealer or it's manufacturer, all money paid toward the car ( down payment, car notes, repairs, car rentals etc. ) is to be refunded minus the mileage usage. I received a letter dated XX/XX/XXXX as proof of the account being paid in full and closed and lien released by Credit Acceptance, as well as the breakdown of all monies received to pay off the car and what i would receive as a refund. After a couple months Credit Acceptance reopened the account and reported that I owed XXXX, followed by another XXXX a couple of months after that totaling XXXX showing that I owe on all three credit reports. These are the two car payments that were due to be refund to me from the repurchase of the car. I do not owe this money and have disputed this inaccurate information with the credit bureaus numerous times and the company keeps reporting back that they have certified that the information is accurate and for the account to remain on my report as is. So I decided to dispute this account directly to XXXX on XX/XX/XXXX and uploaded all the proof to verified this account was indeed paid in full/closed per the letter from Credit Acceptance. I received results today, XX/XX/XXXX stating the account status remains the same as me owing, and that the company sent certification again that this information was accurate. I asked XXXX numerous times to send me the certified information to me so I can review it and the representative named XXXX at XXXX, stated that I would have to subpoena that information if i wanted it. XXXX has not been cooperative and they still insist on not changing the status of this account although I sent them the proof they requested. XXXX is basically taking the word of Credit Acceptance because they are being paid by that company to report this inaccuracy on my credit report. I am tired of the back and forth with both the company and XXXX. I need help from another agency now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90047
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-28
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: In XX/XX/2018 a vehicle was purchased and I was listed as a co-signer. After the primary borrower neglected to pay I never received notification that the primary borrower was behind on payments. After the car company sold the vehicle for more than the balance owed on the vehicle and is still attempting to collect it. I am asking that this car company provide the bill of sale for this transaction which proves I do not owe anything for this vehicle. Also, I would like them to prove that they notified me when the borrower failed behind on payments. According to the Fair Credit Reporting Act, creditors must notify borrowers and give them at least 30 days to dispute the validity of debt before placing it on someone's credit report, this right was denied to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-28
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/XXXX I visited the XXXX dealership in XXXX, Maryland. I worked with a car salesman and found a XXXX XXXX XXXX that I wanted to get. The down payment was {$1800.00} and I advised the dealer and loan officer that I would not have the money until the first week of XXXX. Although papers were signed at that time, an agreement was made to hold the vehicle for 7 to 10 days. It was stipulated that I had to call in every few days to express my continued interest. On XX/XX/XXXX I paid {$1800.00} and left the dealership with my new car. My monthly payments, I later found out, should have been adjusted to the 2nd of each month. However, since it was not, I received a call a few weeks ago advising me that I owed a payment for XX/XX/XXXX. In good faith, I made the payment. Simultaneously I asked my bank to send me my records and discovered that I was current not behind. Despite letting Credit Acceptance know the above, I have been receiving calls to the point of harassment. On XX/XX/XXXX they called my number 20 times. Today I contacted XXXX and spoke to XXXX in the Loan Office and explained what is going on. I then let Credit Acceptance know that he would be providing the documentation needed to confirm that I am current. The calls still continue. It is XXXX XXXX and I already received two calls. I need Credit Acceptance to stop calling and harassing me please. Your help is deeply appreciated. Thank you. XXXX XXXX
Company Response:
State: MD
Zip: 21044
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Was buying a XXXX XXXX XXXX, had full coverage also DAC, Car was totalled insurance company paid. XXXX Dac paid XXXX account was paid in full. Credit Acceptance Corp. Shows a XXXX XXXX XXXX Wrong model and reported I still owe XXXX on car plus over XXXX in intrest. I've tried working with them to correct this and remove from my credit report and have had no help in removing. The information they filed is incorrect the value of the XXXX XXXX XXXX that I owned was paid. There was no XXXX XXXX XXXX ever owned by me their information is incorrect and false. Please help remove this from my report. The insurance co was XXXX claim # XXXX. Paid in full
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78382
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: On XX/XX/XXXX I signed a contract with Credit Acceptance Corp Account # XXXX to finance the purchase a XXXX XXXX XXXX XXXX useing auto pay from my bank. From XX/XX/XXXX to XX/XX/XXXX all payments were on auto pay until I stopped payment because I became unemployed in XX/XX/XXXX and direct deposit stopped. Being unemployed I still managed to make all payments up to this month working for myself to survive. Paid {$380.00} on XXXX and Paid {$200.00} on XXXX. On XX/XX/XXXX I called and ask Credit Acceptance could they lower my interest rate and refinance the vehicle to a lower rate because I was unemployed and working for myself. They replied No. I also ask can lower my interest rate, that answer was also no. When I bought the car my credit was bad because of some past problems. If you look at my credit score when I bought the car and look at it now its a big difference. Im getting calls from the lender almost every day, asking when can we expect the next payment. With this Corona Virus affecting thousand of people Im doing the best I can getting the money to pay my bills. Even my cell carrier XXXX is giving more talk, text and more during this virus situation. If you can help me, I need them to stop the horasing calls and try to get them to refinance the car or lower the interest rate I would be more than happy. I dont want to ruin my credit, I will pay them but its hard to get work now and they wont accept a hundred dollars from me to apply on the account. If you need to contact me my info is below. Thanking you in advance for your support ... XXXX XXXX XXXX E-mail : XXXX Cell : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21225
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I called Credit Acceptance and explained that I was in furlough. I was informed that there was nothing that could be done but to make payments on the account. I then explained to the agent how the cares act had established some guidelines or It was my understanding that Credit Agencies or any agency had to attempt to help us. The agent then mentioned he could place my account in some type of status but still would report late to the credit bereaus and even if I did not make any payments my car would not be repossossed. I have not received anything in the mail or in writing that explains my conversation with me and the representative over the phone. I feel like he just did not want to help and I am under the belief since the pandemic has cause this, late payments should be defferred to prevent getting a bad credit rating. Please help, Since I have a XXXX I am also requesting reasonable accommodation with the ada or adaaa, This is very troubling times and having a XXXX only makes it worse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Creditor cant prove the my driver license is accurate its another person face on identification card isnt me please have company show of identification is accurate
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18951
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: My vehicle was hit in 2016 and totaled, my insurance told me they would handle it all. I never received a call, email or letter in the mail of the difference of my balance not being paid by my insurance. The only way I knew I owed {$1000.00} is because I paid to view my credit report. I called Credit Acceptance today to see what I could do to resolve the balance of {$1000.00} that they submitted to my credit report and they told me I owed over {$1700.00} to them because they are still accruing interest at 19 % since 2016. I asked why my credit report doesn't reflect this difference and the rep couldn't give me an answer. I asked to be transfer to a supervisor but I was told he was on another phone call. I don't think what they are doing is fair or legal since they have sent the balance to collections already
Company Response:
State: TX
Zip: 78613
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Credit acceptance corp 1 : As of XXXX, the balance to the car loan was up to date and the total balance of the car loan was around the XXXX mark ( the creditor can confirm this ) 2 : As of late early XXXX the car a surrendered to the bank and weeks later they tried to file a claim with my insurance company for damages that I was not at fault for. The charges were around XXXX 3 : As of around late XXXX they tacked on that balance to the remainder of the loan and the balance was showing at around the XXXX. 4 : Early XXXX they adjusted it to around XXXX on the website but they are reporting on my credit report that I have a balance of XXXX and I am still being reported as late even though the loan is closed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18015
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A