Date Received: 2022-08-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The account is reporting delinquent and past due although it is closed and paid off. I have tried disputing it but they are reporting that it is accurate and it is not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48238
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My vehicle was totaled in XX/XX/XXXX credit acceptance received payment for the vehicle value. I open the loan with credit acceptance in XX/XX/XXXX the duration of the loan was for three years. However credit acceptance has been illegally reporting missing payments to all three credit bureaus recently being on XXXX XXXX. They still have this loan as being opened and missing payments. I have contacted this company several times and was talked to in a very unprofessional and disrespectful manner. This is going on year five that this loan has been opened which was originally XXXX dollars however credit acceptance has on my credit report that I owe them almost XXXX dollars for the used vehicle that was totaled. This is practicing unfair and disceptive actions towards consumers such as myself. It is illegal for them to report defamatory information to hinder my credit continuously and maliciously with the intent to cause harm or financial gain.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28262
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit act credit acceptance account number XXXX has violated my rights. 15 U.S.C 1681 section 602A. i have rights to privacy. 15 U.S.C 1681 section 604A section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: the company is CREDIT ACCEPTANCE CORP Date opened XX/XX/2018 Original balance {$9600.00} what happened is that someone used my personal information and they did not verify that it was not me and today they do not want to be held responsible that it was not me and they do not want to help me, they have already been sued once because they do illegal things with many people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20902
Submitted Via: Web
Date Sent: 2022-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Me and my husband are victims of predatory lending. We financed our XXXX XXXX XXXX back on XX/XX/XXXX through Credit Acceptance a month after our bankruptcy was discharged. Both the dealership XXXX XXXX XXXX and Credit Acceptance were aware of the bankruptcy because we told them plus it was on our credit reports. The price of the vehicle, the condition of the vehicle, Credit Acceptance expert knowledge of knowing statically we would not be able to pay the loan back and loan terms are grounds for predatory lending. The condition of the XXXX was in bad condition with work needed to the car within the first 3 months of buying the vehicle. The vehicle seems to have been in a wreck or flood damage prior to purchasing it. The cost of the loan totaled {$20000.00} for a XXXX XXXX that was in bad condition at the time of sell. Credit Acceptance also knew that my husband job status was per diem ( no guaranteed hours at his place of employment at the time of purchase and that I did not have a job at all other than being a Realtor which had no hours and stricly commission based and that my only transition ever was less than {$5000.00} that year. Our bankruptcy was discharged on XX/XX/XXXX a month before the purchase date. Which was strategically done because we went to the car dealership XXXX XXXX XXXX 2 weeks after the bankruptcy with both Credit Acceptance and XXXX XXXX XXXX knowing we had a bankruptcy 2 weeks prior and they gave us the car to drive home that day and asked us to come back 2 weeks later on XX/XX/XXXX without explaining why. Today we understand that we were victims of deceptive, abusive practices and suffer from predatory lending. Credit Acceptance provided an over priced loan for a car in bad condition to consumers they knew could not afford to pay them back. Predatory lending practices, broadly defined, are the fraudulent, deceptive, and unfair tactics used to dupe us into a car loan that we can't afford. Burdened with high car debt, we are straining just to keep up the monthly payments and Credit Acceptance is unwillingly to forgive debt even though they are experts in the lending industry and knew statistically that we would not be able to make off our car loan. This is unfair and deceptive marketing practices, and we deserve restitution as customers. This is a violation of our rights 15 us code 45c states ( b ) Enforcement by the Federal Trade Commission ( 1 ) Unfair or deceptive acts or practices A violation of subsection ( a ) shall be treated as a violation of a rule defining an unfair or a deceptive act or practice under section XXXX ( a ) ( XXXX ) ( B ) of the Federal Trade Commission Act ( 15 U.S.C. 57a ( a ) ( 1 ) ( B ) ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35020
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Getting a loan or lease
Subissue: Changes in terms mid-deal or after closing
Consumer Complaint: XXXX XXXX XXXX XXXX mislead me to believe that I needed to help out XXXX XXXX, a friend that worked there, to secure a better rate on an auto. I went to the dealership and signed paperwork but was never shown the loan rate, mileage, cost of the add ons and the total price that I was financing. I trusted my friend and her boss XXXX XXXX. After signing paperwork on XX/XX/XXXX, I was not given copies. I called the dealership on Monday, XX/XX/XXXX to cancel the deal and they said they would try but I would lose my {$2000.00} down payment. On Wednesday, I went by dealership to check on progress and they wanted another {$750.00} to cancel the deal. At that time, I asked for copies of the paperwork and was given page 1 of the Retail Installment Contract. I have still not been given pages 2-5. I was also given the Bill of Sale. I also noticed that paperwork was dated XX/XX/XXXX and I signed XX/XX/XXXX. XXXX showed rate of 27.72 % with my XXXX credit score. The whole reason I went down there was to secure a better rate for my friend. Today, I will call the finance company Credit Acceptance and see if they will decline the loan because of the deceit and trickery used. I did not take possession of car and the dealership does not have trade in. Credit Acceptance said loan had not been processed. I asked rep to block loan but she was unable. I was going to pursue through usuary channels but found out the retail installment loan does not have same caps as usury laws in Florida. XXXX XXXX XXXX XXXX also told me they were purchasing car on Saturday evening through an auction site so it would have been impossible to know how much car was going to cost to input the figures into the contract. Basically after down payment and trade in the car should have been {$2500.00} but then the {$6400.00} of gap insurance and warranty increased sales price of car to {$8900.00} on bill of sale. The car was not {$8900.00}. The car was only {$5700.00}. So I am getting charged interest on all of the warranty and gap protection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I contacted the company to request the documents be sent to me to validate this debt and have yet to be sent any information. Then I contacted the cras XXXX and XXXX and reported the fraud. XXXX told me that it does not meet the guidelines. This account is not mine ALSO this account is 60 month terms that would have ended XX/XX/2021 but still reporting late payments. The balance continues to fluctuate going up and down. Last month XXXX they reported a {$310.00} payment due. This account is incorrect unfair and becoming a burden on my credit. Also the date opened, payment status, date last active, and date last reported are not the same. Under fcra guidelines I have the right to a fair and accurate credit file..Please remove this account from XXXX AND XXXX ASAP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Getting a loan or lease
Subissue: High-pressure sales tactics
Consumer Complaint: This company uses harassing tactics to obtain payment. They call repeatedly during the day. They have called me in excess of 8 times on a sunday. They even harass on holidays. They agreed to change my due date for my repayment schedule and it was never adjusted. The company stated they only extended a courtesy for that time being. Which was completely false. An associate clearly asked me was there a better day throughout the month that would be easier for me to make my payment. I replied yes. We both agreed on the XXXX of the month. When I brought this up on one of their numerous harassing phone conversations they refused to pull this particular call and I was told that was only a one time courtesy, which was false. They called me 6 times on the XX/XX/22. I receive up to an excess of XXXX calls from them daily and these calls begin on the XXXX of the month before what would normally be considered close of business, XXXX pm and continue every single day until payment is made. They wont even give it XXXX hours after payment is due to begin to call. This is causing undue stress and Im in the process of obtaining legal representation to stop this harassment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77021
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance to the fair credit act Credit Acceptance account number XXXX, has been violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.C 1681 section 604 A section 2. It also states of consumer reporting agency can not furnish an account without my written consent
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08332
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Credit Acceptance has repeatedly called me several times a day from several different numbers. disrupting me while i work and causing me excessive stress. this intimidation tactic is clearly harassment, and i am still dealing with the stress of it to this day. Credit acceptance willingly and knowingly violated my rights, 15 USC - 1692d
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 225XX
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A