CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 5877361

Date Received: 2022-08-14

Issue: Took or threatened to take negative or legal action

Subissue: Seized or attempted to seize your property

Consumer Complaint: XX/XX/XXXX of 2022, a negotiable instrument was tendered in accordance with various XXXX XXXXXXXX XXXX for the complete amount of said claim in accord and satisfaction of said claim upon the redemption of the instrument which i signed without recourse and which this instrument was redeemed sometime end of XXXX or beginning of XXXX. ive sent previous negotiable instruments in the past as well, all of which were redeemed by company but with no assistance from company i was not able to verify the discharge of debt. following these events, my property was repossessed by said company without communication.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48103

Submitted Via: Web

Date Sent: 2022-08-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5875948

Date Received: 2022-08-13

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: My information was leaked in security breach and I have to be a victim of identity thief.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48221

Submitted Via: Web

Date Sent: 2022-08-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5875485

Date Received: 2022-08-13

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I attempted to get a loan on a used vehicle in my budget for XXXX with over XXXX miles on it on the XXXX XXXX website In XXXX Michigan they ran my credit through XXXX different predatory lenders and I was denied because the vehicle had to many miles on it not because of my XXXX score. They attempted to make go through a high interest loan company with a 23 % interest rate. This doesn't help me the consumer that's XXXX and on social security. Now I have XXXX unwanted inquiries and no vehicle XXXX XXXX. This is ridiculous! Are there laws to protect me the co sumer from this? The dealership knew full well as he told me in a text " he was limited on financing due to the high miles on said vehicle "

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 492XX

Submitted Via: Web

Date Sent: 2022-08-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5871246

Date Received: 2022-08-12

Issue: Struggling to pay your loan

Subissue: Loan balance remaining after the vehicle is repossessed and sold

Consumer Complaint: I had this car for 5 months and it was still at the dealership i purchased it from from the entire time. the gave me 4 loaner cars. i finaly got the car and i took it for a oil change. the car locked up at the shop were i took it for the oil change. i had a warranty on the car and they want me to paid almost all of the money for repairing the car so i gave it back to them. they placed a balance on my credit report after selling me a lemon why didnt the finance company go after the dealership.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30078

Submitted Via: Web

Date Sent: 2022-08-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5871108

Date Received: 2022-08-12

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I got a XXXX XXXX XXXX XX/XX/XXXX I signed up for automatic payments weekly. I never missed a payment and they started reporting the payment late and their excuse was it's late from when it actually goes to them not when it's debited out of my account. Also their interest is ridiculous which is not in my contract they have daily interest chargers and it can be whatever they want it be what I was told by one of the customer service. I the lease was for {$17000.00} I paid over {$12000.00} in two years they said I still owe {$14000.00} my insurance company paid {$10000.00} when the vehicle was totaled out in XX/XX/XXXX they have been reporting every month on my credit report missed monthly payments. I don't owe them paid more than enough they are rude when I call told me good luck on getting it deleted from my credit report. Now they are saying I still owe them {$4000.00} or settle for {$600.00} and the person who is responsible for reporting credit can't be contacted by phone only by email that they can't provide me. The company is credit acceptance I joined a class action lawsuit against them for doing the same to others yet they are still posting inaccurate information on my credit report.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 19145

Submitted Via: Web

Date Sent: 2022-09-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5869500

Date Received: 2022-08-11

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: To whom it may concern. My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX My SS # XXXX My DI # XXXX XXXX XXXX XXXX XXXX I'm attaching copies of my SS and Driver 's license for verification purposes. There is a item on my credit report which I believe it's purposely being reported erroneously but it is hurting me tremendously. I purchased a XXXX XXXX from a now out of business car dealership, for the better part of two years, I continued to have mechanical issues with the XXXX, having to bring it to the dealer for repairs, finally after a year and a half, the engine collapsed, they refused to fix the problem I immediately called the XXXX XXXX, they completely ignored me, so I voluntary surrender the XXXX. XXXX stopped their collection efforts, and sold the account to Credit Acceptance Corporation XXXX XXXX continue to show this account as opened, and are reporting it as a late payment every month, and you know how devastating that is when you are trying to rebuild your credit. I'm not sure what the legality is of what they are doing, but I'm certain it's not being reported truthfully, yes I had a loan, albeit for a damaged car, yes I turned it in whether they categorized it as a repo or something else, but it should have been closed and perhaps show it as a charge of, I'm not sure, but then try hey sell it to credit Acceptance corp, and they are purposely misreporting it as an open account in order to hurt my credit even more. I am pleading with you to please correct this situation or perhaps if I'm wrong, inform me of how to best address this problem. I have hired two credit repair companies and all they have done is steal my money, please HELP. Respectfully XXXX XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33015

Submitted Via: Web

Date Sent: 2022-08-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5868606

Date Received: 2022-08-11

Issue: Struggling to pay your loan

Subissue: Lender trying to repossess or disable the vehicle

Consumer Complaint: see attached was informed that you all would seek reposession and collection activity. you also violated 15 usc 1692c. Still callinf even after Cease and desist

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 280XX

Submitted Via: Web

Date Sent: 2022-08-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5868297

Date Received: 2022-08-11

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: On my credit report in XXXX the company began reporting my account as delinquent and placed it in collections/ charge off. In XXXX after consistently reporting my account as a charge off collection, they began reporting the account as open and late XXXX days. Since XXXX they have been reporting it monthly as a XXXX days late which continues to hurt the chances of my score rising and has had a greater impact on my score verses when they were reporting the collection/charge off. I have not consented to any payments or provided any payments since XXXX and have had no contact with them or any representatives of theirs. Nonetheless they have began reporting as if I became delinquent at a later date, which has not only significantly impacted my score monthly but has also lead to the statue of limitations to be extended by XXXX years. This account was suppose to be deleted in XXXX and is now scheduled for deflection in XXXX. Thats almost XXXX years past the start of the loan and the last actual payment made towards the loan. I have disputed but continue to be denied although I have prof of the account showing collections and chafed off during the years XXXX, & XXXX.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 360XX

Submitted Via: Web

Date Sent: 2022-08-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5863617

Date Received: 2022-08-10

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: There is an account listed on my credit report by Credit Acceptance Corp. It is listed as open when in fact it is closed. Furthermore this account is damaging my scores horrifically! They ( credit acceptance corp ) continue to report to the bureaus that this account is open and 120 days past due every month for years! That is not possible!!! - it is not open! It has been closed for years. If you look at the Monthly Payment there is no monthly payment because it is closed! This account has been marked late 120 days for the last few years and it's closed! this should not be on my report at all.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: 07103

Submitted Via: Web

Date Sent: 2022-08-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5859439

Date Received: 2022-08-10

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: As of recently I came to an agreement with the car company I had a loan with which in return my loan was squashed for a fee which ended up closing the account. Ive recently noticed that there are discrepancies from all three bureaus that reported on this account. There are inaccurate dates and balances alongside remarks that can potentially hinder my credit report. I sent letters out on the XXXX of XXXX disputing this account and noticed nothing was processed with all three bureaus. I will like to either have this account removed or to have the remarks updated to reflect positive. Please and thank you!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NV

Zip: 89117

Submitted Via: Web

Date Sent: 2022-08-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.