CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 6275083

Date Received: 2022-12-03

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I have never had any business with Credit Acceptance. However, this company has reported a {$20000.00} fraudulent debt to XXXX. Instead of asking this company for proof of this debt, XXXX took their word and placed this fraudulent debt on my credit report. I believe that XXXX did this because of my race and XXXX. I am an XXXXXXXX XXXX woman. This is slanderous and libelous. Credit Acceptance and XXXX should be held accountable for putting fraudulent debt on consumers credit reports.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MS

Zip: 387XX

Submitted Via: Web

Date Sent: 2022-12-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6275034

Date Received: 2022-12-03

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone

Consumer Complaint: 15 USC 1681 Section 602 States I have a right to privacy. 15 USC 1681 Section 604A Section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions. In accordance with the fair credit reporting act XXXX account XXXX XXXX has violated my rights. 15USC 1666b : a creditor may not treat payment on a credit card account under an open-end consumer credit plan as late fee purpose

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AR

Zip: 723XX

Submitted Via: Web

Date Sent: 2022-12-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6274330

Date Received: 2022-12-04

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under un open end consumer credit plan as late for purpose

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 604XX

Submitted Via: Web

Date Sent: 2022-12-04

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6274143

Date Received: 2022-12-04

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit reporting act XXXX account # XXXX, has voilated my rights 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account with out my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 35215

Submitted Via: Web

Date Sent: 2022-12-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6273532

Date Received: 2022-12-03

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: 15 USC 1681 Section 602 States have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer repo furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit open-end consumer credit plan as late for any purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 354XX

Submitted Via: Web

Date Sent: 2022-12-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6273251

Date Received: 2022-12-03

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX has violated my rights. 15 USC 1681 section 502 states I have the right to privacy. 15 USC 1681 section 604 A Section 2 : also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 482XX

Submitted Via: Web

Date Sent: 2022-12-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6273095

Date Received: 2022-12-03

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: 15 usc 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604 A section 2 : it is also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on my credit card account under an open end consumer credit plan as late for purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 751XX

Submitted Via: Web

Date Sent: 2022-12-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6267334

Date Received: 2022-12-01

Issue: Managing the loan or lease

Subissue: Loan sold or transferred to another company

Consumer Complaint: This vehicle was sold in a lien sale approved by the creditor. They were notified in 2018 of the sale of the vehicle. They continue to leave the account open, they wont update the value of the vehicle since its sale. This account has not been in collections or repossessed since its sale. They are reporting a car on my credit that should no longer be considered an open loan. The car was towed by the city while my spouse at the time was XXXX. He attempted to put in a request to have the loan XXXX due to his XXXX. They did not respond, they offered a settlement but why would we settle on a car they signed off on selling. The tow company received approval from them to sell the vehicle. They have failed to update the accurate value of the loan since the sale Ive made several attempts to have the status updated.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90017

Submitted Via: Web

Date Sent: 2022-12-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6265296

Date Received: 2022-12-02

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I have an Auto Loan with Credit Acceptance, I have paid this charge each month diligently. My credit report shows that I am 30 days or more past due on my payments for XXXX XXXX XXXX XXXX, and and XXXX XXXX However I paid each of these months within 30 days of the due date. In XXXX my payment posted on XX/XX/XXXX. In XXXX on XX/XX/XXXX. In XXXX on XXXX I have attempted to reach out to the company to find out why my payments are being reported as late, and the only advice I was provided was to file a dispute with the credit bureaus. I filed a dispute with all 3 bureaus and the dispute results came back that the information is upheld and no changes will be made, however the supporting documentation provided shows the same payment dates as I have provided above. These payments were not late and this information reported is false. I am requesting a further investigation into this matter, thank you.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TN

Zip: 373XX

Submitted Via: Web

Date Sent: 2022-12-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6264883

Date Received: 2022-12-02

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: In 2019 I had a consumer credit transaction with XXXX XXXX in XXXX MI and signed an agreement a retail installment contract thats I received without the proper disclosures under truth and lending I was violated and even paid a down payment of XXXX since Ive grown and am now aware and exercising my rights as a consumer Ive spent over XXXX of my hard earned money with this Corp thats more then the XXXX charge itself I have sent credit acceptance a debt validation letter with a dispute letter on XX/XX/XXXX they sent a letter back saying every thing was accurate and there will be no deletions I also an affidavit of truth with exhibits through certified mail I am now awaiting for them to verify the debt and rebuttal my affidavit Ive also sent in a cease and desist Ive recently sent out a billing error dispute letter

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48035

Submitted Via: Web

Date Sent: 2022-12-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.