CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 6395499

Date Received: 2023-01-05

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: Have send several letters with supporting documents to XXXX, XXXX and XXXX requesting my name change, address change,4 closed accounts and 9 Hard inquiries to be removed but all 3 credit bureaus have failed to assist me with my credit score instead my credit score is being sabotaged.Please I am asking for help to fix this issue.Thank you.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: 08854

Submitted Via: Web

Date Sent: 2023-01-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6391494

Date Received: 2023-01-03

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: THIS DEBT COLLECTOR GOT MY INFO WITHOUT MY CONSENT AND OPENED A ACCOUNT IN MY NAME. FURTHER, I CERTIFY THAT I AM PERMITTED BY FEDERAL AND STATE LAW TO FILE THIS DISPUTE. I ALSO UNDERSTAND THAT KNOWING AND WILLFUL MISSTATEMENTS OR OMISSIONS OF MATERIAL FACTS CONSTITUTES A FEDERAL CRIMINAL VIOLATION PUNISHABLE UNDER 18 U.S.C. 1001. ADDITIONALLY, THESE MISSTATEMENTS ARE PUNISHABLE AS PERJURY UNDER 18 U.S.C. 1621. THIS COLLECTION FOUND WITHIN MY CREDIT REPORT ARE NOT RELATED TO ANY TRANSACTION THAT I MADE. I AM ALITIGATING THAT A PERSON OR COMPANY - WITHOUT MY AUTHORIZATION - USED MY PERSONAL IDENTIFYING INFORMATION TO APPLY FOR GOODS, SERVICES, OR MONEY, AND, WAS SUCCESSFUL IN CREATING SOME ACCOUNTS. ALL IS BEING INVESTIGATED BY THE FTC

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 95348

Submitted Via: Web

Date Sent: 2023-01-03

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6390105

Date Received: 2023-01-04

Issue: Getting a loan or lease

Subissue: Fraudulent loan

Consumer Complaint: Consumer complaint : Credit acceptance has acquired full rights title interest on a vehicle that I've purchased. They're operating fraudulently and they know it. Facts : On or about XX/XX/XXXX I purchased a vehicle from credit acceptance. I've entered into this contract without full disclosure. Credit acceptance knowing and willingly took advantage of me and my consumer credit. I was given false and deceptive information. I was told that a downpayment of { {$1600.00} } was needed in order for me to drive off the lot. Credit acceptance, failed to clearly and conspicuously disclose to me that a Finance charge, WAS the SUM OF ALL CHARGES, and never informed me of my RIGHT to include my insurance into the finance charge. I was never given notices that comes along with consumer credit transactions. I was never informed of my right to rescind either, full disclosure of my right to rescind. 2 ). Transparency regarding the process of the consumer credit transaction/application being the financial asset. 12 CFR 360.6 ( 2 ) as well as self liquidating paper, 17 CFR260.11b, False and deceptive information 15 USC 1692e and 15 USC 1605 and 15 USC 1635 ( a ) and 15 USC 1611 ( 1 ) ( 3 ). Due to the facts of said violations affiant rescinds the contract with Credit acceptance, which was sent via certified mail with return receipt. Credit acceptance is knowingly damaging my reputation thus, has caused me extreme emotional distress and placed me in a state of poverty, fear, and uncertainty of the financing system. I have wanted to buy a home but I am unable due to the negligence of Credit Acceptance and their reporting 's on my consumer report, which I have never given written consent for them to do so. Credit Acceptance has been deceptive in their dealings. Under Law they are required to report any and all indebtedness exceeding {$600.00} and issue a 1099C. On or about 12/11/2022, I contacted the IRS to ensure my 1099C was issued. No such form existed for me. Under U.S Code 26 CFR 1.6050P-1 ( i ) and the reference guide used that describes the detail of the 1099c : A. ( Bankruptcy ) B. ( Other Judicial Debt Relief ) C. ( Statute of Limitation or Expiration of Deficiency ) D. ( Foreclosure Election ) E. ( Debt Relief From Probate or Similar Proceeding ) F. ( By Agreement ) G. ( Decision or Policy to discontinue Collection ) triggered the issuance of a 1099C. Credit acceptance has violated the TILA act and taken advantage of me is an understatement. They have caused great harm and grief to me and taken advantage of the law. Credit Acceptance has also failed to provide the original contract in its entirety.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IN

Zip: 46901

Submitted Via: Web

Date Sent: 2023-01-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6387905

Date Received: 2023-01-02

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Creditor continues to make Errors on money owed And reporting late payments to credit bureaus. This has been an ongoing problem. THIS IS INCORRECT! PLEASE HELP ME CORRECT PROBLEM THAT IS NOT CORRECT.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 92020

Submitted Via: Web

Date Sent: 2023-01-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6387477

Date Received: 2023-01-03

Issue: Getting a loan or lease

Subissue: Fraudulent loan

Consumer Complaint: I am once again responding to the previous complaints that I have made against this company. I stand firm in the fact that I did not consent to have this vehicle in my name. The only document I signed regarding this vehicle was giving XXXX permission to deposit the post-dated check that I provided as part of the down payment for the vehicle. I have inspected the document that Credit Acceptance submitted as the signature page and, once again, I did not sign this document. Not sure if my signature was transposed onto this document but I did not knowingly sign it. I have gone to the town where the car was originally purchased -- XXXX XXXX AL -- but the car lot no longer exists. I have been doing research on this company and I've noticed a lot of complaints similar to mine. Because Credit Acceptance is adamant that I willingly consented to this contract, I will instead dispute the validity of the contract, based on federal and state laws.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 360XX

Submitted Via: Web

Date Sent: 2023-01-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6384634

Date Received: 2023-01-01

Issue: Getting a loan or lease

Subissue: Confusing or misleading advertising or marketing

Consumer Complaint: I have been contact with Credit Acceptance Corporation disputing the transaction on a vehicle that was Repoed a XXXX XXXX XXXX. CAC have been in violation of this whole transaction when they took on this " Assignment ''. When I went to purchase the vehicle XXXX XXXX XXXX informed me that Credit Acceptance Corporation was requesting a cash down payment of {$3500.00} in order to proceed with purchasing the vehicle. I gave a cash down payment of {$3500.00}. According to TILA ( TRUTH IN LENDING ACT ) when there a finance charge in connection with a consumer credit transaction there should be no comingling. The finance charge does not include charges of a type payable in a comparable cash transaction. In the Retail instalment contract it states that IN FINE PRINT, " you may buy the vehicle described below for CASH or CREDIT, YOU HAVE AGREED TO BUY THE VEHICLE FROM US ON CREDIT FOR THE TOTAL SALE PRICE. '' So there is not suppose to be no cash involved. When I began learning about consumer laws, I addressed CAC about this cash down payment CAC stated that they did not ask for a down payment which the dealership was misleading, but according to the " contract '' since it was assigned to Credit Acceptance it states that the holder of the contract is subject to all claims and defenses. Credit acceptance accepted the instalment " contract with all terms and they acted in bad faith when they took on the assignment knowing that down payments are illegal. Which the contract was breached before I left the lot with the vehicle. I was not given any disclosures about the right to reject arbitration. and I made an uniformed decision because no one disclosed it to me. In addition, Credit acceptance is in violation of the XXXX XXXX XXXX XXXX, no one was ever clear and conspicuous about my right to privacy and how I can exercise my rights as pursuant to 15 USC 6802, and according to 15 USC 6803, as long as I am customer with them every year Credit acceptance are supposed to send me out disclosures about my right to privacy and a declaration form if I want to opt out of information sharing of my non public personal information. I have never received this from them. That is straight up fraud and identity theft. My information has been shared without my consent by Credit Acceptance. Again, the contract has been breached. They did not disclose what the finance charge covers. When they repoed the vehicle they breached the peace, they removed the vehicle from my neighborhood defaming my character and embarrassing me. Again, I have the right to privacy, and my neighbors assumed I was having a financial hardship, that is no ones business. CAC committed XXXX and grand theft auto. Credit Acceptance also violated and breached contract when they did not send me repo information, redemption information, intent to auction vehicle not even giving me the chance to redeem it. That information was never mailed to me, and I have proof that it was not mailed to me. Credit acceptance filed a suit against me stating in their claim that they are the creditors, according to the FDCPA 15 usc 1692a ( 4 ) The term creditor means any person who offers or extends credit creating a debt or to whom a debt is owed, but such term does not include any person to the extent that he receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of such debt for another. This debt was assigned to credit acceptance so they are a debt collector. Misleading me is a against the law. I want CAC to show me proof that they were the ones that gave me a loan and I am requesting the original account ledger. There are so many other violations. My objective is for credit acceptance provide me with everything I am requesting and I am requesting my down payment back and all the payments I made for this vehicle. I believe its equivalent to about {$15000.00} dollars. I am requesting a check back from this company immediately. If I cant get remedy here or cant come to a common ground. I am filing a federal lawsuit immediately. I will have all and more proof for that event.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NY

Zip: 10459

Submitted Via: Web

Date Sent: 2023-01-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6384553

Date Received: 2023-01-01

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I have reached out to the credit bureaus, XXXX, XXXX, XXXX asking them to please investigate and send me an update. Have not received a response. Inquiries : Name Requested On XXXX XXXX XXXX XX/XX/XXXX, XX/XX/XXXX Location XXXX XXXX XXXX XXXX XXXX XXXX, SD XXXX Phone Phone number not available Inquiry Type Individual XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CREDIT ACCEPTANC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CREDIT ACCEPT CORPCAC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: LA

Zip: 70607

Submitted Via: Web

Date Sent: 2023-01-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6383995

Date Received: 2023-01-01

Issue: Getting a loan or lease

Subissue: Fraudulent loan

Consumer Complaint: Taking a down payment in a consumer credit transaction a violation 15 USC 1605

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48228

Submitted Via: Web

Date Sent: 2023-01-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6383759

Date Received: 2023-01-02

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: NOTICE OF DEFAULT OPPORTUNITY TO CURE This is a response to XXXX XXXX Credit Acceptance my CFPB complaint is # XXXX Be advised that the CFPB ( Consumer Financial Protection Bureau XXXX is the only Bureau. XXXX, XXXX, XXXX are in fact Consumer reporting Agencies. Your policy does not oversea federal law. As a consumer i respectfully gave your financial institution specific directions in my cease & desist. You are now intentionally willfully and knowingly using false, deceptive, and misleading representation It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: 08638

Submitted Via: Web

Date Sent: 2023-01-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6382029

Date Received: 2022-12-31

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: XX/XX/2021 I requested a wet signature signed contract that I owe credit acceptance! They have also placed a late payment on the account And the account is closed. If the company can not send a copy of the original contract with my signed signature! I WANT A removal immediately! They are reporting inaccurate information and according to the FCRA you CAN NOT please a late payment on a closed account!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 358XX

Submitted Via: Web

Date Sent: 2022-12-31

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.