Date Received: 2021-12-18
Issue: Other service problem
Subissue:
Consumer Complaint: Coinbase.com had an offer that if you set up a recurring buy of {$50.00}, they would give you {$10.00} Bitcoin reward after the 4th and 8th buy. Allowing for the 5 days for the reward to hit my crypto wallet, I waited until the 5th purchase to ask where my reward was for the 4th. They said I wasn't eligible at this time. I inquired why, and they replied that the " confirmed '' I wasn't eligible. I said that if they could " confirm '' it, then they should know the reason why. Like " you were not eligible because you didn't meet condition xyz ''. Their reply was that they are working hard to quickly address the issue. That's the last I've heard from them. I told them that if I didn't get an answer, I would contact the XXXX. I started to do that, but I saw they already have an XXXX rating and hundreds of 1 star ratings and complaints. So I decided to write you instead. If you read the XXXX complaints, you'll see others like me who were not given the promised bonuses, along with others who say they were locked out of their accounts, or had crypto disappear out of their account, or had transactions where they didn't get all the crypto they should have gotten at the exchange rate at the time of the transaction. Coinbase appear to be cheating their customers in every was at any opportunity. They should be investigated. Attached are the email chains of my correspondence with them : ===
Company Response:
State: KS
Zip: 66212
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/21, at around XXXX PST, my Coinbase account appeared to have been compromised. I received a message from the app that your 2 step-verification has changed. I called customer support immediately, but unfortunately, it did not let me lock my account by phone or talk to a representative. I tried all available options on the phone, but in the end, all of them stated that I have to submit an online form to lock my account. I did submit an online form shortly after. I heard back from Customer support after a few days, and it appeared that the scammer has made several unauthorized withdrawals, between XXXX and XXXX PST to three external three accounts that are not mine. The three accounts are XXXX - XXXX XXXX issued by XXXX XXXX XXXX XXXX XXXX XXXX XXXX issued by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX issued by XXXX XXXX XXXX Coinbase support initially confirmed that there has been no external transfer or loss of money on my account, but when they finally provided me with a record of transactions on XX/XX/21 I informed them that three accounts arent mine and that there has been a loss of {$35000.00}. Since XX/XX/21, I have not heard back from Coinbase support - Coinbase support stopped responding to my emails as soon as I informed them about my loss of {$35000.00}. Coinbase is responsible for this incident. If Coinbase support had allowed me to lock my account by phone or talk to a live representative when I called them after receiving the message of 2-step verification change on XX/XX/21 or had actually locked my account when I submitted an online form, this would have never happened. Coinbase should refund me for the loss of {$35000.00}.
Company Response:
State: GA
Zip: 30005
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: To whom it may concern : I am referred to your office by SEC counsel office in regards to scam done by XXXX through Coinbase Wallet . I invested {$40000.00} to buy USDT ( XXXX ) using Coinbase app and Coinbase Wallet app that XXXX XXXX urged me. She also gave me the XXXX XXXXXXXX link ( XXXX ) run by XXXX who run XXXX XXXX In the beginning andd through XXXX XXXX my funds grew to XXXX USDT and XXXX told me that I was a lucky user picked to receive higher yield interest along with XXXX ( Ethereum ) from XX/XX/XXXX through XX/XX/XXXX by which XXXX would return all my funds back along with reward which never happened. They asked me to add 76000USDT in my Coinbase Wallet during what they called contract period to which I never agreed to pledge additional funds let alone to authorize XXXX to authorize taking money from my Coinbase Wallet XXXX On XX/XX/XXXX, I was shocked that all my XXXX USDT was taken without my consent. Furthermore, customer service at XXXX said all my USDT would be returned in XX/XX/XXXX which never happened. Customer Service at XXXX said I had to request to withdraw all my funds which I did and they would return all my funds within 24 hours which they never did. After requesting them to return my funds the Customer Service said I had to add XXXX USDT to Coinbase Wallet for me to unfreeze the funds which I refused since I have become suspicious. Finally XXXX customer service threatened to freeze my funds indefinitely. I have tried to contact Coinbase customer service but they said nothing they can do to help. I am not the only one who becomes victim of this scam. Please refer to the following link of other victims ; XXXX XXXX XXXXXXXX Even though I have reported the digital wallet that stole my USDT, Coinbase cant do anything. My Coinbase Wallet address : XXXX The wallet address that took my funds : XXXX I am hoping that you can help me and other victims to recover the funds due to the fact that Coinbase app is not secure at all and the scammer by XXXX who stole many Coinbase Wallet users. Thanks in advance for the opportunity to file this document to you. Respectfully yours XXXX XXXX XXXX AIA XXXX XXXX
Company Response:
State: CA
Zip: 91006
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Other service problem
Subissue:
Consumer Complaint: I have been unable to access my Coinbase account via the app for weeks now. I keep getting connection error messages. Their desktop website has been inaccessible as well. They have provided little to no help in resolving the issue other than sending me links to FAQs and asking that I reinstall that app ( which I have done to no avail ). In a cursory XXXX search, this appears to be an all-too-common issue, becoming very worried about the security of my funds.
Company Response:
State: AZ
Zip: 85750
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 I bought into the crypto coin Gyen on my Coinbase app. Gyen is considered a stable coin that basically does not move much, or it wasnt supposed to. I bought in at around .03 cents a share which gave me around 760,000 shares of Gyen. Later as I was watching the stock start to go down, I was going to sell seeing that something was wrong with this stable coin ( Gyen ). I noticed when I was about to sell my crypto coin that Coinbase had illegally ceased my account and froze my account. I could not sell my Gyen stock at all. I had to watch the coin totally collapse down to where it was supposed to be at .0087 cents a share of Gyen. My initial {$24000.00} was now {$6000.00}. I have been messaging Coinbase and trying to call them but nothing gets through. I went online and noticed a group on XXXX that was being formed called Coinbase-Gyen token concern/trading issues. There is now over 1800 people in this group that had the exact same thing happen to them that happened to me. I looked on my Coinbase account and found that there was a glitch that Coinbase did to all our accounts. All of our accounts had 100x the coins that we were supposed to have. So my Gyen account said XXXX Gyen coin. Which that amount in my account reflected {$660000.00} ( I have pictures and documentation ) at the very end when the Gyen account crashed back down to .0087. At the start when I bought in at .03, my Gyen account reflected {>= $1,000,000}. About 3 weeks later ( our accounts and funds were still frozen and could not take out my remaining {$6000.00} from my initial buy-in ) I logged into my account to see if Coinbase had refunded my account or if anything had changed. I noticed that Coinbase had fraudulently changed my Gyen coin shares to 761,000 shares of Gyen and my account was reflecting the {$6000.00} ( I have pictures and documentation ). Later I messaged Coinbase and got a generic message saying everything is back up with Gyen on Coinbase and you can resume trading and basically said that we ( Coinbase ) are not at fault for any losses that had occurred. So in summary, 1800 plus people bought into Gyen coin on Coinbase. Coinbase had a glitch that made all 1800 plus peoples accounts go 100x more then it should have, resulting in the influx in the stablecoin. The influx was made fraudulently by Coinbase. Then Coinbase froze all 1800 plus accounts who owned the Gyen coin, the Gyen coin then crashes down to .0087 where it was supposed to be before the glitch and influx in price created by Coinbase. Coinbase keeps our accounts frozen for 3 weeks so we couldnt use our funds at all. Then Coinbase fraudulently went into all our accounts and changed all the information from the glitch as if it didnt happen and told us its not there fault we lost our money and we will not be reimbursed at all for what had happened. Please help us as no lawyers or law firm will help us since in Coinbases customer agreement says we cant do a class action against them ( Coinbase ) and I personally dont have 50k to hire a lawyer to help me get my money back.
Company Response:
State: TX
Zip: 75701
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On Monday, XX/XX/2021, I closed my Coinbase account because I thought my Coinbase Pro account was a completely separate account which still had $ XXXX {$1500.00} in cryptocurrency in the wallet. I went ahead to close my Coinbase account, where Coinbase did checks to make sure I had no money in the wallet before I can close it. So I got my Coinbase wallet down to {$0.00} and was able to close. There was no mention that my Coinbase Pro wallet is the same account and/or no mention or warnings to move my money out of my Coinbase Pro account. This entire time I thought it was completely separate and would have no impact to my Coinbase Pro account if I went ahead and closed my Coinbase account. I went forward with closing my Coinbase account and next thing I know, my Coinbase Pro account is also closed with my money still in the account! There is no way to ever get to speak with a live human being when things go wrong. I submitted a ticket for Help through the Coinbase website and it has been 4 days and still no response. This is a scam! Coinbase basically XXXX XXXX XXXX. I can not access my money.
Company Response:
State: NY
Zip: 10301
Submitted Via: Web
Date Sent: 2021-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Dear Sir or Madam, I do have a record of all email conversations with the Company Coinbase. XXXX XXXX 2021 XXXX was moved from my Bank XXXX XXXX checking account to Coinbase for a purchase of virtual currency Coinbase has this as an XX/XX/XXXX transaction.. -I informed Coinbase that I do not wish the transaction it turns out that the transaction as well as an earlier XX/XX/2021 transaction.was an automatic weekly withdraw they claimed I set up. -I have no recollection of this. There is no record my initiating automatic withdraws on my account at Coinbase.com. XXXX requested a refund for the XX/XX/2021 transaction and received an email that reclamation of funds was in process then on XX/XX/2021 received an email stating that their recovery of funds was complete. They stated my transaction was a failed transaction. -Yet my {$1000.00} was not in my checking account nor in my Coinbase account. I inquired about this to their support and would receive emails stating give them two weeks s few days later I would receive an email stating we hope you are satisfied with our action no explanation no action taken. This happened numerous times. -Finally I learned of their service for customers unsatisfied with their support team they were a little better and explained that the funds recovery were for funds they deposited while awaiting my funds to arrive. -They also said in another email that my bank reversed the transaction and they never received my funds. After discussing with Bank XXXX XXXX they assured me that the funds were sent to Coinbase and the transaction was not reversed. When I informed Coinbase of this they stated to send them the bank statement I did send the statement along with my XXXX showing the funds were sent to them and no reversal of the transaction. -Coinbase then sent me an email stating the funds were applied to my Coinbase account. I then requested my {$1000.00} that was still missing with their own words stating they applied the money to my account and received an email stating they hope I was happy with their service and they were closing my case. I requested to talk by phone Coinbase stated they do not make outbound calls as frustrating as my money missing perhaps equally frustrating is their insistence on not discussing matters by phone. This has only resulted in a frustrating email stating we hope you are happy or satisfied or something along those lines and closing the case while doing nothing.
Company Response:
State: PA
Zip: 18951
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have been sending tonnes emails contains below details but has been ignored & not resolved! XX/XX/2021 i have transferred my XXXX voyager token from my Coinbase wallet to my Coinbase exchange account. But this time my token not transferred it has gone missing. I have reported to coinbase exchange. As return respond it was generic email that i was upset with most trusted platform with that response. Claiming token wasnt supported ( i have evidence that it was ) otherwise how could i be able to copy paste receiving token details & and do the process.it does not make sense. I have all the copy & evidence it was. Coinbase try to claim voyager token was supported by Coinbase pro but it wasnt otherwise I would transfer to pro instead i have pro account too. It was available to receive from Coinbase exchange. I know was not available to purchase but it was available to receive which where i was copy paste the address. Also Coinbase wallet ( where i kept my voyager token initially ) sent me email to confirm it has successfully transferred or sent. I look forward to receiving my token either back to my Coinbase wallet or Coinbase exchange. As a US citizen I believe American most trusted crypto platform will take this matter seriously & take action to fix my issue as regular customer Input : in last 2 weeks i have transferred successfully my other XXXX crypto tokens from Coinbase wallet to coinbase exchange account which was XXXX token & XXXX tokens. Reason i am saying this because im not new to system which is i do this type transactions regularly & successfully until this situation. XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX
Company Response:
State: CA
Zip: 94402
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was tracking some Bitcoin that my broker sent me to my coinbase account. Coinbase support had me send funds via various crypto bitcoin, ethereum, XXXX, XXXX tether to track this BTC. I ended up getting hacked and spending over {$350000.00} and still no recovery of my BTC funds the broker and lost my tracking funds as well. Coinbase still asking to me to fund the recovery. At this point Coinbase has bankrupted me. They can't even provide a case number for this. Coinbase is a fraudulent company. Their customer support is XXXX.
Company Response:
State: NJ
Zip: 07840
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I made a transfer of XXXX BTC and XXXX ETH, from the hard XXXX XXXX to Coinbase XXXX XX/XX/2021. Coinbase immediately blocked my disposal of XXXX BTC, without explanation. The amount is still blocked. I contacted their support repeatedly and received only automatically prepared answers, unrelated to my problem and after that as response to my formal complaint Coinbase state " my case is resolved and closed at XXXX XX/XX/2021. '' The amount of XXXX BTC is still blocked.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A