Date Received: 2022-01-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have actively input {$30000.00} USD into a Coinbase account over the past week.. on Friday XX/XX/22 my account was closed, no information was given as to why, and I can not access my crypto, USD, or anything. They are unwilling to resolve the issue over the phone and they have my assets tied up with zero way for me to access them and an unlimited downside risk in case of a market crash. They are unresponsive and unable to provide any information regarding my status. I have read dozens of similar situations where resolution took MONTHS and I do not have months available for unlimited risk to the Downside in the event of a market crash. I have zero access to my money.
Company Response:
State: TX
Zip: 77386
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-30
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I made a {$300.00} purchase of XXXX on Coinbase. ( My daily max buy limit was {$11000.00} ) received a confirmation of {$30000.00} transaction. Called and emailed Coinbase immediately to notify the amount was to be {$300.00}, not {$30000.00}. Received an email that it was canceled due to insufficient funds. Coinbase then increased my daily purchase limit to {$35000.00} and charged my bank. I was negative XXXX and savings account drained. XXXX bank reversed this. Coinbase is threatening to sell all my assets to cover this.
Company Response:
State: CA
Zip: 92130
Submitted Via: Web
Date Sent: 2022-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: Summary of ponzi schemes through liquidity mining pools. I.Transaction details : 1.On XX/XX/XXXX XXXX of XXXX were stolen-transferred, without my consent or authorisation from my US based Coinbase wallet to another another wallet address : XXXX. XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX My Coinbase, Coinbase pro Coinbase wallet accounts are American based and connected to a XXXX XXXX.I purchased USDT through XXXX, Coinbase pro exchanges. II.Description of actions Leading to this event : I started researching Cryptocurrency Liquidity Mining pools sometimes in XXXX XXXX the middle of XXXX I was by told about USDT/ETH Liquidity Mining pool which I accessed through my Coinbase wallet.The name of the person who told me about the pool was XXXX XXXX or XXXX XXXX information about her is included in the end of this narrative.She insisted that the best way to join the XXXX Liquidity mining pool was through the Coinbase Wallet. Initially I was suspicious and called friends with financial background and their opinion was that if the pool is associated with my Coinbase Wallet it its most likely legitimate.I red the XXXX section available in the Coinbase wallet and also what is required to join the liquidity mining pool and the information was completely identical.I also learned that to participate in the XXXXXXXX XXXX process I do not need to move or pledge funds into the poll, all the funds - USDT will remain in my wallet during the liquidity mining process. When I was joining the pool I never received any message or warning from Coinbase /Coinbase Wallet , that trough joining the liquidity mining pool I actually give the pool uncontrolled access to the USDT in my wallet.Later on I learned that a lot of other wallets such as XXXX and others warn their customers about this very important detail.Also I was never presented with the pool rules, terms and conditions, but at the time that didnt raise a suspicion. Now I am certain that the pool in question is a fraud. I paid the pools joining fee ( around {$100.00} in EETH which I transferred to my wallet from my Coinbase Pro account. Later I purchased more USDT and trough Coinbase pro account which I transferred to my Coinbase wallet. Initially I was accessing the pool through my Coinbase wallet using the domain XXXX. Later on the domain was changed to XXXX. I was made aware about the domain change via email. Star conversation Stored with zero-access encryption CC Address options XXXX XXXX XXXX XXXX XXXX XXXX Inbox XX/XX/XXXX To : XXXX Show details XXXX message Dear users, XXXX XXXX XXXX revenue is over, now please enter the new mine pool to profit XXXX Approximately 2 week after I Joined the XXXX XXXX I received the following offer : If the amount of the USDT in my Coinbase wallet reaches XXXX XXXX I will get XXXX ETH ( EtH ) reward. Because I did not have money in my XXXX XXXX account to purchase more USDT and my XXXX bank ( XXXX ) does not support direct wires to cryptocurrency exchanges I contacted the customer service of XXXX through a life chat and was given the option to wire money to their XXXX bank account and they would deposit USDT enemy Coinbase wallet. Please see attached : [ XXXX ] Remittance details XXXX conversation From : XXXX XXXX XXXX XXXX XXXX XXXX Replied to To : XXXX XXXX Hide details Stored with zero-access encryption Stored with zero-access encryption Date : Friday, XX/XX/XXXX at XXXX Inbox Inbox Size : XXXX XXXX Bank Name : XXXX XXXX XXXX Bank Address : XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account Number : XXXX Beneficiary Name : XXXX XXXX XXXX XXXX address : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX company phone : XXXX XXXX There is no need to fill in any information about the purpose of remittance. Please take a photo and send the remittance certificate after remittance Stored with zero-access encryption Inbox On XX/XX/XXXX I first wired {$500000.00} following the instructions of the email above and on XX/XX/XXXX approximately 5000 USDT was deposited in my Coinbase wallet. See attachment 5. XXXX XXXX XXXX XXXX ( Communications with XXXX life chat and emails available upon request ) I gave the customer service my wallet USDT deposit address. Before I shared the address I confirmed with a friend that this is a safe practice. After the first wire/deposit went through my confidence in the process increased and wired additional {$210.00} XXXX and again without any issues a total of 210 500.00 USDT were deposited in Coinbase wallet XXXX XX/XX/XXXX. See attached file # XXXX. XXXX : XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX XXXX D Address options XXXX XXXX Sent XX/XX/XXXX The total amount of all four transfers ( XXXX ) above equals the amount of XXXX XXXX transfers of XXXX to my Coinbase wallet came from the same wallet address : XXXX XXXX XXXX After receiving the second wire the mining pool sends a third remittance request. I was surprised to see that this time I was supposed to wire money to a different corporate account in the same XXXX XXXX, and than made me very suspicious.Please see attached : To : D Address options XXXX XXXX Hide details Stored with zero-access encryption Stored with zero-access encryption Date : XXXX XX/XX/XXXX at XXXX Inbox Inbox Size : XXXX XXXX XXXX Name : XXXX XXXX XXXX Bank Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXr : XXXX Account Number : XXXX Beneficiary Name : XXXX XXXX XXXX limited company address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX company phone : XXXX Dear investor, the account sent to you yesterday is full now because you did not remit it. We will provide you with a new remittance account. Please provide your name, the wallet address transferred from USDT and your remittance voucher after remittance. ... I questioned if this is correct place to wire the money and was reassured that is completely ok to do so. ( Communications available upon request ) This increased my suspicion and I decided not to wire money and do more investigation through friends who are in groups related to cryptocurrency. He contacted people and did some additional investigation and told me there is a high chance for fraud, because he was able to trace funds exiting the liquidity pool wallet and entering different wallets. In the meantime the customer service of the liquidity mining pool sensed sensed my hesitation and started to send me emails pressuring me to send more money which confirmed my fears.Please see attached : From : CC Address options XXXX XXXX XXXX XXXX XXXX XXXX To : Star message D Address options XXXX XXXX Hide details Stored with zero-access encryption Stored with zero-access encryption Date : Friday, XX/XX/XXXX at XXXX Inbox Inbox Size : XXXX KB XXXX embedded image Has 1 attachment Have you made the remittance, Sir? Because the international public isolation collection account opened for you is only reserved for investors for 48 hours, if there is no remittance within 48 hours, the remittance channel will be closed, if the remittance has been kept unblocked. ... XXXX KB 1 embedded image Download all XXXX XXXX ( XXXX KB ) First contact with Coinbase customer service : Based on the new information I became very concerned about the security of my wallet and contacted Coinbase Customer Service on XX/XX/XXXX at XXXX AM XXXX XXXX XXXX and spoke with XXXX XXXX ( or XXXX ), XXXX XXXX was able to see my wallet activities.I informed her that I have serious concerns regarding my wallet security, because of the high probability that the liquidity mining pool I joined is a fraud, and my wallet could be somehow linked to the poolXXXX XXXX assured me in that the security of my wallet is not compromised because the 2 step verification process is intact and no-one can access my wallet without my permission.I specifically told her that joined the Liquidity pool trough my Coinbase wallet and inquired if the pool was now linked to my wallet and able to access my funds without my permission and again she assured me that this is not possible. I also told her that the pools bank was depositing funds in my wallet which she was also able to confirm.The conversation took 48 min and 21 seconds. Coinbase claims that their customer service calls are recorded and if thats the case the recording can confirm my statements here. Because of XXXX strong reassurance I did not create another wallet and did not transfer all my funds out of my current one which turned out to be a capital mistake. After my phone call with Coinbase I was able to convert mined Ethereum to USDT, but when I tried to transfer it back to my wallet the system did not let me do so. From close to XXXX mined USDT I was only able to transfer {$100.00} to my wallet which is XXXX USDT. See attached : https : XXXX XXXX. I tried to reach the customer service of the liquidity pool but at that point no-one responded. In the afternoon of the XXXX XXXX while I was flying From XXXX XXXX XXXX the following email was sent to me.Please see attached : XXXX XXXX XXXX XXXX XXXX XXXX Stored with zero-access encryption Inbox XX/XX/XXXX To : XXXX Show details XXXX message Dear investor, because you participated in the smart contract activity and completed the wallet fund 780000USDT within seven days and got XXXX ETH XXXXewards, you twice required the system to delay the activity receiving time. After delaying the activity receiving time, you repeatedly incorrectly operated withdrawal requests on the page of XXXX liquidity mining system. The smart contract detects that you do not meet the activity reward criteria, so you now trigger the smart contract pledge activity, which will pledge all USDT in your wallet to XXXX liquidity mining to generate the maximum profit. Now you need to meet the next pledge standard activity reward. The standard fund of the activity should reach 1 million USDT and get 180 ETH awards. The pledge time of the activity is 7 days. Failure to complete the activity within seven days will result in a breach of contract XXXX :... XXXX XXXX XXXX XXXXmbedded image Download all c be t h XXXX XXXX XXXX XXXX ( XXXX KB ) There are big problems associated with this email : 1.The participation of the event described voluntary, so is any form of pledging of funds, if one does not reach the required amount no there is no reward- ( provided that the pool is legitimate.Now I know a lot more to connive me that it's a fraud ) 2.I was told that as long as the USDT stays in my wallet they do not need to be pledged.The only thing I did was that I converted mined ETH to USDT and tried to transfer it to my wallet which would increase the amount of the USDT ( Tether ) available to the pool, but their system didnt not let me do so. 2.I never wanted to participate in the event described below- 1million USDT for 180 ETH, prior to this email, I didnt even know that such an event existed. In the afternoon of XX/XX/XXXX someone was able to get into my wallet and transfer all my USDT to different wallet address : XXXX. Please see transaction details in the beginning of this report. The 2 step Verification of the transaction was never activated, which means that whoever did this had opened the back door or was linked to my wallet, something XXXX XXXX assured me was impossible. Up to this day I do not know how this was achieved and hope that your experts can figure this out. My multiple conversations with Coinbase did not bring any explanation at allI.In fact Coinbase is still denying that this can happen.They also claimed that they never knew about existing fraudulent activity trough/or related to their wallet which now I know for a fact is a lie. The IP dress of XXXX is XXXX. Second Contact with Coinbase : As soon as I noticed that the funds were taken out of my wallet in the afternoon of XX/XX/XXXX I called Coinbase at XXXX XXXX XXXX Time and spoke with XXXX who claimed that he could not see any activity in my Coinbase wallet after XX/XX/XXXX which I knew was false because all recent activity in my wallet were confirmed during the phone call with XXXX XXXX at XXXX AM on XXXX the end of the phone call XXXX claimed that he is not a Coinbase wallet specialist and could not help me but refused to address the issue with his superiors despite my rigorous demands. He only opened a regular investigation. The call time was 1hr and 16 minutes ( screenshot available upon request ) I considered the call a complete waist of time and if anything was a delay of the investigation by Coinbase . Third contact with Coinbase : Around XXXX XXXX XXXX XXXX Time on XX/XX/XXXX XXXX XXXX XXXX and I called Coinbase customer service again.The call was initiated from XXXX XXXX phone from the US and I was conferenced in and we spoke with XXXX XXXX. We refused to get off the phone before she consulted with her superiors and was able to initiate as per her words an escalated investigation. During the phone Call XXXX was able to see the notes from my first call and that I called with security concerns. Unfortunately, their examination was of no help to me.Couple off days later I received the following email : [ Reply ] Case # XXXX - Call for US Coinbase Support from XXXX at XXXX XXXX XXXX Coinbase Support XXXX to me Hello XXXX, Thanks for reaching out to Coinbase Support. If you did not authorize any outgoing transactions from your Coinbase Wallet, it means that your recovery phrase has been compromised. Because your Coinbase Wallet is a user-controlled and non-custodial product, which means that only you have full control/access to your wallet ( including the recovery phrase ), we can not provide any further details about how it was compromised nor can we help recover these funds. Due to the irreversible nature of cryptocurrency protocols, transactions can neither be canceled or reversed once confirmed on the blockchain. If you still hold any funds, we recommend that you immediately send them to a secure address. You can create a new Coinbase Wallet and then transfer those funds to your new Wallet. Note that we can not generate a new key for your new Wallet. For more information, please visit the Coinbase Wallet FAQ page : https : //wallet.coinbase.com/faq/ If you have not already done so, its very important that you report this incident to law enforcement agencies in your jurisdiction as well as the FBI Internet Crime Complaint Center ( IC3 ) : https : //www.ic3.gov/complaint/default.aspx/ Coinbase is willing to offer full cooperation with all law enforcement investigations pertaining to your account 's compromise. Please dont hesitate to reach out. Kind regards, Coinbase Support Sun, XX/XX/XXXX, XXXX PM ( 9 days ago ) Forth contact with Coinbase : On XX/XX/XXXX XXXX I called Coinbase at XXXX Eastern XXXX Time again and Spoke with XXXXAgain during the call I received Zero assistance, but well structured statements claiming Coinbase innocence.The call took 43 minutes and 45 seconds ( screenshot available upon request ). After the USDT was transferred to another wallet I could no longer log in through my Coinbase wallet in the liquidity mining pool with XXXX. Later on the connection was reestablished.I guess this was done on purpose to create confusion and give them time to transfer my funds to many different wallets as the XXXX later showed ( my interpretation ) I am sure that your review of the XXXX will provide a lot more accurate information. Contacts with other companies dealing with XXXX XXXX : XXXX XXXX ; XX/XX/XXXX I approach a company called XXXX XXXX : XXXX XXXX XXXXXXXX, XXXX company dealing with cryptocurrency scams.Mr XXXX XXXX informed that there many cases very similar to mine involving Coinbase wallet, and that Coinbase is not doing anything to help their customers and avoids responsibility in 100 % of the cases.XXXX XXXX send me email regarding his company credentials.Bellow is XXXX XXXX Contact info : Contact us : XXXX XXXX XXXX Email : XXXX Toll Free : XXXX Office : XXXX XXXX XXXX : XXXX XXXX : XXXX XXXX : XXXX XXXX XXXX, XXXX XXXX XXXX IL EXT - XXXX XXXX : XXXX XXXX- XXXX XXXX also told me that to initiate the process I have to make Initial payment of {$30.00} XXXX, and sign the contract with them to pay them 10 % of the collected amount if they are successful.He also said that, the fact that I went through XXXX XXXX XXXX account increases my chances for collection.My research about the company so far is not encouraging and I have not engaged them as I write this summary. XXXX also joined a social group with the following domain : XXXX XXXX XXXX XXXX? XXXX & XXXX & XXXX In the group I saw many stories similar to mine involving USDT/ETH scams associated with the Coinbase wallet. In summary : my contacts with Coinbase Customer Service have brought me nothing but delay of my future actions. Since the XX/XX/XXXX I have been in touch with the customer service of the CB-ETH liquidity mining pool.They relentlessly attempted to make me send additional {$510.00} XXXX to complete the smart contact and get the pledged funds back to my wallet plus 180 ETH ( electronic copies available upon request ). My request to exit the pool and get my pledged funds back are denied.Initially the funds are supposed to be pledged for 3-6 months or until the mined amount of ETH reaches 180.Shortly after I received a message informing me that the funds will be pledged for 365 days.My question weather the smart contact will automatically be terminated after 365 days remained unanswered.Please see attached : [ 2 ] CB-ETH responded to your XXXX XXXX XXXX XXXX Address options LiveChat Notification XXXX XXXX Forwarded Stored with zero-access encryption Inbox XX/XX/XXXX To : XXXX XXXX XXXX XXXX message This message contains remote content. Load CB-ETH responded to your message! Sir, there is one more day until you complete the pledge activity, and if you do not complete the activity by tomorrow then your financial reward will be released 365 days longer Thu, XXXX XX/XX/XXXX XXXXXXXX XXXX CB-ET H Send a message to CB-ETH by replying to this email or Go to chat I have numerous documents of emails and seen shots of life chats with the liquidity mining pool XXXX confirming my statements.These are available upon request. Information about XXXX XXXX XXXX Information about XXXX XXXX XXXX XXXX XXXX XXXX XXXX The link to her XXXX page is : XXXX? XXXX XXXX XXXX ( XXXX ) XXXX ) I am very certain that she is the initiator or part of the scam for the following reasons : 1.Her comments/answers are similar to the Life chat of XXXX. So is the writing style.She claims that she consults with her wall street friends, and they have invested millions of dollars in XXXX. She insisted that the only and most secure wallet to join the liquidity mining pool is Coinbase. 2. Before XXXX and especially after the funds got pledged she has been relentlessly trying to convince me to deposit more money in the Liquidity mining pool through messages, phone calls, pictures and video content ( identical to the notices received form the life chat of the liquidity pool ) .That didnt stop even after I asked her not to do so.Her messages continue as I am writing this report. 3.She send me pictures with screen shots of her wallet and mined ETH, also recent photos showing her USDT also been pledged and released after she completed the smart contract ( available upon a request ) XXXX XX/XX/XXXX I was convinced that she is part of the scam 5.She claims to reside in New York ( XXXX XXXX area XXXX XXXX 6.She claims that she is flying back to XXXX from XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXXShe did not send a copy of her airplane ticket.She describes similar plans on XXXX. Recently she told me that she will stay in New York and wait for me and help me to complete the event and put 200 000 USDT in my Coinbase wallet if I send another 310 000, USDT to my Coinbase wallet Extensive record of all XXXX conversations with exception of the phone calls is available upon request. Summary of approximate loses : 1.Stolen USDT= {$490000.00} ( XXXX USDT ) XXXX fees ( ETH network transactions Fees ) Approximately {$560.00} XXXXWire transfer fees XXXX XXXX XXXX XXXX approximately $ XXXX XXXX XXXX XXXX XXXX PS : Extensive amounts of electronic copies of emails, screenshots and others, not included here are available upon request. III.This what I have done so far to recover my funds : 1.On XX/XX/XXXX a second complimentary report was filed with the FBI on https : //www.ic3.gov/. 2.First report with FBI was filed through the same Link as above on XX/XX/XXXX. ( Copies of the reports available upon request ) XXXX. I have spoken to Coinbase customer service on XXXX occasions as follows : XXXX ). XX/XX/XXXX XXXX at XXXX AM XXXX XXXX time ( EET ) .Call duration 48min and 21sec. XXXX ) XX/XX/XXXX at XXXX PM XXXX, call duration 1hr and 36 sec. XXXX ) XX/XX/XXXX at around XXXX PM. XXXX ) XX/XX/XXXX at XXXXXXXX XXXX call duration 43min and 45 sec. So far Coin base customer service has done nothing to help me or provide an explanation. ( Proof of phone calls available upon request ) XXXX. I contacted XXXX XXXX ; XX/XX/XXXX. Email communications available upon request.I chose not to retain them because of poor customer reviews. XXXX joined a social group with the following domain XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And learn more about USTD/ETH base liquidity mining pool scams and the role of Coinbase in those scams. XXXX. On XX/XX/XXXX first report was filed with Investor Protection Bureau Complaint Form, New York State Office of Attorney General Submitted on Thursday, XX/XX/XXXX - XXXX Submission ID XXXX. XXXX. Second report with Investor Protection Bureau Complaint Form, New York State Office of Attorney General was filed on XX/XX/XXXX, please see attached : This is a complementary information to the first complaint submitted to you on Thursday, XX/XX/XXXX - XXXX Submission ID XXXX : XXXX Tether is capable of tracing and reversing USDT-Tethers related digital currency transaction even when USDT-Tethers are used to further purchase Ethereum and other crypto currenciesXXXX XXXX XXXX XXXX. On XX/XX/XXXX, the same narrative as in Submission ID XXXX was sent to Tether customer support - XXXX, with the request to reverse the fraudulent transactions and recover my stolen USDT-Tethers . These are the Tether customer service responses : XXXX. Automatic response and Support Ticket Opened [ # XXXX ] Tether XXXX XXXX Forwarded Stored with zero-access encryption Inbox XX/XX/XXXX To : dr.davidev Show details This message is automatically generated as a response to a previous message. Learn more Thank you for contacting Tether This is an automatic email just to let you know we've received your support inquiry. A request for support has been created and assigned ticket number : # XXXX. 2. First actual response for Tether Cutover Service [ XXXX ] Re : Stollen funds Tether USDT Form my Coin base wallet [ # XXXX ] Tether Support XXXX Stored with zero-access encryption Inbox XX/XX/XXXX To : XXXX Show details Hello XXXX Thank you for contacting Tether support. We are sorry to hear this. We would kindly like to remind you that we are not involved. We highly suggest you file a police report with your local police immediately or the cybercrime department in your area and if needed have them contact us directly at XXXX and communicate with our legal team there. Thank you for understanding 3.Third Email form Tether : Tether Support XXXX Replied to XXXX XXXX Hide details Stored with zero-access encryption Stored with zero-access encryption Date : Monday, XX/XX/XXXX at XXXX Inbox Inbox Size : XXXX KB Hello XXXX Thank you for contacting Support. Should we not receive any further updates in the next 24 hours, your ticket XXXX. XXXX, " Stolen funds Tether USDT Form my Coin base wallet '' will be closed. We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email. XXXX XX/XX/XXXX, I emailed Tether customer support please see attached : From : XXXX XXXX Tether Support XXXX XXXX XXXX Hide details Stored with zero-access encryption Stored with zero-access encryption Date : Monday, XX/XX/XXXX at XXXX Complaint was filed wit the following institutions : 1.Investor Protection Bureau Complaint Form Submitted on Thursday, XX/XX/XXXX XXXX XXXX XXXX ID XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX. The Attorney General offices in California and Massachusetts also made aware. Please await to be contacted bo one or more of their institutions and do not close the case. On the another note : can you reverse transactions if if Tether USDT is used to buy Etherium. Sent with XXXX Secure Email. XXXX. All correspondence with Tether customer service was shared with XXXX XXXX XXXX XXXX and General Counsel ( XXXX ) XXXX ( desk ) ( XXXX ) XXXX ( mobile ) I have no retained XXXX yet but during preliminary discussions I learned that XXXX has discussed the case with the DOJs in Massachusetts and California. It is obvious that Tether customer support is capable of reversing the fraudulent transactions but it will not get involved until asked to do so by law enforcement agency.In the mean time the fraudulent liquidity mining pool continues to function and more people are getting hurt every day. Please advice if someone can further assist me with this and stop the ongoing fraud. Original copies of the email included here together with other information available upon request. 8.I am actively looked for a legal support and contacted XXXX XXXX XXXX XXXX and XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Confirm that that Coinbase is well aware of the ongoing fraud and trying to avoid class action law suits. XXXX XXXX XXXX, complaint was filed with Tether customer support with request to reverse the transactions ( very similar to this report, copy viable upon request ). Most of the communications with Tether customer support are included above under paragraph 7. This is the last email I received form Tether customer support : Stored with zero-access encryption TS Address options Tether Support XXXX Inbox XX/XX/XXXX To : dr.davidev Show details XXXX message Dear XXXX Your Ticket No. XXXX, " Stollen funds Tether USDT Form my Coin base wallet '' has already been closed. This means that you will need to open up a new ticket in order to receive a reply. Kind regards, Tether.to Support Team XXXX KB XXXX statement can be supported by the following individuals : XXXX XXXX Email : XXXX XXXX. XXXX XXXX, Email : XXXX XXXX am considered XXXX resident for tax purpose until the end of XXXX.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I've already contacted every agency I can think of about this theft. SEC, FTC, CFTC, MN XXXX XXXX XXXX, XXXX, and the XXXX. I've already leveraged this complaint with the CFPB per complaint ID XXXX, however the CFPB refuses to actually take action against Coinbase for their theft, and so I intend on resending this complaint again and again and again as long as I need until it is resolved. On XX/XX/2021 I purchased XXXX XXXX at XXXX per XXXX for {$6.00}, or {$7.00} after fees. I was properly given the XXXX XXXX. Then days later Coinbase stole XXXX XXXX from me without warning. I have evidence of this via a receipt, via video, via pictures, and via screenshots. Had I purchased only XXXX XXXX at the quoted price then it would have cost me {$0.00}. If I'd purchased at the current price as of writing this ( {$0.00} ) then it would have cost me {$1.00}. Not only have Coinbase stolen my crypto, but they have also stolen my money. The math doesn't lie.
Company Response:
State: MN
Zip: 55343
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had money in my tether account bought from US dollars that was stolen from a scam. The website is XXXX and I have seen a lot of other people were scammed also by them. They took {$120000.00} out of my coinbase wallet and now are demanding that I pay capital gains taxes upfront of {$56000.00} to get my money back. I have everything paper trailed, filed a police report, a complaint to the fbi, notified tether and coinbase asking them to freeze the wallet addresses of those who stole from me. I haven't gotten anywhere. Please help there are many more of us.
Company Response:
State: CA
Zip: 91355
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: 1. tried to transfer money into coinbase XXXX 2. clicked the wrong button and knew this transaction would fail so I left all of the money in Coinbase XXXX so it could be retrieved back by them once it failed 3. they are now trying to collect the money through a different website ( Coinbase regular ) and threatening to liquidate my holdings. They have not given me any option to use the actual money mentioned in point 2 sitting in coinbase XXXX which is from the actual platform the money was transferred, perfectly viable, and the right amount to settle all funds/clawback. I have spent several frustrating hours on their support line to try and fix this bug/issue with their system with over 7 support representatives. 4. Given everything stated above, they are making the only way to resolve to send MORE money. They already have their money in coinbase XXXX so this is not necessary or ethical.
Company Response:
State: FL
Zip: 33607
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have purchased bitcoins through Coinbase.com. On XX/XX/2021 I submitted an request for {$500.00} to be deposited to my bank account. I received an email that my account was blocked because of suspicious activity. I filed a complaint through XXXX and they were unsuccessful in getting a reply from Coinbase I have had five Customer Service phone calls which led me in circles. I have sent emails, I have sent copies of my driver 's license and photo to them at least 3 times. Nothing. Can you help?
Company Response:
State: WA
Zip: 98661
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have drafted the following timeline of my entire Coinbase history. Please see the references below. Overview : On XX/XX/2021 at XXXX PM : I deposited {$24000.00} on Coinbase Pro. On XX/XX/2021 at XXXX AM : I made a {$5000.00} purchase of Bitcoin on Coinbase Pro. This resulted in a {$19000.00} USD and XXXX XXXX balance in my portfolio on Coinbase Pro. On XX/XX/2021 at XXXX PM : I made a withdrawal of {$1000.00} USD on Coinbase Pro. This resulted in a {$18000.00} USD and XXXX XXXX balance in my portfolio on Coinbase Pro. Fraudulent Activity Timeline : On XX/XX/2021 at XXXX AM : The hacker withdrew the entire total of XXXX XXXX ( value of {$6300.00} USD ) to the following Destination Address : XXXX On XX/XX/2021 at XXXX AM : The hacker transferred {$18000.00} USD from Coinbase Pro to Coinbase. On XX/XX/2021 at XXXX AM : The hacker made a {$18000.00} USD purchase of Bitcoin on Coinbase, resulting in a Bitcoin balance of XXXX. On XX/XX/2021 from XXXX AM to XXXX AM : The hacker unsuccessfully attempted XXXX transactions that were all canceled. On XX/XX/2021 at XXXX AM : I called Coinbase and locked the account for suspicious activity. On XX/XX/2021 from XXXX AM to XXXX AM : The hacker successfully completed 127 transactions, resulting in a Bitcoin withdrawal of XXXX ( value of {$6400.00} USD ) to the following Destination Address : XXXX Conclusion : The total amount of Bitcoin that was stolen was XXXX ( i.e. XXXX + XXXX ) ; In USD, this was a total value of {$12000.00} ( i.e. {$6300.00} + {$6400.00} ) The remaining balance in my portfolio on XX/XX/2021 was {$90.00} USD and XXXX XXXX on Coinbase. I would like an explanation on how I locked my account on XX/XX/2021 at XXXX AM and the hacker was successfully able to complete 127 transactions, resulting in a Bitcoin withdrawal of XXXX on XX/XX/2021 from XXXX AM to XXXX AM.
Company Response:
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX.io ( the Fraudsters or Company ), with the design, development, manufacture, promoting, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of 19,000 USD was transferred from my wallet utilizing Coinbase services
Company Response:
State: OH
Zip: 44012
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: My friend, XXXX XXXX XXXX someone on XXXX about Mining Pool using Coinbase Wallet. This scammer said if I open a Coinbase Wallet and deposit USDT ( tether ) you can earn liquidity mining rewards based off USDT. The scammer then sent him a mining certificate that allowed access to the mining pool. I think clicked on the mining certificate which turned out to be a smart contract that gave the scammer complete control of my coinbase wallet on USDT. I then deposited USDT one a time and proceed to earn rewards in USDT. I continued to add USDT when on XX/XX/2021, the scammer emptied my Coinbase wallet and drained all my funds. In total, {$310000.00} was stolen out of my wallet and transferred to other wallets.
Company Response:
State: CA
Zip: 91745
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A