Date Received: 2022-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 my account on CoinBase .com was hacked. {$39000.00} worth of various cryptocurrencies were stolen. Upon suspecting that there was a fraud, I called CoinBase at XXXX p.m. Eastern Standard time and spoke to their representative who told me in no uncertain terms that my account had " no transactions ''. This is ON A RECORDED LINE. CoinBase has refused to accept responsibility for this misleading information. The FBI site clearly states that notification of fraud should be done immediately as time is of the essence. I was not given that luxury due to their misinformation. I want all the cryptocurrencies that were taken to be reinstated in my account exactly as they were prior to the theft. A company worth almost XXXX XXXX dollars should have phishing site prevention and URL monitoring of which they have none. Protecting their investors is clearly not high on their " to do '' list. Taking responsibility for lying to their customers is also not an imperative on their list. The evidence is clear. I have also been denied the ability to trade the stolen assets as they have diminished in value. This is clearly an injustice.
Company Response:
State: NY
Zip: 11530
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by the following Scammers XXXX XXXX ( the Scammer ), DBA : XXXX ( the Scam Website ) XXXX XXXX ( the Scammer ), DBA : XXXX ( the Scam Website ) using a telegram page XXXX XXXX and XXXX XXXX XXXX XXXX ( Telegram Page ) DBA : XXXX ( ( the Scam Website ) All of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of XXXX USD was transferred from my wallet utilizing Coinbase services.
Company Response:
State: CA
Zip: 95682
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed out of {$14000.00}. This is the website that a scammer told me to go to and link to my Coinbase wallet : https : //mcdex-defi.com At first, they allowed me to mine USDT from the website and they said I could transfer the money to my wallet, where it would be safe. I did just that, a few times. The wallet got up to {$14000.00}, and when I tried to transfer more money into my wallet, they said I could not until I added $ XXXX to my wallet. I did not do that and told them I would not, and then all of a sudden they stole my {$14000.00}!!! Can you please help me to recover the funds? I would think Coinbase would stand by their wallet security. I opened a case with them but they dont seem to be cooperative. Please help. Thank you!
Company Response:
State: MA
Zip: 02467
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I hope this letter has correctly found itself within your complaints/fraud department as it is very essential to me that you become aware of the ordeal I have had to go through. Commencing on or around XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX XXXX which was transferred from my wallet utilizing your services. I do not have a proclivity to blame others for my downfalls, however, I can not help but link this enormous loss with the trust I had instilled in your institution which is regulated.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-11
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: XX/XX/XXXX - XXXX PM - I paid XXXX XXXX {$2500.00} for their moving services. XX/XX/XXXX - XXXX PDT - I emailed support that I needed to dispute the charge of {$2500.00} to XXXX XXXX The owner contacted me and cancelled. He said that he never received the {$2500.00} so he was not going to complete my move. He wanted me to send him an additional {$2500.00} on top of the {$2500.00} I had already sent. I started to feel like this guy was a scam artist and that is why I reached out immediately to dispute the charge. XX/XX/XXXX - I sent a follow up email to coinbaseXXXX XXXX XX/XX/XXXX XXXX I sent a follow up email to Coinbase/XXXX XXXX XX/XX/XXXX - XX/XX/XXXX XXXX XX/XX/XXXX - XX/XX/XXXX - XX/XX/XXXX XX/XX/XXXX - XX/XX/XXXX - XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX All of these dates I have reached out and no one can ever give me an answer. A few times they act like they cant find the claim. I have been given multiple claim numbers. I cant get a human on the telephone. This is AWFUL customer service! Case # XXXX Case # XXXX Case # XXXX Case # XXXX Case # XXXX
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2022-02-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2021 I fell victim to a multilayered scam operation orchestrated by XXXX XXXX ( the Fraudsters or Company ), with the design, development, manufacture, promoting, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of XXXX USD was transferred from my wallet utilizing Coinbase services
Company Response:
State: NY
Zip: 14225
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about the XXXX of XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX ( the Scammer ), XXXX : XXXX ( the Scam Website ), all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of XXXX USD was transferred from my wallet utilizing Coinbase services
Company Response:
State: TX
Zip: 77047
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had this amount of XXXX USDT in my Coinbase wallet as of XX/XX/XXXX. I am reaching out for help for an injustice caused to me. Many other people have been affected by this company. More than $ XXXX ( XXXX USDT ) was drained from my account @ Coinbase on XX/XX/XXXX. I have been following up with Coinbase but to date, nobody has called me from their side and their customer representatives keep saying they are escalating this. Before that disastrous event 1. After chancing on links that Coinbase balances were being drained, I tried to move money out of the Coinbase wallet multiple times which I couldnt on XX/XX/XXXX evening. I called up Coinbase and told them I couldnt move my money out. 2. I then requested Coinbase to freeze my account which they said they could, but then said they would not as they did not see any fraud. Imagine my surprise that within XXXX hours after my call I find that my money missing early XX/XX/XXXX. Was this drained from their side? The timing is very suspicious. Since then I have not been successful in talking to the right person in Coinbase in resolving the missing XXXX USDT vanished from my Coinbase wallet. In spite of my requests, nobody from Coinbase has called me back.
Company Response:
State: WA
Zip: 98052
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened an account with coinbase to buy crypto coins and kept putting money in from my XXXX XXXX and after a year in XXXX of 2021 my account was locked and i finally got a hold of coinbase on the phone and they say they locked my account someone had transfer my coins to there accounts but that is all they told me then they told me i had to prove it was me to get access to my account i did that many times and they continue to tell me to prove i proved with my license and other ids I had over {$4000.00} dollars in it in coins they stole and still to this day it is locked and they avoid me i reported to bbb they tried to contact the coinbase company but no luck so they told me to contact your office
Company Response:
State: FL
Zip: 34986
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Coinbase showed me a 2-day hold on an ACH when I submitted the transfer they came back telling me they are holding it for 16 days. I have tried to get an explanation for the hold and they won't share with me the reason why. I asked to be escalated to their supervisor and they have refused. I tried calling to get someone on the line and it hang up the phone when I dial the option for support. I feel that CoinBase is using deceptive practices and potentially committing some type of fraud with the fact that they are holding an ACH for less than XXXX More than the one day allowed. Because of their refusal to provide any additional information or escalate me to someone who can It furthers my fear of fraud.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A