Date Received: 2022-02-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: My linked bank account was removed without any notification. I have attempted to contact support to determine why this happened, and to re-link the same account to enable money transfers. I have had 2 phone calls and 24 email messages to support, while often getting the same canned responses to re-link my account, which is the exact problem I've having problems with. Case # XXXX - phone Case # XXXX - email
Company Response:
State: IL
Zip: 60611
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX ( the Scammer ), XXXX : XXXX ( the Scam Company ), all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of 83,000 USD was transferred from my wallet utilizing Coinbase services.
Company Response:
State: NJ
Zip: 07601
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 {$2500.00} dollars were stolen from my account at COINBASE.COM I called the company immediately but they never answer and only communicate via email, they have no security or protection and guarantees for investors they do not want to accept any responsibility. And they say that when an unauthorized transaction is made it is irreversible
Company Response:
State: NV
Zip: 89512
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-21
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX, I attempted to make a transaction at XXXX for {$2400.00} on my coinbase visa card ending in XXXX, tied to account associated with email XXXX. The transaction could not be processed, so it was refunded. I tried making the transaction again and the same thing happened. In total, I'm owed {$4900.00}. I opened up a case with Coinbase to resolve the issue, and have the funds credited back to my account. Throughout the correspondence, I was told that the transactions were reversed, but could take up to 10 business days to credit my account. it's been 4 months since I did the transactions, so something is clearly wrong. XXXXCase # XXXX opened. XXXX-Replied with requested information XXXXFollowed up on the case, asking for an update XXXXXXXX2-Received reply, shown below. " Hello, Thanks for contacting Coinbase Support about Coinbase Card. We apologize for the delayed response due to high volume of emails. Upon reviewing, the transaction dated - XXXX {$2400.00} USD XXXX STORE XXXX XXXX XXXX XXXX and XXXX {$2400.00} XXXX XXXX XXXX XXXX Completion. pindebit.reversal, has already been reversed. After a merchant refunds your transaction, we'll add the refunded amount to your USD wallet in your Coinbase account.It can take up to 10 days for a merchant to process a refund, however, please be assured that once Coinbase receives your refund, it will be posted to your Coinbase Card account immediately. Please note that you'll lose any rewards you earned on this transaction. '' XXXXFiled formal complaint with coinbase, referencing the case. XXXXReceived a request for up to 20 more business days to resolve the complaint XXXXrecieved a reply to the case, asking for information about the transaction. This is the same introductory information I supplied on XX/XX/XXXX, and shows that no actual work had been done on the case for months, as we were back to square one. It was an in person transaction ( pin debit ) so there's no email receipt. " Hi XXXX, Thanks for contacting us. In order for us to review this further, well need you to provide the following information : - Reference code ( can be found on email receipt ) - Transaction amount - Date of order - Type of card used ( XXXX / XXXX ) - Last 4 digits of the card used Please provide this information by replying to this email so we can continue with our review. '' XXXXrecieved a resolution to my complaint " As of XXXX XX/XX/XXXX you have not complied with their request, and support is unable to resolve the issue which prompted your complaint until you follow their instructions. '' I refuse to go around in circles, and validate their resolution attempt, when they can not make progress on the case after months, and ask for repetitive information. XXXXCalled the specific XXXX store and spoke to the manager. He said that the register is balanced every day, and he would've been alerted to a discrepancy that large, so the money was definitely refunded to the card. He stated the best course of action would be to work with the bank directly. The problem is, there's no one to work with at metabank, so I'm hoping this complaint will raise attention to someone who can actually solve the problem. I've attached screenshots of the transactions in question, along with all of the email correspondence.
Company Response:
State: NC
Zip: 28409
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On more than one occasion, I have tried to contact Coinbase in regard to a currency in my portfolio named XXXX. Without my knowledge or consent, the currency was converted into XXXX XXXX by doing so, this locked the currency in a process called " staking '', which renders me incapable of attaining my funds. After being presented with the above issue, Coinbase denied the fact that the currency conversion was done on their behalf and that I had to have done it. I even requested that my account be liquidated and returned to the payment used to no avail. Eventually on XX/XX/2021, Coinbase sent an email to me regarding the situation, and it goes as follows, " Hi XXXX, Your Coinbase account contains XXXX which is currently restricted in the state or country in which you reside. As a result, your XXXX has been restricted from access in your account. In order for you to move your XX_Name_of_Asset_XX out of your Coinbase account, we will need to temporarily restrict your account from buying and selling so you can move the crypto offsite Please reply to this email with your permission to temporarily restrict your account from buying and selling so you can move your XXXX asset offsite. After we have your expressed permission and are able to temporarily restrict your account, you will be able to move the asset. After the XXXX is moved from your account, we will remove all restrictions so you can return to normal activity within your account. Thank you in advance for providing us with this information. '' After reading this, I immediately followed up by giving the permissions requested. my reply goes as follows, " I XXXX XXXX, give consent to the temporary restriction referenced in your email, giving me the ability to move my XXXX off site. I'm aware that after this I will be able to resume normal capabilities within the application and site. '' After this short-lived correspondence, Coinbase never followed through with their promise. I even recieved an email stating that the " Investigation/inquiry '' was closed. A follow up email was sent asking if my issue was resolved, to which I answered " No. '' During the elapsed time of my multiple correspondence with Coinbase, my portfolio has lost almost fifty percent in value, and I blame this on the fact that I wasn't able to access the currency ( XXXX ) listed above and convert it to another less volatile currency. Coinbase in my opinion is responsible for the loss of said XXXXo value due to the fact that they did not follow through with their promise to facilitate the process that would allow me to move my currency offsite and swap it for another digital currency. The case number involved in this matter is XXXX # XXXX
Company Response:
State: NC
Zip: 27030
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-17
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello, I sent {$2500.00} in Tether ( USDT ) from my XXXX XXXX to Coinbase on XXXX. At the bottom of this page is their response as to what happened to my funds. I have included a screenshot and url that proves Tether to be on their list of supported coins. There is no caveat to support their email response. XXXX XXXX XXXX I am also including 2 screenshots and the snowtrace url proving the transaction was delivered to the Coinbase address provided to me by Coinbase. https : XXXX Hello XXXX, Thanks for contacting Coinbase Support. It appears that this transaction involved USDT ( Tether ) being sent to Coinbase. I can clarify what had happened here. Tether is a type of cryptocurrency which runs on top of the XXXX and XXXX XXXX. Coinbase only supports Tether as an XXXX token at this time. While transfers of Tether on the XXXX blockchain include a small amount of XXXX sent to an address, any Tether associated with this transaction is not accessible.
Company Response:
State: NY
Zip: 10461
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: i was scammed a few months ago. i was contacted by someone who also fell victim to the same group saying they were in contact with a private investigator claiming they could get my money back. he had accessed my personal and bank information and bought XXXX worth of crypto without my knowledge. i had disputed it with both coinbase and my bank but coinbase still claims i owe them money.
Company Response:
State: CA
Zip: 95831
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-17
Issue: Lost or stolen check
Subissue:
Consumer Complaint: Help me get my unclaimed Money
Company Response:
State: TN
Zip: 382XX
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX I received a messaged from Coinbase Dept. that someone tried to access my account to a diff. loc. I called them to lock my acct. I spoke to XXXX and told her what's happening and I was told it was already locked. And she asked me the account balance in my account and I told her {$13000.00} and she verified that amount. She said I needed to wait 24-48 hours to activate my account. So XXXX XXXX I called Coinbase again and talked to XXXX and I told him what happened and I need to retrieve my account so she assisted me to do it. He asked me to download my ID I was hesitant to do it but I can't get thru the process without downloading and taking a picture of myself on the spot thru my phone. After all those things I was told to give it a 48 hrs. before assessing my account. XXXX XXXX First time I accessed my account after what happened and I was surprised the balanced was only {$6000.00} instead of XXXX. Called my Coinbase support called XXXX but was cut off in the mid of conversations. Called again and talked to XXXX and he said he'll transfer me to someone who can see my account. I was transferred to XXXX XXXX and I told him the whole story and he told me he will transfer it to Safety Dept so they will escalate the process and rest assured that they are going to work with my case and will be refunding. But up to now they don't give me an update I e-mailed him since he told me to communicate with them thru mail. I called them but they all just give me a runaround. I filed a police report. I already sent them a certified mail but until now I don't receive any response. I can't withdraw the remaining balance since they said before they restricted any movement on the account. I want my remaining balance back because I don't trust this company anymore. I have all the supporting papers if you need me to upload it. Please I need your assistance. Thank You so much in advanced, XXXX XXXX Coinbase XXXX XXXX XXXX XXXX
Company Response:
State: WA
Zip: 98270
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Coinbase took money from my bank account but did not deliver the purchased cryptocurrency. My account was under the email : XXXX email from : Fri, XX/XX/2017, XXXX PM states : Your purchase for {$4600.00} USD of ETH has started Your funds will be available by XX/XX/2017 However, the funds were never accessible. I could not trade them, sell them, or transfer them. Coinbase has since closed my account and I have no access to them. The transaction details are : Amount XXXX XXXX XXXX rate @ {$300.00} / XXXX XXXX {$4500.00} Fee {$68.00} Total {$4600.00}
Company Response:
State: CO
Zip: 80209
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A