Date Received: 2022-02-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: In late XXXX, I matched with a woman named XXXX XXXX on the dating platform called XXXX. We continued our chat through XXXX. She introduced me to a concept called liquidity mining pool in which one pledges tether ( XXXX ) in order for that cryptocurrency to be used for the pledgor to receive ethereum coins as rewards. I entered into this process by first wiring and sending funds up to {$75000.00} to Coinbase in order to be a part of this mining pool. I purchased tether on Coinbase and sent the tether to my Coinbase wallet. From my Coinbase wallet, I accessed through the Coinbase web browser this website : XXXX. From there, my wallet became attached to a node from the XXXX website. On the XXXX of this week, I tried to withdraw my funds back into my Coinbase wallet. The website is forbidding me from doing so unless I pay {$42000.00} in taxes to the mining pool. If I dont pay by XX/XX/XXXX, my funds will forever be frozen. I need immediate assistance. Please help me.
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2022-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-24
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I purchased Ethereum on XX/XX/XXXX from Coinbase. There was an incentive to convert the Ethereum into Ethereum2 with the promise of a good return on the investment before the year ends. Since it was already the end of XXXX the end of the year was very close I thought why not. I put all my Ethereum into the Ethereum2, it was XXXX $ at the time. Towards the end of XXXX the value of my Ethereum2 had gone down to XXXX XXXX And Im not rich and I wanted my money out because the return was not happening. The initial advert said the Ethereum2 can NOT be transacted until it is transferred back into the original Ethereum. I went to my Ethereum2 wallet on Coinbase and it said my funds were locked and could not be transferred or accessed in anyway BUT will be available shortly. Ok I figured shortly doesnt mean never. So I contacted Coinbase about getting funds out in the end of XX/XX/XXXX and I got a reply saying the funds will be usable before the end of the year. Coinbase kept changing its terms for the Eth2 investment. Well it is now the year XXXX and we are almost in XXXX. The funds are still unavailable. It feels like I got robbed or swindled. Like this is what investment scams do they take your money with promise of big returns and then they keep changing the return on investment date. In this case I have watched the value of my XXXX $ go down to XXXX $ with no way to get out. I have contacted Coinbase multiple times and they will not give me my money back nor do they have a time when i can get it back. Its very frustrating. I would not have agreed to this kind of investment if it was made clear that the money would not be made available indefinitely.
Company Response:
State: CA
Zip: 922XX
Submitted Via: Web
Date Sent: 2022-02-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, IL XXXX XX/XX/2022 Coinbase.com XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Re : Reopen due to discrepancies ( Fraud is noted ) XXXX CFPB XXXX Dear Consumer Financial Protection Bureau & Coinbase.com : As I have submitted my feedback to you in nature to Coinbase.coms answer or response. I would like to add for the record and ask you to submit this complaint back to Coinbase for factual evidence where it says in any written communication that I submitted something to someone that claimed to be working for Coinbase.com and on Coinbase.com behalf. In the following stated communication where it is addressed to XXXX XXXX XXXX and not directly to me ( XXXX XXXX ). Where in the records where it was ever noted and stated that such cryptocurrency XXXX XXXX XXXX sent anything to XXXX XXXX or XXXX XXXX. XXXX XXXX or XXXX XXXX claimed to be working for Coinbase.com so how can such be sent to XXXX XXXX or XXXX XXXX or Coinbase.com. If such is true, accurate, or correct then Coinbase.com could have easily dealt with the matter or situation and STOP everything at that moment for the records. Coinbase.coms records do not show any such information that such was properly authorized and as you can see by the attached statement from Coinbase.com it clearly stated and noted that such was not authorized or never was authorized. Now it is very easy for Coinbase.com to sit there and say that such to any such blockchain address are irreversible but such was not submitted or processed for over a 72-hour period in which I clearly had time to contact XXXX XXXX XXXX XXXX XXXX and Coinbase.com not to honor or accept any transaction activities coming into my XXXX XXXX XXXX XXXX account coming from a Coinbase.com You can use such section or such agreements after the facts they are not proper or should not be used or brought up in this matter at this point for such if FRAUD and based on the Statements provided by Coinbase.com it is clearly stated and noted that such activities, claims, and statements made by Coinbase.com are fraudulent. Coinbase.com have the direct contact of the person or criminal using their system to transmit such illegal transaction where they can immediately request such funds to be recalled back from such backend account for if something is set up to receive then there should be information there in accordance with the Federal Trade Commission Regulations to know who, where and the exact person name and address or account where such funds are going to or have gone to if not then this is clearly an illegal business set up to support money laundering and other illegal activities. No one can not say that this business is not an illegal transaction pool to support criminal activities. If Coinbase.com feels that criminals are not using their platform for illegal use in any form as necessary or possible they should immediately contact the Federal Bureau of Investigation ( FBI ), XXXX and report such matter. Coinbase.com mentioned a subpoena and they clearly know in order for a subpoena to be generated one will have to file a complaint with the Circuit Court in the district where the criminal act too places and from filing such complaint and getting a case number for civil damages a subpoena will be brought up at that time. While I have Coinbase.com before the Consumer Financial Protection Bureau. I would consent to a Jury Trial in any court of law to validate and support my claim or complaint before Consumer Financial Protection Bureau and the Federal Trade Commission for the evidence already speaks for themselves and it was Coinbase.com should have honored all requests not to process anything to my XXXX XXXX XXXX, XXXX. account. Coinbase refused to take notice and see that something was not right, and such transaction clearly fit in in accordance with Coinbase.coms cancellation and Reversal Policy. Why have such a policy if you dont honor such a policy? Such policy is clearly stated in written form the conditions under which such reversal should be honored. This is clearly noted and well documented as a crime. Coinbase.com should have immediately noticed that the transaction involves ( or has a high-risk involvement in ) money laundering. If money laundering is not in clear view, then Coinbase.com must show under the letter of the law that money laundering is not in this case and prove why such is not a money laundering issue or matter. Coinbase.com has the Federal Bureau of Investigation, IC3 at this disposal and for immediate assistance. Why havent Coinbase.com once shown any evidence or commitment to notify the Federal Bureau of Investigation? It is noted that if Coinbase.com is claiming that XXXX XXXX or XXXX XXXX is not an employee or staff person or member of Coinbase.com then right there this is a fraud and a serious scam case or complaint here until Coinbase.com can prove otherwise. So far Coinbase.com has not proved anything, but they have made several contradicting statements here. This can be a serious issue or terrorist financing, fraud, or other types of financial crime. If such does not fit into this complaint, then what kind of a complaint is this Coinbase.com? If youre going to respond and asked for time to collect your thoughts and your facts, then where are your facts in your answer or response here. Coinbase.com still has not produced anything but they still have my funds and know where such funds went to and know who account these funds went to. Money just doesnt go out to someone, and no one knows the end destination of such funds. This is no excuse and is not acceptable. You are trying to say and tell me that Coinbase did not or do not reasonably suspects that the transaction is not erroneous ; or Coinbase.com does not suspect the transaction is related to Prohibited Use or Prohibited Business as they so claim as set forth under the description and layout of this complaint, In Coinbase.com own words it clearly say and tell everyone that Coinbase.com will reverse the transaction and that Coinbase.com is under no obligation to allow any investor to reinstate a purchase or sale order at the same price or on the same terms as the canceled transaction. Did I say or tell everyone that I clearly immediately notified both XXXX XXXX XXXX, XXXX, and Coinbase.com not to go through or continue with any transaction to my XXXX XXXX XXXX, XXXX account? Yes, I did. Did I act in a reasonable manner to notify Coinbase.com of suspicious activities here? Yes, I did. Why Coinbase.com did not honor such a request for I strongly and fully believe that Coinbase.com and XXXX XXXX or XXXX XXXX are working together in some form or fashion. By law, I am entitled to see licenses by Coinbase.com to operate and have an internet business to fully function and operation as a financial service merchant. As of this date, I still have not seen or received anything from Coinbase.com. I am too by law required to see licenses for this business and to have the physical address of such business legal counsel of record. As of this date, Coinbase.com has not sent me anything by first-class mail showing such legitimacy. By law, I am entitled to get Coinbase.com legal counsel of record information for my record for any further legal processing or matter as well as get all employees of records in case this matter should go before a judge in a courtroom or arbitration. I turned over Coinbase.com information Coinbase tried to cover this up by sending such to XXXX XXXX XXXX, XXXX. claiming they have full right to pull funds from my account after submitting a cease or stop a transaction after seeing something was not right. Therefore, this complaint is not complete and should not be closed for Coinbase.com still has not produced anything that is legal, accurate, and make any sense to counterattack the records that I have submitted validating this complaint. Coinbase.com should be returning my {$10000.00} immediately and show valid records such as sworn statements and official and legally written declarations for the records. If such can not be produced, then my complaint serves its purpose. In Coinbase.com answer coinbase.com did not show any effort in accordance with the attached records given by the Federal Bureau of Investigation and the Federal Trade Commission showing they have done everything they had to do to corporate with law enforcement. This should show and tell everyone that this matter does not matter to them, but they are in support of such illegal events and illegal activities. Sincerely, XXXX XXXX Complaint, Fraud Victim
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-24
Issue: Other service problem
Subissue:
Consumer Complaint: Coinbase has not allowed me to access my account for the sake of obtaining tax documents. As my prior three CFPB complaints against Coinbase show in great detail, Coinbase 's other customer service issues forced me to use multiple email addresses, including one email address that no longer exists, to access and ultimately transfer my wealth. At this point, all attempts at resetting my password require access to my old email address, per email correspondence with Coinbase and three customer service calls ( two calls on XX/XX/XXXX and one call on XX/XX/XXXX ). I no longer have access to said email address and it can not be reactivated ( it was an old email from college that expired in XXXX ). The representative I talked with on XX/XX/XXXX said there is absolutely nothing she can do to help me access my account and subsequently my tax documents without access to the inactive email address ( which again, I only linked to Coinbase due to a previously filed complaint on erroneous trades ) despite providing all corroborating account information, such as legal name on account and the final four digits of the bank account to which funds were transferred to my Coinbase accounts. I'm exhausted from working with Coinbase. They can't service customers in the most basic ways. I have already sold all of my crypto so I no longer have to access the platform moving forward, but I just want my XXXX tax documents to file with the IRS. This continues to be an absolute nightmare of customer service.
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2022-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about the XXXX of XXXX, 2021, I fell victim to a multilayered scam operation orchestrated by Scammers DBA : XXXX XXXX ( the Scam Company ), all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of XXXX USD was transferred from my wallet utilizing Coinbase services
Company Response:
State: CA
Zip: 93312
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacted on XXXX Dating on XX/XX/2022 by a person named XXXX XXXX who then suggested we chat on XXXX. We started chatting on XXXX on XX/XX/2022. His contact # was XXXX, and he said he lives in XXXX XXXX, FL. He said he works for a company that purchases houses and flips them and then sells them for profit in FL, NY, CA, and HI. On XX/XX/2022, he suggested that he show me how to use cryptocurrency and that I should open a Coinbase account. He sent me a screenshot of a profit he made on a trade of {$39000.00} USD. He continued to chat about other things as though he was interested in dating me. On XX/XX/2022, I opened my own Coinbase account. I sent an ACH transfer from XXXX XXXX on that day in the amount of {$1000.00}. Because it was an ACH transfer, the funds could not be used in Coinbase for 17 days, so he suggested I do a wire transfer of {$1000.00} that could be traded immediately. Because it was the weekend, I said I would do it on Monday. On XX/XX/2022, he contacted me from a different XXXX address and said to use that one instead. The contact # for this account is XXXX. I did the {$1000.00} wire transfer from XXXX on XX/XX/2022. He then sent me a link for https : /XXXX to transfer the funds in the form of XXXX to XXXX from Coinbase. When I clicked the link of XXXX, it had me install the website. I transferred the money at his direction. He had me screenshot each step to explain to me how to do the transactions. I transferred an initial amount of {$870.00} USDT after fees to account XXXX. I had to contact XXXX Customer Service get a link from to " recharge '' XXXX to get it into XXXX. The amount that actually showed up in XXXX was {$860.00} USD. On XX/XX/2022, we did our first trading transaction in XXXX. He told me what to buy long or short and 60S intervals. I made a few small profits, and my balance was {$1100.00} USD that night. He told me I had to verify my account on XXXX which required me to take a photo of my passport for trading verification. He asked if I had any more money to transfer so that my earnings could be higher. I had savings of {$50000.00} which I had from a mortgage I took out. He convinced me to use the money to trade and make a profit. When I had reservations, he became angry in his texts and then nice again. I put this off for a few days, because I did not feel comfortable doing it. He was very persistent and convincing in helping me to make money off of the funds. In the meantime, the {$1000.00} ACH transfer became available. I did a wire transfer on XX/XX/2022 from XXXX to Coinbase. Again he sent a link to coindeal at https : //www.coindealst.com. I got the link to " recharge '' the XXXX funds, and they appeared in my XXXX account. My XXXX balance on XX/XX/2022 was {$49000.00} USD. He told me what to buy/trade in higher amounts with larger profits of $ XXXX {$2000.00}. By the end of that night, my balance was {$60000.00} USD. I said I wanted to transfer money out to my XXXX account, and he asked how much, so I said {$2000.00}. I was able to transfer the money back to Coinbase, and it came to my XXXX account the following day. There are VIP levels, and at $ XXXX, the profits are greater when not trading. He coerced me to get to the $ XXXX level, and I wired an additional {$40000.00} on XX/XX/2022, which was the remaining amount I had from my mortgage. This time he gave me a new link for XXXX at XXXX XXXX XXXX After fees, {$39000.00} was sent from Coinbase to XXXX, and my XXXX balance was then {$97000.00} USD on XX/XX/2022. All the while, he continued to text me about work, my day, and other mundane things as though he was getting to know me. On XX/XX/2022, we did more trading, and my balance increased to {$110000.00} USD that night. He wanted me to take out a loan to get to the next VIP level at $ XXXX. I did not want to do this, and he became angry, insulting my intelligence for not taking advantage of the opportunity to earn more money. He said we could earn more per trading transaction at the higher amount. I ultimately listened to him and applied for a $ XXXX loan from XXXX on XX/XX/2022. He sent me a new link to XXXX on XX/XX/2022 stating the trading platform is " updated in real time. '' The new link was XXXX XXXX XXXX. The XXXX loan was funded on XX/XX/2022, and I did the wire transfer from XXXX. My balance in XXXX was {$160000.00} USD at this point. We did more short term trades on XX/XX/2022, and my ending balance that night was {$220000.00} USD. He wanted me to get to the VIP3 level at $ XXXX with another loan, but I said I would not take out any additional loans. Again, he was angry, but he let it go. The final trades with him were on the afternoon of XX/XX/2022. My ending balance was {$250000.00} USD. At that point, I wanted to get my money out, so I initiated a transfer from XXXX to Coinbase for {$250000.00}. The funds became " frozen. '' Coindeal customer service was not responsive, and suddenly the link wouldn't work. For a period of time, my account was logged out. Then my balance said {$0.00}. Then I contacted XXXX and said the XXXX site was glitching. " Miraculously '' the site came back up, and funds appeared frozen again. When I contacted customer service about withdrawing the funds, they said that I had to pay 23 % tax on my gains which totaled {$110000.00} with a tax amount of {$26000.00}. They said once I paid the taxes, my funds could be withdrawn. When I contacted XXXX about this, he said gains over $ XXXX are taxed. He had never mentioned this in the past. I asked him to help me with this, and he suggested I borrow the money from family. When I asked him to put funds in for me, he never responded. The last text I received from him was at XXXX PM on XX/XX/2022 during which time he told me to withdraw my funds.
Company Response:
State: FL
Zip: 34113
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX While I was preparing my taxes on XXXX XXXX, they needed to know how much my capitol gains from trading crypto currency were for XXXX. The website gave instructions on how to let them have the report from Coinbase Pro, however they were difficult to follow. I also had Coinbase Pro website on my laptop and was trying to figure out how to do it. On the computer there was a phone number to call to get help. When I called the number the man said he worked for Coinbase Pro and would help me figure it out. He asked me to let him on my computer and said he would take care of it for me. He was doing all sorts of things and he assured me that it was all part of the process. After a short while he suddenly hung up and I never heard from him again. When I tried to call him back at the same number, a recording said it was no longer in service. I didn't want to panic so I waited for him to call me back which never happened. When I logged back on Coinbase Pro my remaining balance was only XXXX cents ... .down from aprox {$5600.00} which was made up of about XXXX in cash and XXXX of XXXX and XXXX XXXX XXXX. Later I found out that he also transferred XXXX out of my checking account. XXXX on my debit card and XXXX from my checking account. I contacted Coinbase Pro immediately and they said they would begin an investigation into it. I Contacted my bank to stop any transactions I could to Coinbase Pro. When I called back to Coinbase Pro a few days later, I found out there was absolutely no investigation done at all.
Company Response:
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2022-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Coinbase pro closed my account and will not give me access to my transactions so that i can file my taxes for 2021. They do not respond to emails. Their customer service people refuse to help me via phone. There inaction will be costing me money in fines if i can't get my taxes filed or file the wrong info with the IRS. Please provide me with my crypto currency transaction log. This all started in XXXX of XXXX. Now going on 5 months without any resolution.
Company Response:
State: FL
Zip: 32738
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hi, on XX/XX/2022 I saw a video on XXXX of XXXX ( XXXX ) XXXX XXXX founder ( XXXX XXXX ) while I watching his video there was a promotion like bonus next to his video saying : We believe that XXXX and XXXX XXXX will make the world more fair. To speed up the process of cryptocurrency mass adoption, we decided to run XXXX XXXX XXXX XXXX giveaway. Please follow XXXX to participate in the giveaway. To participate you just need to send from XXXX XXXX to XXXX XXXX XXXX XXXX to the contribution address and we will immediately send you back XXXX XXXX to XXXX XXXX XXXX XXXX ( XXXX ) to the address you sent it from. Send XXXX XXXX, you will get XXXX XXXX XXXX back Send XXXX XXXX XXXX, you will get XXXX XXXX XXXX back Send XXXX XXXX XXXX, you will get XXXX XXXX XXXX back Send XXXX XXXX XXXX, you will get XXXX XXXX XXXX back Send XXXX XXXX XXXX, you will get XXXX XXXX XXXX back so I went to to XXXX and send XXXX shares of my XXXX to their wallet address which is : XXXX. and after sending it, i didn't received my bonus which is XXXX shares of XXXX and I chatted with them on the same website and i said i didn't receive any shares of XXXX he said over the chat : Sorry, but you are one of those people whose transactions were lost when the system was rebooted. We are sorry. They got lost in our system but did not cease to be reflected in the blockchain system. To return the funds, you should send one more minimum payment, and then after entering the system we will be able to edit it and adding your transactions will send them to vou XXXX. and I found out it is a scam because on the video I saw on XXXX somebody made a fake XXXX account for XXXX XXXX and edited that promotion next to his video to trick people and steal crypto shares from people. they are using the founder 's name and video to scam people. I can't believe i did this stupid thing. ive lost a lot of shares and money and i was so sad about this. I dont even know if there is any way I can get it back or not. but please concern this. I have my crypto in Coinbase pro and emailed Coinbase and they said : All cryptocurrency transactions that are confirmed on the blockchain are irreversible. Coinbase has no information on ownership of external cryptocurrency addresses, and because this is an external process, there is no way for Coinbase to cancel, reverse, or recover these funds on your behalf. is there any way I can get my shares back?? can you track it down to find the person is doing this to people? im so XXXX about this happed to me. Thanks So Much.
Company Response:
State: CA
Zip: 95128
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On ( XXXX ) : XXXX XXXX I transferred some XXXX from XXXX to Coinbase. XXXX is usually and instant transfer. But I still have not received it. I contacted Coinbase through their online chat/email/ and phone and no one would help me or tell me why they were withholding my funds. Only that they will get back to me in 2 weeks. I asked many times why this was happening but was completely ignored. Support ticket number : Case # XXXX
Company Response:
State: TN
Zip: 374XX
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A