Date Received: 2022-03-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: The internet criminals hacked my personal information knowing that I am in a process of grieving and I was looking for a full-time job. The criminals connected with me through XXXX, and then suggested to use XXXX and XXXX apps. I was trapped in the job scam. The criminals attacked me mentally continuously, and instructed me to wire the money from my XXXX checking account on XX/XX/2022 with amount of {$5000.00}, from my XXXX saving account on XX/XX/2022 with amount of {$95000.00} and on XX/XX/2022 with amount of {$100000.00}, to XXXX XXXX Bank, an online profile bank of Coinbase company. All transactions were completed and confirmed by Coinbase Company. However, all the money wired into Coinbase online profile bank were disappeared. I filed request on XX/XX/2022 with Coinbase company for recover these funds. Coinbase company emailed me the results of the investigation on XX/XX/2022 that " Coinbase has no information on ownership of external cryptocurrency addresses, and because this is an external process, there is no way to cancel, reverse, or recover these funds on your behalf. '' What Coinbase is saying, is that Coinbase has no idea where my money went, and Coinbase has no idea who the third party is and that who has wired out my money from their online profile bank. I just don't understand if an unknown third party is performing a criminal activity, wiring out somebody's money from Coinbase, why Coinbase do not block the transactions or hold the transactions if Coinbase do not recognize the third party in order to protect Coinbase clients.
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had tried to open an account on coinbase over 2 years ago ( approx XX/XX/2020 ) over the XXXX holiday. I spent many days trying to " sign up ''. In summary, I was completely frustrated and never got any support whatsoever. I went through the steps ( Pictures from my phone etc ) to authenticate myself multiple times and I believe I have {$50.00} in a wallet. There was never a reply from support, no way to get to the wallet ; no reply from Coinbase other than emails describing an attempt to log in and it never happens ( never any success ). There is no need for this type of treatment as a customer and WHY am I receiving more emails from Coinbase just to frustrate me further? I have filed a complaint with XXXX but it shows they have an " XXXX '' grade so not expecting any follow-up there. The person at XXXX XXXX XXXX : XXXX XXXX Dispute Resolution XXXX XXXX XXXXerving the XXXX XXXX XXXX XXXX and Northern Coastal California XXXX XXXX referred me to file a complaint with you. XXXX, I've sent multiple letters to the CEO without any reply. I mailed the letters from mail-a-letter.com
Company Response:
State: CA
Zip: 934XX
Submitted Via: Web
Date Sent: 2022-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-09
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Hi, I have a problem with Crypto Coinbase.. Randomly one day I received XXXX dollars into my coinbase account. I never got an email saying money was deposited anything. it didn't even tell me if I was purchasing crypto. First thing I did was contact live chat support on coinbase 's website, asking how I received the money.. they had no clue.. so I went with it, I thought " well Thank you ''. So I let it sit in coinbase 's account for about a week.. then I wake up XXXX day to XXXX dollars in my account and a fee, it said I need to pay coinbase a fee of XXXX dollars. at the time I was XXXX ( now XXXX XXXX XXXX ) I dont have job, I dont make XXXX let alone XXXX I have contacted Coinbase support for help and they told me its my fault... I didn't do anything wrong, why do I have a debt for coinbase 's doing.. I wasnt the one who did all this, I didnt put XXXX into someone account, they did.. so I started to think my phone got hacked or something.. I reset everything on my phone, Passwords, email, etc. Ive asked them if they can help in anyway. They told me to contact law enforcement. now they will not reply to me at all and I dont know what to do.. Im scared this is a life changing amount of money for me, and I don't want this to go to my credit.. this is emotionally hurting me everyday, I wake up thinking about it and I fall asleep thinking about it.. sometimes i cant sleep because this XXXX hurt.. Where am I going to get XXXX from???. I have begged and begged for help in emails and tried to call coinbase, nothing seems to be working..
Company Response:
State: CA
Zip: 95757
Submitted Via: Web
Date Sent: 2022-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-09
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Recently Coinbase, Coinbase Pro updated its terms of service with anti consumer verbiage. I did not agree to the new TOS. I was locked out of my account for 3 weeks with no contact from Coinbase. Coinbase stole multiple coins from my account. Coinbase entered into transactions without my consent. Coinbase refuses to provide any record of these transactions or a way for me to move coins offsite.
Company Response:
State: FL
Zip: 327XX
Submitted Via: Web
Date Sent: 2022-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX Coinbase issued a new user agreement for customers to sign in order to access its platform. Upon reviewing the user agreement, I declined to accept it and on XX/XX/XXXX submitted a support ticket stating I did not consent to its terms and requested my funds be sent to my linked bank account. Coinbase had stated via email- in response to the support ticket - that it would close the accounts of people who did not accept the agreement and transfer their funds off the platform. I contacted Coinbase multiple times by email and twice over the phone to resolve this issue and ask why my funds were still on the Coinbase platform ( which I have had XXXX access to since XX/XX/XXXX ). I have called twice - in the first call, I was told my case was being sent to the compliance team, and was told I could expect an email with an XXXX for the funds to arrive in my bank account. I verified my bank 's checking account details with the representative in order to ensure the transfer would be processed correctly. When this did not occur, I called again and was told that the compliance team is not available by phone and the customer support representative was unable to provide me with any information on my case.The phone calls occurred on XXXX ( XXXX minutes ) and XXXX ( XXXX minutes ). I am concerned that Coinbase has no intention of returning my funds to me. At the time of this writing the funds total approximately {$9000.00} across the various Coinbase platforms ( Coinbase Pro, Wallet, etc ). I received email replies on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XXXX, XXXX, and today ( XXXX ) and this issue is still not being resolved.
Company Response:
State: MA
Zip: 023XX
Submitted Via: Web
Date Sent: 2022-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have been trying to contact Coinbase about my account since XX/XX/2021. I've called them every few weeks. We've spent hours and hours and submitted XXXX identification. They locked my account because I no longer have my old phone number and I've talked to well over 13 people who have no authority to do anything to my account. They promised to escalate my account and no one takes any action. Every time I call it's an hour session w/ a new Account service person where they have to comb thru the history and they will take no action to withdraw my money. The process usually ends when the phone disconnect and I have to call back and start over. There is {$840.00} in my account.
Company Response:
State: VA
Zip: 22310
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX my laptop has hacked/compromised by people claiming to be XXXX and to assist me restoring my internet connection ( which had gone down ). They knew my internet was out and gained remote access to machine ( via XXXX ) with the claim that my network was currently insecure because of hacking and claimed to show me evidence of this. They gained access to my coinbase account. Several transactions occurred before I reported them as fraud to my bank ( after they texted and called with suspicious activity ) and stopped payment. Reported fraud to coinbase. In addition to the impersonation/fraud/theft ( reported to FBI via iC3 ) I have large concerns as to how Coinbase handled this after payments were stopped for fraud. Of {$19000.00} stolen, {$5000.00} was blocked as incomplete transactions - but Coinbase demanded I complete the payments and sold my other crypto assets to cover " their loss ''. Rough sequence : 1. Unauthorized access to my account. 2. Fraudulent activity starts. 3. I try to block transactions, several already completed. 4. Bank cancels cards and blocks my bank account as bank contacted to report the obvious fraud. 5. I lock my coinbase account and report fraud. 6. Incomplete transactions exist. 7. Coinbase sends funds for those incomplete transactions, even though all my payment methods were blocked. 8. Coinbase sent the funds without my authorization or access to my funds. 9. Coinbase reimbursed itself for the Incomplete transactions by using assets- even though they were rejected as fraud. 10. Coinbase restricts my account and sends demands for payment. 11. Escalation of complaint attempted, but coinbase is no longer responsive. I understand that the initial completed transactions have " gone '' and there may be nothing that can be done to retrieve these from the criminals who hacked my machine and carried out the unauthorized transactions, but the actions of coinbase are disturbing for all the transactions that were stopped. They basically aided and abetted the fraud/criminal activity by forcing me to pay for the money they chose to send once I attempted to prevent further fraud and loss. From the reading I have done since I was a victim of this theft/fraud it seems coinbase has a reputation for not acting correctly in cases like this where their customer account is compromised and coinbase " sides '' with the criminal activity not it's customer.
Company Response:
State: AL
Zip: 35801
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: True USD is not supported by Coinbase however its not in Coinbase but its on Coinbase wallet and my Coinbase wallet is linked to Coinbase account, they only say its not supported. they didn't reject transaction, they didn't move to wallet they dont return money to my wallet and wont help me. Amount is {$200000.00}
Company Response:
State: CA
Zip: 90007
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been told by a man I met on social media for 6 months that he can teach me how to invest into cryptocurrency. So I opened an account on Coinbase on the XXXX XX/XX/XXXX under his guidance, and directly deposit {$1000.00} and wire transferred {$5000.00} US dollars through my bank account into Coinbase, then immediately purchased XXXX and transferred all of them out right away to an cryptocurrency website account that the man told me about for investment. And later on with the same tricks, he soon induced me to wire transferred another {$25000.00} US dollars to Coinbase and purchased XXXX, and again, I immediately transferred all of them out on XXXX XX/XX/XXXX. With the same way for a third time, I transferred another {$16000.00} US dollars of XXXX to the defraud account through Coinbase on the XXXX XX/XX/XXXX. I have made XXXX wire transfer and XXXX direct deposit to Coinbase for a total of {$47000.00} US dollars! And immediately purchased and transferred all of my XXXX through Coinbase to the scammer 's website account. After a couple weeks, I decided to withdraw all my money out including the profit I earned from trading cryptocurrency which was nearly {$98000.00} in total, under the man 's guidance. But the fraud website customer services told me that I have to pre-paid over {$21000.00} tax in order to withdraw my money out. I then realized that I got scammed. I reported this to the police immediately on XXXX XXXX and called Coinbase customer service for help and they told me that cryptocurrency transactions are irreversible. But I know Coinbase, as one of the biggest cryptocurrency trading platform, has the responsibility to alert and monitoring large transactions in a new account over a very short period of time. I have never traded cryptocurrency in my life before and all of this had happened within the last half months. And with my newly opened account, I have never received any alert or warning about my transactions to the fraud account. True, I am too stupid to believe a stranger that could teach me how to make money. But I am also a XXXX XXXX XXXX XXXX XXXX XXXX and a single mom. I need that money in order to survive! That was all my savings from the past 8 years, and I also had to borrow some from my friends. I am desperately hoping that Coinbase could help and refund my money back. But after several time of calling and file complaints, they refused to do anything and closed my case. They also block my account from trading cryptocurrency after I told them what happened to me!
Company Response:
State: OR
Zip: 97086
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX, I received an email from XXXX that funds has been used from my account to buy cryptocurrency thru Coinbase. I called the support number in the email to reach out to XXXX, but was connected with the hacker. He convinced me that I needed to close out my XXXX XXXX savings account so he could install more security protection. On XXXX XXXX, XXXX, he transferred {$15000.00} to Coinbase account he opened in my name, XX/XX/XXXX transferred {$49000.00}, XX/XX/XXXX transferred {$48000.00} and {$50000.00}, and $ XX/XX/XXXX transferred {$59000.00} for a total of {$220000.00}. My total life savings. I am XXXX XXXX XXXX, single woman, who lives alone. I can access one Coinbase wallet that only shows my sending info for the two-step id to the account. No money is in that wallet. The second wallet, where the money went is gone to my view. However, a recent phone call to Coinbase, I was told they could see the transfers in and out and declined to tell me where the funds were transferred and by whom. Can you help me?
Company Response:
State: FL
Zip: 33756
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A