Date Received: 2023-02-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XXXX of 2022 I fell victim to a crypto scam. I sent XXXX to what I thought was a legitimate business entity that turned out to be a scam and took the funds. I have now been for over a year trying to get these funds back. Please see attached document for further details.
Company Response:
State: TX
Zip: 756XX
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-24
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have been using Coinbase Debit Card for just under 1 year now. I recently went through all my transaction history and noticed I have 9 transaction dating back to XXXX of 2022 that are stuck in a pending state. Some of these transactions are for gas station fill ups or dining out. With these gas station transactions there is an initial hold put in place for a higher amount of money to ensure that the debit card has enough for the transaction. Shortly after this the correct amount is charged which includes crediting back the different between the hold and actual gas purchase. I understand this. Since these transactions are stuck in a pending state I am not being credited back the difference from the hold. This is also the case for dining out. I noticed I have one transaction stuck in pending and the tip has not been applied which would raise the debit a bit. The transactions I am referring to range from XXXX XXXX to XXXX XXXX. I have had too many communications with Coinbase to even count. Their support at this point useless. They give me the run around or disconnect me from phone calls/chats or ghost me on emails. They tell me this has been assigned to a specialist but i have sent repeated emails to their support email only to get a non-specific canned response. So I have resorted to reaching out to your office for some help and guidance.
Company Response:
State: FL
Zip: 32207
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-25
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2023 I made a transaction from my bank account {$1000.00} to Cypto app to transfer to XXXX exchange webinar. I was convince that we were making a good trades. I was told to put a more money in because there was a good deal coming up. so put more on Coinbase app on XX/XX/2023 to move over to XXXX. after making a good trades i was told to put more money in to the exchange another total of {$9900.00}. When doing the trades and made about XXXX millions USDT. When I was doing a withdraw i was told to pay the audit fee within 7 days or i will face fine and credit damage. In order to pay the audit fee i have pay for it by do the transaction for external wallet ( Crypto, Coinbase ) transfer to exchange. audit fee is total is {$26000.00}.
Company Response:
State: TX
Zip: 75503
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: -Date/time of transaction : XX/XX/2023 XXXX XXXX XXXX -Transaction amount : {$100.00} ( pre-Auth charge ) - Prepaid debit card issuer : Coinbase I made a transaction at a gas station for {$39.00} on XX/XX/2023 XXXX XXXX pst using coinbase card, For this transaction a pre-auth charge/hold of {$100.00} was debited from my card. Pre-Authorization Hold/Charge issued by issuer bank to check if there's sufficient fund for the purchase. Typically the hold is released after 24-72 hours once the transaction is confirmed. The original transaction amount {$39.00} is already confirmed but pre-authorization charge still remains. I have raised a request with Coinbase to remove pending pre-Authorization charge/hold, they have assigned a case XXXX on XX/XX/2023. This case has been now open for 30 days, every time I followup Im being told the case is escalated but there is no resolution.
Company Response:
State: CA
Zip: 94404
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had a phone call on XX/XX/XXXX by a company claiming they have recovered my funds from a previous scam called XXXX media which I already have a case opened with Law enforcments and with XXXX, The phone caller that scammed me claimed he had recovered my funds and showed me a blockchain link with my recovered funds scammed with phone calls and apparently the scammer knew alot of details about me, and was claiming to help me recover scammed funds on another case in XX/XX/XXXX that I have already, They requested to connect by XXXX to guide me through to make transactions to avoid money laundering when the funds are sent back to me in full and need to verify transactions so the funds are released back to me, The showed me fake wallets that have funds and they claimed its my funds, and they need to synchronize the world ant-money laundering system to avoid alerts, Please I have been scammed and the transactions are not authorized by myself, I would like to add the recent scammer had a lot of details about me and personally, and that's how they gain your trust because they have details about me, and you believe them,
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Money was not available when promised
Subissue:
Consumer Complaint: - Merchant 's name XXXX XXXX - Amount XXXX - Date of the transaction XX/XX/2023 XXXX PM Transaction posted but reward for payment never arrived. Contacted customer support who told me " For rewards related inquiries, Customers can reach out by phone ( call the number XXXX select option 5 followed by option 1 for questions/concerns regarding account information, trading, rewards, deposits and withdrawals ) live messenger, or fill out the support form located at : https : //help.coinbase.com/en/contact-us '' Opt 5 and opt 1 does not exist on XXXX. Called company anyways, waited one hour, found out need " account specialist department '' but they aren't reachable through phone or any other method. Forced to use CFPB to get response.
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/XXXX, I went to XXXX XXXX XXXX in XXXX, NJ and used my Coinbase debit card to pay. The amount was {$47.00} + {$10.00} tip = {$57.00}. ( Receipt attached. ) A few days later, while the transaction remained pending, the charge had changed to {$230.00}. I gave it about two weeks to correct because the charge was pending. After two weeks, I reached out to the restaurant and they said that the charge is completed on their end and I would have to reach out to the bank. Afterwards, I reached out to Coinbase, and they told me I have to go to the merchant because the transaction is pending and can not be canceled. I had gone back and forth multiple times with no resolution. After about a month, the total of the charge updated to {$57.00} - the correct amount. However, my account balance still reflects minus- {$230.00} - and the transaction remains pending. I keep on following up with Coinbase, and their response is always, were looking into it and will reach out when we come to a resolution. This issue has been going on for over two months, and at this point they no longer respond to my emails about this issue. Attached is a copy of the receipt, a screenshot of the transaction taken from the Coinbase app and another updated screenshot taken today which clearly shows both amounts.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: After months of losses in stock market, I read XXXX investment groups discussing investment strategies looking for something better. In them I read about XXXX XXXX making a big difference in several peoples portfolios. I clicked on his name to see about him, and days later got a pm asking if I had reached out to him. This was in early XXXX. Over the next two months I sent the remaining money from my XXXX account to places he instructed me to and began to see big returns. In reflection, I see many flags, but I was caught up in it completely. When I attempted to withdraw some I was told I had to pay 20 % commission ( {$10000.00} ) on the gains of {$60000.00}. After I paid almost all in four payments, I was told I had to pay it again but in one installment. I finally realized I had been scammed and filed reports with the FTC, FBI and Secret Service. I sent a letter per suggestion on FTC website to the bank, only to receive four letters stating they would refund the money sent with my debit card only if they can recover the funds. A lady from Secret Service is doing some things to try to catch him, but says not likely my money will be found because digital currency is hard to trace, even though I sent to her all transaction ids.
Company Response:
State: OK
Zip: 736XX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I used my Coinbase card ( Visa debit card ) to purchase gas at two gas stations on XX/XX/. The charge ( {$35.00} ) went through at the first station ( XXXX XXXX ) but not the second station ( XXXX XXXX XXXX ), where I used a second card. Besides the gas charges, there are two pending charges for {$100.00} each from XXXX XXXX and XXXX XXXX XXXX. I did not make these purchases, I did not authorize these purchases, and I was not informed there would be such a hold on my card. I waited until around XX/XX/XXXX or XXXX to contact Coinbase, figuring the holds would be lifted by then. But they weren't. Since then I've tried calling Coinbase ( only a bot answers ), I've discussed the issue with Coinbase 's text chat ( the person I get always refers it to a 'specialist ' ), and I've sent numerous emails. Coinbase does not seem to be doing anything to lift these holds. I've also reached out to both gas stations ; they insist that they can not do anything and I need to reach out to Coinbase. Note that Coinbase told me holds should be lifted after no longer than 10 working days, but in this case around 18 working days have already passed.
Company Response:
State: NY
Zip: 13090
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Coinbase offers a service called Coinbase XXXX. It is a prepaid debit card, and I have been using this service for over 6 months. You buy XXXX XXXX with XXXX Dollars to load the card with funds, and when you use the card, it withdraws the funds from the account. I have made 3 different purchased from XXXX for grocery pick in XXXX. Since it is a pick up, XXXX places a temporary hold on the funds until the pick is complete. It takes about 8 days and then the transaction reconciles to final amount of the transaction. I made 3 different XXXX grocery orders in XXXX and all 3 are not finalizing with Coinbase XXXX. The transactions are as follows : XXXX. XX/XX/2023 XXXX - Amount On Hold {$300.00} Actual Final Amount with XXXX {$220.00} XXXX. XX/XX/2023 XXXX - Amount On Hold {$260.00} Actual Final Amount with XXXX {$190.00} XXXX. XX/XX/2023 XXXX - Amount On Hold {$240.00} Actual Final Amount with XXXX {$170.00} There is a total on hold amount of {$800.00} and the final amount is {$590.00}. That is a {$210.00} that needs to returned to me. I have placed 2 different tickets with Coinbase : XXXX. XX/XX/2023 - Ticket number XXXX XXXX. XX/XX/2023 - Ticket number XXXX Not a single response from Coinbase for either ticket. I responded 2 times to the first and 3 times to the second one. No one will answer me. I have called customer service and all they say is that they will put in a ticket and then to wait for a response.
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A