Date Received: 2023-03-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: RE : Complaint against Coinbase The Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, Washington XXXX DC XXXX XXXX XXXX XXXX XXXX : XXXX [ XXXX XXXX ] I wish to practice my right as a customer of Coinbase to use your organisation 's service, seeking a formal, impartial investigation to amicably settle my dispute ( Ref : # XXXX ) with Coinbase. In order to clear up the myriad of letters and correspondences I have hitherto sent to Coinbase respecting my complaint, I believe it will substantially strengthen both my case and your understanding, by taking a deeper look at the happenings of my case, and analyzing the relevant facts in an objective and comprehensive fashion. It is crucial to note that I have been manipulated, socially-engineered and coerced to engage these fraudulent criminals. Much to my embarrassment, I recognize that I am the victim of an investment scam. My complaint to the CFPB has arisen as I do not consider, by any stretch of the imagination, the conduct of Coinbase to be commensurate with their legal role and responsibility to their customers. They sell a service to look after their customers, protect their money and are a financial institution that maintains a traditional relationship and way of working with its customers. During the complaints process with Coinbase, I found their communication ineffective, which further hides their conduct to management and diminishes the service offering to their clients. They are struggling to adapt their business offering in the ever-changing world of IT development. The internet is presenting a real problem which they choose to manage in a way which is not in line with rules and regulations of CFPB as well as their own internal policy and procedures sold to their clients. General Obligation : Commencing on or around XX/XX/XXXX, I fell victim to a multilayered scam operation orchestrated by bitbankvip.vip ( the Company ), which involved me making deposits for a total amount of XXXX USD from my Coinbase account to fraudulent investment firm. When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Coinbase did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Coinbases custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Coinbase promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Coinbase was in compliance with its own policies and procedures ; ( v ) whether Coinbase owed duties to myself, what the scope of those duties was, and whether Coinbase did not uphold those duties ; ( vi ) whether Coinbases conduct was unfair ; and ( vii ) whether Coinbase has within its power the ability to, and should, compensate me for the harm that has befallen me. Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud. In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed. In other words, Coinbase must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer. Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element. However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that Coinbase did not foresee the fraud and disregarded even the most obvious dangers in this respect. Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learnt from the errors of the past. Coinbases Position : On XX/XX/XXXX, Coinbase wrote in a letter Coinbase is technically ( and physically ) unable to retrieve the cryptocurrency that you sent. Coinbase is also unable to accept responsibility for send ( s ) which you requested and authorized Coinbase to make. Coinbase had ( and still has ) no way of verifying if XXXX did indeed own the blockchain address ( s ) to which you sent your cryptocurrency Refuting Coinbases arguments from a purely logical perspective : Coinbases position is that the features of the situation at hand do not generate a genuine obligation to protect innocent and helpless victims ; they are essentially arguing that common-sense-based approaches are doomed to fail, leaving their exclusively technical account of the subject matter as the only meaningful choice. For reasons which are unclear, this extremely serious situation barely gets the attention it deserves even though ample evidence has been offered in support of this complaint. In Coinbases view, it is implied that we should not home in ( and consequently rely ) on unwritten laws, practicality, good judgement, reasonableness, sharpness, sensibleness, past outcomes, and insight, when taking appropriate precautions. To underscore, once again, such views are at odds with common sense and are wildly irresponsible. Imagine a view according to which the one and only thing that can make Coinbase morally obligated to do something is having it written down somewhere. Pursuant to this view, if Coinbase encounter the suffering of totally nave victims, they are only obligated to intervene in or remedy the situation, to the degree required by written material. This is unbecoming for a reputable establishment such as Coinbase. I have reviewed the material hereto sent by Coinbase carefully, and it unfortunately provides no response to my fundamental argument concerning the degree of care. Given its size, influence, and the resources at its disposal, this establishment clearly had a far greater capacity than an individual such as myself had, to determine the level and likelihood of risk that a client such as myself is subjected to and had a duty to intervene as they now do to query in particular out-of-pattern transactions of this kind. It is perfectly obvious that Coinbase, inadvertently, employs a subtle approach in addressing some of the key questions in a manner which neither provides me with adequate support nor protects anything other than its own interests. It is Coinbase here, who has the burden of proof, to show that it has exercised the duty of care, that is to say, that Coinbase adhered to a standard of reasonable care in relation to the matter at issue given its extensive experience compared to mine. It is Coinbase that claims that the damages which I have suffered in connection to this matter have not been reasonably foreseeable, and that my proposed degree of care is not, and has not been, commensurate with Coinbases capacity, experience, expertise, or scope of services in any way. To reemphasize, Coinbases indisputable overriding purpose is by no means to purely execute transactions in a blind and blank fashion, but rather to strike a balance between executing those transactions and capitalizing on its undeniably vast capabilities to protect consumers thereby enhancing market integrity. Apropos of the fluidity of the concept of reasonableness, all Coinbase has done in this regard is set up a dichotomy of having or not having the legal obligation under consideration, however, that does not go one-inch toward explaining why various regulatory authorities, has maintained that financial institutions can, and should, protect consumers using their systems, advanced technologies, and rich experience. Coinbase is obliged to take some action if it is sufficiently aware of a real possibility that a fraud may be being perpetuated. If you don't question its customers instructions or raise the possibility of a scam with the customer in these circumstances, it may be liable if the red flags indicate the customer is : particularly vulnerable, or if the possibility of fraud was serious or real, not just suspected. There are some recommendations to organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse ; and gives guidance on how to recognize customers who might be at risk, how to assess the potential risks to the individual and how to take the necessary actions to prevent or minimize financial harm. These recommendations are established as a general principle, the organization should deliver a service that : 1 ) Takes a proactive approach to minimizing risks, impact and incidences of financial harm and it sets out systems and tools for the prevention and detection of fraud and financial abuse. As a general point, it says organizations should ensure that all systems are developed using technologies and methodologies that are effective in the prevention of fraud and financial abuse, through authorized and unauthorized payments, thereby minimizing the risk of financial harm to customers. As regards to the detection of fraud and financial abuse, it says the organization : A ) should have measures in place across all payment channels and products to detect suspicious transactions or activities that might indicate fraud or financial abuse. It then lists the following examples of suspicious activity on customer accounts : a. multiple cheque books; b. sudden increased spending ; XXXX transfers to other accounts ; d. multiple password attempts ; e. logins from new devices, multiple geographical locations ; f. sudden changes to the operation of the account ; Unusual transactions are transactions whose amount, characteristics and frequency bear no relation to the economic activity of the customer, exceed normal market parameters or have no apparent legal justification. g. a withdrawal or payment for a large amount ; h. a payment or series of payments to a new payee ; i. financial activity that matches a known method of fraud or financial abuse. B ) Organizations should have a process in place to ensure that staff make contact with the customer to verify the financial activity, challenge its authenticity, explain the nature of the suspected or detected fraud and discuss an appropriate plan of action. Coinbase are yet to show, or otherwise provide me with, a compelling argument that their wide-ranging experience and wealth of specialist knowledge in detecting transactional anomalies were not sufficient to avert the fraud at issue. By contrast, I have provided a multitude of sound and powerful reasons by which requiring their involvement has not only been pressingly relevant but also eminently reasonable and well-justified. Rather than empathising with and undertaking substantial efforts to convey their knowledge of the existence of such regulations abroad and thereafter use it to protect and proactively relieve the plight of consumers who have been cheated out of their money and whose role in society is properly fulfilled, positively contributing to local economic growth, development and sustainability Coinbase adopts a rather insouciant attitude toward my financial predicament portrayed herein. I am deeply convinced that the disastrous results that I have previously elaborated upon will continue to ensue if no responsibility is adopted by Coinbase in relation to this matter. I have also thoroughly detailed why they can not simply dismiss this problem by strictly adhering to legal technicalities which, after careful reflection, struck me as being nothing more than self-interest. Indeed, it seems to me utterly unfair to disregard fragile, sensitive, and vulnerable consumers who are afflicted by such allegedly malevolent acts, thereby keeping an unjust status-quo that is corrupting our society at its core. Conclusion : Based on my analysis, and as confirmed by various authorities concerned with such matters, there is abundant evidence that forward-thinking financial institutions ought to take reasonable steps to forestall fraud, or at least mitigate its risk by using an effective risk management system, demonstrating their undisputed ability to responsibly and pre-emptively respond to questionable transactions in the digital arena. The use of such systems, largely based on newly adopted technologies aimed at effectively navigating the evolving threat landscape, is only one of a number of possible endeavors undertaken in this connection, alongside the application of past knowledge and experience related to popular fraudulent practices. Astonishingly, I am pondering how it is that, despite being shown that Coinbases business conduct was insufficient insofar as background checks are concerned, they keep refuting their indisputable role and responsibility in connection with the matter herein discussed. The points that I have hitherto made are too crucial to be taken lightly. Coinbases non-observance of the fundamental principles of justice that is, to completely overlook and not even remotely try to mitigate the suffering of vulnerable consumers is inexcusable given the size of the establishment and the vast resources at its disposal as the direct result of the patronage of clients like myself. If it was, indeed, solely my responsibility, we must then believe at least one of the following clauses : a ) financial institutions have absolutely no role whatsoever in preventing and detecting fraud, b ) the fraud in question was not reasonably foreseeable, or c ) the transactions in question were not sufficiently alarming. It is extremely unfortunate that Coinbase pushes quite hard for me to believe all three of these thingsdespite evidence to the contrary. In summary, I respectively ask your organization to consider my points, given your personal and companywide obligation to provide a fair and reasonable investigation into the complaint. I look forward to your input and would gladly cooperate to reach a fair and reasonable outcome. Thank you, XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33157
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a CoinBase account that I use for CryptoCurrency exchange. My password to my account was compromised and they were able to get into my account set up two factor authentication without my knowledge and hack my account. On XX/XX/XXXX, all my assets in Coinbase account were sold and withdrawn from my coinbase wallet. at XXXX Pacific Time to an account number that is not mine. On XX/XX/XXXX, at XXXX card number starting with XXXX and ending with XXXX and expiration date of XX/XX/XXXX was added to my account. Amount of {$3700.00} was withdrawn and transferred to this card with Bank Withdraw Reference numbers of : 1 ) XXXX and 2 ) XXXX. The address of the account is XXXX XXXX XXXX, XXXX XXXX TX XXXX. This card was deleted immediately after withdrawing the funds from my account on XX/XX/XXXX, at XXXX. On XX/XX/XXXX, there was another attempt to withdraw and transfer {$15000.00} from my XXXX XXXX account to my Coinbase account which was unsuccessful due to insufficient funds in my account, and I received an insufficient fund notice from XXXX XXXX. This fraudulent activity was never flagges by Coinbase neither reported to me. I noticed this activity on XX/XX/XXXX, and called CoinBase and they told me that my account was hacked, and they have all my information. They immediately locked my account. I have lost all my {$3700.00} fund in my CoinBase account. I noticed this on XX/XX/XXXX, and contacted CoinBase. They could not help me to retrieve my money, but they provided the card that was added, and money was withdrawn to as well as the address associated to that card and Bank Withdraw reference numbers provided. I submitted IC3 FBI report as well as Police report with Incident/Report No : XXXX at XXXX XXXX , CA Police Station . My account was compromised due to insufficient security and I was not notified and Coinbase is not taking any responsibility. As a consumer, I trusted this organization with my assets.
Company Response:
State: CA
Zip: 90278
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Respectful Sir/Madam, I would like to lodge a complaint regards toXXXX XXXX ( Coinbase Customer Complaint Officer ) and Coinbase Support Officer. In the past 6 months, my Coinbase wallet account was Wiped Out, Clean all my savings and everything XXXXBTC Bitcoin. When I tried to reach their support centre for Coinbase Wallet email sent 26 times started from XXXX XX/XX/XXXX to XXXX XX/XX/XXXX only the computer whichis responding to us and no human being wants to talk to us as below 1st email sent. I'm Very disappointed with the way they have handled my case and therefore I would like to lodge a complaint with you attaching here with all the details evidences and the snapshots and the video of what has happened and I hope that you would be able to help me recover back my Bitcoin and bring to Justice whoever who have made. I am also attaching here, the chronology of the complains I have lodged and finally reach to Coinbase Complaints the ticket numbers Customer Complaint Department Formal Case # XXXX issued on XXXX XX/XX/XXXX and Customer Support Department Case # XXXX issued on XXXX XX/XX/XXXX. I had been email Evidences total 4 times Manipulate Full Settlement by highlighted for Internal Coinbase Manipulate Transaction including Live video and External 1 time requested by Coinbase Support Officer import to XXXX BTC XXXX, No Reply from investigation Including Manipulate my Balance of Bitcoin BTC 3 times by Stolen my Coinbase Wallet Balance XXXX.Below email Evidences was sent to XXXX XXXX Coinbase Customer Complaint Officer and Coinbase Support Officer : External Coinbase requested by Coinbase Support Officer import to XXXX XXXX XXXX dated : 1 ) XXXX XX/XX/XXXX Internal Coinbase wallet account 4 times Manipulate Transaction Full Settlements dated : 1 ) XXXX XX/XX/XXXX ( Snapshots ) 2 ) XXXX XX/XX/XXXX ( Snapshots ) 3 ) XXXX XX/XX/XXXX ( Learn Live Screen Video. Snapshots and Live Video ) 4 ) XXXX XX/XX/XXXX ( Snapshots and Live Video ) Here are my Coinbase Wallet Manipulate transaction - 4 Settlements Manipulate Transaction Settlement 1 ) XXXX XX/XX/XXXX 2 ) XXXX XX/XX/XXXX 3 ) XXXX XX/XX/XXXX 4 ) XXXX XX/XX/XXXX -- -- -- - Original message -- -- -- -- From : XXXX XXXX XXXX XXXX Date : Fri, XXXX XX/XX/XXXX, XXXX am To : Coinbase XXXX Cc : XXXX XXXX XXXX XXXX XXXX Subject : Re : [ Reply ] Case # XXXX Manipulate data the Settlement transaction - XXXX Settlements. Today XXXX XX/XX/XXXX Manipulate Transaction Settlement again. Total Manipulate Transaction Settlement are 4 Settlements -Batch 5 Dear XXXX Coinbase Complaint Support Officer, As mentioned " Coinbase CANT manipulate the transaction. '' by Coinbase Support Officer. My Coinbase Customer Wallet account in Coinbase Global Listed Company Can Manipulate Transaction Settlement 4 times after Listed in XXXX XXXX XX/XX/XXXX. This is Very Serious, None ethical Business practice can happened to Coinbase Customer. Coinbase is Not Safe to All User across countries. Understood Global Listed Manipulate Transaction need to get approved by Authorize Management Level. No Authorize approved Can Manipulate Transaction in Coinbase Anytime. It's Unbelievable. Coinbase CAN Manipulate my Coinbase Wallet account Transaction Settlement Anytime including Summary Balance and Stolen my account XXXX. After BTC stolen on XXXX XX/XX/XXXX My Original Settlement On XXXX XX/XX/XXXX Settlement as per attached. Email and attachments Sent. On XXXX XX/XX/XXXX Page 1 to 34 1st transaction XXXX XX/XX/XXXX Receive XXXX XXXX 2nd transaction XXXX XX/XX/XXXX Receive XXXX XXXX ... XXXX XXXX XX/XX/XXXX Last transaction Send XXXX After Reported Stolen XXXX and " Wipe off, Clean No BTC word '' more than 1 week Settlement, 1st transation No BTC. On XXXX XX/XX/XXXX Manipulate Transaction Settlement vs On XXXX XX/XX/XXXX Same day, Same Month Same Year Some Matches and Some Not Matches and Balance in Minus BTC as per attached ( This Big Issue ) Manipulate Transaction Settlement 1 on XXXX XX/XX/XXXX. Email and attachments Sent. XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Page 1 to 34 1 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 2 ) Balance of Settlement in Minus 1st transaction XXXX XX/XX/XXXX Transaction Receive BCH bitcoi... XXXX " No Receive BTC XXXX '' XXXX XX/XX/XXXX 2nd Transaction Send XXXX Last transaction XXXX XX/XX/XXXX Send XXXX On XXXX XX/XX/XXXX Manipulate Transaction Settlement again. Reported Mainpulate Transaction Settlement to Coinbase Support XXXX refer to emails 1 ) XXXX XX/XX/XXXX 2 ) XXXX XX/XX/XXXX 3 ) XXXX XX/XX/XXXX Total 3 times No Reply. Manipulate Another the transaction on XXXX XX/XX/XXXX after 1st Reported on XXXX XX/XX/XXXX No Reply Manipulate Transaction Settlement 2 on XXXX XX/XX/XXXX as per attached XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Page 1 to 34 1 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 2 ) Balance of Settlement in Minus 3 ) Replace Receive BCH on XX/XX/XXXX to Send XXXX 4 ) Replace Receive BCH bitcoi ... 682p on XX/XX/XXXX to Send XXXX 5 ) Add in Insert Receive XX/XX/XXXX XXXX On XXXX XX/XX/XXXX Formal Received email sent want to closed my case and reopen back. Manipulate Another Transaction Settlement on XXXX XX/XX/XXXX. Manipulate Transaction Settlement 3 on XXXX XX/XX/XXXX as per attached XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Page 1 to 34 1 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 2 ) Balance of Settlement in Minus 3 ) On XX/XX/XXXX Swap Down Send XXXX and Swap Up Send XXXX transactions to match of Time Transaction after Manipulate on XXXX XX/XX/XXXX Transaction Settlement by Replace Receive BCH on XX/XX/XXXX to Send XXXX 1st transaction 7th XX/XX/XXXX Transaction Receive BCH bitcoi... XXXX " No Receive BTC XXXX '' XXXX XX/XX/XXXX 2nd Transaction Send XXXX Last transaction XXXX XX/XX/XXXX Send XXXX On XXXX XX/XX/XXXX after email Coinbase XXXX Complaint Officer Manipulate Another Transaction again. Manipulate XXXX XXXX 4 on XXXX XX/XX/XXXX as per attached. XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Page 1 to 34 1 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 2 ) Balance of Settlement in Minus 3 ) Same day, Same Month, Same Year - Some Matches and Some Not Matches on XXXX XX/XX/XXXX vs XXXX XX/XX/XXXX Transaction 4 ) By Replace back Receive BCH bitcoi ... 682p on XX/XX/XXXX to Send XXXX XXXX XXXX XX/XX/XXXX Transaction back. 5 ) Others please refer to Coinbase my wallet transaction as per attached. 1st transaction XXXX XX/XX/XXXX XXXX XXXX BCH bitcoi... XXXX " No Receive XXXX XXXX '' XXXX XX/XX/XXXX 2nd Transaction ( Change ) Receive BCH bitcoin..whxd Last transaction XXXX XX/XX/XXXX Send XXXX How many times Coinbase plan to Manipulate Transaction Settlements Please Reply Thanks & Best Regards, XXXX XXXX XXXX XXXX XXXX Total 4 batches Internal Manipulate Coinbase Transaction Settlements Total 5 Manipulate Transaction Settlements.Email sent No Reply on XXXX XX/XX/XXXX On my Summary wallet account although Manipulate Transaction Settlements 5 times, it didn't reflect on my Summary wallet account as it wasStolen by Wipe Out, Clean and No BTC word. On XXXX XX/XX/XXXX 1st Manipulate Settlement and Summary wallet account it was show '' Wallet 1 '' on top taken snapshot on XXXX XX/XX/XXXX, XXXX XX/XX/XXXX and XXXX XX/XX/XXXX. It should be Coinbase Stolen by # # # Move My XXXX Balance to Another wallet or Staking my Bitcoin Out # # # for your further action. Total Manipulate Balance 3 times.Email sent No Reply on XXXX XX/XX/XXXX. Attached herewith Coinbase Support Officer replied email on XXXX XX/XX/XXXX my Coinbase showing BTC balance last XXXX is that transaction synced showing the XXXX balance but the following in which it was failed to sync and requested to import to external xPub for that BTC wallet another External BTC wallet.. I replied Coinbase Global is Listed Company is available in 100+ countries approved by SEC still can happened to Coinbase System. Before Listed on XXXX XX/XX/XXXX it might happened to Ethererum. Now is XXXX was Listed at XXXX 2 years. SEC will not approved Coinbase this system Listed at XXXX. This email No Reply from Coinbase Support Officer. For your information I didn't import to require External x-Pub as per requested by Coinbase Support Officer after almost 6 months. Coinbase Global Inc ( COIN ) Internal Management totally not assist me keep on Manipulate Transaction and Balance cover '' Stolen Objective '' of my Coinbase wallet account XXXX balance. Email of the complaints All Evidences was sent started last email from XXXX XX/XX/XXXX and XXXX XX/XX/XXXX by highlighted for Internal Manipulate Transaction Settlement and Manipulate Transaction Balance proof of Evidences NO REPLY from XXXX XXXX Coinbase Support Officer and Coinbase Support Officer. I am more than willing to provide you with more details should you require. I hope you can assist me in recovering my lost of XXXX Bitcoin as those are my life savings my retirement fund and Coinbase is not even close to assisting me at all keep on " Manipulate Transaction 5 times Internal Coinbase Transaction Settlement and Stolen my Coinbase wallet account Balance by Wipe Off, Clean No BTC word on my Summary wallet account. Coinbase Global Inc ( COIN ) was approved by SEC to be Listed in XXXX after examination and Audited accounting Financial Settlement 8K and Super 8-K was Correct. My Coinbase wallet transaction on XXXX XX/XX/XXXX Transaction Settlement Minus Blockchain Transaction after Listed in XXXX is Correct and Internal 4 Manipulate Transaction Settlements all after XXXX Listed was Correct including my balance of XXXX is Correct. Here are my Coinbase wallet account was stolen BTC details as below : On XXXX XX/XX/XXXX XXXX Bitcoin XXXX Ethereum XXXX XXXX XXXX Livepeer Token XXXX Withdrawn XXXX with transactions on XXXX XX/XX/XXXX. Last transaction on XXXX XX/XX/XXXX. Please find " Live Video '' after SEC approved Coinbase Listed in XXXX on XXXX XX/XX/XXXX onwards all transactions correct. On XXXX XX/XX/XXXX XXXX Bitcoin XXXXBTC XXXX XXXX XXXX XXXX XXXX Ethereum XXXX No Withdrawn On XXXX XX/XX/XXXX XXXX Discover my account BTC was stolen No withdrawn No transaction Bitcoin XXXXBTC XXXX XXXX XXXX XXXX XXXX Ethereum XXXX On XXXX XX/XX/XXXX Informed Immediately Coinbase Help Centre reply by Coinbase Assistant many many times asking for help help. Please find on XXXX XX/XX/XXXX and XXXX XX/XX/XXXX some conversation as per attached. Info : Now my Coinbase Help Centre not allow see previous conversation under loading previous conversation as per attached Live Video. My BTC was stolen in between during this period was reported disappeared at all. No withdrawn. " BTC Wipe Out, Clean, No BTC word ''. This is big issue. On XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ethereum XXXX I confirmed my Coinbase wallet account was stolen XXXXBTC No withdrawn No transaction. Others coin XPR, LPT, ETH remain unchanged. Highly Appreciate look into in seriously and investigation my case, please take action against Coinbase whoever involve made it. PleaseHelp Help Help me to bring to Justice. Information : Below is 1st email to Coinbase on XXXX XX/XX/XXXX for your reference. Total email 26 times No Reply till managed know filled to Coinbase Complaint on XXXX XX/XX/XXXX issued ticket from Coinbase Complaint Department Case # XXXX Fwd : My Coinbase Wallet Bitcoin XXXXBTC disappeared without any Transaction XXXX XXXX XXXX Wed, XXXX XX/XX/XXXX, XXXX tohelp, support, bcc : me Dear Helpdesk support team, I want to fill in the Report My Coinbase walletBTC balance of 4.0717BTCsuddenlyREDUCED on XXXX XX/XX/XXXX at XXXX to 1.609BTC. After text to Support Coinbase Assistantopened totally DISAPPEARED NO ASSET APPEAR for BTCin my wallet holding no balance at all WITHOUT any Transaction in my wallet.My last transaction was XXXX XXXX XXXXper attached print screen screenshot PROOF. XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX Coin Bitcoin XXXX XXXX BTC Ethereum XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Filling report to Support Coinbase Assistant after saw BTC REDUCED XXXXBTC was under auto reply as myself really Panic this Asset BTC is keep for my retirement fund in TRUSTED Coinbase Wallet which isListed Company in XXXX a Public Listed Company I am believe Coinbase wallet are TRUSTED & RELIAABLE & SECURE SYSTEM.How come the system can be Reducing itself ... Keep on text support Coinbase assistant help help and text why system didn't withdraw BTC disappear, I want attached print screenshot to proof can not attached in system, No transaction shown, request need to talk to human & etc... On XXXX XX/XX/XXXX XXXX : Wrote to Coinbase Assistant again. Message : Am being request & request need help help talk to human lost of BTC nobody come to solve it ... as listed company client facing disappear BTC without transaction is very big issue.. if nobody can help me I will go direct to Coinbase company public to resolve it.. No choice.. This BTC is my saving for retirement is Very very important to me.. On wallet transaction in my wallet as XXXX XX/XX/XXXX per attached print screen screenshot PROOF including excel worksheet workout balance. Here is Summary from XX/XX/XXXX to XX/XX/XXXX transaction. Coinbase My Wallet Year : XXXX XX/XX/XXXX to XXXX XX/XX/XXXX Crypto Bitcoin BTC Ethereum XXXX XXXX XXXX XXXX Receive XXXX XXXX XXXX XXXX XXXX Send XXXX XXXX Balance XXXX XXXX XXXX XXXX XXXX Remarks : Please refer to all the print screen PROOF as per attached. Below are the details : Year XXXX My wallet details withdrawn & transaction : On XXXX XX/XX/XXXX, I want to open XXXX XXXX XXXX XXXX to do trading US XXXX XXXX stocks. I need USDXXXX to open an account. The XXXX XXXX XXXX is allowed to accept Ethereum to join. My Wallet Balance on XXXX XX/XX/XXXX at XXXX as per attached print screen screenshot PROOF. Join XXXX XXXX XXXX XXXX EthereumTransactionon XXXX XX/XX/XXXX XXXX XXXX 1st transaction at XXXX : XXXXETH 2nd transaction at XXXX 1 ETH After transfer My Wallet Balance on XXXX XX/XX/XXXX XXXX as per attached print screen screenshot PROOF. Summary Crypto XXXX XX/XX/XXXX XXXX XXXX XXXX Asset Balance as per attached Coin Bitcoin XXXX XXXX BTC Ethereum XXXX XXXX XXXX ETH XPR XXXX XXXX XPR XXXX XXXX XXXX XXXX LPT An Etheal Promo XXXX XXXX HEALP Understood from XXXX XXXX XXXX Department if you join ETH you allow withdrawn ETH. If you join using XXXX XXXX you are allowed to withdraw directly to your bank account. Decide withdrawnETH & keep only XXXXBTC as Asset in my wallet. XXXX XXXX 1st transaction at XXXX : XXXXETH 2nd transaction at XXXX XXXX ETH 3rd transaction at XXXX XXXXETH After transfer My Wallet Balance on XXXX XX/XX/XXXX as per attached print screen screenshot PROOF. Crypto XXXX XX/XX/XXXX Asset Transfer XXXX XXXX Asset Balance as per attached Transfer XXXX XXXX Asset Balance as per attached Coin Bitcoin XXXX XXXX XXXX BTC EthereumXXXX XXXX XXXX ETH XPR XXXX XXXX XXXX XPR XXXX XXXXXXXX XXXX XXXX LPT An Etheal PromoXXXX XXXX XXXX HEALP Delayed Email to Coinbase : I've become Bad sick amongst 1 week plus.. I amXXXX years oldcannot work anymore. Thinking this BTC keeps it as Retirement saving asset. I did call many many times Coinbase Customer service call centre reverted only to US customers. Request me to write an email.. This few days slight recovery a bit starting write an email and print out support documentations I Started to write a report on XXXX XX/XX/XXXX and found that my wallet transaction Change forBitcoin and Ethereum except XPR & XXXX remain unchanged.. Bitcoin and Ethereum negative ... How come system change Coinbase Wallet System Change on XXXX XX/XX/XXXX Transaction on BTC & ETH Year : XXXX XX/XX/XXXX to XXXX XX/XX/XXXX Crypto Bitcoin BTC Ethereum ETH XPR XXXX XXXX Receive XXXX XXXX XXXX XXXX XXXX Send XXXX XXXX Balance XXXX XXXX XXXX XXXX XXXX I want my wallet back Bitcoin XXXXBTC. Hope to hear from CoinbaseGlobal Inc ASAP to Recovery my wallet of Bitcoin XXXXBTC. Thank you. Sincerely, XXXX XXXX XXXX XXXX Contact : XXXX ( XXXX )
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had unauthorized activity in my Coinbase account resulting in XXXX transactions : XXXX Buy XXXX XXXX USD XXXX XXXX XXXX XXXX Bought XXXX XXXX for {$400.00} USD XXXX Buy XXXX XXXX USD XXXX XXXX XXXX XXXX Bought XXXX XXXX for {$150.00} USD XXXX Sell XXXX XXXX USD XXXX XXXX XXXX XXXX Sold XXXX XXXX for {$520.00} USD I did not authorize these transactions. I never received a text message to authorize them. I never received emails confirming these transactions. Furthermore, my account was locked on XX/XX/XXXX and XXXX with no access to make any transactions. Coinbase has failed to protect my account from hackers and inform me of the ongoing unauthorized activity in my acount. I would kindly request to return {$550.00} in cash stolen from my Coinbase account. I have not received any meaningful resolution while speaking with the customer service.
Company Response:
State: TX
Zip: 77389
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: From XXXX through XXXX I lost over {$90.00} using Trading platform called Coinbase. I downloaded on my XXXX via XXXX XXXX and followed all the directions. It mostly happened during converting my crypto. I couldnt convert my crypto in many occasions, and that repeated over that period of months, it must happened over a dozen times. I reached Coinbase support in various times. Coinbase support denied any wrongdoing and said that It was because of price changes. I just dont believe it, because in various occasions for example, during trading XXXX must tried a dozen times over and over and still got the same email about not be able to convert. I also have other issues with Coinbase trading platform performances.
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XXXX XXXX, 2022, i fell victim to a multi-layered scam operation run by XXXX which involved me making deposits for a total amount of XXXX BTC from my Bank account to Coinbase at the instructions of the XXXX. On XXXX XX/XX/2022, coinbase response to my complaint with the below email Your Formal Complaint to Coinbase We are responding to a complaint you submitted on XXXX XXXX 2022, ( Complaint ) to Coinbase regarding a Coinbase customer who you believe defrauded you. Coinbase is investigating your report. However, we are unable to share any information regarding a Coinbase customer account without a valid, enforceable court order. Coinbase is very sympathetic to the situation in which you find yourself. We encourage you to continue to work with your bank to resolve this matter. Additionally, your local law enforcement may also be of assistance to you, including the FBIs Internet Crime Complaint Center ( www.ic3.gov ). Coinbase fully cooperates with law enforcement investigations. Coinbase considers your complaint closed. Kind Regards, XXXX Coinbase Customer Complaint Officer Please attached is the full details in a pdf letter.
Company Response:
State: NJ
Zip: 08016
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Date of purchase XX/XX/2022, the amount of holding where, XXXX of XXXX i contacted Coinbase about missing assets and while I was on the phone with them empty my bank account, XXXX date of purchase XXXX XXXX purchase price was. XXXX on XXXX XXXX AUR ; XXXX with 20 other Assets
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I made a purchase of {$18000.00} worth of cryptocurrencies on coinbase. This purchase was made through my bank account, through 2 fractional purchases. One on XX/XX/XXXX in the amount of {$10000.00} and another on XX/XX/XXXX in the amount of {$8500.00}. I was informed at the time of purchase that I could send my money to my XXXX after 3 days. On XX/XX/XXXX I was informed that I could only withdraw the money after 15 days. And today the XXXX they informed me that I will only be able to make the withdrawal in 2 months. Every day since I try to speak with them. And the hold on my money stills there. They have custody of my money for 2 months and there is nothing I can do about it.
Company Response:
State: CA
Zip: 95123
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I open a digitalwallet with Coinbase.com I tarnsfered some of my cryto toth wallet as suggested by Coinbase. I bought a new cell phone and my saved info was lost to sign onto the Coinbase XXXX account. So i went onto th site and it asked me to sign in with a 12 word sign info supposedly given to me when i open the wallet account, NO SUCH 12 words were ever given to me! I asked the company through CHAT and i was told too bad, if i lose my 12 word info i can't get into my account, EVER! LOST my money! I'm a senior citizen on a fixed income with XXXX n i need my money!!! Please help.
Company Response:
State: NJ
Zip: 07719
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase froze and then deleted my account without reason. They stated I could withdraw my funds, but I had a significant amount of XXXX staked, which could not be withdrawn. XXXX had to be converted to ETH in order to withdraw. I had approx XXXX XXXX staked on Coinbase ( I can not remember the exact number ). They said they would convert it to XXXX for me. On XXXX XX/XX/2023, they converted XXXX XXXX to XXXX. The rest of the XXXX went completely missing. They wrote " Please be informed that we are on the process of converting your stucked XXXX balance to regular ETH in order for you to cash it out and complete the account closure process. '' On XXXX XX/XX/2023, after having several phone calls, a XXXX thread " Coinbase Account Deleted - Can not Withdraw XXXX '', and numerous emails, they sent me XXXX. The rest of that XXXX is completely gone. Moreover, even the funds I have on Coinbase that are accurate ( XXXX ) I can not withdraw as it says : " To send this balance off-site, please add funds before attempting a withdrawal. Alternatively, you may forfeit funds to complete the account closure process now. Obviously I can not add funds because my account has been cancelled! Coinbase replies to my XXXX thread obviously as it looks good publicly, and then takes either no action or the wrong action to follow up. My funds have essentially vanished.
Company Response:
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A