Date Received: 2021-03-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, since XXXX XXXX Ihave not been able to access to my account From Coinbase has been frozen for ID Verification Issues, and then requests my personal information in a safe link, all documentation has been provided but is almost one month and they have not resolved my problem, they have been continuing not resolving my problem, they dont provide to me a timeline for resolution or any plan to return my funds My number case # XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have account with coinbase. I bought crypto currencies from this platform. For no reason coinbase have restricted my account. I am not able to manage my account. I have sent few complaints to coinbase and every time they created new case no, and are not resolving my problem. I feel very helpless as to what should i do.
Company Response:
State: NY
Zip: 11427
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: In 2017 Coinbase removed access from my account and since then have been unwilling to have a conversation with me as to why this was done, or work with me on any attempts to rectify this situation. I am not sure the exact reason why they decided to close my account, just that they are claiming they were acting in relation to potential FINCen regulations, but I have worked with the New York Attorney Generals office to help put away a criminal in relation to Bitcoin transactions and received immunity for any past transactions, so there is no reason the government would come after me or Coinbase for having me as a customer. I have told them this, and was willing to show them any documentation they needed, but they have claimed this decision was permanent. I live in NY where Coinbase essentially holds a monopoly over trading apps, and I have been unable to trade certain assets because they have denied me use of their tools, and have started buying up platforms that I would have been able to use before they started buying up other companies like XXXX and XXXX. Im not sure where else to go to solve this issue, or if there are any powers the CFPB has to rectify this situation, but if they wont tell me why they have closed my account, I dont even know what rules I violated, and again, I had direct relations with the government, so I dont know why they wont allow me to trade just to buy and sell my digital currency investments. To me, this is akin to an internet service provider cutting off my ability to use the internet.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Received telephone call from XXXX XXXX acting as a XXXX XXXX XXXX XXXX in XX/XX/2018. During the call i was given bank details ( XXXX, XXXX, bank address details in XXXX ). Following the call I went to my local XXXX branch and made the following payments to them : XXXX XXXX XXXX XXXX XXXX XXXX The following reference is showing on my bank statement XXXX XXXX XXXX XXXX. I have tried contacting XXXX XXXX limited without any XXXX. I'm trying to withdraw the money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Starting XX/XX/XXXX I havent been able to selling my Bitcoin and withdraw the funds. Every time I try it tells me there was an error and to try again. Then I get an email telling me my transaction was canceled. Ive been reaching out to support but havent gotten a response thats been able to fix my problem. Ive tried selling it again this morning and its still giving me the error. Please help in anyway you can. Its a lot of money to me that I dont want to just lose because of a companies poor ethics. My name is XXXX XXXX and my account username is XXXX Please help me with getting my money back from coinbase
Company Response:
State: DE
Zip: 19808
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold bitcoin on Coinbase.com and before I could withdraw the money the account was blocked and I have not been able to log in to the account for 3 months. I have complained to Coinbase.com many times without success and Coinbase does not respond to any of the complaints. After many attempts at support I only get automatic answers back. Reply ] Case # XXXX - Acess to my account Case # XXXX - identity verification Unable to verify your identity + photo
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-14
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have bitcoin stored in a bitcoin vault on coinbase.com. I am unable to transfer the bitcoon out of the vault. I should receive 2 emails to approve the transfer but only receive one. I have tried many times without success. I have also sent support tickets with no response.
Company Response:
State: MN
Zip: 55311
Submitted Via: Web
Date Sent: 2021-03-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Coinbase has changed their vault setup without notifying their users. Coinbase used to allow multiple vaults for the same cryptocurrency. Now they only allow one. I currently have three vaults. I can see my other two vaults and I can transfer bitcoin into them, but there is no way in the interface to access them and transfer bitcoin out of them. This is a bug on Coinbase interface. I currently have more than one bitcoin vault, the bitcoins that are in my other vaults are now frozen stuck. When I go to the vault to withdraw, there is no drop-down to choose my other vaults. It defaults to one vault. It will let me transfer bitcoin into the other vaults that are inaccessible, but I can not withdraw bitcoin from those vaults. I have created a case on XXXX Several attempts to speak to someone. I created a claim, no response.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have made contact with the CFTC and SEC and they have raised a complaint ticket for me. I have also contacted a law firm. Ive repeatedly asked you to help me but you have promised escalation 6 times yet not done anything. Youve just been delaying things and your customer service is appalling. My litecoin is sat in the wrong address due to you having a mobile upgrade and technical issues on XX/XX/21. This was well documented on social media. Ive been advised by crypto experts in this field that only you can recover my ltc assets for me as you own the private keys. Further my lawyer has told me to make you aware that I will be holding you liable for the price fluctuations that go against me by allowing me to be without my assets for over 3 weeks. This is know as conversion theft. The longer you allow this to continue the larger and larger the claim for damages is growing. At this stage I want to simply resolve matters without involving external agencies or ligation but time is running out. You have made me suffer and mentally tortured me over fears of losing my life savings for something you could have sorted this out so quickly. I have emailed you multiple times and have reached out on XXXX support but you have nothing once responded and tried escalated matters for me. I urge you to do the right thing and deal with this immediately this is your last opportunity.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase are unreponsive with my issue in accessing my account. I use XXXX Double autentication and their coinbasee app is the only app which fails recognition while all my other accounts are able to use double authentication. As a result, im not able to transact in my account where i currently have funds. Here 's all the unresolved case #. Coinbase keeps replying with the same canned advice responce which XXXX help or provide solutions : Case # XXXX Case # XXXX Case # XXXX Case # XXXX Case : # XXXX Case : # XXXX Case # XXXX Case # XXXX Case # XXXX Case # XXXX
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A