Date Received: 2021-08-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I contacted Coinbase about being unable to log into my account. I needed to have a recurring purchase halted as I was not able to sign into my account. On XX/XX/XXXX, Coinbase responded saying they would look into the issue. This was the last message I received from Coinbase that was not an automated message. Despite numerous attempts to contact Coinbase about this issue, there has been no actual response. Since then, there has been a {$200.00} biweekly withdrawal from my bank account ( {$200.00} on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) to purchase ETH. As I have no way to access my account and explicitly stated that I did not authorize these purchases, I have to assume that Coinbase has scammed me out of my money and is committing some sort of fraud by continuing to make purchases that I did not authorize.
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX Coinbase allowed me to send {$5.00} ( and change ) in XXXX to a hardware wallet. I attempted to send {$2900.00} ( and change ) of XXXX to my hardware wallet and it prompted me to verify my account. I attempted to verify my account three times using my driver 's license which is the same ID in which I opened the account with. Coinbase declined verification 3 times and proceeded to disable my account. I filed a complaint with Coinbase, in return I have received automated emails with no actual resolution or promise of one. I am currently still locked out of both my Coinbase and Coinbase Pro accounts with no access to any of the funds.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: Good Afternoon, I have been a Coinbase customer for more than a year now. An account of mine has been blocked for more tha 6 months and It won't let me access it. I have changed all my passwords, the card is correct and everything seems fine. I'm desperate and I don't know who to turn to. I need for my account to be unblocked, so I can access my money. I need it to pay my bills. I've written more than a hundred e-mails and I always get generic responses. Can someone please help me? XXXX XX/XX/2021 I have approximately XXXX. COINBASE CASE : # XXXX Thank you, I await a reply.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: Account locked and under review. Not able to trade, or withdraw funds. Has been at this status for several days with no warning, explanation or update provided. Support case and complaint raised - case # XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Issue Statement : In XXXX of this year, 2021, I filled out a support ticket requesting that Coinbase move my XXXX bitcoin from my vault into my account as I was unable to do so. I made this request as I was unable to identify the second approval email, thus making the vault inoperative and the content unavailable to me. On XX/XX/2021, Coinbase stated that they had successfully performed a transaction to move my bitcoin from my Coinbase vault into my account. ( XXXX and XXXX ) The referenced accompanying emails clearly state that Coinbase had successfully transferred the bitcoin from the vault to my account, making them available to me for further action on my part. However, since XX/XX/XXXX, when this transaction allegedly occurred, the bitcoin has not appeared in my account, and my account is listed as having XXXX bitcoin. The bitcoin was sent to an address which is not associated with my account, and Email-XXXX, states that it was sent to an address " you haven't previously used. '' When I inquired as to the whereabouts of the bitcoin, I was told to supply the Hash ID for this transaction. ( EMAIL-XXXX ) I responded that since I did not perform the transaction, I had no record of the transaction or its Hash ID. The case was then closed without any explanation, and I was informed to open another ticket if desired ( EMAIL-XXXX ). On XX/XX/XXXX, I filled out another support ticket asking Coinbase to open another case and assist in tracking down my missing bitcoin. I received an email ( XXXX ), strongly intimating that I had made an inappropriate transaction and thus had lost my bitcoin through my own incompetence. Since the bitcoin is missing as a direct result of Coinbase staff action, I believe that Coinbase should restore the bitcoin that I previously had that appears to have been lost by their staff. The accompanying emails include some lengthy header information, in case, their true origin may need to be tracked. Thank you for any assistance you can provide.
Company Response:
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: One day in XX/XX/2021, I found that my Coinbase account had been disabled. I have contacted Coinbase several times since and have not gotten a reply from Coinbase. Early on, I did receive email correspondence but no follow up since. I have contacted Coinbase through their customer support page on their website and still havent gotten a response. My money is tied up in my disabled account and I have no access.
Company Response:
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Problem adding money
Subissue:
Consumer Complaint: hello my digital assets are on COINBASE digital wallet - My coinbase account is tied to my bank account for purchases etc 2 weeks ago my account started to display this message upon sign in Your ability to trade and transact is disabled Your recent purchase of digital assets has failed. As a result, the ability to trade and transact is disabled. In 5 days, we will proactively initiate an automatic recovery. '' when I click on MAKE PAYMENT it says this " Failed payments Your recent purchase failed Until resolved, your ability to trade and transact is disabled.After 5 days, we will automatically sell cryptocurrency in your account to collect any outstanding payments. '' I have not made any recent purchases and coinbase told me a specialist would contact me in 4-5 days they have not contacted me and when I send them an email to their support I get a copy and pasted response that says the same thing ( a specialist will contact me in 4-5 days ) I have had a Coinbase account for many years and have never had this issue bofore my bank assured me that they did not reject any coinbase purchases
Company Response:
State: CA
Zip: 94583
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: The company Coinbase advertises {$5.00} worth of bitcoin for signing up. However for me and many other users this money never arrived. Bellow I provide a link to a XXXX post and associated comments from many users of Coinbase for whom this offered reward for signing up never materialized. Many have complained to the company with no satisfactory response. A common reply by the company to this common complaint is to claim that 'the bitcoin is yet to arrive because a users account has not been yet 'completely verified ''. As Coinbase provides Email receipts upon account verification, every user who has not received their promised bitcoin should have evidence to disprove this excuse on the part of the company. {$5.00} may seem a trivial amount, but given the number of users of Coinbase, the sum of withheld crypto is likely large. Above Referenced XXXX Thread : https : XXXX XXXX in this and other relevant threads can likely be contacted through the site/app 's direct messaging feature. Have a nice day.
Company Response:
State: NY
Zip: 12020
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX I attempted to access my account on Coinbase where I have over {$100000.00}. I received a message saying that before I could log on I would need to change my password. The system would not allow me to do so at the time, but finally on XX/XX/XXXX I was able to reset it. However then I received a message that my account had been disabled. When I inquired I received a message saying a specialist would review my case and contact me in 4-5 business days. Since then my account has been disabled and I have received no further messages from them.
Company Response:
State: WA
Zip: 98027
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX XXXX a Unauthorized Device was detected on my coinbase login. I was alerted through my phone if it was me or not. I immediately confirmed it wasn't me and did a Verification check. At that point I figured I was safe but still changed my password. I then received emails that multiple crypto conversions was made to Bitcoin. I then reported it right away. Very soon after I notice that a all the conversions that the hacker done to bitcoin was attempted to be sent to another wallet. It was a pending transaction that was made after I confirmed my account was hacked and notified them. A couple hours late the transaction was successfully made. A Total of {$3400.00} I waited all night for a response from coinbase because I just didnt understand how after I click the link that it wasnt me from the Unknown device that a transaction was still able to be made by this device. They havent help me and all my funds are gone.
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A