Date Received: 2021-09-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/21, I started exchanging messages with a person on a dating app. This person messaged me day and night, sharing intimate details and eventually gaining my trust. He would talk about his goals, his family, what he had for dinner, etc. It started off as normal conversation for several days, but then he started to mention investing in cryptocurrency and had me switch the conversation to XXXX. He shared with me screenshots of his own cryptocurrency trading, including the amount he would profit. Every doubt or question I had had a seemingly logical answer for it. This person eventually convinced me to start a Coinbase account, which I downloaded from the XXXX XXXX. He then sent me an app where he does futures trading, however this was not on the XXXX XXXX. This app was call XXXX. He convinced me to sell my stocks and then pressured me into making a wire transfer to purchase XXXX on XXXX. He said that the market moves too fast for a traditional ACH transfer to be profitable, thus wire is preferred. Once this was accomplished, he then pressured me into sending the XXXX to a separate digital wallet in the XXXX app. I made several wire transfers between XX/XX/21 and XX/XX/21 from my XXXX account to Coinbases bank, XXXX XXXX XXXX, totally {$33000.00}. The wire transactions were- {$6000.00} on XX/XX/21, {$3000.00} on XX/XX/21, {$3000.00} on XX/XX/21, {$5000.00} on XX/XX/21, and {$16000.00} on XX/XX/21. Coinbase gave me no warning that the digital wallet I was transferring to was part of a fraudulent company. This person would take me to trade by buying futures in the XXXX app, where you would choose an amount of the cryptocurrency price and a time limit on the amount. These futures tradings were always profitable. I eventually amounted XXXX XXXX in my XXXX account. I had some suspicion about the app, however it allowed me to transfer {$100.00} worth of XXXX back to Coinbase on XX/XX/21, thus my suspicions went away. On XX/XX/21, he said I could finally withdraw all of my money from XXXX. Upon requesting withdrawal, I was met with a message stating I must pay an additional 20 % tax that can not be deducted from what is already in my account. I was never able to withdraw any money. I wrote to Coinbase on XX/XX/21 to dispute these transactions, but I only received an automated email and my account was frozen. They never provided me with updates regarding this case.
Company Response:
State: VA
Zip: 20165
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: On Saturday XX/XX/21 I received a phone call from XXXX stating that they were a representative from coinbase and that there has been some fraudulent activity on my account. They claimed that someone was making incremental withdrawals from my bank account totaling {$24000.00}. They sent me emails proving that this was occurring. The email address was a legitimate coinbase email address, complete with links to their secure website etc. He then stated he needed the 2FA code to lock my account. I was hesitant but when I verified the email was coming from coinbase, and that I was receiving texts and emails from coinbase while on the phone with this man, It led me to believe it was legitimate. Shortly after giving him the code the phone cut out and I Started receiving coin trade confirmations and other emails from coinbase acknowledging fraud was taking place from a XXXX IP address. I was able to remove the funds from my checking account and notify my bank of the impending fraudulent activity. For the past 5 days I have sent over 67 emails to coinbase, calls, etc. I have repeatedly asked them to lock the account and not let any funds IN OR OUT. They assured me that would happen and that I would be contacted by their specialty department which is always through email. I have gotten no where with them and they just keep repeating themselves that I need to log in and change password. I was even asked to Upload my license with a self portrait and specific notes. I have done that multiple times and even sent them screen shots of such. Then I cant get any further because the hacker stole my 2FA. I have explained this as well to coinbase numerous times and they still are not helping. On Monday an attempt was made to take over XXXX out of my checking account which luckily my bank caught. Since then Coinbase has stated they are taking all of my coins in my account ( over {$2000.00} worth ) because they funds were not allowed to go through the bank. HOW INSANE ARE THEY that they think I should have allowed a fraudulent transaction to go through. They are not helping at all, and I am starting to think this was all an inside job. Please help!
Company Response:
State: CT
Zip: 06457
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021, I tried to transfer XXXX ETH and XXXX BTC from CoinbasePro to XXXX. I received an email from Coinbase asking if I wanted to go through with the transfer. I changed my mind and decided to cancel the transactions. Then, when I looked at my balance of ETH and BTC in my CoinbasePro Account, the cancelled transaction showed up as a pending transaction. I did not think anything of it at the time ; however, now it has been over two weeks and my transactions are still stuck in pending and I can not access my funds at all. This is costing me lots of money at this point as the crypto market is volitile and having access to one 's funds in order to sell before a market crash is essential to maintain the value of one 's assets, or gain a profit. I reached out to CoinbasePro via their website and followed their instructions on how to make a complaint. At this point, I have made many complaints, tried to contact them on social media including XXXX and XXXX, without any success. I even almost got scammed on XXXX by trying to get CoinbasePro to attend to my issue. I have received automatic responses from CoinbasePro with messages that they have received my complaints and that my issues have been resolved, but this is not true. I have checked my CoinbasePro account as recently as prior to typing this complaint, and my issue has still not been resolved and my funds are still stuck in a pending transaction and I am still unable to access my funds due to this. Please help me. I don't know what else to do. All of my funds are tied up with this company and I am panicing. Thank you for your consideration.
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened a Cryptocurrency Acct. with Coinbase.com back in XXXX. Since then I have steadily bought Bitcoin, ETC and Cardano. On XX/XX/XXXX I tried to log into my Acct using a strong pass word and 2FA. The codes would not work. Then I got an email from Coinbase that my 2FA had been changed. In the next few minutes I got about 5 emails showing various transactions that I did not do. The total amounts added up to about $ XXXX. That was the amount I had in my Acct. the previous night when I checked. I immediately shut down my acct. changed the PW on my email and the PW on my Coinbase Acct. I got an email from them asking me to take a picture of me holding up my ID and a piece of paper with the words " For Coinbase Verification '' and the date I was doing it. I did all that and even sent them a picture with my Pass Port. Since then I have called Coinbase every day and sent them emails. I get a standard email stating they have passed my case to a " Specialist '' and will " Escalate '' this case. No one ever gets back to me. I'm currently locked out of my Acct. and so dont know if my money is even there. I also called my phone provider to ask them if may be I had been SIM hacked/swaped and they said " No ''. These were funds that we had saved over a four year period. We were going to liquidate the acct. since we were in the process of buying a home this week, and this amount was the down payment. Now we lost our funds and the house we were going to buy. I have kept track of all the emails, about 10 reps that I talked too and all the transactions that I did. I seriously need some help to get my funds back. I got a case # which is XXXX. Thank you.
Company Response:
State: UT
Zip: 84109
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: on XX/XX/XXXX I used XXXX to send money to Coinbase to purchase a cryptocurrency ( XXXX ) the transaction went thru on XXXX side and my coinbase account showed the money being transfered and being used to purchase the XXXX. However Coinbase never credited the XXXX to my account. I followed their customer support instructions but rather than crediting my account they keep closing the compaint. I have tried countless times to contact them both their their website and on social media. based on complaints on coinbase XXXX on XXXX this has happened to numerous people. Basically coinbase has stolen money from people. earlier today ( XX/XX/XXXX ) they send me another message closing my support ticket claiming its been reseolved except it hasnt and teh XXXX is still missing
Company Response:
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Coinbase Listed XXXX last week XXXX so The Whole Week & Weekend Was A Mess if you Were A Buyer Of XXXX on Coinbase .Today after 15 emails they Responded with a computer program email .I am Out est - $ XXXX From The Time Of Buying, I can't go back and figure the cost out because the numbers have a changed ..I went from {$7200.00} on the XXXX and XXXX on the XXXX The Balance was {$710.00} .So To Be Truthful I don't know the True Math Or Numbers .All Because they Forgot A Zero ( 0 ) when they Listed XXXX .Showing I XXXX not XXXX and, XXXX not XXXX and XXXX not XXXXThey Forgot the Zero ( 0 ) .I went to XXXX to verify the numbers of all the sites selling XXXX and Coinbase was missing a Zero ( 0 ) .I tried to message Coinbase with No Luck of Getting My Balance Back .Now I'm here hoping for some help .Thank You XXXX XXXX
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Purchased XXXX cryptocurrency for a list price of {$0.00}, spent {$2300.00} USD. This price was listed higher than other exchanges but since its what many of us have access to. Paying higher was acceptable as the price would grow and wed sell for higher. However Coinbase pulled the rug out and later decided to manually adjust their price to match other exchanges so those of us who paid more on their platform were now selling for less. The price was now {$0.00}! This was NOT standard market movement, it was manipulation by CB. This was illegal, immoral and absolutely recirculate. In seconds my balance dropped from {$2300.00} to under {$300.00}! again we all know stocks and coins move, price fluctuates etc. this is NOT marked fluctuation - see the picture its straight manipulation and they have a lot of unhappy customers right now. I either want my {$2000.00} difference imbalance back or an adjustment to my amount of XXXX so I can sell it and retain my total of {$2300.00}. Im not selling in the meantime as I would only get {$280.00}!
Company Response:
State: WI
Zip: 53132
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have Purchased Crypto From Coinbase On XXXX XX/XX/2021, worth of {$39000.00} via wire transfer thorugh XXXX XXXX. But somehow my Account got compromised so i had to disable my account. After that i tried to enable my account for like more than 15 times, I even got my ID verified a lot of times but there was no progress in getting my account enabled. I also created tickets to the help centre of coinbase but nothing changed. After so many attempts of getting my account enabled, I suddenly get an email from coinbase saying that i am not allowed to do anymore transactions on it and they have stopped all the services for me, and now i have just been left with one option that is to withdraw all funds. But as i see there on my coinbase account, I don't have any linked bank account on the platform and when i try to add an account, it says it won't allow me to add an account. So, it means that my money is stuck with them and i can not get my money out of coinbase. I even recieved an email from coinbase support saying that they can not help me any further. Kindly help me recover my funds from coinbase.
Company Response:
State: AZ
Zip: 85225
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made 5 transactions totaling {$500.00} ( {$100.00} each ) to coinbase on XXXX for crypto using XXXX i only recieved 1 out of 5. I've tried contacting coinbase with 5 different emails and no one responds to emails or answers the phone. Attached is the purchases I made using XXXX on XXXX. Also my transactions from coinbase which shows only one went through. I tried disputing the charges with XXXX and they can not help.
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/XXXX I have made a purchase to buy crypto using COINBASE I got an email saying my payment was canceled but my bank account was still charged for over {$3000.00} ( money took from my account but no funds in my coinbase account ) coinbase support do not help their customers I have made two purchases with my bank account for {$2000.00} trying to buying Litecoin using coinbase.com I also made three more purchases through XXXX {$1000.00} {$100.00} {$35.00} trying to buy $ AMP i have reached out three time and only get an automated message
Company Response:
State: LA
Zip: 71111
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A