Date Received: 2021-09-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Coinbase have a very, very clear ( I will attach screenshots ) point where it says " Fee : {$0.00} '', however they still charge an INSANE fee : for me each such transaction ( converting from one cryptocurrency to another ) was approximately 5.5 % of my total balance, meaning that after 7 " fee free '' transactions I ended up losing around 40 % of my entire portfolio. Attached are three images : my balance BEFORE the transaction, the FEE they say they won't charge ( clearly states : Fee {$0.00} ) and my balance RIGHT AFTER the transaction, showing {$6000.00} less. This happened several times. My ticket number with them is # XXXX.
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a wire transfer of {$53000.00} on XX/XX/2021 to Coinbase. My money was deposited successfully, I left it there and trusted Coinbase is a safe platform and left my balance untouched. A week later, I wire transfer {$18000.00} to Coinbase again. When I checked it hours later, my balance was only 0. Nothing left in the account. I contacted their customer service and no one answered the phone. Just yesterday they email me and let me know my account was hacked and locked my account as well. I dont share any information to anyone, Coinbase is the only one who had control over my balance and my money just vanished without any proper reason. I lost my savings of over {$70000.00}. They still hang me on without any follow up emails. I want to report this company and ask them to give back my money.
Company Response:
State: CA
Zip: 92507
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have several cryptocurrency wallets on Coinbase since 2017. Since last XXXX, Coinbase has restricted my account and won't let me trade with it, I can't buy, sell or withdraw my money to close my Coinbase account. It continuously asks to validate the account and I have sent countless photos of my ID and driver 's license, but it is impossible. I have opened numerous cases to Coinbase support but in none of them I have obtained neither answer nor solution.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: A FRIEND XXXX GOT HACKED, SCAMMER PRETEND TO MY THE PERSON AND TOLD TO INVEST A CERTAIN AMOUNT TO GET 3X THE AMOUNT. AFTER THEY TRIED TO " HELP '' ME, THEY BLOCKED ME, AND I FOUND OUT THE WALLET HAVE OVER XXXX XXXX IN IT. THE SCAMMERS HAVE MORE THAN ONE IDENTITY. JUST LOOK UP ON XXXX " XXXX ''. MANY HAVE BEEN VICTIMIZE, AS MYSELF DUE TO HOW DESPERATE THE ECONOMY IS RIGHT NOW. PLEASE HELP.
Company Response:
State: TX
Zip: 77082
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My coinbase account has been locked for weeks. They say that it is under review and that in a few days it will be ready, but they have been that way for a long time. I have money stored in that account and I can not withdraw it due to this problem.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: I recently made I Coinbase account weeks ago. And I fully verified my account with my driver 's license from Ohio. And now just recently they made my bank transfers set to XXXX $ when just the other day when it was XXXX $ a day. And there response to that was 'We can not offer you higher purchase limits for your payment methods in your region due to current regulations. We cant guarantee that your limits will be raised in the future, but we will continue working with local governments to improve our customer experience moving forward. ' Email linked to my Coinbase account XXXX XXXX
Company Response:
State: OH
Zip: 44145
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was using Coinbase to purchase Cryptocurrency. However I was sent an email by them stating my account activity will be suspended but I should be allowed to withdraw my funds ( XXXX ). This email was send to me on XX/XX/21 Since then, I have been unable to withdraw my funds despite numerous emails. In one of their replies, they said that they accidentally suspended my account from withdrawals and they had rectified it but that was a lie. I still cant withdraw my funds
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Other service problem
Subissue:
Consumer Complaint: I'm locked out of my account my account disappeared and their sending me email after email to troubleshoot my account but it never works its an automated email and no one is getting back to me their like its your problem i have email receipts of XXXX ive purchased and i can prove i have an active account theirs no customer service just an automated service this us ridiculous i want my money almost XXXX dollars and no Access no one answeres phone
Company Response:
State: NY
Zip: 11385
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a account in Coinbase. Since 2 months ago the reason under account review I can not move my cryptocurrency. Tons of time I complained to coinbase but they saying nothing to me.
Company Response:
State: UNITED STATES MINOR OUTLYING ISLANDS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hi, I opened a Coinbase account in XXXX. Fortunately I only put in a XXXX XXXX pounds in and I was impressed that the value had increased remarkably. However in XXXX I had message on my account saying account is under review and that it would take a few days. It's now become a joke because my account is still under review. I have reached out to coinbase on three occasions but I have had no answers. The case numbers are XXXX, XXXX and XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A