Date Received: 2023-12-22
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I went to use my Capital One Venture One Card recently and it was declined. I later went online and the account is showing closed. I called Cap One as they hadn't notified me. They said they closed the account and sent a letter in XXXX and XXXX. Neither letter is uploaded to their site, and I did not receive a letter in XXXX or XXXX about account closure. I did receive a letter in XXXX stating the auto pay was turned off. I called in at that time and was told it was for having a XXXX balance. The card in question had XXXX points when they closed it. So, I now have less available credit, and lower credit score ( due to less available credit ), and they've stolen the points I earned, all without notifying me before or after account closure. I spoke to multiple people recently at Cap One and all said there is nothing they can do. Additionally, not one person knew who their regulator wast to file a complaint with which is absurd. I initially filed a complaint with the Fed, who said I need to file it with the CFPB.
Company Response:
State: CA
Zip: 92626
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: The response was that all XXXX charges had to be paid in XXXX XXXX
Company Response:
State: NJ
Zip: 07090
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I recently contacted Capital One to initiate the process of opening a checking account. To my surprise, I was informed that my Social Security number ( SSN ) was associated with an account not registered under my name. The representative advised me to contact the IRS or credit bureau to address this issue promptly. This revelation has prompted concerns regarding potential identity theft or unauthorized use of my personal information.
Company Response:
State: TX
Zip: 77469
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I noticed a hard inquiry on my credit report made by capital one on XX/XX/XXXX. I did not open or attempt to open a line of credit with them or open an account. This was not me and was fraud or a mistake. I called capital one and they did not find an account with my information.
Company Response:
State: MO
Zip: 65251
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: While trying to get a home equity loan through my bank I was notified that I had a recent hard inquiry from capital one on XX/XX/. After looking threw my records I never made nor approved capital one to make such inquiry.
Company Response:
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: CAPITAL ONE received communication XX/XX/XXXX via registered mail rescinding the security interest and directed the Indentured trustee and CFO to redirect interest and dividend payments to the Treasury account of the Principal. Capital one ignored the registered mail, 21 days passed the recension stands. Capital one then replied with injury and adverse action by closing the account. By law coupled with the recension, Capital One can not demand through a unconscionable agreement that a debtor pay a debt with a debt/cash. Cash, Federal Reserve Notes are promises to pay, not a payment. Capital one til this very day continues to steal the interest and equity of the Principal. Capital One was also informed and now are in a position of knowledge of the implied surety. Capital one closed the account with this knowledge without the consent of the Surety resulting in exoneration. Capital one is incorrect the the debt is mine. Capital One sold the Security Application without valuable consideration via false and misleading statements Capital One refuses to credit the Principal the Dividends owed to the Principal. Capital One has knowledge that I am the implied Surety. Per the Capital one XXXX, XXXX, Prospectus, and the Trust Indenture, all acknowledge the RIGHTS as the holder, holder in due course, and the rightful owner of the Matured Securities mailed and received every month reflecting the interest due to the Principal INVESTOR. This relationship spawned out of Capital One trading the Security collateral/application of the Principal resulting in a voided agreement based on Breach Of Contract. All of which Capital One has knowledge received via Registered Mail. Capital one has refused full disclosure for obvious reasons. Capital one is reporting late payments on an open end consumer credit plan which is also against the Law based on TILA. Capital one has violated the Law again by reporting to the credit bureaus. Capital one is ordered to follow the Law. In order to report to the third party non affiliates, credit bureaus, Capital one is to contact the Principal giving them notice and an opportunity to opt out of the reporting. This was never done. This is a gross and negligent violation of rights due to the Principal. Capital one has responded with a ton of hearsay and not evidence, acting as if Capital one has no knowledge of the facts sent via registered mail. I have receipts of every communication sent to Capital One. Due to the Securities Fraud carried out by Capital one, the Principal issued a 1099A received and accepted by the IRS. After receiving the 1099A, Capital One responds by discharging the debt taking further adverse action resulting in injury to the Principal and implied Surety. This is documented and evidenced by the dates recorded by the IRS 1099A ect. Discharged debt is considered income and income can not be reported to the Bureaus, Capital One has again violated the rights due to the Principal. Capital One has also neglect to credit the Principal account for the dividend payments they receive monthly from the Principals Treasury Coupon via the Electronic Funds Transfer Act of the interest on the Treasury Coupon. Capital One has also avoided the IRS for the same reason. Capital one also received written instructions via registered mail to do so after a written letter of communication sent also by Registered mail, 14 days before any action was taken to claim the dividend payments. Capital One receives a Security and they steal it, PERIOD. I agreed to pay the Credit Card indebtedness via the Certificate of Indebtedness by periodic deductions from the deposit account. See TILA for the definition of Deposit Account. Capital One has also refused Tender of payment at least 6 times all documented and recorded sent via Registered mail. Refusal of Tender results in discharge of the debt according to the law. As for the address on file, Capital One sends a registered Security not by Registered Mail, to the address on file. The Security, now in the hands of the Holder, Holder in due course, and the registered owner has been performed according to the Law. Capital One has denied the rights of a Holder, etc. Capital One has been instructed to credit the certificates of indebtedness in the Principal account monthly and has refused to acknowledge the rights due to a Holder. Capital also sent evidence of each Security they stole from XX/XX/XXXX to XX/XX/XXXX proving the Securities Fraud. Capital one openly states they do not accept Tender of Payment called and I quote " Accepted for Value, or other alterations attempting to be an offset, payment, or presentment. Placing such a stamp, or other alteration on your billing statement does not change it into a Money Order, or other form of payment. We only accept legal tender for payments on accounts. '' Capital one refused Tender. Capital One refuses presentments of Securities by the Holder/ registered owner while transferring the exact same Securities to the Trust Indenture for value. Capital One refuses valuable consideration to the Principal violating the rights of the Principal and violating multiple laws concerning handling of Securities. The response from Capital One in my opinion is a response of false and misleading statements. This will be verified by the SEC via a forensic Securities audit. Capital one has and continues to violate the Rights of the Principal, the Holder, and the Holder in Due Course. Capital One has contacted the Debtor without consent of the Surety, exonerating the Surety. Capital One has changed the agreement without consent from the implied Surety. Capital One discharged the " debt '' without consent from the Surety. Capital on has refused as requested, if creditor does not apply the debtor 's security ( promissory note ), as tender of payment and collection, to the account as paid in full or state that you are disclaiming the tender or were unable to get collection from an insolvent debtor, then I shall be discharged as surety. Capital One must address the content of THIS complaint and not respond to something other for distraction. Under the The Privacy Act of 1974, Captital One has committed multiple violations. Lastly Capital One sold the Security Application/ Promissory note without valuable consideration to the Investor, the Principal. Under TILA Capital One filed a KYC and the actions of Capital One amount to Securities Fraud. SEC complaint will be next.
Company Response:
State: LA
Zip: 70122
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: I do not have specific dates other than a time frame from XXXX XXXX XXXX to present day, XX/XX/. I have called Capital One regarding my XXXX credit card at least 5 times since XXXX of this year to let them know that we are in financial hardship and struggling to manage our unsecured debts including theirs. In the very first I asked for zero interest going forward and a payment equal to or less than the {$150.00} per month I have had on auto pay. The person on the phone offered 10 % interest but with a much higher monthly payment. I clarified that I can not make payments higher than the {$150.00} per month currently being paid. He offered two other ways to " bring the account current '', one of which was pay the entire past due payment amount and the other a much higher payment amount monthly with no other conditions. When I rejected all of those options he suggested I call back in a couple of weeks to see if any other plans were available. I called back as suggested and was told that no interest reductions were available and once again my options were to pay all overdue amounts ( my {$150.00} per month was less than the interest charged monthly ) or a much higher monthly payment with no conditions. Since that call in XXXX I have received frequent phone calls, emails and USPS contacts that all offered the two options : pay the total amount past due ( today over {$1300.00} ) or pay {$260.00} a month for the privilege of " bringing the account current ''. Several other calls initiated by me since XXXX have resulted in the same offers and refusal to recognize what my needs are. Last month I stopped my payments and today I called to once again ask for the interest rate to be XXXX out and my payment set at {$150.00} per month for 24 months. This request would pay the account down by almost half in two years, bringing it to the point where my payments could once again cover principal and interest. I was once again offered the exact same options of pay all the past due at once or {$260.00} per month for no benefit other than " bringing the account current ''. I pointed out that this card was originally issued with a zero interest charge and that Capital One has continuously marketed that zero percent card to new cardmembers. The response was we can not do that for you. I advised the lady on the phone that Capital One had helped us as we came out of bankruptcy with the zero percent card, and now they appear to be XXXX bent on driving back to bankruptcy. To make things perfectly clear, I have offered for six straight months to pay what I owe to them on very specific and very doable terms, and they have refused to accept my offer to pay them back. At this point I will no longer make any payments to them and I have no intention of ever applying for any new account from Capital One, just as we have refused to do business with XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and several crooked mortgage lenders who collectively drove us into bankruptcy the first time with predatory lending and immoral if not illegal collection practices.
Company Response:
State: MN
Zip: 55330
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/23 I attempted to utilize Capital Ones convert rewards feature to one of their travel partners ( XXXX XXXX ). When attempting to do the two step verification process, it was unable to verify my phone number and said to select a different verification method. No other methods were offered for verification. I called the help number and was transferred to no fewer than 10 customer service representatives who were unable to help. I had to purchase {$700.00} worth of miles for my upgrade rather than using the XXXX miles in my account. When I called the help desk to check on the status of my case, I was told only a complaint had been filed and that this was happening to 10 % of their customers with no end date in sight. Their solution was to reimburse my purchase with miles. The upgrade through their travel partner was XXXX miles. To cover my {$700.00} purchase, I would need to use XXXX miles. This would mean that I need to use XXXX more miles. This solution was apparently acceptable to the company as it benefits them. The sole reason I opened this account was for their rewards program with their travel partners. My XXXX miles are now being held hostage if I can not use the convert rewards functionality.
Company Response:
State: AL
Zip: 35226
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to bring to your attention a multifaceted concern regarding the accuracy of information on my consumer report, specifically involving the reporting practices of Capital One, XXXX, XXXX. Before delving into the specifics of my account, I would like to highlight pertinent legal provisions under the Fair Credit Reporting Act ( FCRA ) and the Privacy Act of 1974. As outlined in 15 USC 1681 section 602 ( a ), there is a clear mandate for consumer reporting agencies to exercise their responsibilities with fairness, impartiality, and respect for the consumer 's right to privacy. XXXX, XXXX, and Capital One, being consumer reporting agencies and financial institutions, must adhere to these principles, and I, as the consumer, hold the right to ensure the confidentiality of my private information, supported by 15 USC 6801. Moreover, 15 USC 1681 section 604 ( a ) ( 2 ) specifies that any consumer reporting agency may furnish a consumer report only under certain circumstances, primarily in accordance with the written instructions of the concerned consumer. It is crucial to emphasize that neither Capital One ( the financial institution ) nor XXXX, and XXXX have my consent, whether verbal, non-verbal, written, implied, or otherwise, to furnish this information. Any and all consent to these entities, including Capital One, is hereby revoked as per 15 USC 6802 ( b ) ( c ). In addition, the failure of financial institutions, such as Capital One, to inform consumers of their right to exercise nondisclosure options is a clear violation of 15 USC 6802. This is compounded by the fact that Capital One, as a furnisher of information, has not provided an explanation of how I can exercise my nondisclosure option, as required by law. Further violations are evident in 15 USC 1681C ( a ) ( 5 ), which prohibits consumer reporting agencies from including adverse items of information in consumer reports without proper authorization. Capital One 's reporting of late payments without my permission constitutes an adverse item reported against the law. Additionally, 15 U.S. Code 1681s2 mandates furnishers of information, including Capital One, to provide accurate information and prohibits reporting information with actual knowledge of errors. By reporting inaccurate late payments, Capital One may be in violation of this duty. XXXX, and XXXX are further subject to 15 U.S. Code 1681e, requiring them to maintain reasonable procedures to avoid violations of FCRA sections, particularly to limit the furnishing of consumer reports to specified purposes under section 1681b. Upon reviewing my consumer report with XXXX, XXXX and I observed that Capital One is reporting late payments, specifically on the following accounts : Account Name : CAP1/WMT Account Number : XXXX Status : 30 days past due as of XX/XX/XXXX Account Name : CAPITAL ONE Account Number : XXXX Status : 30 days past due as of XX/XX/XXXX Capital One 's reporting of these late payments is a clear violation of FCRA, as detailed in 15 USC 1681a 2 ( A ) ( i ), and may also constitute a breach of the Privacy Act of 1974. In light of these concerns, I kindly request a comprehensive investigation into these matters, the removal of inaccurate information from my consumer report, and immediate notification to Capital One regarding their failure to inform me of my right to opt out and their violation of FCRA and Privacy Act regulations.
Company Response:
State: NC
Zip: 27704
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Formal Complaint to the Consumer Financial Protection Bureau ( CFPB ) Regarding Excessive Late Payment Fee by Capital One Bank Date : XX/XX/2023 To : Consumer Financial Protection Bureau From : XXXX XXXX Complaint : Excessive Late Payment Fee on Capital One Bank Credit Card Brief Summary of Complaint : On XX/XX/2023, a single payment on my Capital One Bank credit card was inadvertently missed, resulting in a one-day late payment. Despite having a history of on-time payments and an active autopay schedule, Capital One charged me a {$40.00} late payment fee, representing 50 % of the missed payment amount ( {$80.00} ). This exorbitant fee is unconscionable and predatory, especially considering the short duration of the delinquency. Details of the Issue : I have consistently made timely payments on my Capital One Bank credit card, as evidenced by my autopay enrollment and past payment history. On XX/XX/2023, a single payment inadvertently failed to process, resulting in a one-day late payment for {$80.00}. Capital One Bank charged me a {$40.00} late payment fee, amounting to 50 % of the missed payment. I contacted Capital One Bank immediately upon discovering the missed payment, demonstrating my proactive approach to resolving the issue. Reasons for Complaint : The {$40.00} late payment fee for a single, one-day delinquency is excessive and unfair. No reasonable justification exists for imposing such a substantial penalty for such a minor and unintentional oversight. This fee bears no relation to the actual cost incurred by Capital One Bank due to the late payment. It appears to be solely a predatory practice designed to exploit consumers who experience temporary financial difficulties. The exorbitant nature of the fee creates a financial burden and discourages responsible financial behavior. Instead of encouraging timely payments, this practice incentivizes consumers to avoid Capital One Bank credit cards altogether. Requested Relief : I request the Consumer Financial Protection Bureau to investigate this matter and find Capital One Bank in violation of consumer protection laws. I urge the CFPB to order Capital One Bank to : Refund the {$40.00} late payment fee charged to my account. Review and revise its late payment fee policy to ensure fees are proportionate to the actual costs incurred and do not exploit consumers facing temporary financial challenges. I request the CFPB to take appropriate enforcement action against Capital One Bank to prevent such predatory practices from harming other consumers. Supporting Documentation : A copy of my credit card statement reflecting the late payment fee. My autopay enrollment confirmation. Any other relevant documents or communication with Capital One Bank. Thank you for your time and attention to this matter. I look forward to your prompt and thorough investigation. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A