Date Received: 2023-12-27
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am writing to file a complaint against Capital One for unauthorized charges and potential identity theft on my credit card account. This complaint is in regard to the mishandling of the reported unauthorized transactions and the subsequent responses received from Capital One. **Background** : - **Last Authorized Use & Account Closure** : My capital one credit card account was closed in XXXX XXXX 2023 due to returned payments, despite my immediate efforts to resolve the issue I was informed by capital one that my account would not be reopened. My credit card account was closed XXXX XXXX XXXXXXXX by capital one, I was unable to use the card, capital one closed he account. I never received notice from capital one that I was approved to open a new account, or any correspondence that my previous account had been reopened. The account representative with capital one told me my account was closed. If capital one reopened the account that they closed for returned payments they never notified me of this. My understanding was that my account was closed and my credit card was unusable. - **Unauthorized Charges During Hospitalization** : During my hospitalization, my personal belongings were stolen, including my Identification Card, my social security card, my cell phone which I use to access my capital one account and my banking app, as we all as all of my contacts. This was the only way I used to access my account.Unbeknownst to me, over {$8000.00} in charges were made on this closed account, which I discovered after my discharge from the hospital. A police report was filed regarding this theft XXXX XXXX XXXXXXXX. XXXX ). **Capital Ones Response** : - **Initial Communication** : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Capital One acknowledged these unauthorized transactions, assuring me that I would not be held liable. - **Subsequent Contradictory Letter** : However, a subsequent letter XXXX XXXXXX/XX/202XXXX XXXX XXXX XXXX : XXXX ), contradicted this assurance, stating there was insufficient evidence of fraud and holding me responsible for the charges. **Legal Position** : - Under 15 U.S. Code 1643, my liability for unauthorized use of a credit card is capped at {$50.00}, provided I report the unauthorized transactions in the timeframe required which I reported the unauthorized use immediately upon discovering it. - I followed all required procedures for reporting the unauthorized use promptly and believe I have been unjustly held liable for charges beyond the statutory limit. **Request** : - I urge the CFPB to investigate this matter thoroughly. - I seek immediate rectification, including the removal of all fraudulent charges above the {$50.00} liability cap. - I also request a detailed explanation of the inconsistent responses and decisions made by Capital One in this case. I trust that the CFPB will address this matter with the urgency and seriousness it warrants. Thank you for your attention to this issue.
Company Response:
State: CO
Zip: 80918
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Problem with a company's investigation into an existing issue
Subissue: Was not notified of investigation status or results
Consumer Complaint: Was not notified of breach I'm a first call member capital one class action lawsuit. Have contact and only was had up over the phone.
Company Response:
State: CA
Zip: 92544
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have had a Capital One Quick Silver ( Cap One ) credit card since XXXX XXXXXXXX 2023. They solicited my husband, he accepted, and requested a card for each of us. To avoid late fees and unnecessary interest fees, I only charge purchases that I have budgeted cash for, and I pay it off when Cap One posts the payment. Several times I have made a payment and Cap One put a hold on it. I called them bewildered and inquired why they would put a hold on my payment. They said the payment must be verified. Further bewildered I asked why when my checking account was with Cap One as well as the credit card. I got both departments of Cap One on the phone so my checking account could be verified by the credit card division as having the allotted amount. I thought then the credit card division would notate that on my account and release the payment and post my full available credit line of {$500.00}. Instead, my account was put on hold most recently on Tuesday, XX/XX/XXXX according to the rep for 25 days until XXXXXXXX XXXX, 2024. During the holidays when I needed my card the most it was unavailable to me for no good reason. Plus, I had a death in the family and had to travel to North Carolina on Thursday, XX/XX/XXXX. I called and asked Cap One to please release my credit so that I could rent a car and go to the funeral, and they refused. So I had to drive my own vehicle and put over 600 miles on it plus wear and tear instead of being able to rent a vehicle. After I had made a payment on Sunday, XX/XX/XXXX, of the full balance of {$380.00}. On XX/XX/XXXX it said the full balance was made. Then it said the full balance was made on XX/XX/XXXX. Additionally, I had learned that I could also make a payment of 10 % above the posted payment amount to give myself a little extra credit. So, on XX/XX/XXXX I made another payment of {$38.00}. However, the lesser amount got posted as an overpayment and could only be used after I exhaust the full credit limit. On XX/XX/XXXX I thought I had sufficient funds and swiped the card for a roundtrip railway and subway fare only to have my trip home on the XXXX declined. Several times Cap One has put a hold on my payment for 24-48 hours, but when I called them and went through the verification process, the matter is usually resolved. On Monday, XX/XX/XXXX I called Cap One and told their rep I had death in my family and needed to travel to North Carolina and wanted to rent a car and use the card for gas, tolls, etc. She had me on hold for almost an hour before telling me that a hold needed to stay on my account until XXXX XXXX, 2024 to verify the funds. The rep told me that it was not them but the system that had put a hold on my account and they could not override it. Even after speaking with a manager I got the same response.
Company Response:
State: NY
Zip: 11520
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I opened a capital one venture XXXX card in XXXX XXXX the card offers a XXXX bonus mile promotion for spend in the first few months on the card and also offers the ability to convert miles to loyalty currency at several capital one partners. Once I established my account, I tried to go into the part of the online portal to link my other loyalty accounts in preparation for using the convert miles feature. When I tried to access that part of the site, I received a XXXX two-factor auth challenge asking me to verify my phone number. I entered my phone number, and it said the number could not be found. After XXXX phone calls to Capital One to try and solve this issue, I'm still not able to access this part of the site. The last XXXX representatives I spoke with said this is a security challenge working as designed and could give no information on when or if I would ever receive access to this feature. The phone number is mine, and has been for over 10 years. It's the same number used on the application and at login for authentication. there are no other verification options available to access this part of the portal. This bonus and conversion feature are why I signed up for the card. and capital one has not provided me any justification for why I would not be able to access this part of the site. I have a time sensitive purchase to make using this, and I'm not able to use it. It's effectively deceptive advertising to provide no explanation and no alternative for why I can't access this part of the portal.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: I have been a capital one member since XXXX. I have never missed a payment. I had fallen behind on payment. And the card number ending in XXXX. I would like to know if there is a program where it reduces my monthly minimum payments until I am able to get back on my feet. I would like to know to to please cease and desist calls letters and emails until I am able to get back on my feet. I also have a card ending in XXXX. I would like to be enrolled into a hardship program which reduces my monthly payments until I am able to get back on my feet I would like communications to cease-and-desist until I can get back on track.
Company Response:
State: FL
Zip: 34746
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: On XX/XX/2023 a Capitol One account was opened in my name without my knowledge or consent. I contacted Capitol One and XXXX to report and was advised to make a claim with the FTC.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: On XXXX I applied for a Capital One Mastercard. I was denied I called capital one and was connected with a man named XXXX who transfered me to his senior manager over escalations team. I informed the man that I had been denied and that regardless to the reason for being denied. I have the right to credit and that withholding my access to my securities is securities fraud and that it was a violation to the equal credit opportunity act and consumer credit protection act and that since they were denying me my credit to please retract my application. He told me that was not something he could do. So I asked for his name he refused to tell me at which point I told him he was being recorded as well and for him to please put me through to the person who could help me he said that there was no one with that capability I asked to speak to his manager he said he was the manager I asked to speak with who he answers to at this time he told me that he was not allowed to release that information and that if he was being recorded that it was company policy that he not say anything until I vocalized that i was no longer recording. I asked him if the conversation was still being recorded on his end he answered me yes and I replied again with asking his name at which point he hung up on me. I exercised my right to credit in good faith and was denied. This was unauthorized use of my security application and social security number, as they were not used for my benefit.
Company Response:
State: NC
Zip: 286XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened a high yield savings account with capital one. I transferred funds from XXXX XXXX savings account to capital one. Funds kept getting sent back to firefighters first account. XXXX XXXX only allows a certain amount transfers a month. Capital one closed my account. They are now holding XXXX dollars of my money. They have given me no time frame of when my money will be sent back or why my account is under investigation.
Company Response:
State: CA
Zip: 90275
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: RE : Complaint Capital One Savor XXXX ( Ending in # XXXX ) On XX/XX/XXXX, I, XXXX, logged in online to make an early FULL STATEMENT BALANCE ( {$830.00} ) payment for my Capital One Savor XXXX ( Ending in # XXXX ) ( Due XX/XX/XXXX ) using one of four separate XXXX XXXX XXXX checking accounts owned by my wife and I : XXXX, XXXX ; XXXX Owner, XXXX ; XXXX Owned, XXXX & XXXX ; and XXXX, XXXX. During the initial online set-up and activation of my Capital One Savor XXXX ( Ending in # XXXX ) many years ago, each of these four separate XXXX XXXX XXXXXXXX consumer checking accounts ( shown above ), legally owned by my wife and I, were set up and subsequently used as payment source accounts for the required monthly full account statement balance payments we ALWAYS make on time each month so we NEVER pay interest rate charges or late fees. Prior to this incident ( XX/XX/XXXX ), my wife and I HAVE NEVER BEEN ASKED and SUBSEQUENTLY ORDERED and UNCONDITIONALLY REQUIRED by 1 ) Capital One Savor XXXX Ending in # XXXX ; XXXX ) Capital One Quick Silver XXXX # XXXX ; XXXX ) Capital One Quick Silver XXXX # XXXX ; or XXXX ) Capital One XXXX XXXX XXXXXXXX # XXXX to prove beyond a reasonable doubt that my wife and I were the legal account owners of the previously listed ( as bill payment source accounts XXXX years ) and subsequently used XXXX XXXX XXXX consumer checking accounts we had both been using for more than thirteen years to pay the monthly balances of the four separate Capital One XXXX XXXX listed above. That ALL CHANGED XX/XX/XXXX! Again, on XX/XX/XXXX, I signed into my Capital One Savor XXXX ( Ending in # XXXX ) account. I had gotten paid early and wanted to pay off my Capital One Savor XXXX ( Ending in # XXXX ) account balance before XXXX. I then CANCELLED the previously scheduled payment for the FULL STATEMENT BALANCE of {$830.00} I had scheduled for payment on XX/XX/XXXX, from my ( long-term established ) payment source account, XXXX XXXX XXXXXXXX XXXX account ( Ending in # XXXX ). Immediately after cancelling the XX/XX/XXXX payment of {$830.00} from XXXX # XXXX, I scheduled an immediate FULL STATEMENT BALANCE Payment of {$830.00} on XX/XX/XXXX from the exact same XXXX XXXX XXXX checking account ( # XXXX ) I had used many, many, times before. After making this transaction payment from our joint XXXX XXXX XXXX checking account ending in # XXXX on XX/XX/XXXX, Capital One immediately credited the {$830.00} online ( alleged fraud ) payment to my Capital One Savor XXXX account on XX/XX/XXXX. I then received a notification text from Capital One regarding a problem with my recent payment ( XXXX ). Note : Even after Capital One alleged my {$830.00} Full Statement Balance Payment paid XX/XX/XXXX ( due XX/XX/XXXX ) from XXXX # XXXX was fraud, Capital One processed the payment and immediately applied the payment to my credit card balance. Is that normal for fraudulent account payments? Capital One had issue with the fact I previously cancelled, rescheduled, and subsequently paid my Capital One Savor XXXX Ending in # XXXX using my listed Capital One bill payment source account, XXXX XXXX XXXX checking account ending in # XXXX. Capital One went as far as to allege criminal fraud and that I somehow personally committed fraud when I cancelled, rescheduled, and subsequently paid my Capital One Savor XXXX Ending in # XXXX using our XXXX # XXXX checking account. Capital One placed wrongful and unjustified severe restrictions on my account ( CO XXXX XXXX ) preventing me from using any of the online features set forth below : 1 ) Unable to make any transactions both online and in-store, 2 ) Unable to dispute ANY fraudulent or duplicate charges on account, 3 ) Unable to APPLY to the cards Statement Balance, the $ XXXX in CASH BACK REWARDS that were/are available to have made my XX/XX/XXXX minimum payment of {$25.00} and avoid the wrongful {$25.00} Late FEE Capital One has since applied to my account. XXXX ) In addition, since we ALWAYS pay the FULL STATEMENT account balance by the required due date, we would have NEVER BEEN ASSESSED and Charged ANY INTEREST RATE CHARGES/FEES because our {$830.00} payment made on XX/XX/XXXX before the required XX/XX/XXXX Due Date would have not been reversed based upon Capital Ones false allegations of fraud. XXXX ) We should not be responsible for the payment of interest charges and late fees when Capital One has restricted our account and prevented us from making such required payments to completely avoid all such charges/fees. Capital One informed us of these restrictions on XX/XX/XXXX via a text message. We made numerous attempts to remedy this matter from XXXX, and each time we were immediately transferred to the Capital One XXXX FRAUD & DISPUTE Department where we were continuously told that Capital One had issues with the fact I cancelled, rescheduled, and subsequently made payments from this XXXX # XXXX checking account I had used many times before and that was initially set-up as a payment source account for specifically paying this Capital One Savor XXXX credit card account. The allegations of fraud continued to be levied by the numerous Capital One representatives and supervisors I spoke with from XX/XX/XXXX to XX/XX/XXXX. NONE of my requested complaints were ever forwarded to higher authorities. Supervisors and account representatives had my account information restricted so that even they could not see anything I was continuously telling them. Does it make sense to restrict account information to the legal account fiduciary/manager ( Capital One ) and the legal account card holder, XXXX, at a time an allegation of fraudulent payment ( s ) has been made? Capital One wanted to blackmail me and require me to spend 1-2hrs on hold trying to contacXXXX XXXX XXXX XXXXXXXX to personally verify that I was indeed the owner of this XXXX XXXX XXXX XXXX account XXXX in # XXXX that I had used and that had been associated with this account since the day this account was opened and activated many years ago. I refused since Capital Ones wrongful restrictions on my personal account had already caused me, my wife, and my family great inconvenience ( s ) and general & financial harm ( s ). Each time I contacted the Capital One MasterCard FRAUD & DISPUTE Department, and each time I was transferred to an alleged supervisor with the authority to remedy this matter ( which also was just another lie ), I was required to wait on hold and then VERIFY my IDENTITY using a secret code texted directly to my cell phone. Each time I stated that there was NO FRAUD regarding my XX/XX/XXXX {$830.00} payment from my XXXX # XXXX checking account. Capital One insisted they speak with XXXX XXXX XXXX to verify what I had already verified numerous times before, that I was the owner of this checking account ( XXXX # XXXX ), I authorized the XX/XX/XXXX payment of {$830.00}, I am the sole owner of the Capital One Savor XXXX account # XXXX, NO FRAUD regarding any payment from XXXX XXXX XXXX has ever occurred. Since Capital One continued to refuse to remove the unwarranted, unjustified, and wrongful severe account restrictions they falsely placed on my account under the false pretense of fraud on XX/XX/XXXX, I reversed the {$830.00} payment I made on XX/XX/XXXX on XX/XX/XXXX and started filing formal complaints with the regulatory agencies. Certainly, Capital One would have enough common sense and minimal intelligence to realize that ONLY the OWNER of this XXXX XXXX XXXX checking account ending in # XXXX had the authority and ability to reverse an online checking account payment made to another credit card company. I provided Capital One numerous documents through their secure online link ( s ) that numerous supervisors sent me that clearly proved beyond anyones reasonable doubt that I am the account owner of the XXXX XXXX XXXX checking account ending in # XXXX. It is very important to emphasize that we have NEVER BEEN REQUIRED to prove to anyone that we were the registered account owner ( s ) of any of our listed payment source accounts, especially after directly speaking with Capital One and verifying that there were no issues or any type of fraud involved, and that all was well except for Capital Ones damaging restrictions which we now believe are being continued in retaliation for the formal filing of our complaints. We formally dispute the entire balance of this credit card account. Here is a list of the various dates, times, and the numerous secure codes we received from Capital One EACH TIME WE VERIFIED THERE WAS NO FRAUD and that WE WERE THE OWNER ( S ) of this XXXX XXXX XXXX checking account # XXXX. XXXX ) XX/XX/XXXX XXXX Capital One Alert : Wed like to clarify some details about a payment made on your XXXX Credit Card ending in XXXX. To protect you, we restricted your account to prevent new transactions until this is resolved. Please call as soon as you can at XXXX ( XXXX ). When you call, we may need to contact the bank you used for this payment and the bank account owner, if that isnt you. XXXX ) XX/XX/XXXX XXXX From Capital One : The temporary code you requested to resolve concerning activity is XXXX. Please use this code to complete your request. XXXX ) XX/XX/XXXX XXXX From Capital One : The temporary code you requested to resolve concerning activity is XXXX. Please use this code to complete your request. I spoke with a FRAUD Department SUPERVISOR. I requested a Formal Complaint be Filed. I requested someone to CALL me BACK. No one ever Called Me Back. XXXX ) XX/XX/XXXX XXXX From Capital One : The temporary code you requested to resolve concerning activity is XXXX. Please use this code to complete your request. I spoke with a FRAUD Department SUPERVISOR. I requested a Formal Complaint be Filed. I requested someone to CALL me BACK. No one ever Called Me Back. XXXX ) XX/XX/XXXX XXXX From Capital One : The temporary code you requested to resolve concerning activity is XXXX. Please use this code to complete your request. I spoke with a FRAUD Department SUPERVISOR. I requested a Formal Complaint be Filed. I requested someone to CALL me BACK. No one ever Called Me Back. XXXX ) XX/XX/XXXX XXXX From Capital One : The temporary code you requested to resolve concerning activity is XXXX. Please use this code to complete your request. I spoke with a FRAUD Department SUPERVISOR. I requested a Formal Complaint be Filed. I sent documents proving I am the account owner of the XXXX XXXX XXXX checking account ending in # XXXX. I disputed the entire current balance of this Capital One XXXX Acct. # XXXX. I requested someone to CALL me BACK. No one ever Called Me Back. XXXX ) XX/XX/XXXX XXXX From Capital One : The temporary code you requested to resolve concerning activity is XXXX. Please use this code to complete your request. I spoke with a FRAUD Department SUPERVISOR. I requested a Formal Complaint be Filed. I sent documents proving I am the account owner of the XXXX XXXX XXXX checking account ending in # XXXX. I disputed the entire current balance of this Capital One XXXX Acct. # XXXX. I requested someone to CALL me BACK. No one ever Called Me Back. XXXX ) XX/XX/XXXX XXXX From Capital One : The temporary code you requested to resolve concerning activity is XXXX. Please use this code to complete your request. I spoke with a FRAUD Department Representative and requested a SENIOR SUPERVISOR. I requested a Formal Complaint be Filed. I sent documents proving I am the account owner of the XXXX XXXX XXXX checking account ending in # XXXX. I disputed the entire current balance of this Capital One XXXX Acct. # XXXX. I requested someone to CALL me BACK. No one ever Called Me Back. XXXX ) XX/XX/XXXX XXXX From Capital One : The temporary code you requested to resolve concerning activity is XXXX. Please use this code to complete your request. I spoke with a SENIOR FRAUD Department SUPERVISOR. I requested a fifth ( 5th ) Formal Complaint be Filed. I sent documents ( 2nd Time ) proving I am the account owner of the XXXX XXXX XXXX checking account ending in # XXXX. I disputed the entire current balance of this Capital One XXXX Acct. # XXXX. I requested someone to CALL me BACK. No one ever Called Me Back. NOTE : This is just a small sample of the numerous contacts I have had with Capital One and Capital Ones FRAUD & DISPUTE Department since XX/XX/XXXX in my Good Faith Efforts to resolve this matter. In their initial XX/XX/XXXX text alert, Capital One states they restricted my account to prevent new transactions until this is resolved so they could PROTECT ME!!!!! Capital One has done nothing to Protect Me!!! Capital One has done everything to hurt Me, my wife, and family!!!!! What does My Protection from Capital One look like? XXXX ) Missed XX/XX/XXXX Payment of {$830.00}, unable to make new online transactions/payments per Capital One text Notification XX/XX/XXXX directly causing {$54.00} Interest Charges/Fees and {$25.00} Late Payment Fee : Adverse credit account reporting. 2 ) {$25.00} Late Payment Fee. 3 ) Denied {$39.00} in CASH BAC K Rewards that would have paid minimum amount due ( {$25.00} ) on 12/11/23 and completely avoided assessed {$25.00} Late Fee. XXXX ) Assessed INTEREST RATE Charges and Fees, {$54.00}, that otherwise would never have been assessed to account had Capital One not falsely alleged I committed fraud with my XX/XX/XXXX XXXX XXXX XXXX checking account ( # XXXX ) payment for the FULL STATEMENT Balance of {$830.00}, CapitalOne XXXX XXXX # XXXX. I NEVER Pay Interest because I always Pay my FULL Statement Balance on time each month. XXXX ) Unable to DISPUTE duplicate and fraudulent charges currently listed on account amounting to more than {$1500.00}. XXXX ) Capital One is now threatening me to make payments without first removing any of their wrongful account restrictions they placed without warrant or legal justification in direct violation of their fiduciary duties, etc. XXXX ) Capital One is now adversely reporting my account to the three major credit bureaus : XXXX, XXXX, and XXXX XXXX. Given my numerous GOOD FAITH and Verified attempts to remedy this matter, Capital One continues in wrongful & willful gross negligence and retaliatory behavior to directly cause me, my wife, and family harm. Capital One is wrongfully reporting my account as PAST DUE and Delinquent, Account NOT IN GOOD STANDING, even after fully restricting my account and preventing me from making payments, disputes, etc. With protection like that, why would I need anything else? Maybe a civil lawsuit for general, financial, and punitive damages is in order to finally resolve this matter since I have been told that NO ONE at Capital One XXXX has the authority and ability to resolve this matter without extorting and blackmailing me to be forced to waste 1-2 additional hours of my time trying to call XXXX XXXX XXXXXXXX and prove something that I, nor no one else I know, has ever been forced to prove outside a court of law which is exactly where this case is heading. My Capital One Savor XXXX account ending in # XXXX continues to be severely restricted to this date, XX/XX/XXXX, and no action has been taken by Capital One to remove said restrictions or even call me back as requested numerous times from XXXX, nearly 1-months worth of time. My requested formal complaints made directly with at least 5 separate Supervisors @ Capital Ones FRAUD & DISPUTE Department between XXXX have NEVER BEEN ADDRESSED or even submitted to the proper authorities capable of resolving this matter. TOTAL DAMAGES : general, financial, punitive, amount to more than $ XXXX. If the CFPB cant help, a massive civil lawsuit is my only recourse.
Company Response:
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I'm writing to express my formal dissatisfaction with the management of my recent funds transfer from my external account to my capital one bank account. I believe that the bank 's actions in this situation are not only improper, but may possibly be in breach of banking regulations. On XX/XX/, I initiated a money transfer with the reference number XXXX from my external account ( XXXX XXXX XXXX ) to my capital one account. The monies were swiftly debited from my external account, and I anticipated that they will be available in my capital one account within a fair duration. When I checked my capital one account, I realized that the transferred monies were being held without reasonable explanation after giving me a fishy notice. Because I rely on the rapid availability of transferred funds for important expenses, this scenario has caused undue financial hardship and discomfort. I read the terms and conditions of my capital one account agreement and can not see any acceptable basis for the excessive delay in transferring the monies. I'm worried that this delay would not only cost me money, but will also violate banking standards on the timely availability of funds. I respectfully request that you investigate this situation as soon as possible and provide a clear explanation for the hold on my transferred monies. Furthermore, I request that the cash be released immediately into my Capital One account, as the delay is causing me problems. If you have any specific concerns or reasons for the hold, please explain them in writing, along with any supporting documents. I anticipate a comprehensive and speedy resolution to this situation, since any longer delay may entail legal action to safeguard my customer rights. Please acknowledge receipt of this complaint within three business days and provide a timetable for resolution. I appreciate your attention to this situation and I anticipate a prompt and equitable resolution. Sincerely, XXXX XXXX XXXX
Company Response:
State: NC
Zip: 273XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A