Date Received: 2023-08-22
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I have a Capital One Venture X card. My rolling cycle starts XXXX of every month. I am enrolled in the autopayment program on the XXXX of each month. In XX/XX/2023, I decided to pay the balance ( {$12000.00} ), that would be due on XX/XX/XXXX, a bit early on XX/XX/XXXX since my balance was high due to some big purchases ( heard somewhere carrying a high balance was not good for my credit rating ). I did not do anything about the autopay option since I assumed I would be billed {$0.00}. However, on XX/XX/XXXX, CapitalOne extracted {$4900.00} from my checking account which is a balance of transactions between XX/XX/XXXX and XX/XX/XXXX. Normally, this would be among the balance that would be due XX/XX/XXXX. I am outraged that a credit company would extract money out of me before it's due. Capital one states it's in their policy, but there is a big flaw in that the description of " statement balance '' does not define it leads to prepaying. They are penalizing consumers for paying early, thus loss in interests. I have not experienced this in other credit card companies I have used. Thank you for your consideration. Best regards, XXXX XXXX
Company Response:
State: NV
Zip: 89113
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I used my Capital One Spark business credit card to make a payment on XXXX, as I was buying a website through the services. I've used a credit card on the website before with no problem. It does involve a paying a processing fee, which was fine. I made the payment on XX/XX/17 in the amount of {$4800.00}. On that same day, I was charged a {$140.00} cash advance fee, even though this wasn't a cash advance transaction. I double checked on the XXXX website to ensure that a credit card transaction wouldn't be processed as a cash advance. ( I've included a screenshot from their website stating that. ) I called Capital One explaining that this was not a cash advance transaction and I shouldn't be charged a cash advance fee. They said there was nothing they could do about it because that's how the merchant tagged the transaction. So then I called XXXX and they said there's nothing they could do about it because it was Capital One that charged me the fee. Clearly, Escrow.com and Capital One need to fix the process between themselves, but in the meantime, I'm stuck with a {$140.00} fee that no one can seem to help me with.
Company Response:
State: VA
Zip: 232XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Started a new job and attempted to deposit my first payroll check on XX/XX/2023. Since it was after XXXX XXXX XXXX XXXX XXXX my time ) The check was processed on XXXX XX/XX/2023. I then received an email from Capital one Bank which states that after an indepth review the deposit may be a risk for payment default. I had to wait 5 business days for my funds to clear and they only cleared it on the XXXX XXXX because I called and begged a manager not because of any structured automated system. This put an economic strain on my life because I had to ask for a loan which I now owe with interests thanks to the arbitrary decisicion that capital one took to withhold funds on my XX/XX/2023 deposit. I never the less gave them the benefit of the doubt, until this past week when I deposited my XXXX check ( XX/XX/2023 ) and Now in typical fashion my funds are being held until XX/XX/2023. The problem is this bank no longer provides service of physical ATM 's where you can deposit and do your banking they refuse or wont stop the " processing '' of my check so I can then open up another bank account with a more reputible financial institution. I am pretty much being held hostage by Capital one and its putting a great decline in my mental, physical health because I can not buy any living essentials and may lose my job because even after countless phone calls I can not get any funds released. I have already spoke at length with my job 's accouting and the funds have been taken out of my jobs account, meaning capital one is ruining me instead of " Protecting '' me like they claim. I can't even get to work in my own car or order any kind of service to get to work. Im broke not because I refuse to work, no Im broke because Capital one bank wants me to be broke, malnurrished, and depressed.
Company Response:
State: WA
Zip: 98208
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/2023, I made a complaint to the CFPB regarding XXXXXXXX XXXX persistent refusal to correct inaccuracies on my consumer report regarding the inaccurate dollar and cents amount owed on my Capital One credit card account. XXXX continues to be reckless and negligent in fixing the error ( See Attachment ). Additionally, Capital One credit card ALSO is in violation of 15 USC 1681e by reporting inaccurate balances to XXXX because they are missing the dollars AND CENTS amount. Thus, BOTH XXXX AND Capital One are in violation of my federally protected rights under FDCPA, FCRA, UDAAP, 15 USC 1681a, AND 15 USC 1681e. They MUST ensure ACCURACY of the account on BOTH my consumer report AND credit file. BOTH Capital One, the furnisher of the information AND XXXX, the consumer reporting agency are LIABLE for these continued violations of laws!
Company Response:
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have a XXXX XXXX card from Capital One, and they are not abiding by the card terms re the {$300.00} annual travel credit. One of the advertised " rewards '' associated with paying ( currently ) $ XXXX for this card is a {$300.00} *annual* travel credit that can only be used at Capital One Travel... In order to help cardholders keep track of this important annual benefit, Capital One has a tracker on the their website that tells you whether the annual credit is available, how much has been used and when the annual credit resets. During my first year, I received the credit after making a booking, although Capital One had some operational issues and made a bunch of credits/debits, which I reasonably assumed they managed to do properly. Following my first card anniversary, I checked the tracker ( see screenshot ) that indicated the full {$300.00} credit was available, and on that basis I booked travel ~ {$320.00} at Capital One Travel, which I would not have otherwise used but for the credit. After waiting ... and waiting ... and there being no credit, I called Capital One who told me to wait some more. Still no credit, so upon calling again they said they would investigate. Their investigation concluded that due to their mess-up with the credit/debits during the first year, Capital One would not honor the annual credit this year, notwithstanding their website telling me ( and continuing to tell me ) the full {$300.00} annual credit was ( and is ) available.
Company Response:
State: NY
Zip: 10024
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: About 8 months ago XXXX XXXX credit cards issued by BJs were taken over by Capital One. We paid XXXX {$900.00} ( which included {$700.00} plus recent charges ). We have spent the past XXXX months trying to get credit for our payment. After XXXX attempts and numerous investigations by Capital One, we received a letter, dated XX/XX/2023 that the account had been credited. We have now received a letter dated XX/XX/2023 that we still owe the {$700.00}. We are attaching some of the supporting documentation.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Incident time and location : XX/XX/23 XXXX pt time, on th phone XXXX with capitalone employee XXXX ID number : XXXX Details : My checking account fund of XXXX dollars are not being used or transfered im behind my mortgage payment and medical bill, needing the fund immediately. I uploaded my government ID per email instruction and called today to make sure my account is cleared. When I spoke with XXXX, she was more introgating no-banking related questions, she asked where I'm and if I'm in the United States , what I'm going to use this fund for and how I'm going to fund this account, I qustiond her about these intrusive questions and expressed my discomfort, instead of assisting me to address my need she is roboticakly striking her on her keyboards document diligently and I happened to find out my conversation about my plan to XXXX is documented in my account note, I questioned again why all these and how long i have to face these experiences, she replied it is up to capital one and it depends and it is to capitalones discretion. informed her I refused to answer and I feel I being treated like a criminal by her and the bank and it is my fund I need yo withdraw, she then bluntly stated I'm not going to remove your restriction then I requested to speak with her supervisor she questioned me why I explained I need to address my experience and ask the manager to further assist my withdrawal request. She put me on hold twice and the call disconnected. In addition to this incident, I have encountered other checking account issues and credit card acckunt issue, basically, capital one deducted my checking account fund but not reflecting the payment on my credit card balance at all or they will reflect partial of it, these strange incidents making worry if they are using my fund to invest their financial products and causing my fund delay. Appreciate your assistance. Thanks.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: I am writing to formally request a copy of the Form 1099-C ( Cancellation of Debt ) related to my account, which was charged off. Pursuant to Section 6050P of the Internal Revenue Code, I am entitled to receive this document for accurate tax reporting purposes. Additionally, I am writing to express my serious concern regarding the ongoing adverse impact of the charge-off associated with my account on my credit report. This continued reporting may potentially violate provisions of the Fair Credit Reporting Act ( FCRA ), including but not limited to Section 623 ( a ) ( 3 ), which stipulates that information reported must be accurate and not misleading. In light of the aforementioned concerns, I am formally requesting the following actions be taken : * Provide me with a copy of the 1099-C for the referenced account within 30 days of receiving this communication, as mandated by Section 6050P of the Internal Revenue Code. * Rectify the status of the charge-off on my credit report to ensure compliance with the Fair Credit Reporting Act ( FCRA ), specifically Section 623 ( a ) ( 2 ), which requires that information reported is not outdated and is accurate. Failure to comply with these requests may constitute violations of applicable federal laws, including the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), and other relevant regulations. It is my sincere hope that we can resolve this matter amicably and avoid any further escalation. Your prompt attention to this matter is appreciated. I look forward to a swift and equitable resolution.
Company Response:
State: AZ
Zip: 85044
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There was a fraudulent capital one account opened in my name. I have reported it to XXXX and following the steps they recommended.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was attempting to move money out of my capital one account to my account with XXXX XXXX XXXX ( XXXX ). I was trying to move {$1.00} m in order to secure a better interest rate and benefit from a preferred savings rate. On XX/XX/XXXX when I initiated the transfer the website informed me that I could only move an amount less than $ XXXX. I then initiated a transfer in the amount of $ XXXX. I was informed that this transfer had been accepted. Shortly afterwards I initiated a further transfer in the amount of $ XXXX. Subsequently I received an email from Capital One saying that my transfer did not go through. When I contacted customer care they informed me that my transfer limit in any 30 day period was $ XXXX. There is no information to this effect when I made the initial deposit into Capital One. I subsequently made a new transfer of $ XXXX which did not go through and I received an email from Capital One stating that my account had been frozen due to 'unusual activity '. My husband and I then contacted Customer Care and spoke with XXXX Employee number XXXX, who informed me that she would need to create a three way call with XXXX in order to verify the ownership of my account. We offered to have our account manager call XXXX but she stated it was company policy that she make the call and XXXX join. We gave XXXX the number, made the call but it seems to be also the policy in XXXX that any call must be initiated from their side. When this option failed, we asked XXXX how we could verify our account and unfreeze the funds. We offered to scan and email a copy of our XXXX bank statement but she said they could not accept this, they only dealt on the phone. We then offered to bring a physical copy into a bank branch. She said this would work. Unfortunately, I have discovered that Capital One have no branches on the XXXX XXXX and I would need to take a plane to the XXXX XXXX in order to satisfy this request. I am extremely worried as there appears to be no way for me to verify my account, my funds are frozen in a bank with minimum FDIC cover and I am losing substantial amounts of potential interest on a daily basis. I am also worried as the later transfer request for XXXX was accepted even though the earlier request for a transfer of XXXX was 'flagged ' as unusual. It seems to me that Capital One 's response has less to do with the protection of my account and more to do with maintaining their balances. In summary - Capital One have provided no solution to my problem and my accounts are frozen because they have neither the interest or the method to allow me to unfreeze my accounts.
Company Response:
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A