CAPITAL ONE FINANCIAL CORPORATION


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"Products" offered by CAPITAL ONE FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Second mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler�s/Cashier�s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 7468810

Date Received: 2023-08-29

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: On XXXX someone accessed my account and removed funds in the amount of ( {$2500.00} ). I was informed by the bank that this money went to a XXXX XXXX XXXX account via XXXX and provided with a name and phone number of the receiver. In the meantime they issued me a temporary credit on XX/XX/XXXX for the stolen {$2500.00}. On XX/XX/XXXX I received yet another email stating that they found no error in this XXXX payment and on XX/XX/XXXX they will be removing the {$2500.00} credit. I outreached the bank regarding this and was provided with the same response, that I sent this XXXX to XXXX XXXX XXXX and there is no error. I can ensure you that I did not send any XXXX payment to anyone especially at XXXX in the morning. This XXXX person is not listed in my contacts either, so again Im clueless as to who stole my money, yet again from my account. Nevertheless, due to the ongoing problems I have encountered with this account I have closed the savings however was unable to close my checking due to bank policy.

Company Response:

State: NY

Zip: 11377

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7468473

Date Received: 2023-08-29

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: Someone hacked into my Capital One bank account over a period of 2 weeks between XX/XX/2023 and XX/XX/2023 ( multiple times ) and transferred money from savings to checking and then went ahead and took out {$1600.00} in multiple transactions starting XX/XX/XXXX from my checking account to XXXX and XXXX When I found out about this, I started a claim with Capital One to investigate and catch this person. They started an investigation but on XX/XX/XXXX, they closed the claim stating that the charges were valid. I doubt they investigated it properly because I have no information on these charges at all. So someone either bought stuff or transferred these funds without my knowledge to their account. Either way if someone looked into it and saw the IP address from where these logins were done, they would realize my account was hacked and since I don't recognize the person who got the money through XXXX, they should report the scamster. If something was purchased, then they should follow the trail and see if something was purchased then what address did it go to? Once they look into this, they will realize that this was a complete fraud.

Company Response:

State: TX

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7468449

Date Received: 2023-08-29

Issue: Getting a credit card

Subissue: Sent card you never applied for

Consumer Complaint: On XX/XX/2023 I received in the mail a Platinum Capital One Credit Card. I never requested this nor applied for this Card. I am requesting that this account be closed and removed from my credit report.

Company Response:

State: PA

Zip: 173XX

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7468088

Date Received: 2023-08-29

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I contacted Capital One Bank to have the Hard Inquiry removed from my credit report from XXXX XXXX, XXXX. I was XXXX at the time and did not apply for credit with them. This is some type of fraud/identity theft issue. They did not agree to remove the inquiry. i send them proof of XXXX at the time in question.

Company Response:

State: NY

Zip: 117XX

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7468069

Date Received: 2023-08-29

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: In XX/XX/XXXX I noticed money was taken out of my account at capital one from XXXX XXXX from XXXX XXXX so I called the bank and made a complaint with the fraud department so they told me that this has been happening since XXXX of XXXX I told them that I don't know a XXXX XXXX and I didn't authorize any transactions so they told me I would have to make another complaint because they was trying take money out of my account when I was on the phone with the fraud department and the amount was over {$3000.00} so at the end of the investigation they said they didn't see anything wrong and I couldn't get my money back and they was going to close the investigation. So I ask why was the name XXXX XXXX on the statements was which to my name after I made a complaint I wasn't getting any answers so they finally told me that it was a glitch in there system and the investigation was closed and it's nothing that they can do about and they are sorry that this happen. I tried to get them to reopen the investigation but they wouldn't. I didn't know who to contact to try and get my money back

Company Response:

State: MD

Zip: 20774

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7467981

Date Received: 2023-08-29

Issue: Other features, terms, or problems

Subissue: Problem with balance transfer

Consumer Complaint: I applied for a capital one secured credit card using my passport and itin number. Then I closed the account because I couldn't use it, but they didn't refund my deposit. My account number is XXXX My ITIN XXXX Passport at the time of application is XXXX And keep asking me to provide files that I don't have.

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7467568

Date Received: 2023-08-29

Issue: Problem with a company's investigation into an existing problem

Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone

Consumer Complaint: I called on XX/XX/23 to see what Capital 1 could do to help me with my payment. I explained I was injured and missed some work but could catch my loan up this month. I was told by the rep I talked to that he would submit a deferral and as long as I made payment by XX/XX/23 that I would not have any late payments in my history or a hit to my credit. I made the payment on XX/XX/23 as I was told and did everything asked of me. They still reported me as 30 days past due. I have called twice to get this resolved and was told that there is nothing they can do. I asked for a supervisor who could help me and the first time the rep tried to reach someone he flat out told me that they are refusing to take the call. Finally got to someone who was supposed to be a supervisor and she also told me there was nothing she could do and the department who deals with credit reports does not have phones. She said the only way to even being the process of filing a complaint was foto her to mail me a letter with instructions. I did what was asked of me based on what the initial rep told me and Capital 1 did not hold up their end of the deal. The rep lied to me and has probably done so to several other customers with no corrective action or consequences

Company Response:

State: AZ

Zip: 85641

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7467242

Date Received: 2023-08-29

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: I contacted Capital One Bank on XX/XX/23 because I had just gotten a direct deposit and needed the money. They let me take out {$1000.00} but refused to give me all my money. Because they were unable to verify a check that had been paid by my husbands bank. They also said it can take months to process this request. I just want my money and to never have to deal with them again.

Company Response:

State: OK

Zip: 74008

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7466960

Date Received: 2023-08-29

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional XXXX that this negative rating has caused me and will continue to cause until it is resolved.

Company Response:

State: FL

Zip: 33055

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7466531

Date Received: 2023-08-29

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: My name is XXXX XXXX I have a Capital one credit card that has over XXXX worth of fraud unauthorized charges on it, I reported it to Capital One I haven't used the card in quite sometime I was making payments on it and the balance was never going down and then I had a fraud incident with something else which made me go looking at all my stuff, I seen over XXXX worth of charges on my credit card I didn't have the card in my possession I let Capital One know I didn't have it, they shut it down and they issued me a new number but not a new card, Then I get a letter a day later on the portal stating my investigation was complete they only took off XXXX of the over XXXX worth of charges. I am NOT paying for charges I did not make, this company has a zero fraud liability but wants to tell me they are having a hard time investigating these charges that is not my problem. These charges were not made by me and I am not paying for charges I did not authorize. And on top of that they are reporting this as late on my credit reports. Can you please help with this

Company Response:

State: VA

Zip: 23235

Submitted Via: Web

Date Sent: 2023-08-29

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.