Date Received: 2024-01-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Capital one keeps calling me after I told them to only contact me through mail. I asked them to correct the information on my credit report as it is incorrect and goes against FCRA and its my right to have a correct credit report. This account shows as a charge off as bad debt but yet has a past due balance of XXXX and they continue to call to get money after they have already charged it off on XX/XX/
Company Response:
State: TN
Zip: 378XX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have been a customer of Capital One since they took over my ING Direct Savings Account ( Account No. XXXX opened in XXXX ), which was converted by Capital One into a 360 Savings account. I recently learned that back in XXXX, Capital One created a new product called 360 Performance Savings ; however, the only difference between the XXXX products is that the new 360 Performance Savings account pays a much higher APY. Capital One was intentional in excluding 360 Savings accountholders from this products marketing campaign. Due to their willful misconduct, I wasnt aware of this new product that would be much more beneficial to me. Such targeted marketing practices is heinous. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, this situation makes my skin crawl. I cant imagine that Capital Ones legal and compliance departments approved of this approach. Capital One has cheated me out of what I estimate to be thousands of dollars based on the fact that during the timeframe of XXXXtoday, Ive consistently held XXXX XXXXXXXX {$100000.00} in the account. Capital One doesnt even offer the 360 Savings Account anymore, but they intentionally kept the product open for existing customers so that Capital One didnt have to pay out the higher interest rates, resulting in quite the windfall for Capital One. I called Capital One on XX/XX/XXXX to complain and to request a credit to my account in an amount equal to what I would have been earning had Capital One in good faith marketed this product to its current customers. Capital One refused to credit me. They also explained to me that there was in fact one other difference between the two products apparently the 360 Savings account comes with an ATM card, which was a surprise to me, because Capital One never provided me with an ATM card. I immediately opened a high yield savings account with another financial institution and will be closing my Capital One 360 Savings account as soon as the funds have been transferred. I refuse to be a customer of companies with fraudulent business practices and who knowingly and brazenly take advantage of their customers. However, I do expect to be reimbursed for the thousands of dollars that Capital One in effect stole from me. I am asking the OCC and the CFPB as Capital Ones primary and secondary regulator, respectively, to investigate these blatant violations of federal consumer compliance laws and to direct Capital One to credit me. Thank you for your time and I look forward to a swift resolution and credit in an amount equal to what I would have been earning with a 360 Performance Savings account.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I was interested in using XXXX older credit card more prominently for the associated benefits, however, the credit limit on these cards was {$750.00}, and {$2000.00} respectively. I had this same issue with capital one last year when they approved me for the walmart card, they only gave me a {$1000.00} limit despite having over XXXX XXXX XXXX then too .... It would appear that Capital One has a habit of rejecting all applications without sending them to the underwriting dept first. I use over {$750.00} a week in charges often thus asking for the credit limit increase was a pragmatic attempt to prevent overcharges ... despite having an XXXX XXXX XXXX, no debt, no bills, and adequate income to debt ratio, I was still rejected without any legitimate attempt to consider my credit-worthiness. This would be XXXX times capital one has rejected my applications despite being perfectly qualified for the requests I have made. I am attaching the rejection letters for the record.
Company Response:
State: PA
Zip: 19601
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, I received an email stating that my Checking accounts had been restricted, I then proceeded to call the bank. Once I contacted the bank, I talked to a representative whose name I don't remember, but then I proceeded to ask to speak to a manager. I ended up speaking with XXXX, which claimed to be a manager, he refused to provide his last name. He wanted to identify and know some personal information about some XXXX transfers. I am listing the XXXX transactions ( which where all credits ) in the following list : Date / Sender / Amount XX/XX/. XXXX XXXX {$50.00} XX/XX/. XXXX XXXX XXXX. {$400.00} XXXX XXXX XXXX XXXX {$1100.00} XX/XX/. XXXX XXXX XXXX. {$400.00} XX/XX/. XXXX XXXX XXXX. {$500.00} XX/XX/. Yonny Meneses Colon {$130.00} XX/XX/. XXXX XXXX XXXX {$150.00} XXXX proceeded to ask very personal information; such as, what the money was for, where I knew the senders from, if they were considered friends or acquaintances. I even responded to him by saying I had done a personal trip with those persons, and he still wanted to know what the purpose of the trip was, and what state or country the trip was to. He also asked for each individual phone number of the persons, even after I provided him the phone numbers, He said he couldn't match the numbers to the names listed on the XXXX senders lists, I was guessing he simply searched on public records, or a system used by their bank. I proceeded to explain that maybe some of those persons had their phone lines on family plans, which means only the main account holder shows up as the listed owner of the phone lines. He then put on a hold for a few minutes, and simply came back to say that my accounts would be closed and that my banking relationship would end inmediately. I believe that the service I received was unprofessional, and that the bank failed to provide me with the assistance I needed. I am extremely disappointed with the level of service that I have received from the bank, and I believe that this is a clear breach of the agreement between us. I have been a loyal customer of the bank for over 5 years, and I believe that my concerns should be taken seriously. Please let me know if you require any further information or documentation from me. I request that the bank provides a solution, such as an apology, compensation, or at least the immediate unfreeze of the money left in the account. I also request that you investigate the matter and take appropriate actions to prevent similar incidents from occurring in the future.Please let me know if you require any further information or documentation from me. I hope that we can resolve this matter quickly and amicably.
Company Response:
State: FL
Zip: 33183
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I was interested in using XXXX older credit card more prominently for the associated benefits, however, the credit limit on these cards was {$750.00}, and {$2000.00} respectively. I had this same issue with capital one last year when they approved me for the walmart card, they only gave me a {$1000.00} limit despite having over XXXX XXXX XXXX then too .... It would appear that Capital One has a habit of rejecting all applications without sending them to the underwriting dept first. I use over {$750.00} a week in charges often thus asking for the credit limit increase was a pragmatic attempt to prevent overcharges ... despite having an XXXX XXXX XXXX, no debt, no bills, and adequate income to debt ratio, I was still rejected without any legitimate attempt to consider my credit-worthiness. This would be XXXX times capital one has rejected my applications despite being perfectly qualified for the requests I have made. I am attaching the rejection letters for the record.
Company Response:
State: PA
Zip: 19601
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: To Whom It May Concern, I am writing to formally file a complaint against Capital One Auto Finance for violating the Fair Credit Reporting Act ( FCRA ) by continuing to report late payments on my closed and charged-off account. This action infringes upon my rights under the FCRA laws and demands immediate rectification to comply with legal standards. Capital One Auto Finance ongoing reporting of late payments post-closure and charge-off of the account directly contravenes the FCRA laws, particularly Sections 623 and 605. Under Section 623, it is mandatory that the information reported by creditors to consumer reporting agencies is accurate, complete, and updated. The continuous reporting of late payments after the account closure violates these stipulations. Moreover, Section 605 requires accurate reporting of the account status, and the reporting of late payments on a closed and charged-off account is misleading and inaccurate. Furthermore, the issuance of a 1099-C form signifies that the debt was charged off and written off, thus releasing me from the obligation of repayment and making me tax liable for the discharged debt. Under the FCRA laws, this discharge of debt should be reflected in the credit report accurately. Capital One Auto Finance reporting of an inaccurate balance post-charge off constitutes a violation of the FCRA, specifically Section 605. In light of the aforementioned violations, I demand that Capital One Auto Finance take immediate corrective actions in compliance with the FCRA. This includes : 1. Ceasing the reporting of inaccurate information on my credit report, specifically late payments on a closed and charged-off account. 2. Stopping the reporting of an amount owed that is no longer valid due to the charge-off and issuance of the 1099-C. 3. Either reporting an accurate { {$0.00} } balance or removing the accounts completely from my credit report in line with FCRA regulations. Failure to comply with these requests will compel me to escalate this matter to the appropriate regulatory authorities to ensure adherence to the FCRA laws. I expect a prompt response acknowledging receipt of this complaint and detailing the steps Capital One Auto Finance will take to rectify the inaccuracies on my credit report. Sincerely, XXXX XXXX XXXX XXXX
Company Response:
State: MI
Zip: 49203
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing to report violations of my rights by Capital One. They failed to validate an alleged debt, ignored my dispute, and may resort to unlawful collection practices. Please investigate and ensure they comply with the Fair Credit Reporting Act. Your prompt attention to this matter is crucial.
Company Response:
State: NJ
Zip: 08648
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Dear Capital One Customer Service, I hope this letter finds you well. I am writing to bring to your attention my current financial situation and request accommodation under the CARES Act regarding late payments reporting on my accounts. The affected accounts are as follows : 1. Account Number : XXXX Late Payment Dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX. Account Number : XXXX Late Payment Dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX. Account Number : XXXX Late Payment Dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX I am facing financial hardship due to circumstances beyond my control. Unfortunately, I was laid off from my job as a result of contracting XXXX. The impact of this unexpected situation has made it challenging for me to meet my financial obligations, leading to the reported late payments on the aforementioned accounts. Understanding the provisions outlined in the CARES Act, I kindly request that Capital One consider accommodating my situation by removing the late payments from my consumer report. I believe that this accommodation would better reflect the extraordinary circumstances I faced during the mentioned months, and it would provide me with the opportunity for a fair assessment of my creditworthiness. I understand that Capital One values its customers and strives to assist them during challenging times, and I am hopeful that you will consider my request favorably. Thank you for your time and consideration. Sincerely, XXXX XXXX
Company Response:
State: NV
Zip: 89119
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I opened a credit card with Capital one in XXXX. The account shows delinquency that is over seven years that should not appear on my credit report. I also asked that the company provides statements from the beginning of the account, and they have failed to do so. I called on XX/XX/XXXX and spoke with a XXXX in the Special Collections Department and verified that this account was paid and it was still reflecting as open according to her records. She advised that I would not be able to get account information since account opening. I have in the last XXXX years requested that the derogatory information be removed since it has not been verified and validated as accurate. The company has not provided any account history and proof of the delinquent payments. The furnisher and credit reporting bureaus are still reflecting this on my credit report, even though the account is XXXX years old and paid. This is in clear violation of 15 USC1666b, 15 USC 1601, Engelhardt v. Gravens ( mo ) 281 SW 715.719, 1681s-2B of FCRA 15 USC 1681 et seq and Section 623 ( a ) ( 1 ) ( B ).
Company Response:
State: NJ
Zip: 08611
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I was a victim of identity theft and this company is still reporting this fraudulent account on my credit report. This needs to be deleted from my credit report IMMEDIATELY as this is a violation of the FCRA & my consumer rights
Company Response:
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A